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Sandos Papagayo Beach Resort
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Reviews (7,088)
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3,548
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3,660 - 3,665 of 7,088 reviews
Reviewed July 19, 2013

stayed here 4 july with my husband, surprised to see so many children, but informed by other guests that Scottish school holidays are earlier. It spoilt the holiday - our mistake, can't blame the hotel. we had paid for the royal elite package so was had a lovely big room with a balcony with an ocean view which was needed to sunbathe as there is no chance of getting a sunbed before 4pm, they were all reserved by towels before 9am despite nobody on them most of the time - and even after 4pm we only managed to sit together on 3 occasions.
the hotel is very clean and the room service excellent.
We enjoyed the variety of food on offer but was glad we had Royal Elite bands so we could breakfast in the oriental restaurant where we were served well by the staff, much quieter than the main restaurant for breakfast.
We enjoyed the walk to the marina and playa blanca, about 30/40 minutes, at a leisurely pace.
Did not rate the entertainment but there are enough other places to have a drink.
we were glad we could use the Royal Elite lounge but disappointed in some of the other guests behaviour who gave their keys to other guests who then took lots of the drinks out to others - if they want to use it they should pay like we did, felt sorry for the waiters who tried to intervene who were then abused.
We may consider going back when we have researched when school holidays are, as the hotel can't be blamed for ' Brits on tour '..

Room Tip: Blocks A and B much quieter, and ocean view is lovely
  • Stayed: July 2013, traveled as a couple
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2  Thank JanetteI_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Subdireccion S, Director de Relaciones con Clientes at Sandos Papagayo Beach Resort, responded to this reviewResponded July 24, 2013

Dear Janette I,

Thank you very much for bringing us your feelings. We appreciate your comments and remarks and the trust you have placed on us.
We look forward to welcome you again.

Yours faithfully,
Natalia Bravo de Laguna
Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 18, 2013

My husband and I Stayed here the beginning of July for a week. Room was good with very large wrap around sea view balcony with table and chairs also two sun beds which we used often as it can be hard to get beds by the pool. Towels on beds before 7.30am even through signs up saying not to reserve beds management should be sorting this problem. The hotel is clean although some areas could do with a little update. Staff were friendly especially the two who worked in the green bar. The all inclusive drinks finish at 11pm unless you go to the snack bar but only beer and wine seamed to be available you can however pay for your drinks the the other bars. The chill out bar is lovely for a pre dinner drink but it can get chilly sitting here later in the evening. Food for an all inclusive hotel was very good lots of choice. I do wish parents would supervise their children when getting the food from the buffet. Lovely walk into playa blanca takes about 20minutes. Some nice bars if you fancy a change. We didn't up grade to the elite as couldn't see what was to gain apart from a small lounge and a different room for breakfast. Could do with better adult entertainment in the bars. Overall quite a good hotel .

  • Stayed: July 2013, traveled as a couple
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1  Thank Lynn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Subdireccion S, Director de Relaciones con Clientes at Sandos Papagayo Beach Resort, responded to this reviewResponded July 24, 2013

Dear Lynn M,

Thank you very much for bringing us your feelings. We appreciate your comments and remarks and the trust you have placed on us.
We look forward to welcome you again.

Yours faithfully,
Natalia Bravo de Laguna
Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 17, 2013

Firstly, I thought this was a very good 4* hotel, but I will explain why I wouldnt choose to stay again.

Stayed for a week with my sister 24th june - 1st july.

Arrived before noon, so our room wasnt ready, but this was to be expected, so no problem to us.

We had booked a Royal Elite room, so were given our gold bands, and were able to have a drink in the Royal Elite lounge before going for lunch.

After lunch we checked in properly and went to our room. Was disappointed to find this had a double bed, dispite booking a twin room, and also emailing hotel prior to our arrival requesting a twin bedded room. We decided to stay put as the bed was very large, and we liked the location of our room.

As many many people have already said, the food was really good, plenty of choice at every meal. Ate twice at the mexican and twice at the oriental - both excellent.

As a Royal Elite guest, really enjoyed breakfasting in the Oriental - much quiter.

Entertainment the usual to be expected.

Location of hotel - fine for the able bodied, but I guess could be a problem for people with walking difficulties, although if you have done your homework, you would know this before you booked.

