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“Cracking hotel”

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Sandos Papagayo Beach Resort
Ranked #7 of 38 Hotels in Playa Blanca
Certificate of Excellence
GreenLeadersSilver level
Darlington, United Kingdom
Level Contributor
73 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Cracking hotel”
Reviewed July 26, 2013

Just back from a week in the Sandos Papagayo Beach Resort in Playa Blanca. I sometimes wonder what some people expect from a holiday hotel and the money they pay ? But this is what we thought of our stay…..
Hotel was lovely really nice and spacious, the size of the rooms are more than adequate in Sandos Papagayo Beach Resort compared to the size of some hotel rooms we have stayed in, the beds are massive ! and after all, all you really do in there is shower change and sleep so who needs a massive room ?? Cleanliness of the hotel was good and our room was cleaned to a high standard when we arrived, which continued throughout our stay.
We upgraded to the "Royal Elite" which we found to be handy, apart from the bath robes, slippers etc you also get slightly longer for breakfast & all inclusive drinks. All inclusive drinks finish at 11 sharp each night and breakfast in the main restaurant ends at 10.30, if you’re royal elite you do get slightly longer for each. 1st hotel we have stayed in where cocktails are included in the all inclusive. We tried both the Mexican & Asian restaurant (Asian twice) and enjoyed them both & had no problem booking. The Italian is part of the "international" restaurant so you don't need to book for there. The food it's self is of a good standard & there was always plenty of options to choose from. The snack bar near one of the pools makes fresh pancakes each day at 4pm and they were lovely.
The hotel is a little far out and probably not suitable for the less able bodied person, it’s a good half hour walk into playa Blanca but it is along a lovely pedestrianised promenade, with spectacular views across to Furventura. We hired bikes through the hotel and used them. As with all hotels pool beds are a nightmare but I can honestly say we didn't have a problem here, there were always a couple of beds if we were prepared to look. The pools were not the warmest I have been in but as the week progressed they did start to warm up slightly. Due to the location of the hotel & the fact its Lanzarote you always get a breeze so I don’t think the pools would ever get as warm as they do in the Balearics or mainland Spain but they were all bearable :)
Evening entertainment was nothing flash although the magician they had on 1 night was quite good & well worth a look if you get the chance. All the staff in the hotel from the reception staff down to the cleaners were pleasant and polite,
Anyone wishing to do or thinking of doing the Segway tours that are available near to the hotel I would suggest you e-mail segway in advance as they were fully booked when we were there.
We went to Aqua lava “Water Park” it newly built and nice and clean but quite small so don’t go expecting anything too much. To was however adequate for our needs and we had a good day out, ......we cycled there & back.
My little boy and i used the spa facilities and they were nice and relaxing...children can use the spa when accompanied by an adult up to 3pm.

All in all would I recommend this hotel???? WITHOUT A DOUBT :) it’s clean, its spacious, the staff are pleasant, the food was good, couldn’t think of a bad thing to say really :)

Room Tip: we were in Block B and had a lovely sea view, Block's A & B would be my choice as they are a...
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  • Stayed July 2013, traveled with family
    • Value
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    • Service
Helpful?
3 Thank mrsmidge67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Subdireccion S, Director de Relaciones con Clientes at Sandos Papagayo Beach Resort, responded to this review, July 29, 2013
Dear mrsmidge67,

Thank you very much for bringing us your feelings. We appreciate your comments and remarks and the trust you have placed on us.
We look forward to welcome you again.

Yours faithfully,
Natalia Bravo de Laguna
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Glasgow, United Kingdom
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed July 26, 2013

We visited the hotel for two weeks at the end of June as a family of 4 for our second stay at the Sandos. We thoroughly enjoyed our stay and agree with previous reviews with regards to standard of food and drink being very good. Hotel was spotlessly clean and rooms cleaned to good standard everyday. We tried both the mexican and chinese and they were nice for a change from main restaurant. Our 2 kids enjoyed the evening entertainment and kids club and used this on most days with no issues. Thought that the animation team were really nice and very good with our children who were sad to leave them.

