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THB Tropical Island
Ranked #24 of 37 Hotels in Playa Blanca
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Loved this complex.x.x”
Reviewed May 16, 2014

Me and friend just came back on Monday night, we had a brill week, the complex is spotless the food was great, the rooms were very spacious and having a fridge and kettle in the room made it even better..We will defo be back soon.x.x

Room Tip: Our room was up above the reception and dinning room, ideal for popping down for our meals.x.x
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  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Dylanpark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tropicalislands... T, Gerente at THB Tropical Island, responded to this review, May 23, 2014
Dear Guest

Thank you for mentioning that you will stay again in the Hotel THB Tropical Island. We sincerely appreciate that you have taken the time to write a positive review about your stay.

Sincerely
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2,574 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (425)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
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English first
Walsall, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed May 15, 2014

well as for all other reviews , im going to keep this short and to the point , well here we go ..... arriving at the reception at 12.15pm we had to wait until 3 pm to be allocated our room , we was given a wristband so we could help ourselves to dinnertime snacks , went to do this and fount out all the bread was stale as it is now located on the main pool area , all the bread and food is not covered at all , room wasn't clean at all during the weeks stay all cleaners did was make beds and empty the bin , no floors were mopped or cleaned like other hotels and clean towels we had to fetch from reception , one other main point was going down to the restaurant morning or evening and then it was a challenge to get your food without being pushed about by the people from mainland spain who are disgusting and arrogant and the way they mess about with the food I am surprised that anybody eats it

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
2 Thank 404jennyd1966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tropicalislands... T, Gerente at THB Tropical Island, responded to this review, May 23, 2014
Dear Guest,

On behalf of the entire team of the THB Tropical Island, I would like to thank you for having chosen us for your stay in Lanzarote.
We appreciate the time that you have taken to share your experience with us because your coments teaches us how to enrich our services. I hope his fourth visit to greet you personally.

Thank you again for your special comments.

Kind regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
lancashire
Level Contributor
48 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed May 13, 2014

Just got back from these apartments with my daughter and grandaughter,staying bed and breakfast,food was good apart from no jam or marmalade.We got there and were put in a downstairs apartment which was a bit dirty to be honest,staying here 6 times previous I can say this was the worst apartment I had stayed in,the first night we were woken up to the sound of high heels,clip clopping up and down the room upstairs,then quite loud talking and laughing on the balcony above our room,ok,the night after we were woken by some bloke shouting and balling,then his girlfriend started,they had a child of what sounded around 12,this was approx 1am an went on for a good hr till I phoned the reception,they sent a security guard to ask them to be quieter,we got to sleep around a hr later,next morning I asked to change to an upstairs room elsewhere on the complex,we were told no rooms as they were full,then within half an hr I received a phonecall saying they had a room free if we wanted to change,we did,this room was immaculate and on the table was a bottle of wine from the management,thankyou,from then the holiday was great,no more noisy neighbours,the apartments were the quietest I have ever seen them,Playa Blanca is a beautiful place to stay,these apartments are cheapish but they have always been a good holiday.

Room Tip: If you want it quieter get an upstairs room,its pot luck who you get near you,
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  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank twosy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tropicalislands... T, Gerente at THB Tropical Island, responded to this review, May 14, 2014
Dear Twosy:

We would like to thank you for sharing with us your opinion about your seventh visit to our hotel, we truly appreciate it

We take our guests comments very seriously as they help us pinpoint areas that have room for improvement, so the productive and helpful comments, in this case regarding the problems during the first night, are always welcome! For your next reservation, if there is something we can arrange for you before you arrive just let us know beforehand and we will be glad to arrange anything we can for you. You just need to contact us .
We’re so happy to know that despite these details you enjoyed your stay and had a great time in Lanzarote. We hope you come back soon to Playa Blanca and you will see with your own eyes our improvement.

Kind regards from sunny Lanzarote
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Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 13, 2014

Me and my girlfriend stayed here for a week in May 3rd to 10th and had the best time ever the domes are great on a night loads of fun going on we didn't really go to the Spanish dome a much because wasn't aware it was there but it's really good they speak English aswell as Spanish and is really fun they got u up dancing and joining in really nice people really recommend going to the Spanish done aswell as English one the reps are so much fun we are defiantly comming back thanks all

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dale D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tropicalislands... T, Gerente at THB Tropical Island, responded to this review, May 14, 2014
Dear Dale,
Thank you very much for posting your review on Tripadvisor.
We are glad you enjoyed your stay and hope we will welcoming you back in THB Tropical Island. For your next reservation, if there is something we can arrange for you before you arrive just let us know beforehand and we will be glad to arrange anything we can for you. You just need to contact us .


Kindest regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birkenhead, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 13, 2014

Myself, the wife and our daughter have just arrived back from here and we had the time of our lives, the hotel staff are all very friendly and the rooms are plenty big enough for a family of 4.
although I didn't like the food my wife and daughter found it OK, continental breakfast and international foods for lunch and dinner also pool snack bar open for 6 hours a day keeps the kids happy with nuggets, fish fingers, chips and burgers on tap.
The hotel itself was spotlessly clean the staff where out cleaning the pools from 7am everyday and guys walking round all day making sure no rubbish was blowing about!!!
Now the best bits if all that's not good enough we have first class entertainment from THB Animacion, Rami - cheif entertainer and Joan - Sports entertainer these guys keep you entertained around the pool all day and in carpa 2 all night, also my favourite entertainment came through the Thomas cook reps Lee, Johnny, Katy, Steph and Hayley who we are all missing like mad.

