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“Amazing holiday”
Review of Lanzasur Club

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Lanzasur Club
Ranked #23 of 37 Hotels in Playa Blanca
Reviewed August 15, 2012 via mobile

I have just returned from a 2 week stay at the lanzasur club . We arrived on the 29th July until the 12th August . I went with my husband and 4 children aged 15,13,11&8 we had 2 bungalows which had an interconnecting door they were clean and modern . The reception area of the hotel is extremely clean and gives a good impression of the resort . The staff are very friendly and are always happy to help I was able to borrow an iron at no charge . U can also hire fans for the apartment but we didn't as there was enough air with the windows open . There was a variety of food so there is always something to choose from ( chips pasta mash jacket variety of meats and fish , salads , fresh breads , pizza, nuggets etc . I have to admit after a while I got a bit fed up of the food but then again I'm fussy lol !! And it is nice to sometimes eat out on your holiday the Irish pub in playa blanca serves lovely food for about 7 euros . The only negative I had with the resort food was the puddings always porfitor rolls (every evening ) which I dont like ,jelly and a couple of cakes oh and fruit . Maybe they could review this and have a better variety . (forgot to say there is ice cream ). The animation team were amazing !!!!!!!! They all work so hard !!! They made our holiday !! Lots of games aqua gym,water polo ,shuffle board etc etc and games for the little ones and teenagers !!Danny ,Maya, max,claudia,Morgan and kasha ,Chantelle are worth their weight in gold !!! . The water park is fantastic clean and safe so many life guards !! Food is also nice here which Is also part of the all inclusive !! My children said it was the best holiday ever !!!!! Would return there tomorrow if I could !!!!!

  • Stayed: August 2012
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7  Thank Nicmac79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,148 - 1,154 of 1,723 reviews

Reviewed August 12, 2012

We have just returned from two weeks at Lanzasur. Have to admit I was slightly worried after reading some of the earlier reports, but I have to say I think that all the teething problems of all-inclusive have been resolved, and the new waterpark is now built. We first arrived to very helpful staff at reception and given our key to the bungalow. This was a lovely one bedroom space, very modern and clean. We were lucky with the people next door to us, and didn't suffer too much from noise through the interconnecting door. We didnt need a fan (which you can hire from reception) we kept our bedroom window open all day with the insect net locked across, the wind kept the room at an acceptable temperature. The restaurant:- food here was lovely, all well cooked, and plenty of choice, enough for all four of us to enjoy. Not that keen on the wine on tap, but no problem, as I always got a glass of Cava from Miguel at the main bar on my way in for tea. Breakfasts were lovely, with fresh eggs cooked, croisannts or pancakes at the end of the restaurant. We did have lunch here, and enjoyed it as much as the waterpark.The waterpark, this was excellent, no queues, no rush for deckchairs or brollies, and the food was fresh and lovely, Lifeguards in plenty and you felt very safe, they didnt miss a thing that was going on. people outside of the hotel can pay to come in, but it was still not busy. The animiation team are amazing and work very hard, their shows in the evening are great, they are the same shows that you see everywhere you stay, but they put so much enery into it. the bar at night is run by Miguel, he is worth his weight in gold!! He works so hard, and only has a small queue in between the shows, but you can get soft drinks and beer on tap so dont have to queue for these. He is lovely and it was like having your own bar man from home on holiday with you, as he always remembered what i was drinking. The only downside to the hotel was the sunbeds round the pool, it took us till our last day to actually get a bed straight after breakfast, and this was because the staff where removing towels placed there before a certain time. There is plenty of deck chairs to sit on, so always somewhere to sit. The hotel is situated in a good location, 3 mins walk from the beach, and then a lovely walk into playa blanca (10 to 15 mins) on the sea front. It is better to hire your own car and do some trips (ie the volcano national park, as this is only 8euros per adult and 4 euros per child) see the prices you get charged if you book with our travel company!!! all in all our first time to Lanzarote and we all thoroughly enjoyed it

Room Tip: we were in row 9 Room 917, this was in between the pools and the waterpark, great location
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  • Stayed: July 2012, traveled with family
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6  Thank HeatherHuddersfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Relaxia L, NORA CISTERNA, RECEPTION TEAM at Lanzasur Club, responded to this reviewResponded August 13, 2012

Dear Mrs. Huddersfield,

First of all I would like to thank You for the time expended in Your review.

