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“Fantastic hotel, relaxing stay”

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Hotel THe Volcan Lanzarote
Ranked #7 of 37 Hotels in Playa Blanca
Certificate of Excellence
Reviewed July 15, 2013

We love Playa Blanca and have had many holidays there, this is another hotel that we would return to without hesitation. We normally stay in 4*+ and were a bit worried it would be 'too stuffy' but it wasn't. The staff were efficient but so friendly throughout the hotel. We arrived late and were pleased that the restaurant didn't close until 10.30pm, although we did smile when our 'Ryanair size' luggage was put on the porters trolley (we did only stay 4 nights). We stayed HB but had a fantastic deal through Cosmos that upgraded us from BB to HB free of charge. Breakfast was great, good choice but I struggled a bit for the evening meal as I tend to eat chicken which wasn't always available. Cannot fault the quality of the food on offer or the service. The whole atmosphere at the hotel was relaxing, it was even nice to hear a few children playing in the pool. One point mentioned previously they don't have courtesy rooms so we were a bit put out to have to shower in the spa area, which was lovely, but not if your clothes are all in one case, we had to do it in relays, not the best end to our holiday. We would return without hesitation, keeping our room if need be and possibly only BB, but that's just because I'm so fussy.

Room Tip: pool view or sea view best
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  • Stayed: July 2013, traveled as a couple
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1  Thank Macs007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelVolcanLanzarote, Director de Relaciones Públicas at Hotel THe Volcan Lanzarote, responded to this reviewResponded July 16, 2013

Dear traveller,

Thank you for choosing THE Hotel Volcan Lanzarote for your recent visit to Lanzarote and for taking the time to provide a review of your stay at our hotel.

Guest satisfaction is our main objective and we sincerely appreciate your opinions and all the nice words about the room, our staff and the hotel.

We want to thank you for your suggestion regarding our evening meals offer.

We would like to explain you that when the hotel occupancy allows us, we offer courtesy rooms for our guest with late departure.

We do hope you will come back soon and we remain at your full disposal to organize a future reservation.

Best regards from all THE Hotel Volcan Lanzarote Team!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,211 - 2,217 of 4,027 reviews

Reviewed July 15, 2013

Just had a week at the Hotel Volcan with our 11 and 6 year old. Dont expect 5 star rooms like claridges, haymarket , gleneagles but they are ok and probably 4 star.Its a pretty nicely laid out hotel with plenty of pools for all ages and easy to navigate with an impressive reception area , decent enough rooms and the food was pretty good without being great (we were half board) , i think 2 weeks would have been too much for us though.We had 2 connecting rooms with little balconies on the ground floor which was fine and enabled us to have a bit of our own space although our double bed was 2 beds pushed together , the children loved the jacuzzi bath and it was near the marina which had some restaurants, bars plus a little supermarket (perfect for water supplies and nibbles as these were costly at hotel) the marina was quiet and also had a small amusement centre including a bowling alley and mini golf which our children also quite enjoyed on our post dinner stroll. The pool side bar did snacks for lunch which were reasonably priced (about 6 euros plus drinks) and quite tasty. Kids liked the evening kids disco and afternoon movie, but think youll maybe find better , larger and more equiped kids clubs that said staff were lovely and friendly and no criticism of them whatsover it was fine. We did the excursion to aqualand which again the kids enjoyed although have been to better ones.Internet and wifi was poor to non existant /frustratingly unreliable in the rooms which is worth noting for those of us who like to keep in touch with work and the world or even mindlessly surf .... the loungers around the pool were painful to secure and against all my best intentions and humiliation got drawn into having to undertake the dawn towel drop to ensure we got a couple of loungers which seems to be par for the course these days in most hotels , i hate having to do that it stinks in a 5 star hotel dont expect to have a leisurely breakfast and mosey down to a lounger...what a pain (but i dont know what the answer is !) . All in all we booked last minute and had a nice time , ryan air always poor but on time, but necessary evil (if only we had choice!) , would we go back ?...probably not but that doesnt mean we didnt have a good time and that we felt let down whilst we were there.... we didnt it was a good holiday , its a nice hotel, friendly staff good setting , peaceful ......overall pretty good just maybe not fantastic ....

  • Stayed: July 2013, traveled with family
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4  Thank Robert S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelVolcanLanzarote, Director de Relaciones Públicas at Hotel THe Volcan Lanzarote, responded to this reviewResponded July 16, 2013

Dear guest,

First of all we would like to thank you for choosing our hotel for your recent holidays on Lanzarote and for taking the time to review it on Tripadvisor.

As the satisfaction of our guests is our main objective your feedback is very important to us. It provides inspiration to our team and allows us in continuously strive to achieve the utmost level in customer satisfaction.

Rest assured that we communicate your suggestions to all the relevant departments to take the appropriate measures, and we never cease in our effort to improve.

