Just returned from Natura Palace ( 13th - 23rd Jan). Our eight time to Lanzarote, fifth time to Playa
Blanca, first time to this hotel. Nicest hotel we have stayed in in Lanzarote. Reception is very impressive and free wifi a bonus. Our room was in the annexe 2004. Large Ground floor room with sea view overlooking the garden. Very nice room.
Cleaning lady Jaqueline was lovely as was the bar waitress Jessica they both worked extremely hard and were always lovely and pleasant.
On the noise front we had lady above wearing clippy clopy shoes...what a nightmare. You cannot believe how much someone can walk up and down wearing heeled shoes on a tiled floor. We also suffered from loud music from bar on Friday and Sunday night. Think this is from the Indian bar down the road which is advertised in the hotel. It did turn off about 11.00.
Higher floor would be a bonus as we did suffer from ants and lizard in the room!
Lots of choice of food in the restaurant, carvery did appear to be Pork most nights as another reviewer has pointed out. Soups were quite variable sometimes very salty, not too hot. Generally we enjoyed them. Lots of different breads, variety of breakfast cereal and 'bits' dried fruit, seeds etc. particularly liked all the fresh fruit for breakfast and evening meal (instead of puddings). We particularly liked being shown to a table every day and thought it was a nice touch together with the cava for breakfast.
The weather wasn't very good, very disappointing but the worst for us was having arrived on the Monday by Wednesday I was completely out of action with severe stomach bug (sickness and diarrhoea ) this lasted 48 hrs but I didn't recover fully for 5 days. My husband started two days later. Not the best holiday most time spent in the hotel on the balcony. Most food eaten soup and bread.
Bit of concern regarding the show cooking as they appeared to cook raw meat, reheat part cooked kebabs and cook raw fish all from the same cooking station. The night before I was ill I ate a kebab which was handed to me by the chef direct from the food station but on returning to my table it was cold!!!
We reported our sickness to the Thomson Rep and were told no one else had reported sickness. There were lots of single people in the dining room on some days and I have a suspicion they were couples inflicted by illness. We witnessed a gentleman leave the table one evening having just ordered a beer (having not eaten anything) while wife continued to have starter, main and pudding ...gentleman still not returned by the time we left the restaurant.
Rep later informed us that other cases had been reported at Timanfya, even some one hospitalized and other cases at another hotel. We also have knowledge of another couple who stayed at Lanz Princess and they also were unwell with sickness bug .
This experience has definitely put us off Playa Blanca and I hate to say it but also the Natura Palace. Sorry......I wait to see if anyone else reports sickness.
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- Also Known As:
- Hipotels Natura Palace Hotel Playa Blanca
- Hipotels Natura Palace Playa Blanca
- TUI SENSIMAR Natura Palace & SPA Lanzarote/Playa Blanca