We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“A bit concerned on arrival but got better”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Sandos Papagayo Beach Resort
Ranked #7 of 38 Hotels in Playa Blanca
Certificate of Excellence
GreenLeadersSilver level
Cardiff
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“A bit concerned on arrival but got better”
4 of 5 bubbles Reviewed July 11, 2013

We went for some out of season sun in April and organised our own transfers - taxi - took us to the wrong hotel to start with as there are a few with the same name in Playa Blanca - never a good start with two children. Check in at hotel is poor - staff are slow and the one we experienced at check in was not the best. I noted from a previous review about the orange juice and bubbly in the reception so helped ourselves which was nice - the staff at reception do not tell you to do this but after a drink it all felt much better.
We upgraded to the elite package for a suite with extra room for the kids - well worth it for that plus the fact you get to use the elite bar with premium drinks and chill out area with Wi-Fi etc - nice. The view from the hotel is over the beach although it is a rocky beach and the metal hotel fencing does look a bit rough. The hotel itself is big and can feel a bit dated in the communal areas however after your first day you do not notice this. Pool areas are good, loads of sunbeds. Kids pool is great as it is only about 0.3 metres deep so the kids can play in it without you having to hover around them continuously. Food is buffet style (elite breakfast is served to you which is good) and is generally good. There are some "speciality restaurants" Mexican and Chinese which you have to book and having been to them once, that was enough for us - it felt exactly the same as the buffet only on a smaller scale. These are not restaurants to go out for anything special - more just to eat. We walked into Playa Blanca a few times and got a cab a couple of times - great walk and plenty of bars restaurants. Boat ride to Fuerteventura is a must for the day. Kids club entertainers we must say were very good and engaging with the kids. Bingo at the balcony by the bar in the afternoon with a cocktail a must! All in all, a good holiday for the price - did what it said on the tin.

Room Tip: We were at the highest level - not sure what floor but right beneath where the pool is. Very quiet r...
See more room tips
  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank teeee444
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Subdireccion S, Director de Relaciones con Clientes at Sandos Papagayo Beach Resort, responded to this review, July 12, 2013
Dear Tristan H,

We appreciate your comments and remarks and thank you for the trust you have placed on us.
We look forward to welcome you again.

YOurs faithfully,
Natalia Bravo de Laguna
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

6,123 reviews from our community

Traveler rating
    3,064
    2,181
    651
    156
    71
See reviews for
2,262
2,855
67
15
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,779)
Date | Rating
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Scotland
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed July 11, 2013

Have just returned from one week at Playa Blanca's Sandos Papagayo hotel and have to say this is one stunning hotel. We only wish we stayed longer. My daughter and I had a first class experience from start to finish, all staff friendly, helpful, not pushy, bend over backwards to look after you. I have to say the Cava on tap was a bonus from arrival to departure. Pools are lovely, we preferred the middle pool where activities took place, enjoyed the aqua aerobics and water polo lots. Food was spot on, fresh, a huge range of choices, never had the same meal twice. Liked the Oriental (especially the sushi) but the Mexican was phenominal. My daughter particularly enjoyed the fresh Italian cooked to your own recipe in minutes. Spotlessly clean, rooms cleaned daily, and staff always seem to be working hard to maintain high standards. The entertainment shows were okay, Glee was excellent, but the entertainment is what you make it. We enjoyed a pre dinner aperitif every night served by the smiling Daisy. Canary bar lovely for pre-dinner get togethers, chill out bar very Ibiza. Children loved the sports bar. We will definitely be going back and wouldn't dare to hesitate to highly recommend this place. Breeze in lanzarote is refreshing, no beasties at all. Hotel is perfect, thank you to all who helped make our holiday so amazing.

Room Tip: stayed in block B and had a stunning view of both the sea and the pool. Huge balconies giving a wond...
See more room tips
  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank S W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Subdireccion S, Director de Relaciones con Clientes at Sandos Papagayo Beach Resort, responded to this review, July 12, 2013
Dear Sharon-kay W,

Thanks for bringing your feelings and if you want to spend again your next holidays in our hotel, we will be delighted to attend you.

Yours sincerely,
Natalia Bravo de Laguna
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kenilworth, United Kingdom
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed July 7, 2013

we stayed at the sandos from the 6th to the 16th of june and travelled as 3 couples (the other 2 couples stayed for just a week). we e-mailed the hotel before our arrival to request rooms together with a seaview and were not disappointed. we had rooms next to each other on the 4th floor in block A and were very pleased!

location
we found the hotel to be in a good location, not far from the marina and playa blanca. we got a taxi to playa blanca a couple of times which came to about 4 euros. there is a free bus from the hotel but as there were 6 of us we thought 4 euros between us wouldn't break the bank! we also had a wander down to the papagayo beaches which are a short walk from the hotel (come out of the entrance and turn right). we were the last to be dropped off on our transfer and after a delay at the airport getting on the coach we were a bit fed up! it was worth it when we arrived at the sandos and saw where we were staying though!

