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“Lovely hotel with an amazing cozmopolitan setting”

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Hotel THe Volcan Lanzarote
Ranked #7 of 37 Hotels in Playa Blanca
Certificate of Excellence
Reviewed May 28, 2013

The hotel volcan is a lovely clean hotel with a definite wow factor. It dominates the Playa Blanca skyline and is position right in the middle of the Rubicon Marina. If you love Yachts and the picturesque setting amongst all the boats and top notch restaurants this hotel is for you. We travelled on April 1st and I have to say the hotel seemed empty although the reception staff insisted the hotel was fully booked. Where everyone was I've no idea. The restaurant was always busy for breakfast which was really good quality with something for everyone and the staff were very attentive. However sue to the lack of people the hotel in the evenings seemed a little like a ghost town. It was ok as we wandered into Playa Blanca most evenings which is a lovely 20 minute walk along the promenade. Glad I took my coat as I sadly had to wear it every evening. I loved this hotel, but have only given it 4/5 as I know that the neighbouring 5 star hotel seemed by far superior in general standards. But if it wasn't for the fact that the pool was tooooooooo cold for us to swim in I think I would still have given this hotel a 5. So much sun and not a solar panel in sight!! BBBrrrrrrr Definitely worth a visit, particularly if you DON't have teenagers to entertain as we did. They were quite quite bored with no-one around and no warm sea or pool to swim in. psWe were blessed with the most AMAZING room. It was the nicest surprise to have struck so lucky.

  • Stayed: April 2013, traveled with family
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1  Thank Slimpickles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelVolcanLanzarote, Director de Relaciones Públicas at Hotel THe Volcan Lanzarote, responded to this reviewResponded June 4, 2013

Dear Traveller,

First of all we would like to thank you for having chosen our hotel for your recent trip to Lanzarote and for taking the time to review us online.

We appreciate your kind compliments for example about our staff and will make sure to pass them on.

Also we take a good note about your suggestions for improvement concerning for example the temperature of our pools.

We are grateful for any kind of feedback as it supports us in our effort to improve our services daily.

We hope that we will be able to welcome you again to our hotel in the near future.

Until then we remain at your full disposal and send sunny regards from the whole THE Hotel Volcan Team!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,178 - 2,184 of 3,924 reviews

Reviewed May 26, 2013

We stayed at the Hotel Volcan for seven days from May 6th 2013:absolutely delighted with accommodation, and location. The staff were friendly,helpful and very efficient and could not have done more to enhance our wonderful week of complete relaxation in glorious sunshine.We didn't want to leave and consequently have booked to return for a further 14 day holiday commencing 24th October 2013.

  • Stayed: May 2013, traveled as a couple
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3  Thank iamajester2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelVolcanLanzarote, Director de Relaciones Públicas at Hotel THe Volcan Lanzarote, responded to this reviewResponded May 28, 2013

Dear Traveler,

First of all we would like to thank you for having chosen our Hotel for your recent Trip to Lanzarote and for having taken the time to post such a delightful review about our facilities on TripAdvisor.

It is a pleasure to hear that we were able to fully satisfy you with the services we offer.

Knowing that we could be part of your memorable holidays and were able to make them a little more special makes us incredibly proud.

Thank you for your kind comments concerning our staff and our accommodation in general.

We are very much looking forward to welcome you again to our facilities during your upcoming holiday in October.

Until then we wish you all the best and remain at your full disposal.

Sunny regards from the whole THE Hotel Volcan Lanzarote Team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 25, 2013

We have just returned from 1 week at the Volcan Hotel and can say that it was a lovely experience, we were half board and regretted this after reading some of the reviews but we found it a pleasant dinning room and very good staff with certainly better food than we have had in other 4 star hotels. We ate out at lunch time with plenty of places to choose from . our room was beside the childrens pool and that area was very relaxing though the whole hotel seemed to be very laid back . At night we sat in the Lobby bar and again it was very relaxed and all that we needed . I spoke to the Manager one one occasion and he was very approachable and polite, infact he was very interactive with the hotel and staff and seemed keen to keep things up to scratch without being obtrusive. Certainly hope to visit again . This holiday was booked with Thomas Cook and it turned out to be the best organised package holiday from start to finish that we have ever had in over 30 years of holidays

  • Stayed: May 2013, traveled as a couple
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4  Thank LyndaAmble
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelVolcanLanzarote, Director de Relaciones Públicas at Hotel THe Volcan Lanzarote, responded to this reviewResponded May 28, 2013

Dear Guest,

Thank you very much for taking the time to post such a lovely review about our hotel and of course for having chosen our facilities for your recent holiday on Lanzarote in the first place.

