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“Wonderful Holiday”

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Sandos Papagayo Beach Resort
Ranked #7 of 38 Hotels in Playa Blanca
Certificate of Excellence
GreenLeadersSilver level
London, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Wonderful Holiday”
5 of 5 bubbles Reviewed June 7, 2013

I came back last night from a 2 week family holiday with husband and 2 kids aged 4 and 6 years old . What can I say I found the hotel was fantastic . When I read reviews most were good so wasnt too worried but have to say some of the complaints are really made by fussy people . The Pools were great ( no heated one like we thought though but guess they turn it off in May ) The food was fab Chinese was much better than exspected after bad reviews and Mexican was really good Buffet always plenty on offer . The rooms are a nice big size and bed was massive and v comfortable. The entertainment team were brilliant and we enjoyed the entertainment just what we exspected . Kids loved the kids disco and kids club also . All in all its one of the best holiday we as a family have had . I would definately go back .Playa Blanca is beautiful and a lovely area also .

Room Tip: We had a sea view which was lovely request in advance you seem to get what you ask for
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  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ClaireCorrigan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Subdireccion S, Director de Relaciones con Clientes at Sandos Papagayo Beach Resort, responded to this review, June 10, 2013
Dear ClaireCorrigan,

Thank you very much for bringing us your feelings. We appreciate your comments and remarks and the trust you have placed on us.
Looking forward to welcome you again.

Yours faithfully,
Natalia Bravo de Laguna
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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6,123 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,779)
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Liverpool
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed June 6, 2013

My wife and I stayed in the Hotel from 13 May to 23 May to celebrate our 44th wedding anniversary. We have stayed in numerous 4 and 5 star accommodation in Lanzarote but this is without question the best.

The staff are highly efficient and very friendly. We were amazed at the service the staff gave to a couple who were both 90 years old. The husband was blind and his wife partially sighted. The staff gave them the highest customer care we have ever seen.

The accommodation is good with all the rooms being sea facing. The food choices were excellent in the main restaurant and Italian, Mexican and Chinese. Good food was available for 24 hours a day as one of the bars was open overnight. I was concerned that this may have caused problems of noise etc but my concerns were unfounded.

The pools are very good having many sunbeds available all day. There were only a very small number of sunbeds with pool towels on first thing of a morning. This is a common problem but not in this Hotel.

The entertainment team were very good providing excellent entertainment each evening and during the day .

My biggest surprise in this Hotel was the amount of original wooden furniture which I can only say was exceptional in quality. I am assuming this was locally produced furniture but they were classic items.

The bar staff were excellent, always helpful and polite and there was an abundance of places to sit across the whole of the Hotel.

The people attending the Hotel were very much mixed age groups from the elderly to the young but everybody mixed very well.

I can usually find something to criticise in my Trip Advisor reports but not on this occasion. We were both highly impressed with everything about the Hotel and we will have no hesitation in making a return trip. I have mobility problems but there were a great many other individuals at the Hotel with disability problems. The staff could not be more helpful and there were no problems accessing any areas across the Hotel.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank oconnWirral
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Subdireccion S, Director de Relaciones con Clientes at Sandos Papagayo Beach Resort, responded to this review, June 10, 2013
Dear oconnWirral,

Thank you very much for your kind words. We will keep on working hard in order to make your next stay unforgettable as well.
We hope to see you again in the near future.

Yours faithfully,
Natalia Bravo de Laguna
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Essex, UK
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed June 5, 2013

