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“Would go self catering deffenatly not all inclusive”

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THB Tropical Island
Ranked #25 of 37 Hotels in Playa Blanca
Reviewed August 23, 2013

When we first arrived rooms was not ready...we were expecting this as other reviews stated it....ok rooms a good size was happy with them also loved the fact we had a private pool :) although a few blondes hair started to turn green and costumes (ours did) the main pool is salted water but we enjoyed a few days there.....ok entertainment can't fault it the reps really do try to involve you (there fantastic ).....now for the bad stuff which is why we wouldn't return....reception not helpful nor is the Thompson cook rep (incompanant) food was vile....everything swimming in grease not enjoyable whatsoever.... And you que for everything (usually don't mind) but when your stood for half hour waitin for a drink as there's only 2 waiters on is a joke....if you like your spirits take your own as these are defently watered down.....entertainment in the dome at 8.....que from half 7.....as soon as the doors open you need someone to get the table why someone starts que in for the drinks......hope you enjoy your stay more than we did

  • Stayed: August 2013
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Thank Torie9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed August 23, 2013

What a fantastic 2 weeks holiday we have just had. 1st August - 15 August 2 adults and 2 children aged 7 and 14. We arrived and had a delay in receiving our rooms due to the size of the complex, times of vacation and the maids not having enough time to get the rooms ready for our arrival at 1.10 in the afternoon.

Once we received our room our fantastic holiday began. Yes there were queues at the restaurant and bars at peak times but you needed to make sure you organised. We went for breakfast before 9.30 am and was given a table straight away. Lunch we didn't always eat in the restaurant but used the snack bar as and when we were hungry and the evening meal no later than 7.15. Not once did we have to queue. The food was plenty and there was always something that we could choose from. The kids corner was a favorite for my 7 year old along with the fresh meat that was cooked.
The pools were perfect and certainly plenty to choose from although we did use the main pool and not the one our apartment over looked. The entertainment was run from the main pool and that is where the snack bar was located. You did need to reserve your sunbeds early as in any other complex that I have stayed at as the beds were not locked up at night. On one occasion we did see that a large family tried to reserve their beds when leaving the entertainment at midnight. It didn't work for them though as the security removed them.
The entertainment by the Thomas Cook team was fantastic. Once again TC you excelled our expectations and really did give us something to laugh at and with every day and night. The bingo was fab and especially the bingo at the pool side. Big bucks if you could win in the amount of numbers required.
My 7 year old attended a few kids club sessions which she enjoyed along with the party evenings but my 14 year old made that many friends she disappeared for almost 2 weeks apart from breakfast, bed and an odd meal out.
We enjoyed this complex so much we are hoping to book again for next year !!!! Don't listen to the bad reviews. These people need to pay 5* prices !!!!!

  • Stayed: August 2013, traveled with family
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5  Thank Jacq1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 21, 2013

Arrived here on 5th August 2013 with my husband 3 children and my parents and was told very rudely there was no room, we were offered an alternative accommodation down the road the sun royal, we had no choice but to stay there for the night as we were tired & the children were getting very upset, the sun royal where we stayed was a dump and at 3 star we had been downgraded! It had none of the amenities of the sun island. The following morning after refusing to leave reception and sitting there for 6 hours we were found a new hotel in a different resort!!!!!! A wasted 24 hours of our holiday, never again!!!!

  • Stayed: August 2013, traveled with family
    • Service
3  Thank Donna D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 21, 2013

Pools and the grounds of hotel are really lovely and clean but the Accommodation is not a 3 star plus as advertised I would say more like a 2 star at the very very most , the rooms are dated and in desperate need of refurbishment. Bedding/Towels not changed nearly often enough. Food very poor , queues for drinks horrendous, broken sunbeds, far too many guests and not nearly enough staff ( although the staff do work very very hard )Worst all inclusive I have ever been on. The Island of Playa Blanca itself and the beach is beautiful with lots of lovely bars and places to eat but I would not recommend the Sun Island, apart from the pools it feels and looks like as if the place is on the brink of closure. Extremely disappointing.

