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“3rd time, here we come.”
Review of HL Paradise Island

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HL Paradise Island
Ranked #30 of 37 Hotels in Playa Blanca
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“3rd time, here we come.”
Reviewed February 7, 2013

Stop moaning please....if you want 5 star go and pay 5 star. hotel nice and clean,great swimming pool.entertainment team try hard to get people involved round the pool.good choice of food,drinks,deserts,cakes. Something for everyone. good value for the money.going back in may for the 3rd year running.cant wait...sun sea and sangria......

  • Stayed May 2012, traveled as a couple
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Helpful?
13 Thank essexboy001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Lochristi, Belgium
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 7, 2013

the check-in at the hotel was very good and quick! we had a bit of bad luck as an other couple was in our appartment. they had to move, because we asked an appartment on the ground floor. but it was solved quickly and friendly. the appartment was basic but very clean. i didn't like all the cats, but i am not an animal lover, so my husband and daughter didn't mind it. the pool side was nice, allthough there were a lot of sunbeds broken so they should be replaced. the waterpark was amazing, but the water was freezing! even too cold for my 2year old daughter. the staff was very friendly, but they were seriously under-staffed! the dinner shift was always very chaotic. tables weren't cleaned or still sticky after cleaning. i really didn't look forward to eating there in the evening. and most importantly, the quality of the food was below everything. most of the things were fried, even the fish! the children's buffet was only pizza (who tasted like cardboard), fries or pasta that didn't taste like anything! children also like mashed patatoes and some fresh vegetables. nothing was spiced, and also didn't look very tasty. after a week, i had enough of the food! the chinese food was a nice change. i know that the price is not so high, but you really can't serve that quality to your guests.
overall, we had a nice holiday, but wouldn't return to this hotel.

Room Tip: the app. on the ground floor have a nice, big terrace.
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  • Stayed February 2013, traveled with family
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Helpful?
2 Thank evi1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelesLopez, Headoffice Hoteles Lopez at HL Paradise Island, responded to this review, February 8, 2013
Dear Hotel Paradise Island guest,

thank you very much for your comment, we really appreciate this information even it was not the most positiv on for us.
We are sorry, that we could not satisfy you at 100 % but we will certainly pass on your important opinion to the department in charge in order to improve.

Wishing you the very best for you and your family, we remain with

best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed February 7, 2013

Firstly we came as a family of 7 4 adults 3 children , could not fault the hotel and facilities at all , there was always something to eat and drink and plenty for the kids to do with the dino water park and the kids club for when the weather was a bit off , the entertainment was varied and kept the kids busy and happy , I would recommend this holiday and would most definitely come back don't wanna go :( !!

  • Stayed February 2013
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    • Service
Helpful?
1 Thank Cazc80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belfast, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed February 1, 2013

first of all I am not one of those people who find fault where there is none and I tend to use my own judgement rather than the type of negative comments some people leave on hotel review sites. I cannot fault this hotel for its facilities, cleanliness and hard working and friendly staff. where the hotel falls down is in the quality of the food and drink it offers to its all inclusive guests. the food is precooked and served buffet style. presentation and quality is extremely poor and mostly consists of cooked chicken, pork. battered fish pieces, meetballs or stewed meat, chickpea stew or bean stew, the same paella and bland pasta. Childrens food consisted of
pre-cooked pizza to be heated in a microwave, chips and potato balls. the salads were bland and cheese and meats were the cheapest poorest of quality. We observed the food not eaten at lunchtime was put out again at dinner and on several occasions at breakfast the next day. There was an Aisan buffet every other night but mostly was fried pork, fish or chicken, noodles and rice with a choice of cold sweet and sour, hot and soy sauce. there were no themed nights and minimal fresh cooking on display which is a pity as the hotel was good otherwise. we took to eating out most of the time as did other guests and several parents informed me that their chidren would not eat the food on offer. I was surpised that a hotel on an island did not have one piece of freshly cooked fish on offer during our stay. Whilst I also expect to drink local beers and wines, the quality of drinks on offer were extremely poor, the wine was like drinking coloured water and it must be noted that good quality wine is produced in lanzortatee and these could have been showcased by the hotel.The quality and presentation of the food really lets this hotel down as its facilities and staff are excellent. it appears that the hotel is interested in doing things on the cheap. with more effort and improvement of the quality of food and drink on offer this could be a really good holiday destination and one which its guests would be inclined to return to. I would not recommend this hotel as all inclusive or half borad.

