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“overall "Good" but not "Great"”
Review of H10 Rubicon Palace

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H10 Rubicon Palace
Ranked #15 of 38 Hotels in Playa Blanca
Certificate of Excellence
GreenLeadersSilver level
Wales
Level Contributor
40 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
“overall "Good" but not "Great"”
Reviewed October 4, 2013

Spent the last week of Sept.with my husband at this huge Hotel ,we went"Privilege"and this was well worth it. The rooms were very good with nice views and quality furnishings. The food in the Volcan Resteraunt was fabulous for breakfast and evening dinner.The "down " side of the Hotel for us was the daytime continual LOUD music and poolside entertainment from which there was no escape!! But for this we would return! Staff really helpful .A lot of heavy machinery digging and laying New pipes around the grounds which was not ideal!

Room Tip: Go privilege if possible. Upper floor give a better sea view.
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Helpful?
5 Thank SuskiWales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPP_HRP, Director de Relaciones Públicas at H10 Rubicon Palace, responded to this review, October 20, 2013
Dear Guest,
Thank you for having chosen our hotel H10 Rubicon Palace to spend your holidays and for sharing your opinion with us and with other customers. We are happy to hear that we met your expectations and you had nice holidays with us, despite the mentioned repair works, which have already been completed. We apologize for any inconvenience you might have experienced, we tried to avoid any nuissance for the guests and do our best to offer you a pleasant stay; and we hope this will not prevent you from coming back to visit us in the future.
Best regards,
Anna Muzsik
Public Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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poole
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 4, 2013

Nice hotel slightly out of playa blanca good hr walk to centre,
excellent staff food good alcohol ok amenities ok good pools
shame you have to pay for solarium and jacuzzi
hire cars very cheap at hotel
wi fi good in reception area free
first choice reps excellent very helpful
fazs indian 5 mins walk away excellent
go karts at san bartolome wiked fast safe fun

Room Tip: Have one close to main building huge complex
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  • Stayed October 2013, traveled with family
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Helpful?
2 Thank PooleKevin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPP_HRP, Director de Relaciones Públicas at H10 Rubicon Palace, responded to this review, October 20, 2013
Dear Guest,
Thank you for having chosen our hotel to spend your holidays and for sending us your feedback. We appreciate your nice mentions about our hotel and we are happy to hear that we met your expectations. We hope to have the chance to welcome you again in the future.
Kind regards,
Anna Muzsik
Public Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colchester, United Kingdom
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 3, 2013

This was our third visit to this hotel and it has never let us down. We took all the family this time (10 of us in total, ranging in age from infants to nanny and grandad) and all want to return as soon as possible. The heated pool was great. Rooms are good and the choice and quality of the food was excellent. We are lucky enough to take several holidays each year and I can honestly say that this is the hotel we judge all others by.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Del1012013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPP_HRP, Director de Relaciones Públicas at H10 Rubicon Palace, responded to this review, October 20, 2013
Dear Guest,
Thank you for having chosen our hotel H10 Rubicon Palace to spend your holidays and for sharing your opinion with us and with other customers. We are happy to hear that we fulfilled your expectations and you had nice holidays with us. We will transmit your nice words to the entire team. We hope to have the chance to welcome your family again in our hotel in the future.
Best regards,
Anna Muzsik
Public Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southampton, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 2, 2013

Having just returned & although we had a good time, there were a few small issues which may have swayed our initial booking.
Main points:- The Hotel is clean & well presented, Staff are very good, always pleasant & attentive. Food quality is good plus branded drinks, good accommodation with the usual fixtures & complements, sea views & air conditioning.
There are many good sized pools (The main pool is a salt water pool). Even a Cinema. All pool areas have loads of sun beds which is good, however all the parasols are fixed & are not moveable which could be a little annoying. The hotel is set on three floors, so you are constantly walking up & down or using the lifts.
Themed Italian meal was very good (book asap). However for some strange reason you have to pay for bottled water (everyone fills a bottle from the restaurant). My main gripe here was that I was constantly chasing around for crockery & cutlery, this seemed to be at every seating & each restaurant. Although a varied choice of food, not always cooked through & Not a great choice of salad
Entertainment is the usual and to be honest is never great. (our expectations are never set high). It did strike us that it was swayed a little to the older generation (although we're all now in or fifties). Could definitely do with more outside seating area & another bar.
We all just felt that this could have been so much better without having to upgrade to the privilege class.
This is Not our first taste of all inclusive, as we usually have a least one all inclusive week in the Canaries each year & travel in a group of three couples,( nothing below four star). Although having read many reviews over the years & nearly being put off by some of the comments ( remember the old saying "you get what you pay for") this one could just do with a little extra touch.