Stayed: July 2013, traveled with family
3  Thank MGS07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 21, 2013 via mobile

Our last visit to sun tropical was approx 8 years ago so we were curious to see if it was the same. Delighted to report we were very happy with our stay.

This complex has always been short staffed, but any staff we encountered were always helpful and courteous. Reception staff are a hive of information if they can spare u a minute to chat.

Rooms are extremely well equipped and spotlessly clean. Good size rooms and a powerful shower. Housekeeping staff are lovely and work extremely hard. Our linens were changed 4 times in 10 days, have never received that level of service anywhere. Sometimes housekeeper ran out of towels but they would always be replenished during the afternoon.

We chose not to do AI mainly because playa Blanca has such a fabulous array of reasonably priced restaurants. We did eat at the snack bar one day and weren't impressed. The tavern bar could be lovely if it was staffed properly. When we were there years ago this was an adult only bar and was nice for a quiet drink.

The back gate keys were out of stock during our visit, but its no big deal, 3 to 4 extra minutes walk.

Lastly, would love to see the
sunbed issue dealt with. I'm an early riser but still had to set the alarm to get a bed.
Definitely will return, found it very good value for what we got.

  • Stayed: July 2013
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1  Thank Waterfordmam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 20, 2013 via mobile

In march, me and my friend ( both aged 19 ) went to stay at sun island all inclusive, and we couldn't of picked a better place to stay. Everywhere was clean, there was lots of pools to choose from each day, fab night entertainment, plus when the entertainments finished at 12, it would only cost €3 in a taxi to get to the nightlife and clubs of lanzerote. This is by no means a party holiday. It is somewhere to relax and have fun, as it is mostly families. All staff was very helpful and even some of the reps came on nights out with us a few times, the resort is stunning & will defiantly be back again. 5* all round!!

  • Stayed: March 2013
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1  Thank Abbiejaneharrison
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 20, 2013

As previous review of no accommodation available, this is exactly what happened to us. Arrived with family on 4th August to be informed by an uncaring and abrupt man that we had no room, even though it was booked in January 13. Couldn't believe what we were hearing. I was really angry and shocked that this could happen with no prior notification, even when I had emailed them the week before. We were offered a hire car or excursions and we had no choice and moved to Sun Royal which was three star. Actually did us a favour it was a smaller relaxed hotel with no queues and no problem getting a sun bed. Food was very good and staff were friendly. Lacked evening entertainment though.

  • Stayed: August 2013, traveled as a couple
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4  Thank Jane343010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about THB Tropical Island

Address: Fragata 2, 35570 Playa Blanca, Lanzarote, Spain
Location: Spain > Canary Islands > Lanzarote > Playa Blanca
Amenities:
Bar / Lounge Beach Beverage Selection Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#3 Best Value Hotel in Playa Blanca
#9 Spa Hotel in Playa Blanca
#13 On the Beach Hotel in Playa Blanca
#17 Luxury Hotel in Playa Blanca
Price Range: $85 - $173 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — THB Tropical Island 4*
Number of rooms: 416
Official Description (provided by the hotel):
Hotel THB Tropical Island is a spectacular resort of 102,000 m2 located in Playa Blanca, Lanzarote. Designed especially for families and groups of friends, it has everything you need so you can enjoy an unforgettable holiday within resort itself and just steps away from your apartment. In Hotel THB Tropical Island everyday fun is guaranteed. Our guests can enjoy 14 swimming pools, sports facilities, bars, theme restaurants and plenty of activities both for adults and children in the hands of our entertainment team. ... more   less 
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Also Known As:
Sun Tropical Playa Blanca
Sun Tropical Lanzarote
Holiday Village Sun Tropical Lanzarote
THB Tropical Island Lanzarote/Playa Blanca

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