Yes this is a large hotel, but well designed so that it did not seem overcrowded . Food was better than our previous "all inclusive" holiday with a good selection including Italian, which was part of the main buffet dining area. I would agree that the Mexican was very good, the only let down was with the Chinese which was poor.
It was nice to see food being cooked and served fresh (Meats and fish in main buffet and assorted pasta dishes in Italian)
We opted for the Elite service which we thought was well worth the extra, particularly being able to eat breakfast in a more relaxed environment, rather than the manic standard breakfast buffet. Elite lounge was great, but I would imagine it would get packed during high season.
We were in A block on a high floor level, with fantastic views from the balcony. Most rooms have a really good outlook, but not sure I would have liked one of the ones at the back of the hotel overlooking the very barren landscape.
Hotel facilities were very good, although under 18's are classed as children and are not allowed in the Spa area after 3pm, which was frustrating for our 16 year old son. Gym is quite good and fairly well equipped.
All the staff we encountered were extremely friendly and helpful, even those in the Buffet restaurant who seemed to be continually clearing tables and tidying up behind guests.
Sports activities were ok, but don't go expecting out of this world sporting facilities. Tennis court was quite worn and surface was very poor. Volleyball equipment not really fit for purpose.
Despite the average to poor equipment/facilities, the animation staff tried to make the activities as enjoyable as they could.
All in all a very good holiday and we would definitely like to return.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Chris G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Subdireccion S, Director de Relaciones con Clientes at Sandos Papagayo Beach Resort, responded to this review, July 5, 2013
Dear Chris G,

Thank you very much for your kind words. We will keep on working hard to improve in all aspects in order to make your stay unforgettable.
We hope to see you again in the near future.

Yours faithfully,
Natalia Bravo de Laguna
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paisley, Scotland, United Kingdom
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed June 5, 2013 via mobile

What a great stay we had a this hotel. Staff are great, food is excellent, rooms are large and well looked after by the maids.

Everyone is very friendly nothing is too much bother.

Only small downsides are the music around the pool could be played more and the wifi isn't very good in fact I could pick up nearby hotels more than this hotel.

All in all I would highly recommend this hotel to everyone.

Stayed May 2013, traveled with family
Helpful?
Thank John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Subdireccion S, Director de Relaciones con Clientes at Sandos Papagayo Beach Resort, responded to this review, July 5, 2013
Dear John_Brines,

Thank you very much for your kind words. We will keep on working hard to improve in all aspects in order to make your stay unforgettable.
We hope to see you again in the near future.

Yours faithfully,
Natalia Bravo de Laguna
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed June 4, 2013 via mobile

Typing this review from the lovely terrace bar at the papagayo using their great wifi. This is our second trip to the sandos papagayo hotel, we have been to several places after our first stay but nothing matches the quality of this hotel, everywhere we go is judged against this hotel. All the staff seen friendly enough apart from one of the chefs on the live cooking, mardy git. Food through out the hotel is great, always plenty of it and always of a good quality.

We were lucky enough to use the elite service which was a nice change which gives you access to the lounge with branded drinks, papers etc but didn't want to stay in there long as there is a lovely terrace and chill out area. With the elite service you also get a non alcoholic mini bar, not really sure why there's no inclusive beers or something in there but it doesn't matter I suppose. You also get access to the elite breakfast bar which doubles as the Chinese restaurant at night, this is great, coffee and juices are brought to your table leaving you to choose your food.

People have complained about the wifi coverage but its actually pretty good if you bear in mind that its not setup properly as each access point have a different name and isn't unified so you will have to connect each time you go to a different area, it's wont connect automatically. The girlfriend has told me I went on to much about the wifi but I work in IT.

The place is always clean and tidy, rooms are always cleaned spotlessly.

If you want a no hassle break then come here.

Stayed June 2013, traveled as a couple
Helpful?
2 Thank Rick C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Subdireccion S, Director de Relaciones con Clientes at Sandos Papagayo Beach Resort, responded to this review, July 1, 2013
Dear Rick C,

Thank you very much for your kind words.
We´ll be delighted to see you in the near future, and once again, thank you very much for choosing us.