Room Tip: do not go all inclusive.if you do go ask for room 203
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  • Stayed January 2013, traveled as a couple
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Helpful?
5 Thank aibest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelesLopez, from the Headoffice Hoteles Lopez Group at HL Paradise Island, responded to this review, February 6, 2013
Dear Hotel Paradise Island guest,

thank you very much for taking your time and letting us know your experience in our Hotel Paradise Island.
We appreciate your detailled comment especially about the food and will pass this information on to the departments in charge in order to improve the service of the restaurant.

Wishing you the very best, we remain with best regards,

Hoteles Lopez (Head office)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
dublin ireland
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed January 30, 2013

Although it was,nt as warm as we,d have liked ,the fact that we were on ground floor apartment meant we had a sun trap from 11 till 4pm. The apartment,s were spotless ,the food surpassed our expectations ,considering some of the previous reviews. What people expect for 375Euro is beyond me when one takes into account that to book a schedule flight to Lanzarotte could cost from 250 Euro upwards.Many thanks to Victoria who is the essense of customer care.

  • Stayed January 2013, traveled with friends
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Helpful?
2 Thank josieDublinIreland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leeds, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 30, 2013

every one always has a problem with there holiday this one me my family and party that went had a excellent time the hotel was one of the cleanest i have ever stayed in.The water park was brill also very clean you could get your all inclusive drinks down there too. yes sometimes the food was a bit bland but none of us left the resturant hungry.The reps and entertainers were by far the very best weve seen . From a party of 14 that went all of us would stay again and recomend this hotel to our friends THANKS FOR A GREAT TIME

Room Tip: try for a pool view its very nice to look at on a night
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  • Stayed January 2013, traveled with family
    • Value
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Helpful?
3 Thank ROY S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lancashire
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed January 25, 2013

When we arrived at the hotel the reception staff were very friendly, knowledgeable and very welcoming, it didnt take long for us to book in. Very good pools. Very good Dino Park. Cannot fault the cleanliness of the hotel. Staff very friendly. Apartments basic but clean and you dont spend much time in there anyway. The free bus into town and the beach was very helpful.
Downsides of the hotel was the food was ok but the size of the dining room too small for the hotel and each mealtime seemed to be a bit chaotic. Same at the bars and the entertainment room all too small for the hotel. And we found queueing up at the bar a bit annoying (hate to see what it is like in the busy season). We often went to the sister hotel down the road (Playa Blanca Club) for meals and entertainment, as there is plenty of room there and no queueing at the bars. Would not go in the summer, but excellent for winter. All in all a good holiday

Room Tip: Better to stay in a ground floor apartment
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  • Stayed January 2013, traveled with family
    • Value
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Helpful?
3 Thank LancashireGibbo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about HL Paradise Island

Property: HL Paradise Island
Address: Urbanizacion Montana Roja, P-28, 35570 Playa Blanca, Lanzarote, Spain
Location: Spain > Canary Islands > Lanzarote > Playa Blanca
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Swimming Pool
Hotel Style:
#9 Top resorts Hotel in Playa Blanca
Price Range (Based on Average Rates): $$
Hotel Class:3 star — HL Paradise Island 3*
Number of rooms: 290
Official Description (provided by the hotel):
The hotel is situated in a slightly elevated location at the edge of the village Playa Blanca, approx. 1500 mtrs from the beach and approx. 2000 mtrs from the village centre with it’s bars, restaurants and shops. A free bus shuttle service to the Playa Dorada beach is arranged several times a day. The hotel consists of 290 modern apartments (renovated 2015/16) which are allocated in two story apartments. The main building offers a lobby with reception, bar and TV corner. It also offers three restaurants - an international, an Asian and an Italian one. The facilities includes as well a mini market, a pool bar, a gym and a disco. In the well kept gardens you will find 4 swimming pools (one of them heated 01/11-30/04) and a sun terrace with sun beds and umbrellas (free of charge). Pool towels will be provided against a small deposit. The water park “Dino Park”, which is opened daily, is attached to the hotel. ... more   less 
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Also Known As:
Aparthotel Paradise Island Hotel Playa Blanca
Paradise Island Lanzarote
Aparthotel Paradise Island Playa Blanca
Paradise Island Playa Blanca
HL Paradise Island Lanzarote/Playa Blanca

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