We stayed at the Natura Palace for 9 days in January, having spent time elsewhere on Lanzarote and in Fuerteventura the week and bit before. The Natura Palace was very nice. The architecture is impressive, and the gardener deserves serious praise. The place was very clean overall though the maids could've done with looking under the beds once in a while. They have a bit of a problem with a tiny species of ant, just as do so many hotels on the Canaries. The staff were aware of the problem and actively battling it. When we had ants near our table in the restaurant, they moved us to another table without any fuss, and the chambermaid sprayed everywhere with ant spray several times for us.
The food was very good, though only just four star. The puddings were excellent. As a vegetarian, I got thoroughly bored of seeing dishes I could have eaten but for the 'garnish'. For example, each time peas were served, shredded bacon was scattered on top. There was so little I can't imagine it really improved the flavour, but obviously as a veggie, I didn't want to eat it. Bit of a shame.
The free wifi in the lobby was a joke. The paid-for wifi in the rooms was a bit better but still not really worth the cash. My connection on my mobile via 3G was about four times as fast. That tells you all you need to know.
The pools were pristine, and one of them was heated to a just-bearable temperature. It was a real boon to be able to swim in an outdoor pool in mid-winter. The poolside was beautifully kept, with trees and flowering plants. The lifeguards had a tendency to start 'tidying up' at about 4:30pm, an hour before it was really too chilly to sunbathe, and they made a heck of a noise, throwing loungers about. It made us feel unwelcome and we went back up to our room.
The room was a tiny bit dated but very nicely kept. There was a minibar, but no tea and coffee facilities which seemed a bit poor. We also didn't like that the safes were at reception, not in the room. If you wanted to keep your laptop or phone in there it was entirely impractical. On the other hand, we ended up leaving most of our valuables in the room and nothing went missing.
The beds were pretty comfy and the walls were thick enough to block most noise. The spa was ... inadequate. The staff were very nice, but the steam room was smelly, the hot-tub was tiny, and often not switched on, and the sauna was so creaky you feared for your life each time someone moved. I've been to a few spa hotels and this one should just leave 'spa' out of its name. The rest of the hotel is to a much much higher standard than the spa.
The Natura Palace is in a quiet location, a good half-hour walk from the middle of Playa Blanca. For us, this was perfect, but I can imagine other people finding it a bit quiet. Being sent to sleep by the gentle crashing of the waves just twenty metres from the hotel was blissful. That said, the quiet location meant our fellow guests were of a certain age and demeanour. If we'd have wanted friends to go snorkelling with this wouldn't have been the place to look.
The air con didn't seem to do heating, but it was quite a warm hotel anyway so it didn't matter too much.
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- Also Known As:
- Hipotels Natura Palace Hotel Playa Blanca
- Hipotels Natura Palace Playa Blanca
- TUI SENSIMAR Natura Palace & SPA Lanzarote/Playa Blanca