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“A Unique Hotel with very friendly staff”

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Hotel THe Volcan Lanzarote
Ranked #6 of 37 Hotels in Playa Blanca
Certificate of Excellence
Puerto Del Carmen, Spain
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“A Unique Hotel with very friendly staff”
Reviewed January 2, 2013

I have just returned from a New Years break at the fabulous “Hotel Volcan” in Playa Blanca.

Just reiterate what other reviewers have already said, the staff at the hotel were absolutely wonderful from the moment we arrived. Nothing seems too much trouble for them and they made our stay a very memorable one.

The hotel is laid out in the theme of a Canarian village with beautiful swimming pools and plenty of places to relax in the sun and in the shade. Both the breakfast & evening buffets were extremely good with a wide selection of food.

I travelled with my wife and three children (ages 11, 8 & 5) and we all had a marvellous time, the hotel had something for everyone. If you’re looking for a quality holiday in a quality hotel the “Hotel Volcan” is the place to stay!

  • Stayed December 2012, traveled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank BussienT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelVolcanLanzarote, Director de Relaciones Públicas at Hotel THe Volcan Lanzarote, responded to this review, January 13, 2013
Dear guest,

Thank you very much for have chosen our Hotel Volcan Lanzarote to have a relaxing vacation with your family on the Canary Islands.

As per your feedback, we appreciate your resume explaining all your experience here with us, especially your words about our staff and our buffet restaurant. We will send your words to all our staff. Thank you once again for that.

It will be a pleasure for us to offer you once again our services and please let us know about reservations in the future.

We wish you all the best for you and your family and send you some warm regards,

The Hotel Management
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Traveler tips help you choose the right room.   Room tips (1,094)
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West Sussex, United Kingdom
Level 4 Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed January 1, 2013

We too have just returned from the most chilled out, fabulous Christmas week break at the Hotel Volcan on Lanzarote.

No huge brick building full of little boxes, but a meandering complex of apartments snaking through the ultra clean grounds and pools. Overlooking the marina and the azure blue sea beyond.

Rooms and huge, with a twin aspect bathroom, clean towels every day, an enormous 8 feet bed, lounge area and balcony with lounge furniture. Free Wifi, albeit a little slow at times.

The resort is Perfct for those wanting a complete stress free, quiet and relaxing break away from it all. Fortunately not many children which was a bonus for us, and added to the tranquility.

The staff are brilliant and attentive. The cleanliness of the public areas is excellent, even the lifts smelled lovely !

Food, buffet style, suitable for all tastes, huge variety of everything. We stayed half board, and enjoyed breakfasts and evening meals.

Definitely recommend this if you are looking for this type of holiday. It is quiet, which again keeps noisy youths away, another bonus for us.

I have mobility problems, but there are ramps so no areas were difficult for me to get to. We will visit again for sure.

A perfect stress free Christmas week for us, away from all the hassle which has become the norm for the UK !

Room Tip: Definitely request mid or top floor to twke advantage of balcony views
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
7 Thank theladysmiles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelVolcanLanzarote, Director de Relaciones Públicas at Hotel THe Volcan Lanzarote, responded to this review, January 3, 2013
First of all we would like to thank you for your nice comments and of course for spending your vacations in our Hotel with your family, it was our pleasure to have you as our guests.

Guest satisfaction is our main goal and we are really pleased that you had such a great holiday with us.

We will send all the nice words to our staff and the involved departments.

Please do not hesitate to contact us if we can be of any assistance in planning your next visit to Lanzarote and we look forward to welcoming you and your family to The Hotel Volcan next year.

Sunny regards from Lanzarote and all the Volcan Lanzarote Hotel Team.
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Stockport
Level 6 Contributor
39 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed December 28, 2012

My husband & I have just returned from Lanzarote, having spent the most wonderful week at Hotel Volcan. Having visited the island twice before, we had no need to go on any excursions, all we wanted to do was relax ~ & boy could you do that at the Volcan!!!! You don't need to even get off your lounger to get a drink from the bar ~ just press a little buzzer & the waiter comes out to you! All the staff are friendly & courteous & nothing is too much trouble. There are free towels for the loungers, which by the way all have padded covers & tea/coffee making facilities in the rooms. The rooms are really spacious with ample wardrobe space & plenty of drawers. There is a fridge & a TV & comfortable seating with a coffee table. Beyond that is a roomy balcony. We went on a bed/breakfast basis but we were able to enjoy the gala buffets on Christmas Eve & Christmas Day. The quality & variety of the food is second to none & you would have to be a very faddy eater to not find something you liked! The breakfasts were buffet style & there was so much to choose from that most days we didn't have any lunch because we were still full from breakfast. There was Bucks Fizz available every morning with breakfast! Evening entertainment was on most nights. The flamenco dancing was great because it involved audience participation ~ good fun! The Dixie Band was rather dull as they had no rapport with the audience but other than that the acts were very good.
The hotel is attractively set out & the 'Dome' is very impressive. When you see it from the outside at night it looks as though there is lava running down it ~ very imaginative! There are plenty of places to eat around the Marina but it is only a short 10/15min walk to the main shopping area of Playa Blanca. Would we stay there again? Most certainly! The added bonus (as a retired primary teacher) was that there were only a handful of children staying there so it was very quiet & totally stressfree.