We appreciate all the kind words that you have used to describe your vacations with us. Thank you for your lovely comments on the dining experience in our main restaurant, the Lobby bar and the atmosphere of the hotel in general.

We will also make sure to pass on your compliments to the whole THE Hotel Volcan Lanzarote Team, especially to our new director.

We are very much looking forward to being able to welcome you again on our grounds in the near future! Until then we remain at your full disposal.

Please inform us about any reservations you are planning on making with us.

Sunny regards from the whole THE Hotel Volcan Lanzarote Team!

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Reviewed May 24, 2013

This might be a bit of a confused review, full of contradictions, but that does sort of sum up my views of the hotel!

Firstly id like to say that i am confident it is the nicest, and probably the best hotel in the Playa Blanca area. Nothing i saw made me think otherwise. If i do go back to the same area i would very likely give the volcan another stay.

Location is great - immediately opposite the Marina Rubicon with lots of lovely bars and restaurants, and a really nice area to stroll around on a warm holiday evening. Just a 15 minute walk to the main playa blanca beach (which is a really lovely beach - lovely clear water- clean sand) And a 40 minute walk to the rustic but stunning Playas Papagayo.

Visually the hotel is really impressive - the main hotel building is built inside an artificial volcano. The main entrance to the hotel is a mock abbey - complete with chanting monks, dozens of candles - a really impressive area, The main reception area and lobby is filled with enormous trees and plants as well as a giant waterfall thing. It might sounds like a mish-mash of styles, and could sound naff...but actually it works very very well and the styles somehow combine well. its one of the best first impressions of a hotel ive ever experienced. also helped by the fruit cocktail received immediately on arrival!

Rooms are really very nice.Spacious, attractive and comfortable, mostly with good views of the marina. I would say that sound proofing is an issue and you can hear people walk in the corridors outside the rooms, and hear a fair amount of noise from the rooms above - i was woken a few times. Wifi in the rooms is really really poor - not worth trying.

Food in the main dining room area was good... not great. Some nights were better than others. It certainly wasnt bad - it just felt like a very repetitive experience, - similar food, and kind of lacking atmosphere, and on a few nights we decided to eat out for a change of scene and style of food, despite having paid for half board.

The exterior of the hotel was clean and attractive, the pools look really good, very inviting. however as other people mentioned they are freezing... like refrigerator water! we chose to swim in the smaller pool next to the kids pool as it was by far the warmest. Quite a shame as the largest pool looks stunning, My biggest gripe with the outside of the hotel and pool area is the amount of concrete... its all painted a sand colour and has been dressed with plants and cactus gardens so looks very good... it did just feel like a great expanse or artificial-ness... more grass would have been welcomed.

The hotel is very very quiet and relaxed. perfect if you are looking for total relaxation. It was probably too quiet for my taste but i can see why others would love it. Personally i would prefer some chilled mood music around the pools and in the dining area.

There is a bar in the reception area - but again seemed lacking in atmosphere. There didnt really seem to be a bespoke bar area outside to enjoy a post dinner drink in the evening which i thought was a shame.. again we chose to eat in the hotel and go to the marina for a drink.

staff are freindly and well presented.. love the uniforms! they were all very very professional.

To summarize:

a very very attractive hotel with a great design, very professional staff and a VERY calm quiet atmosphere, in a very good location. Just slightly lacking in atmosphere all around which would have made me give it the excellent score.

do go if you want a quiet holiday in attractive surroundings.