Possibly would be better for more staff to be on in the theatre bar as most nights there was only one person serving - or have self serve soft drinks and beer here? Reception staff - I found not very friendly or helpful although all other staff I found to very pleasant. There was an area fenced off at childrens pool as tiles were coming up but no work done on this for 2 weeks. Not keen in the photographers walking around taking pictures of children without asking permission and no explanation of what would happen to these pictures.

Anyway there are more positives than negatives and would certainly return for a 3rd visit in the future and would recommend to family and friends.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ScotGirl79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Subdireccion S, Director de Relaciones con Clientes at Sandos Papagayo Beach Resort, responded to this review, July 29, 2013
Dear ScotGirl79,

Thanks for bringing your feelings. If you want to spend your next holidays in our hotel, we will be delighted to attend you.

Yours sincerely,

Natalia Bravo de Laguna
Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 25, 2013 via mobile

Had a fantastic stay here from 28th June til 11th July '13 with my partner & two daughters aged 8 and 18months.

Although the hotel is huge and was full when we were there we definitely didn't feel it was crowded, although it was a bit difficult to get sunbeds by the pool towards the end of our stay. We had an amazing sea view from our room in block C which was lovely.

The food in the restaurants was excellent, we always managed to get something tasty. We particularly enjoyed the Mexican restaurant, and wish we'd booked it sooner.

The only slightly negative thing I could say about this hotel is regarding the evening entertainment. The nightly shows weren't of great quality and were aimed more at young children rather than adults or whole families. Our 8 year old loved them!

Finally, this is a real family friendly hotel and we hope to return in the near future.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Laura M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Subdireccion S, Director de Relaciones con Clientes at Sandos Papagayo Beach Resort, responded to this review, July 29, 2013
Dear Laura M,

Thank you very much for bringing us your feelings. We appreciate your comments and remarks and the trust you have placed on us.
We look forward to welcome you again.

Yours faithfully,
Natalia Bravo de Laguna
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed July 24, 2013

Just returned from the Sandos Papagayo Arena Hotel. We stayed between 20th June and 4th July 2013. This was our 6th time to this hotel and as you can guess we think it offers excellent quality all round. We are a couple in our late 40's but have been going since the hotel was built in 2003. The food is of a fantastic quality, the staff are polite and very friendly and there is never any problems getting sunbeds. Yes if you choose to lie in bed until mid morning you may struggle getting your favorite place by the pool, but otherwise this is not an issue. The entertainment is a mixed bag to be honest, some very good, others not so. There are several bars, none of which get too crowded, there is a orderly queuing system so everyone waits their turn and there is non of the barging or pushing to the front.
The hotel is very well placed for the papagayo beach and there is a really nice walk along the coastal path from the door of the hotel right to the town centre, this is quite a walk but well worth the effort. All in all we can not fault the hotel in the main areas such as food, clenliness, location or staff. Already booked to go back in November. Well done Sandos !

Room Tip: Roos in C and D block have great ocean views.
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  • Stayed June 2013, traveled as a couple
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Helpful?
5 Thank ManchesterLorna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Subdireccion S, Director de Relaciones con Clientes at Sandos Papagayo Beach Resort, responded to this review, July 28, 2013
Dear ManchesterLorna,

Thank you very much for your kind words. We will keep on working hard to improve in all aspects in order to make your stay unforgettable.
We hope to see you again in the near future.