Best Regards,
Natalia Bravo de Laguna
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Billingham, United Kingdom
Level Contributor
107 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 bubbles Reviewed June 3, 2013

Was a little worried when we saw the scale of this hotel, it's big. Got to the room which was big as well with very large beds for three of us. The view of Fuerteventura from our balcony was nothing short off spectacular. Plenty of sunbeds and apart from the odd Brit no one reserved them. Only stayed a week but would have stayed on and unlike some AI hotels not "fed up" of buffet as very varied. Great place,clean with friendly staff loads of space Quality hotel worth a visit. On balance the pools were quite cold and the parasols need replacing but on the plus si.de there were plenty of sunbeds and space around pools

Room Tip: Rooms in c block have great view C231 was ours high floors recomended by some but our second floor w...
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  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank WoodySnr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Subdireccion S, Director de Relaciones con Clientes at Sandos Papagayo Beach Resort, responded to this review, June 4, 2013
Dear WoodySnr,

Thank you very much for bringing us your feelings. We appreciate your comments and remarks and the trust you have placed on us.
Looking forward to welcome you again.

Yours faithfully,
Natalia Bravo de Laguna
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stirling
1 review
4 of 5 bubbles Reviewed June 3, 2013

This was our second visit to this Hotel and we had requested a sea view room on a high floor. On arrival our request had been noted and we had a lovely comfortable room on the first floor overlooking the sea. It was my birthday (Isabelle) and I was surprised to receive a gift of spa products produced in Lanzarote and a nice bottle of champagne. All staff were very friendly and helpful. The food was varied with several choices of meat and fish and everything tasted fresh and was well cooked. In the evening we especially enjoyed the Green room where Teresa worked very hard to serve the numerous customers, always with a smile. The musicians were very professional and this added to the relaxed atmosphere. The reservation of sunbeds is not allowed, so there was no need to rush to put towels down early in the morning and we were always able to find a bed. The hotel is spacious not only outside but also inside and on every floor there are seating areas. The outside terrace overlooking the sea is a pleasant place to relax and enjoy a drink. The wine was of a good standard and there were plenty of soft drinks and beer on tap on this all inclusive break. We have recommend the hotel to relatives who are going out on the 13th June and we would certainly return again.

Room Tip: We spoke to a couple who had a corner suite and they were absoluted delighted with the large wrap ro...
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Isabelle M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Subdireccion S, Director de Relaciones con Clientes at Sandos Papagayo Beach Resort, responded to this review, June 4, 2013
Dear Isabelle M,

Thank you very much for your kind words. We will keep on working hard to improve in all aspects in order to make your stay unforgettable.
We hope to see you again in the near future.

Yours faithfully,
Natalia Bravo de Laguna
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sandos Papagayo Beach Resort

Property: Sandos Papagayo Beach Resort
Address: Calle Las Acacias, no 6 | Playa Las Coloradas, 35580 Playa Blanca, Lanzarote, Spain
Location: Spain > Canary Islands > Lanzarote > Playa Blanca
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Playa Blanca
#3 Green Hotel in Playa Blanca
#3 Top resorts Hotel in Playa Blanca
#5 On the Beach Hotel in Playa Blanca
#6 Luxury Hotel in Playa Blanca
#6 Family Hotel in Playa Blanca
#8 Romantic Hotel in Playa Blanca
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sandos Papagayo Beach Resort 4*
Number of rooms: 488
Official Description (provided by the hotel):
Sandos Papagayo Beach Resort All Inclusive is located on the seafront in Playa Blanca, Lanzarote. The hotel is close to beaches of the Papagayo Natural Park (600m). The Timanfaya National Park is 20 km away. The rooms are spacious and bright, with a balcony with views, bathroom with hairdryer, satellite TV with international channels. Each room provides a safety deposit box (supplement charge). The complex provides four outside pools, gym, minigolf and sports center, plus spa, sauna and steam bath. It also has eight bars, a disco and a snack bar, as well as a few restaurants: - International Restaurant - Italian Restaurant - Fusion Restaurant: Alternately Mexican/Oriental Nights The front desk is 24 hour manned and has a tourist information including car rental and tour services. The hotel provides free Wi-Fi in public areas. ... more   less 
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Also Known As:
Sandos Papagayo Arena Beach Hotel
Papagayo Arena Lanzarote
Papagayo Arena Resort
Hotel Papagayo Arena
Papagayo Arena Hotel Lanzarote
Sandos Papagayo Beach Resort Lanzarote/Playa Blanca

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