Reception staff arrogant, not warm or friendly or helpful at all. Not a good start.
Customer relations excellent, particularly Georgia. Really felt she wanted to help
Keys often fail to work (magnetic strip) because their system is so bad meaning you often have to walk a long way back to reception to get them reprogrammed. Very irritating. Reception staff blame the client for putting key card near their mobile phone!
Security of Rooms suspect. Door fails to lock and twice came back to room and door was obviously open Anyone could walk in and take your property.
Cleaning ok in hotel but not so good in rooms. Fail to replenish toiletry items
Some rooms very noisy due to being near bar or noise from rooms above
Beautiful setting. Pool area fantastic and even though hotel was full there were loads of available sun beds- no need to reserve!
Junior staff in restaurants were lovely and v helpful. Quality and variety of food excellent. Some restaurant managers arrogant and rude Porters and bellboys lovely and v helpful
Would go again as I now know how to avoid the bad elements.More
- Free parking