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Sandos Papagayo Beach Resort
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Reviews (7,036)
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3,017 - 3,022 of 7,036 reviews
Reviewed July 9, 2014

Stayed with elderly parents for two weeks in June, some concerns ref size before stay. Yes it is a large complex but it is well laid out and easy to find your way around after a couple of days. Check in swift, few problems with room but that was sorted within couple of hours. Hit and miss with the service at reception depending on who you get. Food was great, something for everyone, English sausages for breakfast if that what takes your fancy. Animation team worked tirelessly and were a credit to the hotel. Resort was very clean, room cleaning was a bit hit and miss but nothing to worry about. One major moan was if you want a sun bed after 11am good luck,guest were putting towels on beds and disappearing for hour,sometimes not coming back at all. All nationalities were to blame, shame the hotel did not do anything to stop this happening. Pools were cold, but hey when are they not when you are hot. Need more water stations or ensure that they are replenished more often. All in all good hotel, clean, staff
friendly on the whole, liked hotel not sure about Lanzarote but that is a personal thing.

Stayed: June 2014, traveled as a couple
1  Thank boomshackalack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Subdireccion S, Director de Relaciones con Clientes at Sandos Papagayo Beach Resort, responded to this reviewResponded July 12, 2014

Dear boomshackalack,

Thank you for bringing us your feelings. We take good note of all your comments and remarks all written in a positive way.

We look forward to hearing from you.

Yours sincerely,
Natalia Bravo de Laguna
Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 9, 2014

Large hotel on the edge of Playa Blanca. Handy for the papagayo beaches but less so for the main resort and ferry to Fuerteventura. Plenty of room around the pool and a decent kids club. The rooms were fine and the Children's disco was great which our daughter loved. The hotel had nice sitting out areas near the main bar but was let down by the food - plenty of choice but generic and pretty tasteless on the whole.

Stayed: April 2014, traveled with family
Thank davehelen1709
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 9, 2014

We holidayed at this hotel from the 16th June thro to 27th June travelling as a party of 3. In my opinion this was the best all inclusive hotel that I have stayed in throughout Europe at a very reasonable price. The chice and quality of the food in the main restaurant was excellent to the point that we did not bother with the speciallity restaurants. Everyone we met who worked at the Hotel were very polite and efficient. The rooms we were allocated B427/8 were centrally located and had fantastic sea views, it took a few days to understand which of the lifts serviced our block and it was quite funny watching most new visitors trying to work out how to get to their rooms.The entertainments team were excellent and worked hard all day and into the evening to keep everyone amused without being over the top. From a bar perspective we used the Pool / Chillout bar and The Green Room Piano Bar and it was nice to have a selection of premium branded drinks available as part of the all inclusive package albeit only in the evenings. The Chillout bar is lovely and comfortable for afternoon and evening drinks looking out over the sea across to Fuertaventura, with musicians playing every 3 nights or so. The Green room had good pianists most evenings and some nights the pianist also played a good tune on the Violin. We also watched 4 shows in the main show arena and these were of excellent quality , particularly a tribute to the 3 Tenors which was fantastic. We met and made some good friends , a group of ladies from Dublin who made us laugh with their constant Craic as well as a lovely couple from Winsford who live not too far from us and who we hope to keep in touch with on our return.Overall the hotel was spotlessly clean with regular changes of bedding and towels. We hired a car for 2 days which cost 60 euros to include all insurances and then toured a lot of the island as this worked out cheaper than taking the organised tours promoted by the tour operators. I would definately return to this hotel and can recommend it highly as the best all inclusive holiday I have had outside of the Carribean. We travelled with Cosmos Holidays and the only downside was that the prearranged airport to Hotel transfers took 2 hours and not the 45 mins promised. As a consequence we booked a taxi return to the Airport for 43 euros and it took about 35 mins.When I return next year I will book a hire car for the duration in advance to pick up at the airport as Lanzarote is a beautiful Island and for about £150 will have a car to tour the island more as well as to cut down on the tour operator transfer nightmare. Overall I couldn't find anything to complain about.Well done Sandos, I will certainly be trying out some of your other hotels if this standard is maintained.

Room Tip: Sandos offer a premiunm upgrade on arrival which costs about £200 each and offers an exclusive bar , breakfast room as well as upgraded rooms. Personally I'm not sure that this is a good investmentas our rooms , bars and meals were first class.
  • Stayed: June 2014, traveled with friends
    • Location
    • Rooms
    • Service
4  Thank bellie51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 9, 2014

This was my second time to Lanzarote and it was better than my first! The staff were all so helpful and all you needed to do was ask and they would do what they could for you! The swimming pools make the hotel appear quite spread out which was good as it didn't have a cramped feel which was good! The view of the beach from the hotel is simply stunning, whether it is from the pool or the balcony- especially at sunset. Travelling in October half term meant we were fairly limited with regards to the possible destinations we were able to go to however, I am so glad that we chose the Sandos Papagayo beach resort as I really did have a lovely holiday!
For me, one thing in particular that stood out for me was the food, the main restaurant had plenty of variety each night which meant that the food on offer never became repetitive! The other restaurants are also a must to try in the hotel- I particularly enjoyed the Asian restaurant which I would definitely recommend.
During the holiday we also walked along the beach into the local town a few times which was lovely to do and the views along the way were definitely worth seeing, especially the harbour.
I love the canaries and this hotel didn't change that, if anything it just reminded me why the canaries are such a great place to go on holiday and as a result I would definitely recommend this to anyone thinking of going here!

  • Stayed: October 2013, traveled with family
    • Location
    • Sleep Quality
    • Service
4  Thank jetsetter0496
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Subdireccion S, Director de Relaciones con Clientes at Sandos Papagayo Beach Resort, responded to this reviewResponded July 13, 2014

Dear jetsetter0496,

We really appreciate your comments and are very happy to know that you enjoyed your holidays with Sandos.

We look forward to wellcoming you in the near future.

Yours faithfully,

Natalia Bravo de Laguna
Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 8, 2014

Recently stayed here for 1 week and had an enjoyable holiday. The hotel is vast and it can be confusing to find your bearings at first, but okay as you soon get used to where everything is. On arrival, we found the reception welcome to be lacking and was a huge disappointment as we felt they missed opportunities to properly explain the hotel. We considered upgrading to Royal Elite once we were there, but decided in the end the benefits weren't that great. The Animation team work hard to include everyone around the pools, especially Ricky, but were never intrusive or pushy to get you to join in. We felt the hotel lacks in evening entertainment suitable for adults - they had live entertainment in the chillout area 3 times a week and would have been better to have this more often as an alternative to the shows in theatre bar. Overall, an enjoyable holiday - food was good for all inclusive standards - wine was awful - cocktails pleasant but as others have stated too sugary as out of a bottle. Staff are friendly, but only a few stood out as giving great customer service and actually wanting to interact as opposed to just getting through their shifts. This hotel is located outside of Playa Blanca, but they run a shuttle bus throughout the day if you fancy a change. It is also a pleasant walk down through the marina to the main resort area. We would definately return to Lanzarote, but to a different hotel/area as this one just did not have the 'wow' factor to persuade us to return.

Room Tip: Request a seaview/high floor, but they are unlikely to provide without you paying extra
  • Stayed: June 2014, traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank shelmo22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Subdireccion S, Director de Relaciones con Clientes at Sandos Papagayo Beach Resort, responded to this reviewResponded July 13, 2014

Dear shelmo22,

Thank you for bringing us your feelings. We take good note of all your comments and we will transfer them to the different departments involved.

Yours sincerely,

Natalia Bravo de Lafuna
Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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