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“Lovely holiday”
Review of HL Paradise Island

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HL Paradise Island
Ranked #30 of 37 Hotels in Playa Blanca
hampshire
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Lovely holiday”
Reviewed July 12, 2013

We were a party of four, two adults and two children girl aged 13 and boy aged 9 travelling with Thomas Cook from 16 June to 1 July. On arrival after an easyjet flight with no reclining seats and no TVs!!! there was no bus waiting for us at the airport to take us to our hotel, so quite a delay there, we finally arrived at the hotel and the staff on reception couldn't have been more helpful throughout the holiday, we were put in a ground floor apartment but we wanted a first floor with a balcony and they said come back in the morning and they will change us, which they did without any worries at all. We were in room 128 which is on the right hand side of the hotel overlooking Fuerteventura in the distance and the sea. There was also a small snack in the restaurant waiting for us if we were peckish. The welcome meeting was short and sweet, by Ruth who remained cheerful and helpful throughout our stay, the pool area was quite small for the amount of guests it had to accommodate so we found ourselves in the waterpark every day. There was a deposit of Euros10 for each towel used, Euro10 for the remote control for the telly or the telly didn't work at all Euro10 for the air conditioning Euro2.50 for the waterpark pass which we were told by Thomas Cook was free for us to use, I know you got the deposits back at the end of the holiday, it seemed a lot to give out on the first day, so we didn't take them up on any of them, kept our own towels, didn't use the telly or air conditioning as it was quite cold and very windy the first week we were there. The waterpark is open from 11am til 6pm and there were plenty of beds. The slides were great and the lifeguards on duty were excellent , we saw at least five saves whilst we were there! Beware the orange flume as it disorientates people the most. The kiddie pool was excellent also with wonderful slides and enough to keep the young ones entertained all day. there is an outdoor ball pit, sand pit and play area. The Thomas Cook reps try really hard to keep the entertainment going in the evening, hard work when there is only 3/4 of them. Bingo strips were Euro5 strip a go. Every day during the day there was something going on from pistol shooting, archery, go karts at a charge, you could play tennis as well. The food was a little bland although certainly more than I give my kids and husband at home so totally adequate in that department. The hotel was kept clean and tidy although our apartment was not cleaned to how I would have liked over the two weeks. They changed the days when the cleaners came in so sometimes it meant no towel changes for a few days and no cleaning done also. The weather was sadly not brilliant on arrival and we all spent mornings and evenings in our hoodies, which was a shame, the second week was better and you needed the constant wind when the sun came out. We went down to Playa Blanca sea front which was wonderful on a few occasions, one on a Saturday morning to the local market, full of jewellery which myself and my daughter loved, we walked along the promenade from the wonderful marina across to the ferry harbour which took about an hour with an ice cream stop in between. There are a couple of small beaches with sun beds at a price, but all lovely. The restaurants along the promenade are all lovely and the staff are all very friendly and welcoming and the honey rum at the end is an added bonus!! there is a small street of shops selling the usual holiday souvenirs, fake handbags and such. We had the added bonus of a volcano right outside the hotels front door which myself, hubby and daughter decided to trek up whilst my son was in kids club. it took about half an hour to climb, and we also managed to walk down into the crater and make our names in gravel lava and rocks that remain, it was a treasured experience and a must for views across the whole of playa blanca from the top. We also took the Fire Mountain day trip which was awesome, the bus driver deserves a medal! the guide was very informative and a must trip if you are going to Lanzarote. even the kids loved all the experiments at the top and the history behind the 6 years of consecutive volcano eruption in the 1700s. I must take this opportunity of thanking especially Kieran for his time and patience and gentle nature in keeping my son engaged whilst in kids club, my son had never been in a kids club, but due to his new found love of football, this suited him perfectly, every day he went in and played football, fennis!, hockey, play station, games, etc etc, even one on one when there was no one else in kids club. All the kids club staff were great. He also went to parties at Euro10, beach, pirate, chocolate (take something that you don't mind getting ruined!) which lasted from 7.30 - 10pm, I don't know where they all get their energy from but they all deserve a pay rise. All in all shame about the weather but it helped in that no one was craming for sun loungers and a very chilled breakfast, apart from my niggles all had a lovely holiday.