food and drink
we found mealtimes to have a good variety of food and always found something that we wanted to eat! i think you'd have to be mad to complain about the food as the sheer amount would make it difficult for anyone to struggle to find something! we enjoyed the chinese and mexican very much - they were a nice change and think having this option makes the hotel quite appealing! we enjoyed the italian section of the restaurant where pasta was made to order and chose to sit in this section most of the time as it was a bit quieter! the choice of drinks was extensive and included cocktails, slushes and chocolate milk with cream! much better than other all inclusive hotels i've stayed at!

staff
we found the staff to be friendly and helpful - especially carlos in the chill out bar! he was always very friendly and knew what we wanted to drink each night before we had to say! the restaurant staff were very quick at clearing tables and everyone seemed to be working hard throughout the hotel.

entertainment
there are shows on in the theatre and we enjoyed watching the lion king and a band that played one evening (can't remember the name!). the entertainment seems more aimed at children but we enjoyed it anyway and then went on to the discotheque until 1am. the only negative thing was not being able to get all inclusive drinks in the disco - it opened from 11pm-1am and although the snackbar serves drinks all night, signs at the disco said you were unable to bring drinks in. we thought this was a bit unfair as it left you with no choice but to buy drinks or drink nothing. even if you weren't able to get spirits - it would be nice to even be able to get beer, wine and soft drinks like you can at the snackbar. the disco was quiet most nights but i'm not surprised - dancing the night away is thirsty work!

all in all we had a great time and would recommend the hotel and return. we tweeted a few things to the hotel during our stay and they always replied and asked how we were finding our stay - we thought this was a nice touch! the hotel isn't perfect but it doesn't claim to be - it's a nice hotel with good facilities, great all inclusive food/drink and friendly staff. we never struggled to get sun loungers exactly where we wanted them (and there were 6 of us!) and i think some people will just find negatives no matter where they go! thank you for a great holiday, we hope to be back soon!

Room Tip: e-mail in advance to request a sea view room and they will try to accommodate your requests! :)
See more room tips
  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank andthediamonds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Subdireccion S, Director de Relaciones con Clientes at Sandos Papagayo Beach Resort, responded to this review, July 12, 2013
Dear andthediamonds,

Thank you very much for bringing us your feelings. We appreciate your comments and remarks and the trust you have placed on us.
We look forward to welcome you again.

Yours faithfully,
Natalia Bravo de Laguna
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed July 7, 2013

Having previously stayed at the Sandos San Blas in Tenerife (which was fantastic) we decided to try out another hotel from this group. The hotel has a lot to offer with many bars and pools. The main restaurant has plenty of choice always offering fresh fruit, fresh fish, meat and salads. The Italian restaurant has pizzas freshly made and a pasta section where you can choose the sauce you want and they will cook it in front of you. The Chinese restaurant was nice but wasn't anything special and we never tried the Mexican.

The room was lovely and clean, we were in C block and had an amazing sea view (we requested this before and they delivered).

All public areas were clean and all staff were extremely friendly and helpful.

Sunbeds do get reserved very early in the day so you have to also go and reserve your sunbeds (as selfish as it may sound it is the only way!!!)

We found that the wifi connection was very poor at busy times and is only available in certain areas.

Overall, we had a lovely, relaxing stay and would definitely return.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Sophie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Subdireccion S, Director de Relaciones con Clientes at Sandos Papagayo Beach Resort, responded to this review, July 8, 2013
Dear Sophie G,

We are happy to know that you spent a pleasant holiday. We thank you for choosing this hotel and send you our best regards.

Natalia Bravo de Laguna
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed July 7, 2013 via mobile

Had a great 2nd. Stay roomc232 great view staff very good hotel very clean more different foods this time . The marina and bars are lovely the steak house steaks are wonderful I had the t/ bone ,no problems getting drinks in the hotel no problem with getting sun beds free towels from the spa

Stayed June 2013, traveled as a couple
Helpful?
1 Thank Walty35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Subdireccion S, Director de Relaciones con Clientes at Sandos Papagayo Beach Resort, responded to this review, July 12, 2013
Dear Walty35,

Thank you very much for your kind words. We will keep on working hard to improve in all aspects in order to make your stay unforgettable.
We hope to see you again in the near future.

Yours faithfully,
Natalia Bravo de Laguna
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northampton, United Kingdom
Level Contributor
138 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
3 of 5 bubbles Reviewed July 7, 2013 via mobile

Liked this hotel because the food is fairly good and we like the location as it gives us a pleasant walk to the Marina (20-25 mins walk) and into Playa Blanca (another 20 mins). However this year we have really noticed a decline around the pool area. The sun beds are grimy and sagging, there were 'black' patches in the pools where tiles had come away. There were some broken and cracked tiles around the paved areas around the pools, which I believe could cause injury to little feet!
Also the staff could be much friendlier!
We had a week at 'Club Hotel Riu Paraiso' in Puerto Del Carmen last week which we much preferred. (See my review).