Room Tip: Our room 254, was very quiet
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  • Stayed December 2012, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
10 Thank oakgrove62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelVolcanLanzarote, Director General at Hotel THe Volcan Lanzarote, responded to this review, December 29, 2012
Dear Guest,

We are delighted that you and your husband had a wonderful time on your recent holiday at the Hotel Volcan Lanzarote.
Thankyou for your lovely review and your kind words about our hotel and our staff.
It was our pleasure to be of service to you and we look forward to your next visit.
Wishing you a very Happy New Year from The Hotel Volcan, Lanzarote.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
durham
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed December 28, 2012

My husband and stayed here for a week 9th dec to 16th. We had a club room,it was well laid out with a great view. The hotel was quiet at that week perfect for us,we had lovely peaceful week,the marina was quiet, perfect as we could eat where ever we wanted. We did have the buffet twice in the hotel was a good buffet no complaints but personally I just dont like buffets. The hotel grounds and all pools were well kept and very clean as were all public areas,all the staff were very professional and very pleasant,particulary the staff at breakfast,the breakfast was very good too excellent choice available. We both had massages at the spa,unfortunately I can`t remember masseuse`s name and she was top class we both had aches and strains she gave me good advice for a slipped disc and treated husbands tendenitis,definately worth a visit whether its for pure indulgence or help! I can say that we have been to a lot of great 5star hotels, that were more costly than this one,but we will be returning to this hotel we had a good relaxing week set me up for christmas.

Room Tip: we had 753 looks out over pool and sea top floor so nice and quiet
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
11 Thank elaine d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelVolcanLanzarote, Director General at Hotel THe Volcan Lanzarote, responded to this review, December 29, 2012
Dear Guest

We are delighted to read that you and your husband had a great holiday at the Hotel Volcan Lanzarote and thank you for sharing your experience with the community of Tripadvisor.
We were pleased to be of assistance to you during your stay.
We will pass on your positive comments about the staff and the service you received to them, specially from the SPA staff, as positive feedback is a great motivator and it is good for staff to hear that their efforts are appreciated by guests.
We look forward to welcoming you and your husband back to the Hotel Volcan, and in the meantime we send our best wishes for the festive season.
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Bristol, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed December 28, 2012

We stayed for two weeks as a family with three three teenagers. Whist this is not strictly a 5 star hotel, I can certainly echo previous comments as to the excellent standards of service by extremely friendly and courteous staff. We found the breakfast and dinner buffets to be top quality with considerable variety. We availed of the option to dine out at nearby restaurants twice each week mainly as our children wanted a change of scene. it was also nice to be waited on as the hotel began to fill up over the Christmas week and the hotels buffet restaurant became quite busy at times.
The hotel is ideal if you are looking for a very quiet break but is clearly most suited to older couples and not particularly good for families with teenagers. There was little in the way of suitable activities for them on site, organised or otherwise (pool or air hockey with the occasional Zumba class).
A big disappointment was the absence of a heated pool. Don't be misled by the "acclimatised" pools mentioned in the brochures. Both were only fractionally warmer than the unheated and cold main pool which meant that the pools remained empty throughout the whole of our stay. As a heated pool was one of my criteria for choosing this hotel, We were all most disappointed with the absence of this facility in a 5star hotel.
The spa area was out of action during our stay as it was undergoing refurbishment and was something we felt should have been made aware of prior to booking
Another disappointment was the in house evening entertainment which was provided every other evening from about 9.30 - 11.30pm. This consisted of local groups performing with backing tracks which provided little if any atmosphere, their popularity testament to the large number of empty seats.

Room Tip: Rooms on levels 4 and above provide the best views. A sea view over the pool is probably best
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  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank GiggidyGiggidy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelVolcanLanzarote, Director General at Hotel THe Volcan Lanzarote, responded to this review, December 29, 2012
Dear Guest

Thank you for sharing your holiday experience with others on tripadvisor.
The peace and tranquility is one of the great attractions for many of our guests.
We appreciate your positive comments about the hotel and the food.
Regarding our pools, we are very sorry to know that the temperature was not to your expectations. We are reviewing our entertainment activities program in order to improve it.

We also hope that you will return soon, please contact us if we can be of any assistance when planning your next visit.