Thanks Guys your the best!!!!!!!!!!!!!!!

Room Tip: Tropical Island side is closer to all facilities upstairs have balcony which is more private than gr...
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  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank AndyShazChloe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tropicalislands... T, Gerente at THB Tropical Island, responded to this review, May 13, 2014
Dear Andy Shazc:,

Thank you very much for letting us know your feelings about your last stay at the THB Tropical Island,

I´m happy to see you enjoyed your stay with your family.

We hope to see you son at the THB Tropical Island and I hope to meet you personally to speak abou your experience at the hotel. Please, contact me if you have any query or special need for your next stay.We appreciate your comments and remarks and the trust you have placed on us. Be sure that we will transfer your good words to the Animation Team.

Thanks and best regards,
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Eyemouth, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed May 11, 2014

This review is a little late but we stayed here last sept in the tropical side of hotel right opposite the reception which was a great location, we had a fab holiday and didn't have a bad thing to say food was brilliant, and the pool selection the kids loved the complex is huge,6 of us went inc my dad of 74 and my children mix ages and there was something for everyone, the reason I'm writing this review now is because my dad is back in this hotel now until next Sunday and he is enjoying it just the same as last year. We are also going back 4 th sept me hubby dad and also taking the grandchildren which we cannot wait for, I'm hoping we can request room in same ara as last time as was great for us. Would definetly recomend this hotel for all ages. Look forward to seein you soon, specially jonny in the bar, he made us so welcome.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank meejulie71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tropicalislands... T, Gerente at THB Tropical Island, responded to this review, May 12, 2014
Dear Guests,
We would like to thank you very much for sharing your opinion on Tripadvisor. We are very pleased that you enjoyed your stay with us .
For your next reservation, if there is something we can arrange for you before you arrive just let us know before hand and we will be glad to arrange anything we can for you. You just need to contact us .

Thank you again for your special comments.

Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed May 8, 2014

Had a two week Easter Holiday at this amazing hotel. I requested a room near the football pitch for my son and that's exactly what I got. We were given a ground floor apartment which was an added bonus. This hotel is suitable for families of all ages. You can join in the activities if you wish or have a quiet relaxing time around one of the quieter pools.

The entertainment staff never stopped. They worked day an night to make sure we all had a wonderful holiday. Katie from the Thomas Cook Team and Joan from the Animation Team are a credit to the hotel. They are two of the friendliest people I have ever met.

The bar staff in the Dome also did an amazing job. Ayoss was always smiling and courteous and very professional. He is a credit to the hotel and worked very hard to make sure we had a good holiday, nothing was too much trouble for him.

The food was excellent considering this hotel is a 3* and we loved the theme nights. The evening entertainment was very good and the Reps put on some great shows.

I cannot fault this hotel in any way and I would like to thank all the hard working staff for making this holiday fantastic for us.

The pool side snack bar was also very good with a good selection of quality snacks.

Anyone who complains should remember this is a 3* hotel and if they want 5* treatment they should have paid 5* prices at another hotel but for us we felt we did receive 5* treatment.

Most people we met loved the hotel so much they did not want to go home.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Rebecca33z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tropicalislands... T, Gerente at THB Tropical Island, responded to this review, May 10, 2014
Dear guest,

Thank you for sharing your comments about the THB Tropical Island Resort. Your comments are very helpful for us, so it help us to improve our service every day.

We are so glad to know that you had a great time with us and we hope you and your family come back soon to enjoy you with us.Be sure that we will transfer your good words to the Animation Team and Ayose the waiter bars.

We will be waiting for you and your family with open arms, ready for another great stay in Lanzarote.

Best regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about THB Tropical Island

Property: THB Tropical Island
Address: Fragata 2, 35570 Playa Blanca, Lanzarote, Spain
Location: Spain > Canary Islands > Lanzarote > Playa Blanca
Amenities:
Bar / Lounge Beach Beverage Selection Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Playa Blanca
#13 On the Beach Hotel in Playa Blanca
#16 Luxury Hotel in Playa Blanca
Price Range (Based on Average Rates): $
Hotel Class:4 star — THB Tropical Island 4*
Number of rooms: 416
Official Description (provided by the hotel):
Hotel THB Tropical Island is a spectacular resort of 102,000 m2 located in Playa Blanca, Lanzarote. Designed especially for families and groups of friends, it has everything you need so you can enjoy an unforgettable holiday within resort itself and just steps away from your apartment. In Hotel THB Tropical Island everyday fun is guaranteed. Our guests can enjoy 14 swimming pools, sports facilities, bars, theme restaurants and plenty of activities both for adults and children in the hands of our entertainment team. ... more   less 
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Also Known As:
Sun Tropical Playa Blanca
Sun Tropical Lanzarote
Holiday Village Sun Tropical Lanzarote
THB Tropical Island Lanzarote/Playa Blanca

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