Room Tip: Thomas Cook are only given the outside rooms all the Spanish and elder guest have the rooms by the p...
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  • Stayed June 2013, traveled with family
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6 Thank justianHampshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 8, 2013

we stayed 27th june till 7th july. we had a fabulous time. waterpark was great, pool was great. the food was ok and yes the restaurant was always crowded! and it was a little grubby in places too but overall was really good. i have to say the thomas cook entertainment team and kids club were outstanding! always an activity going on! my girls loved the staff at kids club, so thankyou to them! if your not too 'picky' then this is the hotel for you!

  • Stayed June 2013
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4 Thank tinkerbellfair
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 8, 2013

I went 27th June-4th July. The food was okay, although it was pretty much the same every night. Did eat out twice however, and I much preferred that.
The rooms, they were large and clean (although someone we talked to said they hadn't had their towels or bed sheets changed all week). Slightly on the solid side, and not enough pillows (I had to fold mine in half and put a towel underneath to get a bit of comfort).
Staff were really friendly. Entertainment team around the pool often stopped for a chat. Great with kids and adults (I often heard kids calling after Ben, Lorna, Becky and Stevie. And also often saw a kid clutched to Ben's leg, which he accepted, and didn't let affect his work). Watched one of the entertainment team night shows, and they were fantastic. Not brilliant, but they aren't professionals and they do the best they can, and they make it funny for all ages. Really commend them for sticking around after shows to talk to guests, and for working hard constantly in the sun.
Sunbeds were an issue. Luckily, the party I was with are early risers, so as long as we left the room by 7:30, we managed to snag three beds. Some towels were damp, which indicated they had probably be left overnight. One day, 114 beds had towels on, and 33 were occupied, by 7:10am. a policy was introduced towards the end of our stay, however it wasn't as sucessful as planned, but as long as they keep up with it, it will be great.
All the staff we came across were friendly, even if it was just walking past them them, they said hello.
This resort would be a great place if you were going with younger kids, but I think older people will probably not enjoy the atmosphere as much (unless you're young at heart). But then again, it is a family resort, so that might explain why.

  • Stayed June 2013
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Helpful?
5 Thank HonestBecky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norwich
Level 2 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed July 7, 2013

Stayed here for a week from 27th June to 4th July - I always try to write a fair review so here goes. Restaurents are packed and dirty - food ok but very bland - We have stayed in 2 other AI hotels and dont expect gourmet cooking but this was very poor. Our rooms where located near the sewerage treatment plant and stank - couldnt have patio doors or windows open at any time. There werent enough sunbeds around the pool - people where putting towels on before 7am! Finally on our last day a new policy was started that no towels on beds before 9am and towels would be removed if nobody was using the bed after 45 minutes.

On the plus side the entertainment team tried very hard especially with the children and the free bus is great for getting into Playa Blanca which is actually quite nice especially along the front. The water park was great fun with lots of slides but very windy.

If this had been my first AI holiday I definately wouldnt be booking again.

Room Tip: Dont get a room at the bottom of the hill - its near the sewerage treatment plant!!!
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  • Stayed June 2013, traveled with family
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5 Thank GKSBG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Playa Blanca hotels

Wicklow, Ireland
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 4, 2013

Well we have just returned from staying here 27th june until 4th july.....i dont get the bad reviews as we were there the same time!! Its a lovely hotel with a fab team working in it, all day every day there was entertainment, also at night the disco then a show or quiz etc the thomas cook team do a fab job:) the food was good apart from breakfast which we lived on beans on toast but at night there was always a variety to suit everybody.Mexican night was our fav:)Myself,partner and kids 6,11,14 stayed here and are already looking to book again,i know its good if the kids want to go back! The waterpark is great although never any beds but that was fine as you do be in the water, the little go karts were fun for my 6yr old.Our rep Ruth was great she really deserves some recognition, thanks Ruth :) Cant wait to go back!!

