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“Lovely Stay”
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Review of Casa Flamingo

Casa Flamingo At Night
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Casa Flamingo At Night
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Very good
7 reviews
Casa Flamingo At Night
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Casa Flamingo Double Bedroom 1
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Casa Flamingo Double Bedroom 2
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Casa Flamingo 1St Twin Bedroom
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Casa Flamingo 2Nd Twin Bedroom
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Casa Flamingo Lounge
Casa Flamingo
Casa Flamingo Lounge Door To Terrace
Casa Flamingo Kitchen
Casa Flamingo Master Bedroom 2
Casa Flamingo Master Bedroom 1
Casa Flamingo 1St Twin Bedroom
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Overview
Villa -
4 Bedrooms, 3 Bathrooms, Sleeps 8
Playa Blanca, Lanzarote, Canary Islands

Reviews from our community

Very good - based on 7 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
Any
English first
Chloe889
Nottingham, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Lovely Stay”
Reviewed May 16, 2016 for a stay in April 2016
2
people found this review helpful

A delightful, well equipped and spacial villa. We took our 7 month old and enjoyed our week thoroughly. We had everything that we needed with a well stocked kitchen, and a bathroom for each of us ;-). The outside space is brilliant with good sized pool at the perfect temperature. There are plenty of restaurants within walking distance on the sea front. There are also a number of shops within walking distance for the essentials. The villa felt safe with a burglar alarm. We had an extensive choice of TV channels for our early nights in with baby. The weather was perfect and having AC meant we could cool the rooms down a little before bed.

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
May 18, 2016
Hi Chloe

Thank you for your lovely review it means a lot to us. It was great to met you and Charlie - hopefully we'll see you again soon.

All the best

Jason
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alison L
Saltash, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Fabulous weather, lovely villa, perfect holiday.”
Reviewed April 10, 2016 for a stay in January 2016
2
people found this review helpful

As a returning customer to Casa Flamingo, I was looking at the website to book our January holiday for 2017, when I noticed the above review.
Having stayed on two previous occasions at this lovely property, I was shocked to see such a scathing review of Casa Flamingo.
The accommodation is spacious, was spotlessly clean, and is ideally situated for the Aqua Park and Spar shop which came in very handy.
There are wonderful restaurants, bars and in the evenings live music on the coastal strip leading into Playa Blanca town itself. The bus service is cheap, efficiently run and is ideal for those not wanting to hire a car.
Playa Blanca is a wonderful place for a holiday and Casa Flamingo provides an ideal central base in which to explore the island.
My family , my husband and myself are very discerning customers, who would never return to a villa if it didn't reach the exacting standards we require.
In my opinion the villa is very fairly priced, and any extras are clearly stated at the time of booking..
We can't wait to return to our home from home in Playa Blanca.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Traveling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JULIA S
Leeds, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Casa Flamingo is tired, dirty and overpriced”
Reviewed March 18, 2016 for a stay in March 2016
1
person found this review helpful

This property was sold to us as disabled friendly, it wasn't . A single story does not constitute disabled friendly the only access to the outside space being through the master bedroom patio which had a lip which was top high to manage without help The photographs of the walk in shower had been photo shopped. The external exit door was so swollen it had to be shoulder charged to enter the property. When we arrived there were one or two issues but the property management did send someone to sort them out (patio doors not unlocking, lights not working TV not working etc). The welcome book was more a book of rules and when I phoned to ask for the WiFi code I was told it would be an additional €70 for the 2 weeks (this on top of additional charges paid for the hot tub and air con!!! But worst was the cleanliness of the property. When I pointed out systemic built up dirt, which the property management representative agreed with she said she would send someone the following day. Foolishly I expected an army of cleaners with industrial steamers, instead we got a very nice lady however she was only armed with a damp cloth and feather duster so not much improvement there, she did show me how to reset the TV though which needed to be done after every use. This villa has lovely outside space and could warrant the prices charged and be a true reflection of the pictures with a little time effort and money being spent on it. On a plus side it is in a good location and felt very safe and secure.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: the outside space
Liked least: lack of cleanliness and after paying £1850.00 being asked to pay extra €70 for wifi
Traveling group: Extended Family
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Mar 23, 2016
Dear Mrs Simpson

I've very sorry to read your comments about our villa and whilst we will always take on board constructive criticism, we would like the opportunity to address your review.

Our advert does state that the villa is 'Suitable for people with restricted mobility' and that it has wheelchair access, but it does not state that the villa is specifically designed for wheelchair users. We have had many clients in the past that have been wheelchair bound and found the villa perfectly usable. My brother in law is also physically disabled and has stayed in the villa many times.

This was also explained to you in our email correspondence and had you said that it was vitally important that the villa had been fully adapted for a wheel chair user, we would have recommended a villa on the next road owned by a friend of ours as he has a completed adapted villa, even down to the kitchen units being lowered and pool hoist.

I do take on board your comment about as a wheelchair user "the only access was out of the main bedroom". We had a brand new Granite table delivered and installed only a couple of weeks prior to your arrival. It has been screwed into position a little close to the main patio door out of the lounge area. Whilst it is fine for able bodied persons, it is too close for a wheel chair user and we will be moving this further out as soon as we have a suitable gap in bookings.

The comment regarding photo-shopping is simply not true.

The front door had swollen due to heavy rains the week before - it has been repaired, but we are looking at replacing the wooden door with a new UPVC or Aluminium door - however stating that you had to "shoulder barge" the door open is a bit of an exaggeration!

The additional cost for the WiFi is clearly showed on all advertising for this property - £35 per week.

Regarding the cleaning of the villa. As with all clients we do our very best to prepare the villa to the highest standard possible in the time we have. The previous clients left at 10:00am on the morning of your arrival and the villa was cleaned throughout - however, as with any client, if, as you did, feel the villa wasn't cleaned to the correct standard then we will always return and address any areas that you feel need additional attention. We did return and we did ask that you were happy with what had been done and were told “yes”

We've had a new TV system (that gives all the BBC, ITV, Sky channels and SKY Sports) put in and it is very easy to use. If you were having problems, we could have popped round to show you how to use it correctly.

The Welcome Book simply gives information on the local area, including where to dispose of rubbish, useful telephone numbers and our recommendations for bars, restaurants and beaches.

Thank you for acknowledging the outdoor space and location of the villa. Again, we have installed a state of the art alarm system and a fully automatic lighting system on the driveway for added security and I'm glad this helped you feel safe and secure in our villa.

Again, thank you for your comments and I hope you accept my reply in the constructive & positive manner it was intended.

Regards

Jason
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jennifer...
Livingston, United Kingdom
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
“Great villa which is ideal for families.”
Reviewed July 10, 2014 for a stay in July 2014
7
people found this review helpful

Villa with all the facilities you need for a family holiday, The pool is great with easy steps to enter the pool, the pool table is under cover which offers shade during the day, ideal for children. The villa is adjacent to the entrance to Aqualava Water park in Playa Blanca, we arrange a week pass for the family so we could use the water park for a couple of hours or all day whenever we wished (50e per adult and 40e per child for a week). The noise from the park is minimal and only from 10am til 6pm anyway.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: pool, hot tub, pool table under shade, close to water park
Traveling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway People with disabilities
Older travelers Families with young children
Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Adults2
Children0
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