  • Stayed: May 2013, traveled as a couple
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3  Thank David C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelVolcanLanzarote, Director de Relaciones Públicas at Hotel THe Volcan Lanzarote, responded to this reviewResponded May 28, 2013

Dear Traveler,

First of all we would like to thank you for having chosen our hotel for your recent trip to Lanzarote and for taking the time to review us online.

It makes us very proud to read your kind compliments with regard to our staff, the design of our hotel and our facilities in general.

We will make sure pass on all your lovely words to the whole THE Hotel Volcan Lanzarote Team.

Also we take a good note about your suggestions for improvement concerning for example the variety of food being offered in the main restaurant or providing a place to consume a post-dinner drink.

We greatly appreciate any kind of feedback as this gives us the opportunity to improve our services on a day-to-day basis in order to make your stay as enjoyable as possible.

Rest assured that we will communicate all your comments to the departments involved.

We hope that we will be able to welcome you again to our facilities in the near future.

Until then we remain at your full disposal and send sunny regards from the whole THE Hotel Volcan Lanzarote team!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 23, 2013

This was or second trip to the Volcan Hotel,we were happy with the location of the Volcan near
bars shops and restaurants,on Wednesday and Saturday a local market is only a few yards
from the hotel.The hotel is excellent very helpful staff, breakfast and dinner,food is a very high
standard rooms are well decorated and well maintained daily,the hotel has entertainment every
evening and daily demonstrations,I will not hesitate to use this hotel in the future as it has what
I look for my holiday.

Room Tip: I have stayed in both club and sea view rooms,if you want the extra facilities I recommend room 661...
See more room tips
  • Stayed: May 2013, traveled as a couple
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2  Thank Thomas J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelVolcanLanzarote, Director de Relaciones Públicas at Hotel THe Volcan Lanzarote, responded to this reviewResponded May 24, 2013

Dear Thomas,

Thank you very much for have chosen our THE Hotel Volcan Lanzarote to have a relaxing vacation on the Canary Islands and for taking the time to share your experience with us online.

We are satisfied to read your comment. It is our main goal to know that you had such a wonderful time with us and it shows us that we are on the right direction to exceed the expectation of our guests.

I will share your feedback with the entire team.

We are looking forward to host you once again in our Hotel.

Please let us know about further reservations, it will be a pleasure for us to realize directly your reservation.

We wish you all the best and send sunny regards from the whole THE Hotel Volcan Lanzarote Team!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 22, 2013

Our fourth visit to this unique hotel, wonderful location overlooking the Marina and the staff could not be more helpful.One of the most unusual of hotels in design and the entrance to reception through the Church is quite amazing.For those who prefer the peace and quiet stay in the Volcan Club with its own breakfast area, swimming pool and excellent free bar in the evening.Plenty of good value restaurants in and around the Marina and some will allow you to put the bill on your Volcan room mumber.All the rooms are beautifully decorated and of a very high standard, regular change of bedding and towels.For those who want to chill out for a week this place is ideal with a half hour transfer from the airport.

Room Tip: Junior Suites offer some of the better locations within the hotel.
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  • Stayed: May 2013, traveled as a couple
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3  Thank Corusowl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelVolcanLanzarote, Director de Relaciones Públicas at Hotel THe Volcan Lanzarote, responded to this reviewResponded May 23, 2013

Dear traveler,

In the name of the Management and the whole staff of the “THE” Hotel Volcan Lanzarote we would like to thank you for choosing our hotel to spend your holidays and for taking the time to post a review about your stay among us.

We appreciate all of our guests’ comments regarding our services and facilities, which benefit our ambition to achieve top quality service levels.

We already sent all your comments to our staff and we can just confirm that our staff is such a great team.

Be sure that we are looking forward to welcome you back in a near future and please do not hesitate to contact us for further assistance.

Send you all our best wishes and some Lanzarote Sun!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 20, 2013

Returned a few days ago from the Volcan with mixed feelings,firstly anyone considering going should be aware of layout and design of this hotel,the site is vast and comprises a maze of alleyways and flights of stairs,and the lifts do not go to all levels.
When you enter on arrival you are actually on the 5th floor(street level)but the lifts only go down to level 4,and 2, no 3, 1,or ground level,you can go up to level 6 by inserting a key in the lift,if you are a member of club Volcan.
The restaurant is down 2 flights of steps from level 2
Other things to consider are,there was no pool bar during our 2 week stay,the Bar Los Jameos was closed,the onsite Italian restaurant was closed,not sure why.
The food at the evening buffet was not of a 5 star standard,and invariably lukewarm,the only saving grace were the very attentive staff,all of whom should be commended,biggest issue....do not go if you have walking difficulties.

Room Tip: All the rooms involve a good walk to reach the dining area.
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  • Stayed: May 2013, traveled as a couple
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1  Thank CatspawNewcastle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelVolcanLanzarote, Director de Relaciones Públicas at Hotel THe Volcan Lanzarote, responded to this reviewResponded May 22, 2013

Dear Guest,

First of all we would like to thank you for choosing our hotel for your recent vacations on Lanzarote and for taking the time to review it on Tripadvisor.

As the satisfaction of our guests is our main objective your feedback is very important to us. It is what gives us the opportunity to improve our services on a day-to-day basis.

Thank you very much for your kind words about our staff.

We are very sorry to hear that we could not fully satisfy your expectations with regard to the dinner in our main buffet and the layout of our facilities.

Thank you for mentioning those little points that can help us to improve our services, which will be beneficial for all of our future guests. Rest assured that we will communicate your suggestions to all the relevant departments and never cease in our effort to improve.

It will be a pleasure for us to welcome you once again here in our Hotel.

Until then we wish you all the best and send sunny regards from the whole THE Hotel Volcan Lanzarote Team!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel THe Volcan Lanzarote

Address: C/ El Castillo 1, 35580 Playa Blanca, Lanzarote, Spain
Location: Spain > Canary Islands > Lanzarote > Playa Blanca
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Playa Blanca
#5 Romantic Hotel in Playa Blanca
#5 On the Beach Hotel in Playa Blanca
#5 Luxury Hotel in Playa Blanca
#5 Family Hotel in Playa Blanca
Price Range: $140 - $359 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel THe Volcan Lanzarote 5*
Number of rooms: 251
Official Description (provided by the hotel):
Hotel THe Volcán Lanzarote is placed in the South of Lanzarote, the island of the volcanoes. This is a five-star-resort that is distinguished by its excellence and its privileged location. With the yachting port Marina Rubicón at its feet and facing the sea, you will find this spectacular hotel designed as a typical village of Lanzarote. At it you will admire the distinctive architecture of the island. But you will also discover true replicas of emblematic places of the island like the church of Nuestra Señora de Guadalupe in Teguise at its entrance, or La Geria at its solarium. Hotel THe Volcán Lanzarote disposes of 255 rooms, five pools, four restaurants, three bars, conference rooms, a spa center and a gym. In addition, in Hotel THe Volcán Lanzarote you can enjoy a new exclusivity concept at its Club Volcán, an area only for adults. Hotel THe Volcán Lanzarote features 255 rooms that are distributed over twenty typical houses and give magnificent views of Lanzarote, Fuerteventura and Lobos Island. Designed taking care of every detail and where the sea blue colour stands up, we put at your disposal three room categories: the comfortable Double Room (Garden View, Sea View, Pool View), the elegant Junior Suite (Garden View, Pool View) and the outstanding Suite (Garden View, Sea View, Pool View). Following a new concept of luxury and privacy, we dispose of 48 rooms that form the Club Volcán, exclusively for adults. In the categories Double, Junior Suite and Suite, every room enjoys spectacular sea views. Hotel THe Volcán Lanzarote puts at your disposal a wide range of entertainment, sports, leisure and relaxing offers, providing an exquisite treat and service. Moreover, from the hotel you can directly access Marina Rubicón, which disposes of an ample shopping and leisure area. ... more   less 
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Also Known As:
Gran Melia Playa Blanca
Sol Melia Playa Blanca
Gran Melia Volcan Lanzarote
Hotel THe Volcan Lanzarote Playa Blanca

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