  • Stayed July 2013, traveled with family
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Helpful?
6 Thank patrick d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 4, 2013

We have just returned from a 2 week stay and the hotel has its good points and its bad. We knew Lanzarote was notorious for being a bit windy/breezy but this hotel is situated on top of a hill and is windy most of the time. For instance you would drink half your drink and the other half would get blown over, quite strong winds at times (not what we expected). However you go 10 mins down the road to the beach and theres barely no wind. The rooms are very spacious and kept clean, couldn't fault the maid service. The food was ok if ya like eating the same things everyday. The choice for kids was horrendous, my two pretty much lived on bread and pasta for 2 weeks. The bar service was ok with quite good range of drinks, although kids slushes will set you back €1.50 (should be all inclusive in my eyes). The battle for sunbeds was pathetic, all beds had towels on them by 7am and some people wouldnt even use them until afternoon. The pool sides were never hosed down at night or in the morning so there was countless amounts of tab ends and bits of burgers etc lying around. However there was some good points firstly the kids enjoyed it and that's the main thing. That's mainly down to the pools being of a good size, a water park with something for everyone and an exellent 'thomas cook' entertainment team and meeting some new friends along the way. All in all I'd say we made the most of it but wouldn't go back.

  • Stayed June 2013
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Helpful?
1 Thank Quinny1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dumbarton, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 4, 2013

Our family nightmare started on 26th June and lasted until 3rd July 2013,booked through Thomas cook .com(never again).
My family where unlucky enough to be placed in room 249 which is on the ground floor at the end nearest the kids water park , great I thought until I took a breath of raw sewage as my room was placed right next to the hotel sewage treatment plant. So that ruled out one of the outside sitting area's the other area had a 40 ft skip right next to fence.
The hotel states 4 stars, it took 3 days to get a kettle for our room,patio doors where not secure,we got 2 changes of towels during the stay and if your planning on relaxing on sun lounger then bring your own as the hotel doesn't have enough.
Kids entertainment was inadequate and to be honest very boring, the Thomas cook rep was not interested in our problems and was not prepared to help resolve our issues.
The food was verging on 3 star and the service was 2 star,most nights there was no clean plates or cuttelery once you got a seat in the restaurant (loose definition), we ended up going into the town as the food and service provided was shocking.
Please pick another hotel and also if your going via Thomas Cook then be ready for a shock
WOULD NOT RECOMMEND THIS HOTEL OR TRAVEL AGENT

  • Stayed June 2013, traveled with family
    • Value
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Helpful?
3 Thank colin s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about HL Paradise Island

Property: HL Paradise Island
Address: Urbanizacion Montana Roja, P-28, 35570 Playa Blanca, Lanzarote, Spain
Location: Spain > Canary Islands > Lanzarote > Playa Blanca
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Swimming Pool
Hotel Style:
#9 Top resorts Hotel in Playa Blanca
Price Range (Based on Average Rates): $$
Hotel Class:3 star — HL Paradise Island 3*
Number of rooms: 290
Official Description (provided by the hotel):
The hotel is situated in a slightly elevated location at the edge of the village Playa Blanca, approx. 1500 mtrs from the beach and approx. 2000 mtrs from the village centre with it’s bars, restaurants and shops. A free bus shuttle service to the Playa Dorada beach is arranged several times a day. The hotel consists of 290 modern apartments (renovated 2015/16) which are allocated in two story apartments. The main building offers a lobby with reception, bar and TV corner. It also offers three restaurants - an international, an Asian and an Italian one. The facilities includes as well a mini market, a pool bar, a gym and a disco. In the well kept gardens you will find 4 swimming pools (one of them heated 01/11-30/04) and a sun terrace with sun beds and umbrellas (free of charge). Pool towels will be provided against a small deposit. The water park “Dino Park”, which is opened daily, is attached to the hotel. ... more   less 
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Also Known As:
Aparthotel Paradise Island Hotel Playa Blanca
Paradise Island Lanzarote
Aparthotel Paradise Island Playa Blanca
Paradise Island Playa Blanca
HL Paradise Island Lanzarote/Playa Blanca

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