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“Excellent (if a little out of the way)”

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Hotel THe Volcan Lanzarote
Ranked #7 of 37 Hotels in Playa Blanca
Certificate of Excellence
Reviewed November 16, 2012

This was our 6th return visit to Playa Blanca but first to the Volcan. The entrance is like entering a church with piped music,nice touch! The place itself is huge and very spread out, built like a spainish village but with lots of "nooks and crannies" to sit and relax. The room was just as large with a lovely terrace to sit and enjoy the view, the only down side was the amount of stairs you had to climb to get anywhere,not at all suitable for those with walking problems,but that said everything else was excellent, from the food to all the staff. Playa Blanca is about a good 20 minute walk away,but with plenty of places to stop and enjoy the view. One draw back was the lack of coffee/tea places in the reception areas other than the pool. The one in the main reception only opened between 4 and 9 in the evening.

Room Tip: If you have walking problems avoid rooms starting with 5!
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  • Stayed: November 2012, traveled as a couple
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2  Thank GeeGee1Oxon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelVolcanLanzarote, Director de Relaciones Públicas at Hotel THe Volcan Lanzarote, responded to this reviewResponded November 18, 2012

Dear Guest
Thank you for choosing The Hotel Volcan for your recent holiday to Lanzarote, it was our pleasure to have you as our guests.

We'd also like to thank you for your lovely comments about our hotel. Guest satisfaction is our main purpose and we are really pleased that you had such a great holiday with us.

Please do not hesitate to contact us if we can be of any assistance in planning your next visit to Lanzarote and we look forward to welcoming you and your family to The Hotel Volcan next year.

Best wishes

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,413 - 2,419 of 3,985 reviews

Reviewed November 14, 2012

We stayed in the hotel for the third time this year and decided to upgrade to the Club Volcan rooms and it was well worth it. The pool area overlooks the sea and is so tranquil with comfy Balinese beds. Afternoon tea and cakes are served from 4-6 then pre-dinner drinks from 6-9 all complimentary and this was great, you get the feeling that you are in a small community and we got to meet many lovely people whilst having drinks. It's just a pity you are not able to eat dinner in the dining room where breakfast is served as the atmosphere in the main restaurant is completely different, going from an adult only area to eat dinner in a restaurant that has a childrens play area in the corner. In my opinion the main restaurant and food served there does not equate to 5* quality. It is the only thing that lets the upgrade down. All in all a lovely stay, we did laugh this morning though when two of the owners were obviously having breakfast, the staff (numbers tripled) were completely different, showing you to your table (doesn't normally happen) drinks poured as soon as you sat down and generally tripping over themselves to oblige and as soon as the owners left it all changed back to a very laid back service. How funny. Would definitely stay in the Club rooms again.

  • Stayed: November 2012
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2  Thank LocalsKingsLynn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelVolcanLanzarote, Director General at Hotel THe Volcan Lanzarote, responded to this reviewResponded November 15, 2012

Dear Guest,

Thank you for choosing the Hotel Volcan for the third time for your holiday to Lanzarote, we are really pleased that you enjoyed the Club Volcan rooms and services. Thank you for your feedback and opinions, sites like this give our guests time to reflect when they return home, and we read and evaluate all comments to help us provide a holiday experience that our guests want and expect.
We look forward to welcoming you back a fourth time!
Kind regards,

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Reviewed November 13, 2012

Just returned from a super holiday at the Hotel Volcan, Playa Blanca, Lanzarote.
A large, mostlly luxurious complex with plenty of space, 5 pools, and indoor relaxing areas. Although full during our time there, we always able to find pool side recliners nor wait to be tended to. Low Key non intrusive entertainment in bar area most evenings
Staff were all helpful, polite and friendly. Everywhere was spotlessly clean and our room was luxurious with most extras to be expected in a 5 star estabishment. Good location near to the Marina with shops and bars. Shortish walk along a paved and well lit boulevard takes you to the excellent clean beach and the main part of Playa Blanca.
Sadly, all let down somewhat by the poor quality food. Although an adequate well presented buffet, meals were frequently cold and overprepared, bland and tasteless with little day to day variation. Definitely NOT 5 star!!. Thomas Cook offer their clients 2 dinners per stay in a small choice of restaurants in the Marina as an alternative, but choice is limited to cost. I do not call Pizza and icecream 5 star dining!!