All the Staff of Lanzasur Club, is happy to hear that You have spent such a beautifull time with us.
In Relaxia Resorts we think that the best for our guests is the best for us. That is why all of our staff works hard to fulfil all of our guests expectations.

We hope You have the opportunity to return to the island and visit us once again. It will be a great pleasure for us to welcome You again.

Best Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 10, 2012

We stayed here for 1 week from the 23rd of July to the 30th - family of 6 (8,11,16,18). the bungalows were clean, spacious and well maintained, the only problem we had was with the lock on the main door which was fixed.The food was way better than expected, good choice for everyone and 2 themed nights, Mexican and Chinese, ice cream was served from 3-5pm and snacks were available in the morning, nice dining area as well. the 3 pools were clean and well maintained and although breezy which meant cups flew around these were picked up regularly by staff. to get a sun bed you need to be up by 7am to put your towels down over wise they will all be taken, we also found that you had to reserve your parasol as well by tying something round it . the water park was excellent with rides for all the family and a wave pool. you can also get lunch from the water park as well as the main dining area. all staff were friendly and helpful especially the bar staff, however it would be useful to have a few more members of staff at the bar as it got busy in the evening. good choice of drinks, soft and alcoholic. the weather while we were there was hot yet with a pleasant breeze, the evenings were cool however the fact that there was no air con in the bungalows was a bit of a problem however you get used to it and it didn't cause as much of a problem as we first thought. the animation team worked really hard day in day out with lots of activities put on for all ages throughout the day. only 35 minutes to the airport and 5 minutes walk to the beach and 20 minutes walk to the town - shops and café's. the evening entertainment was quite good - good atmosphere. most people there are either British or German.
overall we would highly recommend this hotel if you are looking for a good value family, fun, relaxing holiday in the sun!!!!!!!!!!

  • Stayed: July 2012, traveled with family
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3  Thank Treharne43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 30, 2012

We Stayed here for ten nights 19th to 29th July. Had a really good holiday. Food was good we had no problem finding something to eat in both areas reasturant/water park. Entertainment very good they work very hard all day and night they deserve their Sunday off. Reception very helpful polite and friendly. Water park very good couldnt fault anything about it we all loved being in there.
Our grumble was the sun loungers at the main pool in the hotel guests must have being getting up 5am to put their towels on them, all beds taken by 7 30am, which is fine if they are using them but they wernt towles were put there just to be saved for later, they were going off after breakfast to the water park or out for the morning/day then coming back to the sunbeds, we felt that very unfair. I feel that the hotel has to address this problem in some way. There was a lot of guests complaining about it'
Overall we had a good holiday

  • Stayed: July 2012, traveled with family
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12  Thank Lisa W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Relaxia L, Nora Cisterna, RECEPTION TEAM at Lanzasur Club, responded to this reviewResponded August 13, 2012

Dear Mrs. Lisa W,

First of all we would like to thank You for the time expended in Your review, this help us to improve every day the quality or our services.

We work hard every day to give the best to all of our guests and we notice that there has been complains about the sunbeds around the pool area and we are trying to solve that problem during this days.

Thank You for choosing us for Your holidays, and hope see You soon in our Resort to enjoy more relaxing moments.

Best Regards,


Reception Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 30, 2012

Returned back this morning Sun 15th Jul - Sun 29th Jul. Two interconnected bungalows for the family of 5, kids (12, 11 and 4) were able to safely sleep in one with their own ensuite bathroom etc. this is the best layout we have experienced for our family size - a very welcome change.

Pool area is always clean and well maintained with plenty of space between sun loungers. Bar snacks during the day and the inevitable ice creams in the afternoon. Self service soda drinks, coffee and beer!

Now for the major plus - the onsite waterpark. Clean, new, safe, spacious, plenty of sun chairs and no queues!!!! Life guards patrolling all areas during the day allowing the 4 yr old to play in the pool and on the toddler only slides adding extra safety for young swimmers.

Older two children thoroughly enjoyed the larger slides with the extra freedom but under the watchful eyes of the lifeguards. We found ourselves visiting the waterpark for a couple of hours each day and 'popping in' for some slide action on many occasions. Expensive for non-residents so very few outside visitors.

Reception staff are superb and resolved any items with ease plus they provided 'local' knowledge on the must see attractions. 2 hour offroad buggy tour around the volcano national park is a must and reasonably priced - remember your UK driving license!

