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“Very nice facilities but room a bit dirty”

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Hotel THe Volcan Lanzarote
Ranked #6 of 37 Hotels in Playa Blanca
Certificate of Excellence
Luxembourg City, Luxembourg
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Very nice facilities but room a bit dirty”
Reviewed December 4, 2012

First of all the hotel is huge but in a nice way. It kind of feels like a small village with low buildings, one big pool and three smaller ones. The facilities are excellent, the gym modern and the rooms are big. However our room was a bit dirty, dust balls and hair behind the door.

The food selection at the breakfast is huge but I personally prefer quality to quantity. Especially the savoury food is very good but if you prefer a sweet breakfast you'll have less choice and the quality is not great if you are used to fresh french style croissants etc. Overall a pleasant 7 day stay anyhow.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
3 Thank Niko1980-1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelVolcanLanzarote, Director General at Hotel THe Volcan Lanzarote, responded to this review, December 5, 2012
Dear Guest

Thank you for choosing the Hotel Volcan Lanzarote for your recent holiday with your partner to Lanzarote.
We are really pleased to read that you enjoyed your stay and thought our facilities are excellent.
We are sorry that on this occasion that the overall cleanliness of your room was not to our usual high standards. Your feedback is really important to us so that we can maintain the high standards our guests deserve.
We wish you all the best for the forthcominig festive period.
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Chelmsford, United Kingdom
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed December 3, 2012

I have just returned from a wonderful few days at the Hotel Volcan in Lanzarote with a group of friends. We all had a fabulous time. The rooms were spacious and quiet (until we arrived in them) and the buffet could not have been more varied and delicious. The pools were relaxing and still warm enough to go in. The only negative was the length of time it took the shuttle bus to arrive and drop us all off from the airport. We got a taxi back! The hotel itself though was just superb!

  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Gwen T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelVolcanLanzarote, Director de Relaciones Públicas at Hotel THe Volcan Lanzarote, responded to this review, December 4, 2012
Dear guests,

First of all we would like to say thank you for have being choosing our hotel. It was a pleasure for us to have you here with us and to know that we could make your vacation a bit more special.

Further we want to say thank you for your nice comments about us on this page especially about the pool area, the buffet menus and the rooms. We will send all your nice words to the involved departments.

Sorry for the bad experience about your shuttle service.

We wish you a Merry Christmas and a great New Year and please let us know for any kind of information or reservation in the future you might need.

Sunny regards from Lanzarote.
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hamsphire
Level 4 Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed December 2, 2012

This was our sixth stay in seven years
Hotel staff lovely as always
Always enjoy the huge buffet breakfasts and the chance to done around and charge to your room is great.
Had sme lovely welcome cakes on arrival and cake and cava for the other half's birthday a wonderful thoughtful great.
Can't wait to come back
Weather was iffy shame the indoor pool wasn't open but am sure it will be great when refurbished.
Thanks for a lovely stay in room 554

Room Tip: All the rooms we have stayed in have been lovely
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank crispyHamsphire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelVolcanLanzarote, Director General at Hotel THe Volcan Lanzarote, responded to this review, December 3, 2012
Dear Guest,

We are really pleased to read that we are still your favourite hotel. Thank you for your lovely review and your kind words about our hotel and our staff.
It was our pleasure to be of service to you and we look forward to your next visit, hopefully the weather will be a little kinder for you.
Best wishes for the festive period.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
cambs
Level 5 Contributor
63 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed December 1, 2012

We had a lovely and relaxing week here in november. The weather wasnt fantastic, which was disappointing, but the hotel was lovely. The pools werent really used because ,true they were cold, but as the weather was chillier than normal was a little difficult to judge. The rooms are of a good size and in lovely order. Breakfast was very well catered for, absolutely everything you could possibly want. We thoroughly enjoyed the relaxation as it wasnt peak times the resort itself was quiet and nowhere was rushed. If you're going for dynamic nightlife, its not for you. Beach is a ten minute stroll away through the marina complex and along the main promenade.

Room Tip: we had just a standard room and thought it was excellent.
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank fantasy14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelVolcanLanzarote, Director General at Hotel THe Volcan Lanzarote, responded to this review, December 3, 2012
Dear Guest

We are delighted to hear that you had a wonderfully relaxing holiday here at the Hotel Volcan. Thank you for your review of the hotel and we look forward to wecloming you back in the future.
Best wishes for the festive period.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level 3 Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed November 29, 2012

It is our first time in Playa Blanca and the first in THe-Hotel Volcan Lanzarote, from our experience it is a very good value for money, it is a five stars with 5 stars service and staff, the food is great in hotel and in the neighbour Marina, which you can access from the hotel directly.
Very clean and staff very friendly. The management send to us a cake and a lovely cava on my birthday, I felt really spoiled. Great pools, the only pitty is that the big pool is not heated, but there are another 4 heated pools in hotel, smaller but ok. We would most definitely come back again and would recommend it.