Usual situation of towels on sunbeds and nobody on them. on one terrace alone counted 22 sunbeds - all with towels on and only 5 occupied, and no signs that anyone had been on the others.

Now for my reasons for not choosing to return to this hotel.
Cannot believe that other than the small area outside the snack bar, there is no other outside eating area. I know that for many people, this is a trivial point, but something i place high on my list of criteria when choosing a hotel. Only have myself to blame for not realising this before i booked, but as I had stayed at Sandos San Blas in Tenerife at easter, which has a huge outside dining terrace, i wrongly assumed that this would be the same at Papagayo.
As the hotel was so busy, the restaurant felt a little canteen like at times and got very hot, so we found we didnt want to linger over our meals the same as we would when sat outside.
Maybe because the hotel is so big they dont want you to linger, as it got very hectic in the evenings, so i think they probably want you in and out.
As i mentioned previously, this may seem a trivial factor for not wishing to return, but it spoilt our overall dining experience, but that said, we do think the hotel is a very good hotel, just not for us.

  • Stayed: June 2013, traveled with family
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1  Thank risingsun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Subdireccion S, Director de Relaciones con Clientes at Sandos Papagayo Beach Resort, responded to this reviewResponded July 24, 2013

Dear risingsun,

We appreciate very much all your comments and we are very sorry for not being able to satisfy your expectations. We will keep on working hard to improve our service.

Yours faithfully,

Natalia Bravo de Laguna
Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 17, 2013

Just returned from our 3rd visit to this brilliant hotel (27/6 to 11/7). Everything was as good as, if not better, than our previous visits.

The staff are all friendly and helpful and always had a smile on their face. Our attempts at Spanish were always well received!

The room we had was lovely and clean, with a good view of the pool and sea. The Cava in our room on arrival was much appreciated.

The reception staff were always willing to help with any questions we had and assisted with a problem I had with my Sandos4U membership. Thank you all so much!

The entertainment team, headed by the fab Finchy work incredibly hard day and night to keep everyone happy. I have to say a special thank you to the whole team for giving my daughter a taster of what the job is really like! They certainly made our holiday. The honey rum made it back safely!!!

The food was again of a very good standard, with plenty of choice at all meals. We also thoroughly enjoyed our meal a the Mexican restaurant. The afternoon pancakes are always welcome.

It was lovely to meet Carlos and would like to thank him for all the assistance he gave us. You are welcome to use any of the pictures.

Hopefully we will return again next year.

Thank you for a wonderful holiday!

  • Stayed: July 2013, traveled with family
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Thank Susan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Subdireccion S, Director de Relaciones con Clientes at Sandos Papagayo Beach Resort, responded to this reviewResponded July 24, 2013

Dear Susan G,

Thank you very much for your kind words. We will keep on working hard to improve in all aspects in order to make your stay unforgettable.
We hope to see you again in the near future.

Yours faithfully,
Natalia Bravo de Laguna
Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 17, 2013

We went to the hotel beginning of July for the first time. Will definitely go back. Upgraded to elite it was worth it for a little luxury. Hotel clean staff friendly, the food hall had a brilliant selection. Did the Chinese ....nothing special. The elite was a sea view room extras in room including water everyday. With tea and coffee replenished. The private bar was a boon.. No queuing .. And available until 11.30 pm so did not have to go to pool bar if wanted a last drink after 11pm. Also had safe in room so did not have to pay for one. got deposit back. was told cost was e40 to none elite. Big hotel so got lost a few times. Funny watching people with maps just like we were 1st few days. Usual problem with sun beds. But the SOS men went to look for you if you asked them...would recommend hotel to all...bar by pool very good to , with food if you did not want to go back to restaurant. Which was also very good. Free bus into town, worth a visit. Our room was in a block excellent sea view and quiet.

Room Tip: Block a was excellent. Ask for high up if you like the pool. Low down good access for beach.. Such as it is.
  • Stayed: July 2013, traveled as a couple
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Thank Tipp0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Subdireccion S, Director de Relaciones con Clientes at Sandos Papagayo Beach Resort, responded to this reviewResponded July 24, 2013

Dear Tipp0,

Thank you very much for your kind words. We will keep on working hard to improve in all aspects in order to make your stay unforgettable.
We hope to see you again in the near future.

Yours faithfully,
Natalia Bravo de Laguna
Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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