Room Tip: Ask for a Sea View on the 5th or 6 th levels. "Club Voltan" rooms are best and include oth...
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  • Stayed: November 2012, traveled as a couple
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2  Thank Robin1245
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelVolcanLanzarote, Director General at Hotel THe Volcan Lanzarote, responded to this reviewResponded November 15, 2012

Dear Guest,

We are delighted that you had a super time here at the Hotel Volcan, thank you for choosing to stay with us for your recent holiday to Lanzarote. Thank you also for your positive comments about our hotel, and we are sorry that the food did not meet your expectations on this occasion. We look forward to welcoming you back to the Hotel Volcan should you visit Lanzarote again and please feel free to contact us if we can be of any assistance.
Best wishes,

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Reviewed November 13, 2012

So much gets said on here about 5* rating- lets get this straight the rating system in Spain,and for that matter anywhere else is different from the UK.
Being in the tourist trade for over 42 years I spend an average of 220 days a year in Hotels-and know a little about hotels work- but remember at the end of the day a hotel is only bricks and mortar-what really makes a hotel is- the people that run it- I also fully understand for most people staying in a hotel can be a special event and time (I very rarely PAY to stay in a Hotel- its my job)
Now the review- When you walk in to this Hotel from the road- its a little shock really but a nice one- through a Church !....and then into the middle of a Volcano !...a wonderful welcome by the staff at reception called me by my name- and instantly knew I had emailed with a little request and this was done- I was also handed a welcome (very) refreshing drink, and so to the room- very nice-lots of room,well thought out airy and bright- and spotless.
Breakfast - one of the finest breakfasts spreads I have ever seen -I spotted Caviar and bottles of Champagne (well the Spanish version) a wonderful array of foods to suit all tastes and the food hygiene was first class with all member of staff handling foods had funny little(but very effective) clear plastic masks on, superb all round.

The staff to man and woman where fantastic - well done to the hotel for training your staff to this level- everyone from the pool attendants- the porters and reception top class.

Enough has been said about the location- it is a super -if you want lots of pubs close to the hotel- go somewhere else, mostly resteraunts but a 15 minute walk will take you to a local shopping complex with lots of the usual Irish- English bars.

I went for a rest- not a typical tourist I know- but take it from me- its a great hotel.

Only 1 single negative comment -thats why I have marked up the rooms with only 4 out of 5- take note management ! this is 2012 - your TV's come from another time- like the 80's ! and add a DVD player- they cost very very little these days-ithis was the only disappointment - the rest is fantastic.
Enjoy your stay.

Room Tip: Some of the rooms are a long way from reception - but that suited me for the peace and quite.
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  • Stayed: November 2012, traveled solo
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5  Thank jfranktd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelVolcanLanzarote, Director General at Hotel THe Volcan Lanzarote, responded to this reviewResponded November 15, 2012

Dear Guest,

Thank you for choosing the Hotel Volcan for your holiday to Lanzarote, we are really pleased that you had a relaxing holiday. As a person with many years experience in the tourist trade we really do appreciate your comments here on tripadvisor. We will make sure these are passed on to all our staff, positive feedback is a great motivator and all the staff work really hard to ensure our guests are well looked after. Please do not hesitate to contact us if we can be of assistance in the future.
Best regards,

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Reviewed November 12, 2012

We've just had a wonderful week in this hotel, and can recommend it to anyone who is looking for a touch of class which is a lilttle different. The design of the place makes it seem more like a Canarian village than a hotel, complete with a candle lit church for an entrance, which seemed a bizarre idea but was a lovely peaceful space, complete with Gregorian chants and lovely paintings. The volcano shaped reception area seemed like the lair of a Bond villain, and we enjoyed pre dinner drinks there most evenings while trying to use the WiFi to contact our (grown up) children whom we had left behind in rainy cold England (shame on us). The hotel rooms are all reached by walking along paths through lovely gardens - there were quite a few steps so beware if less mobile. The overall ambience is classy and peaceful, so if you're looking for a racous time I should look somewhere else.

We were staying B & B and the breakfast was great - I've put on about a stone so probably just as well we only stayed 8 nights. All sorts of different hot and cold options to choose from as well as lovely fresh fruit which we pilfered for our lunch.

Every staff member was so friendly and welcoming, and could not have been kinder to us - including the cleaners, waiters, receprion, everyone. The pool is huge and a joy to swim in, and when we were there never seemed to get too busy or noisy - I often had it to myself - although the hotel seemed full.

Our room was lovely and made up beautifully every day - with a different style of turn down to our cover each time. Nice touch. We could also see Fuertaventura and the Isla de Lobos from our room - quite breathtaking.

One word of warning - the excursions offered by the Club (where you get your towels) are not the cheapest to use. The short tour we were about to book was on offer from the hotel's own reception for half the price, which is wierd.

If we were going back to Playa Blanca or Lanzarote we would stay here again, but the island is very touristy (obviously for a reason - the weather in November was glorious and warm). I would have loved the surrounding area to show a little more of a real sense of local culture rather then being such a purpose built holiday resort. But all in all, we did have a lovely time.