Yours faithfully,
Natalia Bravo de Laguna
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sheffield, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 23, 2013

we booked a week in this hotel from 21 to 28 april this year, this was the second time we had stayed here in 15 month. the hotel staff are brilliant and nothing is too much trouble for them. unfortunately whilst we were there my husband was admitted to hospital in arricefe for 4 days following a mini stroke, this was when we realised that the tour operator was absolutely useless, we were not the only ones who needed medical attention and found the rep to be of no use whatsoever. our holiday had to be extended by 4 days and the tour operator did nothing to assist us - no advise on the best way to reach the hospital, no assistance with sorting the hotel room for an extra 4 nights, no support at all, when we complained we were told by the reps superior that the support that the operator offered was a daily telephone call to see how my husband was - I am glad I am mid 50's and not in my 70's as had we been so I dread to think how we would have coped with what was a very stressful time. the hotel staff couldn't do enough to assist and the people we met during our week prior to my husbands illness were an absolute brick to me. we lodged a complaint in resort before we left to which we have had no response, I lodged a further 3 page letter of complaint on our return and received a 3 paragraph response which basically a fob off, I sent a further letter 38 days ago to which I have received no response again therefore tonight I have contact abta for them to take up the case, all we want is full detailed response as to where the operator went wrong as the fob off letter stated that the writer of it was very concerned as to the help and support we received and they have sent feed back to them, this is not good enough I want a reassurance that the resort team have been reprimanded and that this will not happen again to anyone else. I kind of get the feeling that the assistance we received is the norm but the operator will not confirm this.
the general advice we can give is don't bother lodging a complaint in resort - we were told by the staff in the agency when we got home that most reps do not forward these complaints but if you do lodge one make sure you follow it up when you get home and keep a photo copy of everything, I have and it will all be forwarded to ABTA tomorrow
at present we are reviewing our future as to whether we will use this operator again, my current feelings are there are many more operators out there and they possibly need me more than I need them,
finally - well done sandos papagayo beach resort staff for being there when we needed you, what a shame we cant say the same for Thomas Cook!!!!!, I have waited until now to forward this review in the hope that they would have done something to redeem themselves sadly this is not the case therefore I am submitting this now

Room Tip: high floor, blocks a b and c we cannot rate on the room service and spa as we did not use them
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  • Stayed April 2013, traveled as a couple
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    • Cleanliness
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Helpful?
4 Thank Den757
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Subdireccion S, Director de Relaciones con Clientes at Sandos Papagayo Beach Resort, responded to this review, July 24, 2013
Dear Den757,

We appreciate very much all your comments and we are very sorry for what happened with your TTOO. We hope you to remeber just the good moments.

We look forward to welcome you again.

Yours faithfully,
Natalia Bravo de Laguna
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dunfermline, United Kingdom
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed July 23, 2013

Just back from a brilliant two week stay at Sandos Lanzarote, never been before but cannot wait to go back. A slice of paradise with no long haul flight. The hotel is huge so never felt like it was crowded, it was clean and well maintained. Some reviews have said that the reception staff were rude, cant say that we got that feeling mind you we never really had to ask for much the odd time we did they were helpful. We are family of four, the kids had a great time at the pools as well as the snack bar copious amounts of ice cream, juice etc and it was safe for them to go off on their own to help themselves. We did book with Royal Elite Service which I totally recommend it was well worth the money. The private breakfast room was just great the staff were friendly, helpful and great with kids. Elite lounge was good kids had a ball there making their own drinks and using the computers and it was a lovely place for a few drinks before dinner. We stayed in D block one of the suites facing the sea, the room was very very clean the maid always made as feel special giving the kids extra sweeties and we were asked everyday if we wanted extra water, coffee etc. The food was very good like all other All Inclusive holidays you always get the samey feeling however there was plenty to choose from. Some reviews have said food was not good!! Well I disagree there was lots of different options and the food was high quality and the kids could help themselves to little or much as they wanted. Food was just perfect. For people who take All Inclusive options it should be of no surprise that sometimes you get the same things, however we felt having visited All Inclusive hotels in other countries that Sandos did it well, there was always enough to eat and a great choice and the dining room was very clean. Only down side was that you did have to be up very early to get a sunbed beside the pool, only issue no matter where you go you will always have this issue!! Mind you this was only to get beds by one of the pools there was no shortage of sunbeds. So would I recommend this hotel to a family...absolutely would, will I go back, oh yes..and it was sad having to leave!! My tips would be book this hotel now for next year, book the Royal Elite Service with a private taxi transfer too and from airport, you will have a stress free relaxing holiday, and if you can.... take a walk to the Marina. Well done Sandos Papagayo Lanzo!! We will be back.

