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“its ok only just!”

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THB Tropical Island
Ranked #24 of 37 Hotels in Playa Blanca
Level 4 Contributor
32 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“its ok only just!”
Reviewed May 14, 2013

just arrived back this morning after 1 weeks stay 6th may-13th
the good points first
1. its got fabulous gardens that you can walk round and is clean lovely pools although none were of use to me as i am disabled and very hard to get into them no chair lift at the big pool which was freezing .
the apartments are low rise so no need to worry about the children on balcony .
the bad points are.
food is ok but not great the noise level in the restaurant is very loud with the kids running round or screaming we tried eating in the outside part of it most days
the queues to get to the food was a worry the toaster in the morning was useless 5 times it takes to put the bread through to get any colour that resembled toast
the ice creams/sweets counter was bombarded with the kids just pushing in
the tea and coffee was disgusting so only took the juice
the entertainment for adults was dire and embarrassing, the thomas cook team do work hard however as its all inclusive basis this is the worst entertainment i have ever come across they really do need to get this sorted the dome is so large the noise levels are deafening with the kids running and screaming even though it was meant to be adult time .
most people go there for the bingo once its over they start leaving
the tavern bar is like a pub most nights we sat outside
the complex is quite far from the beach but the back gate seems to save some walking time if you pay for the key we never did as used a taxi 3 euros a time
now getting onto the apartment we were on ground level in kiwi block the apartment is large but past its best the paintwork was all scratched the furniture was very dated the settee was a pull out bed if you needed it for a third person we pulled it out and a strong musty smell hit you .
the maids clean the room every 3rd day towels and bed linen once
there is a lot of carts but they don't bother you
we did the late flight coming home had to be out the apartment for 12pm or pay 30 euro to keep it we just put the bags in the room provided and went into playa blanca
we did a trip ourselves to feurteventura by ferry 23 euro return a nice day out
i would recommend this hotel if you have children but not like us 2 adults on their own so would not go back given it was not an expensive holiday it was ok

  • Stayed May 2013, traveled as a couple
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1 Thank blackpool0909
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed May 14, 2013 via mobile

Just returned from 11 nights at sun tropical and we had a great time 11 adults and 4 children checking in was very quick staff a bit miserable but we weren't bothered as we were pleased to be there the rooms were big and excellent for self catering every thing you needed we have a one year old so was great to have a kettle and fridge etc ... They were clean and tidy and balcony was huge they had a tv which had a few English channels.. Most rooms over look a pool there are 10 pools all clean and well looked after we never had any problems getting sun beds the grounds and ponds etc are well looked after there are some lovely fish which the kids loved feeding the pool bar was excellent lots of choice and quick service the food was good not excellent but plenty of choice a bit repetitive but every Meal was hot and staff in restaurant were fantastic the tavern on a night had entertainment which is good and varied from comedians to karaoke and is good if you don't want to be around the kids we went to the dome every night which is great if you have kids they have games and a disco then adult entertainment from 9 with a quiz and bingo with big money which we won 3 times then shows etc te Thomas cook team worked really hard every day and night and were so friendly and good with the kids and made you feel welcome people moan about entertainment but if u get involved its funny and a laugh don't know what people expect sometimes we all had a fab time and after reading some of the reviews i wonder if we stayed at the same place as some you get what you pay for if you want 5 star then pay for it we will be returning next year as its safe for the children and great for us Aswell don't be put off by the reviews if u want a cheap week in the sun then go here xx

Stayed May 2013, traveled with family
5 Thank Claire W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chesterfield, United Kingdom
Level 3 Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed May 13, 2013

I am not one to moan but will say it as it is. On arrival at the Sun Tropical, being up since 2am, travelling all day and being dressed for winter in 85 degree heat we were ordered (not asked) to put our case in a store room and get something to eat because our room wasn't ready. I had the impression the reception staff were having a bad day but there miserable attitude lasted all week. The only happy employee was the poolside barman who also performed tricks. When we eventually entered our room it was clean and tidy as was the whole complex. Being all inclusive to me means you can always get a drink in the day be it coffee or alcohol but if you left the main dining room at 8.30 the pool side bar didn't open till 10 and you were not allowed to take a coffee out or go back in which I thought to be strange. We also had to queue up at the main dining room like school children before eating our luke warm meal, the cold chips were also served at the Chicken bar with the rubber burgers. Some days the power in the room went off, this could be a problem if you were self catering. Don,t get me wrong the pool,fish pond,gardens etc were excellent but the food was average and the staff miserable. Playa Blanca itself is very nice.