Best wishes for the New Year from The Hotel Volcan Lanzarote.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 6 Contributor
154 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed December 27, 2012

The hotel is situated behind the Marina and has to be the best location in Playa Blanca! All staff were warm and friendly and offered good service. Breakfast was very good offering plenty of choice. We didn't eat evening meals in the hotel so cannot comment on that but there are plenty of restaurants in the Marina. Make sure you try to get a room with a view of the Marina/sea as some look out to the pool.
Overall a very relaxing holiday in a great location.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Julie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelVolcanLanzarote, Director General at Hotel THe Volcan Lanzarote, responded to this review, December 29, 2012
Dear Guest

Thank you for choosing The Hotel Volcan for your recent holiday to Lanzarote and for sharing your experience writing in Tripadvisor.
We were pleased to read that you liked the hotel and found the location excellent, thank you as well for your kind words about our staff and we are glad that you enjoyed our breakfast.
Wishing you a very Happy New Year from The Hotel Volcan, Lanzarote.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Level 4 Contributor
28 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed December 24, 2012

Back from a 5 day stay, we wanted piece and quiet so booked the Club rooms, and were very happy. I am not sure were reviewers complaining about the evening buffet usually dine, must be the Ritz, as my partner and I travelled extensively on business and pleasure, and I cannot fault the food, it is a tourist hotel with a buffet and for that it was outstanding. Salads amazing, cheeses and cold cuts lovely, I really liked the fact that next to - nicely prepared - dishes you could choose between several varieties of fresh fish and meats cooked to order, and always cooked just right. Nice ambiance in the dining room too and always very efficient staff.

It was very quiet and the grounds are extensive, we asked for a room on higher floor and got exactly that. Asked for few more pillows, got within 30 mins. I mentioned the rather uncomfy ie hard mattress and got a reply already from a staff member, which goes with attentive staff throughout. Took us 2 days to realise the free drinks for the Club was a pretty extensive bar, we were quicker to get the free cakes in the afternoon though. Loved the lounge with games to unwind with your drink.

Very much enjoyed the Club pool area, one of the whirlpools was indeed cold, the other one lovely though, and wonderfully comfortable Cabanas with pretty views of ocean.

The best part was probably the wide area over which the hotel is built, cosy areas to have a rest everywhere, clean, attention to detail and quiet. Amazing entrance hall to greet you.

Niggles: Whilst I do not travel to watch TV a few more TV channels would have been nice, bathrooms are a bit tired around the edges and in winter the AC could be warmer just to take the moisture off. All in all though not enough to spoil our stay in any way.
Will definitively return, was very sad to leave.

If you are looking for a quiet stay in the pretty area of Rubicon Marina don't hesitate, and can highly recommend the Club Volcan facilities, worth the extra money spent.

Room Tip: Club rooms with large terrace and sea view
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank UkATraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelVolcanLanzarote, Director de Relaciones con Clientes at Hotel THe Volcan Lanzarote, responded to this review, December 25, 2012
Dear traveler,

Thank you for your review regarding your recent holiday with us at the Hotel Volcan Lanzarote.

Your feedback is very important to us to us and the satisfaction of our guests is our main objective.

We are really pleased to read that you enjoyed your stay and thought our facilities are excellent.

We appreciate your nice words, we will send it to our involve departments.

We took a good note and analyze it with our involved departments.

It will be a pleasure for us to welcome you once again here in our Hotel and we would like to wish you a Merry Christmas and best wishes for the New Year 2013.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel THe Volcan Lanzarote

Property: Hotel THe Volcan Lanzarote
Address: C/ El Castillo 1, 35580 Playa Blanca, Lanzarote, Spain
Location: Spain > Canary Islands > Lanzarote > Playa Blanca
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Playa Blanca
#4 On the Beach Hotel in Playa Blanca
#5 Luxury Hotel in Playa Blanca
#5 Family Hotel in Playa Blanca
#5 Romantic Hotel in Playa Blanca
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hotel THe Volcan Lanzarote 5*
Number of rooms: 251
Official Description (provided by the hotel):
Hotel THe Volcán Lanzarote is placed in the South of Lanzarote, the island of the volcanoes. This is a five-star-resort that is distinguished by its excellence and its privileged location. With the yachting port Marina Rubicón at its feet and facing the sea, you will find this spectacular hotel designed as a typical village of Lanzarote. At it you will admire the distinctive architecture of the island. But you will also discover true replicas of emblematic places of the island like the church of Nuestra Señora de Guadalupe in Teguise at its entrance, or La Geria at its solarium. Hotel THe Volcán Lanzarote disposes of 255 rooms, five pools, four restaurants, three bars, conference rooms, a spa center and a gym. In addition, in Hotel THe Volcán Lanzarote you can enjoy a new exclusivity concept at its Club Volcán, an area only for adults. Hotel THe Volcán Lanzarote features 255 rooms that are distributed over twenty typical houses and give magnificent views of Lanzarote, Fuerteventura and Lobos Island. Designed taking care of every detail and where the sea blue colour stands up, we put at your disposal three room categories: the comfortable Double Room (Garden View, Sea View, Pool View), the elegant Junior Suite (Garden View, Pool View) and the outstanding Suite (Garden View, Sea View, Pool View). Following a new concept of luxury and privacy, we dispose of 48 rooms that form the Club Volcán, exclusively for adults. In the categories Double, Junior Suite and Suite, every room enjoys spectacular sea views. Hotel THe Volcán Lanzarote puts at your disposal a wide range of entertainment, sports, leisure and relaxing offers, providing an exquisite treat and service. Moreover, from the hotel you can directly access Marina Rubicón, which disposes of an ample shopping and leisure area. ... more   less 
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Also Known As:
Gran Melia Playa Blanca
Sol Melia Playa Blanca
Gran Melia Volcan Lanzarote
Hotel THe Volcan Lanzarote Playa Blanca

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