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“Superb 4 star hotel !!!” 5 of 5 bubbles
Review of TUI SENSIMAR Natura Palace & SPA

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TUI SENSIMAR Natura Palace & SPA
Ranked #3 of 37 Hotels in Playa Blanca
Certificate of Excellence
Atherstone
Level Contributor
35 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
“Superb 4 star hotel !!!”
5 of 5 bubbles Reviewed November 26, 2013

Recently returned from a 7 night visit and can confirm other reviews regarding hotel cleanliness,ambiance,good staff and wonderful gardens and public areas.Hotel reception area with marble stairs and glass walls truly impressive.Food quality and choice very good,room facilies excellent.Cannot fault this hotel ,but if I was to be picky,cannot understand the need to have a maître di who insists on taking you to a table at random for breakfast and dinner.Would suggest hotel allocates a table for your stay and have a early /late sitting time.Would avoid unnecessary queing, which I know the British are good at, but can make you feel that you are back at school.Had room on second floor overlooking mini golf and gardens, nice quiet side of hotel, which had sun in the morning and really good seaviews .Will return in future.

Room Tip: Room on high floor overlooking mini golf area and gardens.
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank TravelmanAtherstone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,247 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (755)
Date | Rating
  • Danish first
  • Dutch first
  • English first
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English first
Bradford, United Kingdom
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed November 23, 2013

First time to the Canaries and thoroughly enjoyed our 2 week stay at the Natura Palace. The hotel is spotless and high class, the staff are superb and friendly. The food is very good but we ate out two or three times at a local Italian Restaurant to try different food.

We fully expect to go back next year.

Geoff Firth

Room Tip: West facing floor 2 or 3 to catch the evening sun over the ocean.
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank Geoff F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Braunschweig, Germany
Level Contributor
62 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 bubbles Reviewed November 19, 2013

The hotel was nice, friendly staff, 2nice pools, one of them saltwater.
A very good table tennistable, a friendly instructor. You habe your peace&quiet, very decent animation.
Very good food, wonderful buffets in the evening, good breakfast.
Walking distance to a beach and the village.
Nice rooms, clean and big enough.

Room Tip: Try to take the ferry to Fuerteventura, a very nice trip. Don't take a room to the backyard, bu...
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  • Stayed March 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank YvonneK474
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed November 18, 2013 via mobile

We stayed here for our first family holiday with a 6 month old baby before returning to work from maternity leave.
The hotel is very, very clean and everyone is very friendly.
We had to pay to upgrade when booking due to standard rooms apparently not having any cot space (I have not seen a standard room so cannot comment). Therefore our room was very, very spacious. We had a spare bedroom and two bathrooms! There was a musty smell but we didn't complain as we just opened the door and windows when we were there to let a breeze through. Beautiful view, the balcony had a table and chairs and two sun loungers. It is a pity that there is no kettle, luckily we brought a travel kettle to make up bottles, etc. you can use the mini bar as a small fridge.
The food was what you would expect from an evening buffet, we switched our evening meal one day for a 'picnic lunch', this wasn't the best. I think it would be better to supply a voucher towards food from the snack bar.
I think that the time of year meant that we were the youngest there by at least 40 years and the entertainment wasn't our taste but there was a lovely bar a few minutes down the promenade called Manea which was lovely.
The promenade was perfect for walks with the pushchair, you could walk in either direction and it was great.
Sadly, the pools are only heated by the sun! I ventured in once and our baby dipped his toes in...no fun in his rubber ring unfortunately.
One thing that did annoy and inconvenience us was that we weren't able to pay to keep our room on the last day due to the hotel being full. Even the courtesy room was occupied. This is disappointing as the rep told us that we could and there are various signs around reception saying to ask about late check out. I know this is because of the hotel's popularity but it was a major inconvenience for us with a baby.
Overall, the holiday was ideal for us and we were able to walk to Playa Blanca (took us about 50 min). Next year we would probably go somewhere more child friendly but we enjoyed it this year!
Gracias!

Stayed November 2013
Helpful?
3 Thank ClBow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed November 18, 2013

I've just returned from a great week at the Natura Palace. The hotel was lovely for a peaceful week in the sun. The main selling points for me were the outdoor/pool areas which were immaculate and the friendliness of the staff. All of them were always happy and smiling and would do anything for you. I would definitely recommend the hotel if you are looking for a quiet week away. I'll be returning at some point in the future as the week I spent there was so enjoyable.

Room Tip: Ask for a room overlooking the pool as the view is excellent.
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  • Stayed November 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank bury28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed November 17, 2013

Not much to add to all the other good reviews on here. Lovely hotel, great food, charming staff.

Thank you to Danny the Thompson rep. I daffily left my Kindle on the plane and thought it was gone forever. We asked Danny and 24 hours later it was back in my hand. And a special mention for the cleaning staff who transformed our room each day and kept the whole hotel spotless.

I did wish for more company for our toddler. The hotel is obviously set up for families at busier times but that week there were very few kids and many older couples. There were families on the transfer coach but they mostly got off at the Rubicon up the road. The staff were great with our boy though - lots of joking in the dining room, no frowns as he ran round the lobby being a plane.

We were on the ground floor in the annex. It was quiet and private and no worries about the toddler falling. If you haven't got a young child you probably want to be higher, for the views.

  • Stayed November 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Mandog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIPOTELScanarias, Quality Manager Canaries at TUI SENSIMAR Natura Palace & SPA, responded to this review, November 18, 2013
Dear customer,
thank you for your time writing about your experience at the H. Natura Palace and the nice comments. We hope you had a pleasant flight back home. Our best wishes for your son too, we only hope you to come many more years to see him growing!
Very best regards,
all the Team at the H. Natura Palace****
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stoke-on-Trent, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed November 13, 2013

just arrived back from natura palace stayed end of october for two weeks had a very relaxing holiday, loads of space in the public areas never felt crowded,the gardens are very beautiful and very well kept. the food was very good plenty of choice at different themed nights although my own personel taste is basic english your choice can be limited, hotel is spotless the swiming pools are artic but you get used to them. room was excellent quite large with a great view of pools/lighthouse/and fuertaventura all said had a great holiday and will certainly return in near future.

Room Tip: high floor corner room for great views
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  • Stayed November 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank petebogs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIPOTELScanarias, Quality Manager Canaries at TUI SENSIMAR Natura Palace & SPA, responded to this review, November 18, 2013
Dear customer,
thank you for the time taken in writing your impressions after your stay with us. We hope your comments encourage other guests to visit us.
Best regards,
all the Team at the H. Natura Palace
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about TUI SENSIMAR Natura Palace & SPA

Property: TUI SENSIMAR Natura Palace & SPA
Address: Urbanizacion Montana Roja, s/n, 35570 Playa Blanca, Lanzarote, Spain (Formerly Hipotels Natura Palace)
Location: Spain > Canary Islands > Lanzarote > Playa Blanca
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Playa Blanca
#2 Romantic Hotel in Playa Blanca
#3 Luxury Hotel in Playa Blanca
Price Range (Based on Average Rates): $$
Hotel Class:4 star — TUI SENSIMAR Natura Palace & SPA 4*
Number of rooms: 269
Reservation Options:
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Also Known As:
Hipotels Natura Palace Hotel Playa Blanca
Hipotels Natura Palace Playa Blanca
TUI SENSIMAR Natura Palace & SPA Lanzarote/Playa Blanca

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