We hope that we will be able to welcome you again to our facilities in the near future.

Until then, we remain at your full disposal and we send you sunny regards from the whole THE Hotel Volcan Lanzarote team!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 14, 2013

A very restful stay . The hotel was recommended and did not disappoint. The staff are all very nice and perform the various tasks well. The design of the reception is most excellent. The hotel rooms are very nice. It was very quiet , stayed July 2nd for ten days, there is a path from hotel all the way into Playa Blanca centre. The water in the sea is very clear. A trip to the Volcanic National Park is interesting. The food was varied and of a good standard. There was always a good choice. I would look to stay here again on returning to Lanzarote.

Stayed: July 2013, traveled as a couple
3  Thank Charleso3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelVolcanLanzarote, Director de Relaciones Públicas at Hotel THe Volcan Lanzarote, responded to this reviewResponded July 16, 2013

Dear Charles,

Thank you so much for posting this charming review of your stay on Tripadvisor and of course for having chosen our Hotel for your recent holiday on Lanzarote.

It makes us incredibly proud to read those nice words describing our facilities and instalations.
Be assured that we will communicate your lovely compliments to all our staff members.

It is a pleasure to hear that we will be able to welcome you again in the future and we are very much looking forward to do so.

Please inform us about any reservations you are planning on making with our hotel.

Until then we wish you all the best and send sunny regards from the whole THE Hotel Volcan Lanzarote Team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 13, 2013

Have just returned from the Volcan on 12 th July. The good points.... Nice room , good food (if a little chaotic at times) and good location close to the marina. The not so good points......pool facilities limited (we went to the beach most days), entertainment and bar facilities at night were poor with no atmosphere ( we went to the marina or into playa blanca) and no late checkout/courtesy room available on last day. Ended up showering in the toilets near the fitness centre and getting changed in reception! In summary good value hotel but definitely not 5 star.

Room Tip: Get a room high up
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  • Stayed: July 2013, traveled as a couple
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1  Thank clarkeee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelVolcanLanzarote, Director de Relaciones Públicas at Hotel THe Volcan Lanzarote, responded to this reviewResponded July 16, 2013

Dear Traveller,

First of all we would like to thank you for having chosen our hotel for you recent vacation in Lanzarote.

We would like to thank you for your suggestions for improvement which are highly appreciated as they give us the opportunity to improve our services.

We would like to explain to you that when the hotel occupancy allows us, we do offer late check out or courtesy rooms for our guest with late departure.

Rest assured that we will communicate them to the relevant departments where they will be analyzed in detail.

We hope to be able to welcome you back to our facilities in the near future.

Until then we wish you all the best and send sunny regards from the whole THE Hotel Volcan Lanzarote Team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 12, 2013

Stayed at the volcon the 24th of june to the 8th of july..Everything that can be said already has, the hotel is lovely, clean and spacious, its design and attention to detail, amazing.The staff are pleasant and helpful and always smile and say hullo.The food has a lot of choice and is beautifully presented, and as soon as you sit a member of staff will attend to you.The rooms are large, clean and comfortable, a pillow menu adds to your comfort and is free of charge as is the complimentary toileteries that are re stocked should you use them.The hotel is quiet, the entertainment is on a mon, wed, and friday evening and the drinks rather expensive which was a shame as as a previous reviewer had noted it is revenue taken out of the building, but we enjoy peace and quiet, both my husband and i work long hours in a stressful enviroment and had we travelled alone there was plenty of things out and about where we could have filled our time.We enjoyed our time here and would reccomend to anyone who simply want a relaxing holiday in wonderful surroundings.We had a standard room 266, but with it got a pool view, right in front of our room, very nice room.hints are high sun factor, very hot in the day, and a lot of people burnt,at night goes very cold so take something warm to put on if your out and about.Also a gorgeous siamese cat hangs around the dinning room, give her a stroke(outside) there is a sign to say dont feed, but this girl knows the art of manipulation.

,n

Room Tip: Very expensive for sea views 32 euros a day extra, would want the sea in my room for nearly 400 euro...
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  • Stayed: June 2013, traveled with family
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1  Thank bev180165
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelVolcanLanzarote, Director de Relaciones Públicas at Hotel THe Volcan Lanzarote, responded to this reviewResponded July 14, 2013

Dear guest,

First of all we would like to thank you for your nice comments and of course for visiting our Hotel here in Lanzarote.

It makes us very proud to read all the lovely words you have used to describe your stay in our facilities. We really appreciate your kind compliments about our Hotel design, the staff and the rooms.

Rest assured that we also take good note about your suggestions for improvement.

We are grateful for any kind of feedback, as this is what gives us the opportunity to improve our services constantly.

We hope that we are able to welcome you again in the near future; meanwhile we wish you all the best.

Please do not hesitate to contact us for anything you might need.

Sunny regards from Lanzarote and all the Volcan Lanzarote Hotel Team!