Room Tip: We were in block D facing the sea, was really well placed lovely clean fresh corridor and close to p...
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank MoffatTribe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Subdireccion S, Director de Relaciones con Clientes at Sandos Papagayo Beach Resort, responded to this review, July 24, 2013
Dear MoffatTribe,

Thank you very much for your kind words. We will keep on working hard to improve in all aspects in order to make your stay unforgettable.
We hope to see you again in the near future.

Yours faithfully,
Natalia Bravo de Laguna
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Basingstoke, United Kingdom
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed July 22, 2013

Just returned from staying a week at this hotel.. Overall the hotel is pretty average but don't think I will return.

Good things:
Nice outside space, 3 large pools
Rooms cleaned to a high standard
Lovely view from our room, we were in block D
Nice location, only a 20 min walk to the marina and not far from some lovely beaches

Bad points
Horrible smell and black mould along the corridor in block D
Food was ok but very repetitive, we got bored of the food and went out for dinner a couple of times, the Mexican restaurant was nice the first time we went so we booked again, second time we went, 3 days later the food was exactly the same, would have been nice to have had something slightly different
Reception staff not very helpful during check in, Diana on reception was quite rude, didn't explain where our room was (the hotel is like a maze) and we walked around for ages, she also didn't explain where to get towels from, location of restaurants etc.. A little more guidance would have been useful.

We had a good week..

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lotte24_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Subdireccion S, Director de Relaciones con Clientes at Sandos Papagayo Beach Resort, responded to this review, July 23, 2013
Dear Lotte24_13,

We appreciate very much all your comments and we are very sorry for not being able to satisfy your expectations. We will keep on working hard to improve our service.

Yours faithfully,
Natalia Bravo de Laguna
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sandos Papagayo Beach Resort

Property: Sandos Papagayo Beach Resort
Address: Calle Las Acacias, no 6 | Playa Las Coloradas, 35580 Playa Blanca, Lanzarote, Spain
Location: Spain > Canary Islands > Lanzarote > Playa Blanca
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Playa Blanca
#3 Top resorts Hotel in Playa Blanca
#3 Green Hotel in Playa Blanca
#5 On the Beach Hotel in Playa Blanca
#6 Family Hotel in Playa Blanca
#6 Luxury Hotel in Playa Blanca
#8 Romantic Hotel in Playa Blanca
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sandos Papagayo Beach Resort 4*
Number of rooms: 488
Official Description (provided by the hotel):
Sandos Papagayo Beach Resort All Inclusive is located on the seafront in Playa Blanca, Lanzarote. The hotel is close to beaches of the Papagayo Natural Park (600m). The Timanfaya National Park is 20 km away. The rooms are spacious and bright, with a balcony with views, bathroom with hairdryer, satellite TV with international channels. Each room provides a safety deposit box (supplement charge). The complex provides four outside pools, gym, minigolf and sports center, plus spa, sauna and steam bath. It also has eight bars, a disco and a snack bar, as well as a few restaurants: - International Restaurant - Italian Restaurant - Fusion Restaurant: Alternately Mexican/Oriental Nights The front desk is 24 hour manned and has a tourist information including car rental and tour services. The hotel provides free Wi-Fi in public areas. ... more   less 
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Also Known As:
Sandos Papagayo Arena Beach Hotel
Papagayo Arena Lanzarote
Papagayo Arena Resort
Hotel Papagayo Arena
Papagayo Arena Hotel Lanzarote
Sandos Papagayo Beach Resort Lanzarote/Playa Blanca

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