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Karen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Subdireccion S, Director de Relaciones con Clientes at Sandos Papagayo Beach Resort, responded to this review, July 8, 2013
Dear KarenGardner,

We appreciate your comments and remarks and thank you for the trust you have placed on us.
For us is fantastic to know the good and the not so good of your stay. Please don´t doubt that we will transfer the comments to the respective departments to improve our service on these points.

Yours faithfully,
Natalia Bravo de Laguna
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stirling, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed July 6, 2013 via mobile

Recently returned from a weeks stay at the sandos papagayo. We upgraded to the elite service and this gave us access to the elite lounge which meant no queuing for drinks and that was a huge bonus. Our room was in block G and the room was very dated. Bed was extremely uncomfy, you could hear springs popping!! There was no extractor fan in the bathroom and there was a constant smell of urine. Hotel probably suits families with young children. Not much for our teenage son to do. The spa was basic and I would definitely not recommend treatments - I had a manicure and pedicure at the same time whilst sitting up on a bed. Feet stuck in basin and hands in tub of water. Trying to balance on a bed was a nightmare!

Food was ok, best meal was breakfast as with elite upgrade it is in separate room away from crowds. Waiting staff in breakfast room are fantastic and so helpful.

Pools were crowded and I would advise getting up early to get a sun bed. Will not be returning.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Anoirtac68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Subdireccion S, Director de Relaciones con Clientes at Sandos Papagayo Beach Resort, responded to this review, July 8, 2013
Dear Anoirtac68,

Thank you very much for bringing us your feelings. We regret not being able to satisfy your expectations. We apologize for all the inconveniences you find and do appreciate all your comments.

We are at your dispposal. Yours faithfully,

Natalia Bravo de Laguna
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Playa Blanca hotels
1.5 mi away
Princesa Yaiza Suite Hotel Resort
0.2 mi away
Gran Castillo Tagoro Family & Fun Playa Blanca
0.8 mi away
Hotel THe Volcan Lanzarote
Hotel THe Volcan Lanzarote
#6 of 38 in Playa Blanca
4.5 of 5 bubbles 3,607 reviews
Show Prices
Show Prices
Show Prices
1.7 mi away
H10 Lanzarote Princess
H10 Lanzarote Princess
#12 of 38 in Playa Blanca
4.0 of 5 bubbles 4,878 reviews
1.5 mi away
SENTIDO H10 White Suites
SENTIDO H10 White Suites
#9 of 38 in Playa Blanca
4.5 of 5 bubbles 2,484 reviews
1.4 mi away
Hesperia Playa Dorada
Hesperia Playa Dorada
#17 of 38 in Playa Blanca
4.0 of 5 bubbles 2,979 reviews
Show Prices
Show Prices
Show Prices

Been to Sandos Papagayo Beach Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sandos Papagayo Beach Resort

Property: Sandos Papagayo Beach Resort
Address: Calle Las Acacias, no 6 | Playa Las Coloradas, 35580 Playa Blanca, Lanzarote, Spain
Location: Spain > Canary Islands > Lanzarote > Playa Blanca
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Playa Blanca
#3 Top resorts Hotel in Playa Blanca
#3 Green Hotel in Playa Blanca
#5 On the Beach Hotel in Playa Blanca
#6 Family Hotel in Playa Blanca
#6 Luxury Hotel in Playa Blanca
#8 Romantic Hotel in Playa Blanca
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sandos Papagayo Beach Resort 4*
Number of rooms: 488
Official Description (provided by the hotel):
Sandos Papagayo Beach Resort All Inclusive is located on the seafront in Playa Blanca, Lanzarote. The hotel is close to beaches of the Papagayo Natural Park (600m). The Timanfaya National Park is 20 km away. The rooms are spacious and bright, with a balcony with views, bathroom with hairdryer, satellite TV with international channels. Each room provides a safety deposit box (supplement charge). The complex provides four outside pools, gym, minigolf and sports center, plus spa, sauna and steam bath. It also has eight bars, a disco and a snack bar, as well as a few restaurants: - International Restaurant - Italian Restaurant - Fusion Restaurant: Alternately Mexican/Oriental Nights The front desk is 24 hour manned and has a tourist information including car rental and tour services. The hotel provides free Wi-Fi in public areas. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Priceline, Travelocity, Hotwire, Expedia, TravelUp, TripOnline SA, Cheap Tickets, Evoline ltd and HotelQuickly so you can book your Sandos Papagayo Beach Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sandos Papagayo Arena Beach Hotel
Papagayo Arena Lanzarote
Papagayo Arena Resort
Hotel Papagayo Arena
Papagayo Arena Hotel Lanzarote
Sandos Papagayo Beach Resort Lanzarote/Playa Blanca

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing