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“Yet another amazing stay”

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Hotel THe Volcan Lanzarote
Ranked #6 of 38 Hotels in Playa Blanca
Certificate of Excellence
London, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Yet another amazing stay”
5 of 5 bubbles Reviewed March 19, 2013

After staying at the Volcan in October we had such a fabulous time I said if we could get away again I would be back in a heartbeat. Thankfully we decided to head back last week and again first class service from the moment of entering the hotel. The staff are incredible can't do enough for you, the food is great and caters for all and the hotel is spotless everywhere. We love it here and we'll be heading back again please god in October. Honestly a fabulous hotel for family's ;) and have to say each time we have visited we have made lovely lovely friends we will keep in touch with. The location of the hotel is great too, right one stunning marina and a lovely walk into town - serious holiday blues since leaving ;( can't wait to head back

Room Tip: If you have family, great to ask for rooms near kids pool area as I feel best location of hotel ;)
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Eileen_and_John
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelVolcanLanzarote, Director de Relaciones con Clientes at Hotel THe Volcan Lanzarote, responded to this review, March 20, 2013
Dear Eileen & John,

Thank you very much for your delightful review, we greatly appreciate the time you took to post your comments on your recent stay.

We are glad to read that your second stay at THE Hotel Volcan Lanzarote was as enjoyable as your previous visit. It is very pleasing to read wonderful comments especially from repeat guests like you.

We look forward to welcoming you back for, hopefully, another enjoyable stay with us.

Sunny regards from Lanzarote and all THE Hotel Volcan Lanzarote Team!!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,605 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,066)
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Bournemouth, United Kingdom
Level Contributor
46 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 bubbles Reviewed March 19, 2013

The hotel Volcan lived up to my expectations. From when my Fiancee & I entered the tranquil church style entrance with the monks chanting & the wonderful incense we knew it would be different. The check in was faultless & the free welcome cocktail went down well.
We stayed in the club area which was super . All ther staff at the hotel were very polite & would all say Hola!!
The breakfasts were fantastic, all the food was fresh, the cava went down well too. How anyone can complain I have no idea .
The pool area was very clean, plenty of fresh towels, complimentry fruit at midday, our own poolside bar & of course an amazing view of the sea.
The room was clean, the bed HUGE, sheets & towels changed every day, plenty of shower gel & shampoo & a wonderful fresh rose in the bathroom.
The hotel was not plush but of traditional canarian rustic charm, the staff, food & service easily make it 5 star.
The free pre dinner drinks went down well once you get used to seving yourself as most people are a little shy to start.
I would suggest B&B as there are plenty of restaurants & bars near by. Blue Notes highly recommended.
We had no problems with WiFi either.
We did not eat at the hotel buffet so can't comment on that.
A great place to stay and would go back.
Well done to the staff & management.

Room Tip: Would choose a club room.
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank dodgy69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelVolcanLanzarote, Director de Relaciones con Clientes at Hotel THe Volcan Lanzarote, responded to this review, March 20, 2013
Dear guest,

Thank you very much that you have chosen our THE Hotel Volcan Lanzarote to have a relaxing vacation on the Canary Islands.

Guest satisfaction is our main goal and we are delighted to read about the amazing time you had with us.

We will send all the nice words to our staff and the involved departments. Comments like yours are important for us to keep with our work and satisfy our clients.

Please do not hesitate to contact us for anything you might need. We are on your full disposal.

Sunny regards from Lanzarote and all the Volcan Lanzarote Hotel Team!!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester,
Level Contributor
23 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed March 18, 2013

The moment you walk through the church area with gregorian chants being played, to reception you instantly relax. A wonderful way to enter any hotel. The reception staff (and indeed ALL the staff) were friendly and courteous and we were offered an upgrade to a junior suite which was most welcome. We stayed in the Club area and it was fantastic. Our room with views over the marina and mountains was beautiful, the area around the pool was quiet and relaxing and had fantastic views of the sea, the room where afternoon tea, pre dinner drinks and breakfast were taken was clean, comfortable and welcoming. A great place to stay!
Breakfast was of a good quality and plentiful but we did find the evening buffet a little disappointing for a 5* hotel. Starters and desserts were good but the mains were a bit tasteless and not well cooked so if we stayed here again (which we would in a heartbeat) we would book B & B rather than half board. Otherwise this is a great place to stay.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank happytourist33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelVolcanLanzarote, Director de Relaciones con Clientes at Hotel THe Volcan Lanzarote, responded to this review, March 19, 2013
Dear guest,

First of all we would like to thank you for your nice comments and of course for spending your vacations in our Hotel.

We will send all the nice words to our staff and the involved departments, especially about the welcoming staff, the Club Volcan and the breakfast buffet. Comments like yours are important for us to keep with our work and satisfy our clients.

It´s sad for us to know that we couldn´t satisfy you in the point you comment about the mains in our main restaurant.

We take a good note about your mentioned points and will do our best to be better in the future.

It will be a real pleasure for us to welcome you once again in our Hotel and please do not hesitate to contact us for reservations in the future.

Send you all our best wishes and some Lanzarote Sun!!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Level Contributor
243 reviews
105 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
5 of 5 bubbles Reviewed March 18, 2013

We stayed at the child free Club Volcan. more expensive but a superb room with a huge bed, free bar in the evening, a private terrace with pool and Jacuzzi and one of the best breakfasts we have had. Staff helpful. Very convenient for the Rubicon Marina one of the better parts of the town. Suggest you leave a trail of breadcrumbs if you leave your room as it is quite a warren and we took a day to work out were things were!!

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank msykes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelVolcanLanzarote, Director de Relaciones con Clientes at Hotel THe Volcan Lanzarote, responded to this review, March 19, 2013
Dear guest,

Thank you for choosing THE Hotel Volcan Lanzarote for your recent visit to Lanzarote and for taking the time to write a review of your stay at our hotel.

We are very glad to hear that you enjoyed your holidays. Especially your kind words about our staff, the hotel location and the comments about our Club Volcan.

Opinions like yours are really important for our work day by day, we really appreciate that.

We are looking forward to welcome you back again.

Sunny regards from Lanzarote!!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Frankfurt, Germany
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed March 17, 2013

From the moment we arrived we were treated like VIPs. The staff and manager (Juan) were really friendly and could not do enough to make our stay great. We were lucky enough to be upgraded to Club and the room and adult only area around the pool were fantastic.The Bali beds and pool bar with a sea view makes you feel like you are in a Bond film. The local town has some great little restaurants and bars. Next time I would go bed and breakfast to make the most of the local town, although the hotel food was good. The in-house spa was the worse I have ever experienced over priced and very poor, this was the thing that blighted an otherwise outstanding holiday.

Room Tip: Book the Club side of the hotel, it is worth the extra.
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  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank Suec_114164
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelVolcanLanzarote, Director de Relaciones con Clientes at Hotel THe Volcan Lanzarote, responded to this review, March 18, 2013
Dear guest,

First of all thank you for taking the time to share your experience with us online and for choosing the THE Hotel Volcan Lanzarote as your holiday’s destination.

We are very glad to hear that you enjoyed your holidays. We also take a good note about our spa and will do our best to be better in the future.

We wish you all the best and please do not hesitate in contacting us before your next trip.

Sunny regards from Lanzarote.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambridge, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed March 16, 2013

Arrived at the hotel to the perfect welcome, relaxing church entrance with monk music, a cocktail on check in, polite courteous staff. The room was perfect, booked through Classic Holidays and had an upgrade to a Marina view room. Amazing it was. The room was perfectly presented, rose petals in the bathroom, and the view perfect. The breakfast was amazing, everything you could ever wish for, including a glass of cava or Bloody Mary. The pool clean and well maintained. Everything was perfect, all of the staff are so welcoming. Can not wait to go back, will be booking as soon as we can. perfect location in Playa Blanca. Can not thank you enough :)

Room Tip: We had a Marina view room and it was amazing, would definitely book that next time
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Ehlanaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelVolcanLanzarote, Director de Relaciones Públicas at Hotel THe Volcan Lanzarote, responded to this review, March 17, 2013
Dear guest,

In the name of the Hotel Management, we thank you for taking time to write a review about your stay with us and for choosing the THE Hotel Volcan Lanzarote as your holiday’s destination.

For the whole team it is motivating to acknowledge how much you enjoyed your vacation at our hotel premises. In the THE- Hotel Groups it´s our main goal to satisfy the guests and feel like home.

We will be happy to welcome you back, please feel free to contact us before your arrival.

Yours Sincerely.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bridgnorth, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed March 15, 2013

We chose this hotel because of the postive reviews on trip adviser. Wonderful accommodation. Very good food - great variety and much better food than what was available locally. We went B and B because of the reviews but have to say we can't agree with those reviews that complain about a limited menu. Next time we go half board! We could have stayed for two weeks and could have had a different menu each night! Staff were polite, friendly and skilled. Breakfasts were brilliant. Dining room was civilised, well organised and staff made you feel special. Cleaning was of a really high standard. Pool impecable. We didn't rate the in-house entertainment but that's us - particular tastes. I don't normally write reviews but felt that this hotel was a cut above the rest! We are coming back!

Room Tip: First trip and spacious rooms were comfortable and quiet.
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Brian A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelVolcanLanzarote, Director de Relaciones Públicas at Hotel THe Volcan Lanzarote, responded to this review, March 17, 2013
Hello dear Brian,

How wonderful it is for us to read your nice comment about your last stay here with us.

We would like to thank you for your time to share your comments here on Trip Advisor and we feel really happy that we were able to satisfy all your wishes, especially for such an important event like your holidays.

We already sent all your comments to our staff and we can just confirm that our staff is such a great team.
Our mail goal is the satisfaction of our clients and it´s satisfactory for us to read your comments. Once again we would like to say thank you for your review especially knowing that you usually never write reviews.

It will be a real pleasure for us to welcome you once again in our Hotel and please do not hesitate to contact us for reservations in the future.

Send you all our best wishes and some Lanzarote Sun !!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel THe Volcan Lanzarote

Property: Hotel THe Volcan Lanzarote
Address: C/ El Castillo 1, 30540 Playa Blanca, Lanzarote, Spain
Location: Spain > Canary Islands > Lanzarote > Playa Blanca
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Playa Blanca
#4 On the Beach Hotel in Playa Blanca
#5 Luxury Hotel in Playa Blanca
#5 Family Hotel in Playa Blanca
#5 Romantic Hotel in Playa Blanca
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hotel THe Volcan Lanzarote 5*
Number of rooms: 255
Official Description (provided by the hotel):
Hotel THe Volcán Lanzarote is placed in the South of Lanzarote, the island of the volcanoes. This is a five-star-resort that is distinguished by its excellence and its privileged location. With the yachting port Marina Rubicón at its feet and facing the sea, you will find this spectacular hotel designed as a typical village of Lanzarote. At it you will admire the distinctive architecture of the island. But you will also discover true replicas of emblematic places of the island like the church of Nuestra Señora de Guadalupe in Teguise at its entrance, or La Geria at its solarium. Hotel THe Volcán Lanzarote disposes of 255 rooms, five pools, four restaurants, three bars, conference rooms, a spa center and a gym. In addition, in Hotel THe Volcán Lanzarote you can enjoy a new exclusivity concept at its Club Volcán, an area only for adults. Hotel THe Volcán Lanzarote features 255 rooms that are distributed over twenty typical houses and give magnificent views of Lanzarote, Fuerteventura and Lobos Island. Designed taking care of every detail and where the sea blue colour stands up, we put at your disposal three room categories: the comfortable Double Room (Garden View, Sea View, Pool View), the elegant Junior Suite (Garden View, Pool View) and the outstanding Suite (Garden View, Sea View, Pool View). Following a new concept of luxury and privacy, we dispose of 48 rooms that form the Club Volcán, exclusively for adults. In the categories Double, Junior Suite and Suite, every room enjoys spectacular sea views. Hotel THe Volcán Lanzarote puts at your disposal a wide range of entertainment, sports, leisure and relaxing offers, providing an exquisite treat and service. Moreover, from the hotel you can directly access Marina Rubicón, which disposes of an ample shopping and leisure area. ... more   less 
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Also Known As:
Gran Melia Playa Blanca
Sol Melia Playa Blanca
Gran Melia Volcan Lanzarote
Hotel THe Volcan Lanzarote Playa Blanca

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