  • Stayed November 2012, traveled with family
    • Value
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    • Cleanliness
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Helpful?
3 Thank Denise B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelVolcanLanzarote, Director General at Hotel THe Volcan Lanzarote, responded to this review, November 30, 2012
Dear Customer,
Thank you very much for such kind words, and for sharing your experience on Tripadvisor, so other travellers will benefit from your opinion and experience.
It will be a real pleasure to welcome you again in the Hotel Volcan Lanzarote.
Best regards,
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Poole, United Kingdom
Level 3 Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed November 28, 2012

This was our third visit to the Volcan, and our first time in the club section. The club rooms all have splendid sea-views. The club pool was kept at a pleasant temperature. Club breakfasts and afternoon teas are a little hesitant service-wise but the food is excellent. The free self-service early-evening bar is very generous and top quality. We had half-board, and dinner was taken in the main self-service restaurant. The buffet food was OK, but a little repetative.

Room Tip: Club rooms all have excellent views. Views from other rooms are hit and miss
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sandbanker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelVolcanLanzarote, Director General at Hotel THe Volcan Lanzarote, responded to this review, November 29, 2012
Dear Guest,

Thank you for your lovely review of the Hotel Volcan Club following your recent holiday to Lanzarote. We are delighted that you had a great holiday and we look forward to welcoming you back for a fourth time soon.
Best wishes,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tewkesbury, United Kingdom
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed November 25, 2012

We planned a winter sun break away and were really pleased with where we had chosen. A superb hotel with very friendly and attentive staff, fantastic breakfast buffet and interesting, unusual hillside layout which added interest. The main pool is also big enough for serious swimming, so that's an unusual bonus too.
Situated next to the Marina Rubicon, this is the smart end of town without the usual 'irish bar' atmosphere of elsewhere. The Marina's cafes, restaurants, shops and twice-weekly craft market (with very little 'tat') is less than a 2 minute stroll from the back gate of the hotel - perfect - and no rip-off prices either! If you want to head into Playa Blanca that's easy too as there is a shore-side walk way (paved and lit) which took us about 12 minutes to walk either way.
We travel a lot, we're quite choosy and we'd happily use this hotel again, enough said.

Room Tip: Little to choose in terms of location, we were down near the pool whcih meant a short walk to the po...
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Mark K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelVolcanLanzarote, Director General at Hotel THe Volcan Lanzarote, responded to this review, November 27, 2012
Dear Guest

We are really pleased to read that you had a great holiday here at the Hotel Volcan earlier this month. Thankyou very much for your lovely comments about the hotel, the staff, the food and the area - your comments are really appreciated, as our staff work really hard to make sure that all our guests have an enjoyable holiday.
We hope that you return to Lanzarote soon and look forward to welcoming you back to the Hotel Volcan Lanzarote.

Best regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel THe Volcan Lanzarote

Property: Hotel THe Volcan Lanzarote
Address: C/ El Castillo 1, 35580 Playa Blanca, Lanzarote, Spain
Location: Spain > Canary Islands > Lanzarote > Playa Blanca
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Playa Blanca
#4 On the Beach Hotel in Playa Blanca
#5 Family Hotel in Playa Blanca
#5 Luxury Hotel in Playa Blanca
#5 Romantic Hotel in Playa Blanca
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hotel THe Volcan Lanzarote 5*
Number of rooms: 251
Official Description (provided by the hotel):
Hotel THe Volcán Lanzarote is placed in the South of Lanzarote, the island of the volcanoes. This is a five-star-resort that is distinguished by its excellence and its privileged location. With the yachting port Marina Rubicón at its feet and facing the sea, you will find this spectacular hotel designed as a typical village of Lanzarote. At it you will admire the distinctive architecture of the island. But you will also discover true replicas of emblematic places of the island like the church of Nuestra Señora de Guadalupe in Teguise at its entrance, or La Geria at its solarium. Hotel THe Volcán Lanzarote disposes of 255 rooms, five pools, four restaurants, three bars, conference rooms, a spa center and a gym. In addition, in Hotel THe Volcán Lanzarote you can enjoy a new exclusivity concept at its Club Volcán, an area only for adults. Hotel THe Volcán Lanzarote features 255 rooms that are distributed over twenty typical houses and give magnificent views of Lanzarote, Fuerteventura and Lobos Island. Designed taking care of every detail and where the sea blue colour stands up, we put at your disposal three room categories: the comfortable Double Room (Garden View, Sea View, Pool View), the elegant Junior Suite (Garden View, Pool View) and the outstanding Suite (Garden View, Sea View, Pool View). Following a new concept of luxury and privacy, we dispose of 48 rooms that form the Club Volcán, exclusively for adults. In the categories Double, Junior Suite and Suite, every room enjoys spectacular sea views. Hotel THe Volcán Lanzarote puts at your disposal a wide range of entertainment, sports, leisure and relaxing offers, providing an exquisite treat and service. Moreover, from the hotel you can directly access Marina Rubicón, which disposes of an ample shopping and leisure area. ... more   less 
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Also Known As:
Gran Melia Playa Blanca
Sol Melia Playa Blanca
Gran Melia Volcan Lanzarote
Hotel THe Volcan Lanzarote Playa Blanca

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