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Traveler rating
2,311
1,100
223
61
25
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All reviews pool area lovely hotel gala night sea view breakfast and dinner plenty of sunbeds evening entertainment thomson rep a la carte restaurant relaxing holiday premium room salt water lobby bar small supermarket the air conditioning sea front plenty of choice
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Reviewed 4 weeks ago

This was our first visit to this hotel and we would certainly return. The accommodation was excellent, very spacious and clean. Our room had a balcony with a sea view, a pleasant place to relax. All the staff were friendly and helpful. The restaurant provided an amazing choice of food both at breakfast and in the evening. There is a gate operated by the room key which leads on to the coast walk. This is an adults only hotel and therefore quiet and relaxing. There is some form of entertainment every evening.

Date of stay: September 2019
    • Location
    • Service
1  Thank Malcolm M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hipotels_Lanzarote, Assistant Manager at TUI SENSIMAR Natura Palace & SPA, responded to this reviewResponded 4 weeks ago

Dear Malcolm M,

thank you for rating us so highly on the scores, and for aprreciating the efforts of the staff, who strive to make everyone's holiday an unforgettable one.
We would be so pleased to see you again at the Natura Palace.

Best regards,
The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

Good week but we had to check out at 12am but pick up for airport was 6.30pm. We requested a room to shower in prior to pick up but first told they have no room then after complaining told we could use the shower in the lobby toilet, this was dirty and busy, not the best place to shower. Also the wifi access was stopped at 12am and we had to ask for this to be extended. Staff on reception were rude over the shower issue. NOT GOOD ENOUGH FOR A "SENSIMAR" HOTEL.

Date of stay: September 2019
Trip type: Traveled as a couple
2  Thank brumpete
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hipotels_Lanzarote, Assistant Manager at TUI SENSIMAR Natura Palace & SPA, responded to this reviewResponded 4 weeks ago

Dear Brumpete

First of all, We would like to thank you for the time it has taken to write some notes regarding our establishment.

Please accept our sincerest apologies if the service of our staff have not met your expectations. We have informed the Reception department of your criticism and has committed to review the procedures, in order to guarantee the correct fulfillment of our demanding quality standards and to be able to satisfy and surprise you in future occasions.

Once more, we thank you for sharing this opinion of our hotel, we hope you had a nice journey home and that you will continue to include TUI Sensimar Natura Palace in your future holiday arrangements.

Yours sincerely,

The Management

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Reviewed 4 weeks ago

The rooms are all close to the amenities that the hotel has to offer, including lounges, pools, shops and restaurants. To the front is a shop and a short walk to the bus stop, and at the rear is a gate from the pools to the sea promenade to walk to town.

Room tip: Corner rooms are larger
Date of stay: August 2019
    • Value
    • Sleep Quality
    • Service
2  Thank simon g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hipotels_Lanzarote, Assistant Manager at TUI SENSIMAR Natura Palace & SPA, responded to this reviewResponded 4 weeks ago

Dear Simon G,

First of all I would like to thank you, for your recent stay at Sensimar Natura Palace and for the time sharing your review through TripAdvisor.com

Thank you so much for the recommendation. It will be a pleasure to welcome you back soon.

Best regards,
The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Stayed here from Sept 8th to Sept 15th. Superb room, we had a suite with balcony that looked out to sea. Breakfast choices were numerous. Evening meal dress code in place which i liked. You could have a 6 course meal if it was required, wine not too expensive. Great swimming pool and plenty of sun loungers. 5 acre gardens which were immaculate. Took a trip across to Fuertaventura and to the Rubicon Marina market on a Wednesday. Staff friendly, good location, adults only so no screaming kids. Some form of entertainment every night. Take insect repellent as the wildlife comes out at night.

Date of stay: September 2019
2  Thank charlene43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hipotels_Lanzarote, Assistant Manager at TUI SENSIMAR Natura Palace & SPA, responded to this reviewResponded 4 weeks ago

Dear Charlene43,

I am delighted to see that you had an enjoyable stay. The breakfast buffet is delicious and we get a lot of positive feedback about it. Thank you again for sharing and we look forward to welcoming you back soon!

Best Regards,
The Management

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Reviewed September 17, 2019

I reviewed the Natura Palace last year. That was a positive review and I have no reason to change that opinion. In fact things have got better in many ways.
Restaurant service is better although while we were there it appeared there were many new staff being trained. Not that it mattered to us and in fact caused some amusement. All the staff in the restaurant are well chosen.
I truly can't fault anything about the Natura Palace (I bet some guests will - there's always some!). You would have to be particularly critical to do so.
The only comment I would make is that its location is as far away from Playa Blanca centre as you can get. Is that bad? Depends on what you want. It's a lovely 20 minute walk along the promenade to Playa Blanca and beyond to Marina Rubicon. The location also brings with it peace and quiet. In fact the hotel does not play pool side music or background music at all. Very nice compared with other holiday hotels.
Then, at 21.30, one hours worth of fairly good professional entertainment begins. It seems to be enjoyed by most guests.
This hotel is truly international. With guests from all over Europe. Mainly mature (50+) and very friendly.
Can't wait to return soon. Thanks to everyone at the Natura Palace.

Date of stay: September 2019
    • Location
    • Cleanliness
    • Service
1  Thank rocky-rog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hipotels_Lanzarote, Assistant Manager at TUI SENSIMAR Natura Palace & SPA, responded to this reviewResponded 4 weeks ago

Dear Rocky-rog,

First of all I would like to thank you, for your recent stay at Sensimar Natura Palace and for the time sharing your review through TripAdvisor.com We are more than happy to read about your experience, this motivates us to continue on the same path in order to fulfill our promise of excellence to all our guests.
Thank you so much for the recommendation. It will be a pleasure to welcome you back soon.

Best regards,
The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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