Room Tip: Not too far from the main complex.
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Thetrio2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPP_HRP, Director de Relaciones Públicas at H10 Rubicon Palace, responded to this review, October 20, 2013
Dear Guest,
Thank you for having chosen our hotel to spend your holidays and for sharing your opinion with us and with other customers. We are happy to hear that you had nice holidays with us, despite your comments about our restaurants. We have taken note of your observations and advised our Food& Beverage Manager, and we will supervise the services thoroughly in order to prevent these incidents of happening again. We apologize for any inconvenience you might have experienced and we hope this will not prevent you from coming back to visit us in the future.
Best regards,
Anna Muzsik
Public Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 2, 2013

Just returned from our second holiday at the Rubicon Palace and was even better than the first! the staff are worth their weight in gold especially the animation team who seam to work constantly but alway with a smile on their face! this is the perfect family hotel however does not feel over run with kids! the food was excellent with plenty of choice and drinks were branded if asked for!!Hotel is spotless, always someone tidying gardens which are beautiful. We were upgraded to a fabulous room overlooking the ocean as construction work was going on near our first room, however staff were happy to move us straight away. I cannot recommend this hotel enough and cannot understand any negative reviews. Definately worthy of 5 start! see you next year Rubicon!

Room Tip: We had room 3035/3036, stunning views
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  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank natalia s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPP_HRP, Director de Relaciones Públicas at H10 Rubicon Palace, responded to this review, October 20, 2013
Dear Guest,
Thank you for sending us your feedback about your second stay and for your nice words about our hotel H10 Rubicón Palace. We are delighted that you had a nice stay with us and we met your expectations. We hope to welcome you again soon for another enjoyable stay.
Kind regards,
Anna Muzsik
Public Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 1, 2013

We enjoyed our stay in the hotel very much! We had a 3 year old and she loved the baby club. Loved daisy and mari. The food and rooms were good. The staff helpful except one waiter who asked us to be finished our meal in 5 mins which was very strange as it was only 20.00hrs. We complained but I doubt anything was done about it , as we did not recieve an apology as he knew we complained and saw him at breakfast the next day . Alot of dirty looks given. Anyhow his loss as no tip was given! Apart from that it was a lovely holiday and well recommended!

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tony23400
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPP_HRP, Director de Relaciones Públicas at H10 Rubicon Palace, responded to this review, October 19, 2013
Dear Guest,
Thank you for having chosen our hotel H10 Rubicon Palace to spend your holidays and for sharing your opinion with us and with other customers. We are happy to hear that we met your expectations and you had nice holidays with us, despite the mentioned incident in the restaurant. We can assure you that there might have been a misunderstanding and it was not our intention to make you feel uncomfortable. We apologize for any inconvenience you might have experienced and we hope this will not prevent you from coming back to visit us in the future.
Best regards,
Anna Muzsik
Public Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
Reviewed October 1, 2013 via mobile

Myself and my partner stayed here in September for 11 nights. The rooms where very clean and the hotel itself was lovely. I felt there was not much for us to do in the hotel at night as there was more on for kids and quiet bars for the older generation. We where all inclusive so the 1 restaurant did get slightly repetitive over the 11 nights. There was 1 other restaurant but that was available free to privilege all inclusive guests only. There was a charge of €30 per person if normal all inclusive. If you do not get the privilege all inclusive option then you do not get branded drinks. On another note, it was my partners birthday when we where travelling, I emailed the hotel in advance to advise this so something special could be arranged. This was acknowledged by a reply email however during our stay nothing was actually done. Overall hotel very clean, staff very nice and relaxing experience.

Stayed September 2013, traveled as a couple
Helpful?
Thank Williamson0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRPP_HRP, Director de Relaciones Públicas at H10 Rubicon Palace, responded to this review, October 19, 2013
Dear Guest,
Thank you for having chosen our hotel H10 Rubicon Palace to spend your holidays and for sharing your opinion with us and with other customers. We are happy to hear that we met your expectations and you had nice holidays with us, despite your comments about the food in our restaurants. We would like to remind you that we have a weekly rotation of theme nights in order to offer wide range of dishes every day. We are sorry to hear the incident about the birthday, as a courtesy of the hotel we always offer a little detail, however, in this case there might have been a mistake as you did not receive it in the room. We apologize for any inconvenience you might have experienced and we hope this will not prevent you from coming back to visit us in the future.

Best regards,
Anna Muzsik
Public Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about H10 Rubicon Palace

Property: H10 Rubicon Palace
Address: Urbanizacion Montana Roja, s/n, 35570 Playa Blanca, Lanzarote, Spain
Phone Number:
Location: Spain > Canary Islands > Lanzarote > Playa Blanca
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Top resorts Hotel in Playa Blanca
#5 Green Hotel in Playa Blanca
#5 Spa Hotel in Playa Blanca
#7 Romantic Hotel in Playa Blanca
#11 Luxury Hotel in Playa Blanca
#11 Family Hotel in Playa Blanca
Price Range (Based on Average Rates): $$
Hotel Class:4 star — H10 Rubicon Palace 4*
Number of rooms: 584
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Also Known As:
h10 Rubicon Palace Hotel Playa Blanca
h10 Rubicon Palace Playa Blanca
Rubicon Palace Lanzarote
Rubicon Hotel
Rubicon Lanzarote
H10 Rubicon Palace Lanzarote/Playa Blanca
Hotel h10 Rubicon Palace

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