  • Stayed: November 2012, traveled as a couple
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2  Thank CoxyBristol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelVolcanLanzarote, Director General at Hotel THe Volcan Lanzarote, responded to this reviewResponded November 13, 2012

Dear Guests,

Thank you for choosing to stay with us at The Hotel Volcan for your recent holiday to Lanzarote. Your review is a very good reflection of our hotel and we thank you for your kind words.
Your positive comments about the service you recieved from all the staff will be passed onto them. As all our staff work really hard to make our guests stay as enjoyable as possible, it is nice to be appreciated, thank you.
Please do not hesitate to contact us if we can be of any assistance in the future, and we look forward to wecoming you back to our hotel.
Best regards,

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Reviewed November 12, 2012

On arrival we were met with a nice refreshing cocktail. Checking in was a bit slow( more staff needed). Room was very big and comfortable with a balcony with table and chairs. Breakfast is great. HUGE selection! Great location close to centre of playa blanca and the beaches. Lots of shops and fantastic restaurants nearby also. Would like a better wifi. A lovely hotel will be going back again. Most staff had a reasonable level of English which was great

  • Stayed: November 2012
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1  Thank Michicks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelVolcanLanzarote, Director General at Hotel THe Volcan Lanzarote, responded to this reviewResponded November 13, 2012

Dear Guest,

Thank you for your lovely review about the Hotel Volcan. We are pleased that we could play a part in making your holiday a very enjoyable one.
We look forward to welcoming you back in the future.
Best wishes,

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Reviewed November 11, 2012

Joined friends who have visited this hotel several times before. As my title says "perfect bolthole" for peace and quiet. As a single traveller room was large with own sitting area and well maintained throughout my stay.
Breakfast was plentiful lots of choice and we ate in some superb restaurants in the Marina area just a five minute walk away.
If you want lots of nightlife music around the pool and glitzy accommodation dont go to this hotel.
For me it was the perfect unwind from the stresses and strains of everyday life in a beautiful setting with helpful and polite staff.
Perhaps it doesnt rate the top end of a 5 star but neither does the price so perhaps that is something to take into account.
Will definately be going back.

  • Stayed: November 2012, traveled with friends
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2  Thank Ann46HuntingdonCambs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelVolcanLanzarote, Director de Relaciones Públicas at Hotel THe Volcan Lanzarote, responded to this reviewResponded November 12, 2012

Good evening dear client,

The Management and all the staff from the Hotel Volcan Lanzarote would like to say thank you for spending your vacation here with us and especially for share your comments here on this page.

Opinions like yours give us the motivation to keep going with our work day by day. We will send your nice words to our staff.

We hope to welcome you back as soon as possible and are on your full disposal for any kind of information you might need.

Kindest regards,
The Management of the Hotel Volcan Lanzarote

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel THe Volcan Lanzarote

Address: C/ El Castillo 1, 35580 Playa Blanca, Lanzarote, Spain
Location: Spain > Canary Islands > Lanzarote > Playa Blanca
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Playa Blanca
#3 Family Hotel in Playa Blanca
#4 On the Beach Hotel in Playa Blanca
#5 Romantic Hotel in Playa Blanca
#7 Luxury Hotel in Playa Blanca
Price Range: $138 - $335 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel THe Volcan Lanzarote 5*
Number of rooms: 251
Official Description (provided by the hotel):
Hotel THe Volcán Lanzarote is placed in the South of Lanzarote, the island of the volcanoes. This is a five-star-resort that is distinguished by its excellence and its privileged location. With the yachting port Marina Rubicón at its feet and facing the sea, you will find this spectacular hotel designed as a typical village of Lanzarote. At it you will admire the distinctive architecture of the island. But you will also discover true replicas of emblematic places of the island like the church of Nuestra Señora de Guadalupe in Teguise at its entrance, or La Geria at its solarium. Hotel THe Volcán Lanzarote disposes of 255 rooms, five pools, four restaurants, three bars, conference rooms, a spa center and a gym. In addition, in Hotel THe Volcán Lanzarote you can enjoy a new exclusivity concept at its Club Volcán, an area only for adults. Hotel THe Volcán Lanzarote features 255 rooms that are distributed over twenty typical houses and give magnificent views of Lanzarote, Fuerteventura and Lobos Island. Designed taking care of every detail and where the sea blue colour stands up, we put at your disposal three room categories: the comfortable Double Room (Garden View, Sea View, Pool View), the elegant Junior Suite (Garden View, Pool View) and the outstanding Suite (Garden View, Sea View, Pool View). Following a new concept of luxury and privacy, we dispose of 48 rooms that form the Club Volcán, exclusively for adults. In the categories Double, Junior Suite and Suite, every room enjoys spectacular sea views. Hotel THe Volcán Lanzarote puts at your disposal a wide range of entertainment, sports, leisure and relaxing offers, providing an exquisite treat and service. Moreover, from the hotel you can directly access Marina Rubicón, which disposes of an ample shopping and leisure area. ... more   less 
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Also Known As:
Gran Melia Playa Blanca
Sol Melia Playa Blanca
Gran Melia Volcan Lanzarote
Hotel THe Volcan Lanzarote Playa Blanca

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