  • Stayed April 2013, traveled as a couple
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1 Thank Flyingspur2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nha Trang, Vietnam
Level 6 Contributor
276 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 227 helpful votes
Reviewed May 10, 2013

I wouldn’t say never stay here. For £420 each you get a week in the sun with all your food and drink included which isn’t bad it just isn’t great.
Arrival was chaotic with 40 people in front of us, queues out of the door, children everywhere and very disinterested reception staff. In fact that was probably one of the worst things of the holiday. They were unhelpful to the point of rude. If they saw you coming towards the desk they would purposely pick up the telephone just to ignore you.
Another downside was you had to put a deposit down for everything. Keys, pool towels, telephone, television.
Rooms were basic but comfortable and clean and fitted for self-catering.
Restaurant food was average. The atmosphere was that of a massive crèche. Pin down a table, pick up your child. Serve your food with one hand. Help yourself to beer and wine.
The pizza restaurant was nice.
There is a really good value shop on site if you are self-catering or just fancy a night in.
There is a payable computer area but I purchased a weeks Wi-Fi for 19 euros. It was good but you couldn’t access it past the bar areas.
The entertainment team tried their best.
Nice Water Park for toddlers to run around in if it is not too cold.
Bar staff are very hard working. You get smiles during the day but by the evening they can be crotchety
Get a back door key as soon as possible as they are limited.
If it was my only holiday of the year I would not go again but as a cheap winter break, it’s harmless, in fact it was fun.

  • Stayed March 2013, traveled with family
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3 Thank _cornishpixie7_mk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Huddersfield, United Kingdom
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed April 21, 2013

Just returned back from 2 weeks all inc, it was great 10/10 4 adults 1 child.. very clean, food good, swimming pools great, need a back gate pass. we had a great holiday,hoping to go back in august.go in the spa.

  • Stayed April 2013, traveled with family
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4 Thank sue l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham UK
Level 4 Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed April 19, 2013 via mobile

We stayed here AL a family of four. I can honestly say I was pleasantly surprised upon arrival our room wasn't ready but were told to go and eat lunch in the restaurant as we were Al we were early arrived at 12 and checking was 3. I was so surprised the food was really fresh, no recycling of lunch to dinner one night we had Chinese! One night fajitas which was cooked in front of you. Yes the rooms are tired but they are clean, the pools are lovely except for everyone putting towels on sunbeds.

I can honestly say I would stay here again and I don't say that often purely for the food.

Just one point sun island is the same as sun tropical in case you are comparing the two.

  • Stayed April 2013
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5 Thank CYD1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isle of Man, United Kingdom
Level 3 Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed April 12, 2013

Ideal place for a family on an all in package .
each accomodation block having a swimming pool for adults and babys as well as a main pool and water play area.
Main drawback was that there was no lounge bar area for a quiet after dinner drink this ment a 20 min walk to the front for the bars.There was a bar but this was noisey and rough.
Shown as 4 star in the Thos Cook book but I would rate this as 3 star just.
The priority is for all in package
Had a coke and coffe at the pool bar 4eu for a small plastic cup which was poor quality and overpriced.
Would we go back??? NO

  • Stayed March 2013, traveled as a couple
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1 Thank norbert7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about THB Tropical Island

Property: THB Tropical Island
Address: Fragata 2, 35570 Playa Blanca, Lanzarote, Spain
Location: Spain > Canary Islands > Lanzarote > Playa Blanca
Bar / Lounge Beach Beverage Selection Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#3 Best Value Hotel in Playa Blanca
#8 Spa Hotel in Playa Blanca
#13 On the Beach Hotel in Playa Blanca
#16 Luxury Hotel in Playa Blanca
Price Range (Based on Average Rates): $
Hotel Class:4 star — THB Tropical Island 4*
Number of rooms: 416
Official Description (provided by the hotel):
Hotel THB Tropical Island is a spectacular resort of 102,000 m2 located in Playa Blanca, Lanzarote. Designed especially for families and groups of friends, it has everything you need so you can enjoy an unforgettable holiday within resort itself and just steps away from your apartment. In Hotel THB Tropical Island everyday fun is guaranteed. Our guests can enjoy 14 swimming pools, sports facilities, bars, theme restaurants and plenty of activities both for adults and children in the hands of our entertainment team. ... more   less 
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Also Known As:
Sun Tropical Playa Blanca
Sun Tropical Lanzarote
Holiday Village Sun Tropical Lanzarote
THB Tropical Island Lanzarote/Playa Blanca

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