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Reviewed July 7, 2013

The hotel staff look after your every need, nothing is too much trouble. Can't wait to return in November. The area around the marina is brilliant for bars and restaurants, however we chose half board and enjoyed the excellent restaurant, with the option to dine out at 3 different restaurants because we booked with Thomas Cook.

Room Tip: Sea View rooms 565-568
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  • Stayed: June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank waxy1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelVolcanLanzarote, Director de Relaciones Públicas at Hotel THe Volcan Lanzarote, responded to this reviewResponded July 8, 2013

Dear traveller,

Thank you for taking some minutes of your time to write a review about us and your experience in our Hotel Volcan Lanzarote.

We are very glad to hear that you enjoyed your holidays, especially your kind words about our staff.

Opinions like yours are really important for our work day by day, we really appreciate that.

We are happy to know that you return in November to our Hotel. Please do not hesitate to contact us for anything you might need.

Best regards from the Hotel Volcan Lanzarote Team!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 7, 2013

Have just returned from a very relaxing week spent at this lovely hotel . From the moment you arrive till it is time to leave the staff cannot do enough for you . The food at all meals are a pleasure never found the restaurant busy and always fresh food being cooked .The position of the hotel is perfect looking across from the marina . The hotel is a good 5star and we will be returning , but do not travel with cosmos as from start to finish they were hopeless although we had paperwork to say we had booked and paid for a transfer they refused us a transfer untill we paid again not a good start ,the rep said she would return our money the following day. Upon meeting up with rep the next day she informed us she could not repay us the money we would have to take it up with cosmos when we returned home. However we did not let this spoil our holiday and the staff at reception were very helpful . Book this hotel but do not travel with cosmos or rely on jumbo tours to transfer you as they are very unreliable

Stayed: June 2013, traveled as a couple
4  Thank billie15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelVolcanLanzarote, Director de Relaciones Públicas at Hotel THe Volcan Lanzarote, responded to this reviewResponded July 8, 2013

Dear Guest,

Thank you for leaving your kindly feedback following your recent stay with us and for choosing THE Volcan Lanzarote to spend your holidays.

We really appreciate your nice response about our hotel, your comment motivating us to keep working hard to ensure the enjoyment for everyone of our guests.

It makes us very proud to know that were able to fully satisfy your expectations.

We are looking forward to welcome you again in our hotel and wish you the very best.

Until then we remain at your full disposal.

Sunny regards from Lanzarote and all THE Hotel Volcan Lanzarote Team!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel THe Volcan Lanzarote

Address: C/ El Castillo 1, 35580 Playa Blanca, Lanzarote, Spain
Location: Spain > Canary Islands > Lanzarote > Playa Blanca
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Playa Blanca
#3 Family Hotel in Playa Blanca
#4 On the Beach Hotel in Playa Blanca
#5 Romantic Hotel in Playa Blanca
#7 Luxury Hotel in Playa Blanca
Price Range: $145 - $405 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel THe Volcan Lanzarote 5*
Number of rooms: 251
Official Description (provided by the hotel):
Hotel THe Volcán Lanzarote is placed in the South of Lanzarote, the island of the volcanoes. This is a five-star-resort that is distinguished by its excellence and its privileged location. With the yachting port Marina Rubicón at its feet and facing the sea, you will find this spectacular hotel designed as a typical village of Lanzarote. At it you will admire the distinctive architecture of the island. But you will also discover true replicas of emblematic places of the island like the church of Nuestra Señora de Guadalupe in Teguise at its entrance, or La Geria at its solarium. Hotel THe Volcán Lanzarote disposes of 255 rooms, five pools, four restaurants, three bars, conference rooms, a spa center and a gym. In addition, in Hotel THe Volcán Lanzarote you can enjoy a new exclusivity concept at its Club Volcán, an area only for adults. Hotel THe Volcán Lanzarote features 255 rooms that are distributed over twenty typical houses and give magnificent views of Lanzarote, Fuerteventura and Lobos Island. Designed taking care of every detail and where the sea blue colour stands up, we put at your disposal three room categories: the comfortable Double Room (Garden View, Sea View, Pool View), the elegant Junior Suite (Garden View, Pool View) and the outstanding Suite (Garden View, Sea View, Pool View). Following a new concept of luxury and privacy, we dispose of 48 rooms that form the Club Volcán, exclusively for adults. In the categories Double, Junior Suite and Suite, every room enjoys spectacular sea views. Hotel THe Volcán Lanzarote puts at your disposal a wide range of entertainment, sports, leisure and relaxing offers, providing an exquisite treat and service. Moreover, from the hotel you can directly access Marina Rubicón, which disposes of an ample shopping and leisure area. ... more   less 
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Also Known As:
Gran Melia Playa Blanca
Sol Melia Playa Blanca
Gran Melia Volcan Lanzarote
Hotel THe Volcan Lanzarote Playa Blanca

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