Animation team are very enthusiastic about everything for 24x6 days of the week and enable mums & dads to rest when the older kids are being taken to the activities / waterpark.

This is definitely a place to re-visit in the future.

  • Stayed: July 2012, traveled with family
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14  Thank Saints_Wootton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Relaxia L, Reception Team at Lanzasur Club, responded to this reviewResponded August 13, 2012

Dear Mr. Wootton,

It is a pleasure for all the Staff of Lanzasur Club to hear that You have enjoyed Your stay with us, and we would like to thank You for the time You have expended in Your review.

We work hard every day to give the best to all of our guests and it is nice to see it worth the effort.

It will be a pleasure for us to welcome You again Your next holidays in Lanzarote Island.

Best Regards,


Reception Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 27, 2012

I went here with my girlfriend and 3 year old son an it was amazing.
Lovely food, great staff, and good entertainment.
Some other reviewers have complained about the food???? It was excellent for a buffet, me, my son & my girlfriend all enjoyed it.
I will defo go back 10/10

  • Stayed: July 2012, traveled with family
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16  Thank Quo V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Relaxia L, Nora Cisterna, Reception Team at Lanzasur Club, responded to this reviewResponded August 13, 2012

Dear Mr. V,

First of all, we would like to thank You for the tim e expended in Your review, this help us to improve every day the quality of our services.

All the staff of Lanzasur Club is happy to hear that You have enjoyed Your stay in our Resort.

We work hard to give the best to all of our guests and it is nice to see it worth the effort.

It will be a pleasure for us to welcome You again Your next visit to Lanzarote Island.


Best Regards,


Reception Team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 23, 2012

Before arriving at Lanzasur club we were a little apprehensive as to how this hotel would be based on the previous reviews.

We stayed here for 10nights 12th - 23rd July, 2 adults 3 children aged 15 years, 10 years & 10 month old baby.

On arrival reception staff were friendly & keys were given to bungalows. We had 2 bungalows with middle door adjoining. Bungalows were all clean & modern. After spending 10 nights here the only bonus would have been air con!

Food/restaurant was fantastic plenty to chose from for everyone including a very fussy teenager & a 10 month old baby! Breakfasts were great, lunch was good but we preferred to eat lunch at the water park & tea in the restaurant was very good. We did experience both food time arrangements 6-30 - 7-30 & 8 - 9 pm and the open to all 6-30 - 9pm ish neither one bothered us as the hotel was trying to alleviate the busy periods.

Bars - good but evening bar needs another bar tender too as it gets busy & ques form.

Entertainment - animation team are FANTASTIC all the kids love them. They work so hard - Very well done to them all. Eve entertainment hahaha laughing as I type this can hear the *mini disco* now!!!
Little kids loved it. My lil lady liked it too :)
Older kids enjoyed some of the shows but liked to spend time in the games room or at the park with their new friends.

Water park was great for EVERYONE! Loved it here. Clean & brand new.

Not much else I can say except = We had a great time & highly recommend Lanzasur Club :-D

  • Stayed: July 2012
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16  Thank Chezzl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Relaxia L, Nora Cisterna, Reception Team at Lanzasur Club, responded to this reviewResponded August 13, 2012

Dear Guest,

First of all we would like to thank You for the tiem expended en Your review, this help us to improve every day the quality of our sevices.

It is a great pleasure for us to hear that You spent such a good time with us during Your holidays and we know that the AC is a point in which we have to work on.

Also we are grateful that You have appreciate our effort to please every one organising the restaurant dinner time, which finally and thanks to all guests patience, was an issue finally solved.

We hope to hear from You in a future visit to our Island.

Best Regards,

Recpetion Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Lanzasur Club

Address: Urb Montana Roja s/n, 35570 Playa Blanca, Lanzarote, Spain
Location: Spain > Canary Islands > Lanzarote > Playa Blanca
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Spa Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Playa Blanca
#12 On the Beach Hotel in Playa Blanca
#19 Family Hotel in Playa Blanca
Price Range: $148 - $260 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Lanzasur Club 3*
Number of rooms: 226
Reservation Options:
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Also Known As:
Lanzasur Club Hotel Playa Blanca
Lanzasur Hotel Playa Blanca
Lanzasur Club Lanzarote/Playa Blanca

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