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TUI SENSIMAR Natura Palace & SPA
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Reviews (2,827)
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1,695
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All reviewsmarea barpool arealovely hotelgala nightsea viewbreakfast and dinnerthomson repevening entertainmentplenty of sunbedssalt waterthe air conditioninglobby barrelaxing holidaysmall supermarkethalf boardsea frontpremium room
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1,728 - 1,733 of 2,827 reviews
Reviewed September 14, 2013

My boyfriend and I spent a week here in August. We are both 20 years old and wanted a relaxing week away. It was a lovely hotel; clean, beautiful gardens and lovely hotel room and balcony.
We were first put in a room on the ground floor which I was not too happy with as the view was not what I was hoping for (looking over the sea and high up) However I went and spoke to reception and they were more than willing to help and moved us to an equally lovely room but with a much better view! All the staff were extremely helpful, happy and friendly.

The food was amazing! We went half board and would highly recommend this as the food was fresh, healthy and so good. The fruit at breakfast and dinner was so fresh and so much of it!
It is very quiet and relaxing especially by the pool (no cheesy music etc) and if you fancy doing something at night the bar (to the right of the hotel if you go out the back entrance) called the Marea was lovely, and the town was a very pleasant ten minute walk away along the beach promenade.
All in all this was a gorgeous hotel, food and location therefore great value for money.
Keep in mind it is very quiet so ideal if you are wanting to relax and enjoy the sun.

Thank you to all the staff who helped make the trip so enjoyable as well!

Room Tip: Book a room facing the pool and the sea, it is quite a remarkable view
  • Stayed: August 2013, traveled as a couple
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2  Thank Jasmine748
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIPOTELScanarias, * Quality Manager at TUI SENSIMAR Natura Palace & SPA, responded to this reviewResponded October 12, 2013

Dear customer,
we are happy to see that new generations appreciate the quietness and relaxing atmosphere the H. Natura Palace offers
Thank you too for the good comments about the MAREA Terraza Lounge Bar, also available on TripAdvisor.
We hope being able to welcome you back again,
best regards from all the Team of H. Natura Palace

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 13, 2013

Being given a surprise bithday -treat,by returning once again to this home -from -home hotel.for my special birthday. On arrival,being greeted by familiar faces,we were escorted to our room 1249. Lovely room great views,sun late afternoon. perfect. Ready to settle down for a fortnight of relaxing time. Down for the evening meal,to see & be warmly greeted by Xavier, Marco,& the supreme chef.....Don Carlos,beeming smiling faces. Great to be back. The food,better than some of the cruies ships weve encounted in the past. The "Birthday-Night" was a delight ,cake specially made,champs laid on,the works was given to me by the gang along with Babs (my-partner).a night that I shall always remember. Big "THANKYOU TO ALL AT THE NATURA PALACE. ps Back again .......SOON. Ron & Babs

Room Tip: 1249 1238 afternoon sun
  • Stayed: July 2013, traveled as a couple
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3  Thank maltaman1777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIPOTELScanarias, Quality Manager Canaries at TUI SENSIMAR Natura Palace & SPA, responded to this reviewResponded September 14, 2013

Dear customer,
thank you very much for the superb comment on TripAdvisor. We are very glad to hear you completely enjoyed your holidays and are more than happy to see you ticked all the boxes again!
We always like to hear comments and opinions in order to improve service given. Specially when they come from an habitual guest, as you are the ones who can really notice our improvements.
Looking forward to meeting you on your next visit to exchange thoughts,
best regards,
all the team at the H. Natura Palace

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 12, 2013

I stayed in this hotel for 1 week in June. The hotel was clean and the staff were friendly. The rooms were nice with comfortable beds. We were half board and the food was quite nice. I found the hotel lacked a holiday atmosphere and was very quiet.. The hotel would be more suited to older couples. I would not return to this hotel.

Stayed: June 2013, traveled with family
2  Thank Carol198
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIPOTELScanarias, - Quality Manager Canaries at TUI SENSIMAR Natura Palace & SPA, responded to this reviewResponded September 17, 2013

Dear Customer,
thank you very much for taking your time writing about your holiday experience at the H. Natura Palace.
We are very sorry to read that despite you liked the services, installations, food and friendliness of staff you would not return. It seems we are not the kind of establishment you were looking for.
In fact, as many other previous reviews observe, the atmosphere at the H. Natura Palace is a quiet one, suited for those guests looking for a relaxing and trouble less holidays away from disturbing noises and the daily hustle.
Whenever you wish to escape from the rush and enjoy the tranquility in this beautiful island of Lanzarote, we will be more than happy to welcome you back.
Best regards from all the team at the H. Natura Palace

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 9, 2013

One of the best holidays we have had. We were B&B and chose the senior suite for family of 4. Hotel is exceptional. Our suite was good- furniture a bit old and worn though. And why oh why is there no mirror above dressing table! We ate in once- food was good but was pricey. We prefer trying local restaurants. Worth trying Sebastian's For Greek food. La Marea bar is great- cocktails to die for. Hubby and I hooked on Hendricks and Daiquiri Fresca!
Taxi to marina is €4 - tryL'Artista for great Italian food and Volcan Timanfaya and Spices for best curries.
Pool bar- too expensive with 200 ml coke at €3.50 & beer €3,10 - use mini bar in room as fridge and buy from shop in reception instead.
We met great families with teenage children same age as ours and wonderful to see children having a good holiday too - shame about the complainers but this is not an adults only hotel! Zudin - you are "weally weally good"!!! Water polo was great fun and our girls loved it!
We have already been asked by our daughters if we can return....who knows!

  • Stayed: August 2013, traveled with family
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Thank ReevesFamily2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIPOTELScanarias, * Quality Manager at TUI SENSIMAR Natura Palace & SPA, responded to this reviewResponded October 12, 2013

Dear customer,
we are happy to read you and your family enjoyed your stay at the H. Natura Palace. We are also glad to know you liked so much the fabulous cocktails prepared at MAREA Terraza Lounge Bar (also on TripAdvisor) and look forward to seeing you back,
best regards from all the Team at H. Natura Palace.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 5, 2013

My wife daughter and I spent two weeks at the Natura Palace and had a really good time. We arrived at the hotel were greeted by the pleasant English speaking staff and too our surprise was told that the restaurant would be open at 11pm for a snack. Very welcome and a real surprise.
Our room on the first floor was more than adequate and would have been super had we had tea and coffee making facilities. On arrival you are provided with a card which you can use to charge food and drinks to your room and pay on departure.
The hotel has plenty of space and if you want to relax away from everyone else there is plenty of room.
The pool area is adequate but not extensive and beware the pools are unheated but in good condition.
The position of the hotel at the quite end of Playa Blanca may not be everyones liking but makes for a quite location. The promenade takes you to the nearest beach and shops (20 minutes) and to Playa Blanca itself (40 minutes). A taxi is less than 4 euros and can be booked from reception. The bus is cheaper.
The views from the hotel towards Forteventura at the back and the volcano at the front make the location idyllic.
The staff in the restaurant, bar and at reception are one of the hotels greatest assets they are very friendly, speak good English and want you to have a good time.
We went on three trips:
Lanzarote Uncovered - good value whole day trip giving you an incite into the island.
Catalanza - Boat Trip a wonderful half day trip the highlights being the jet ski ride and the snorkeling.
MHT - My wife and I saw the guys in Tenerife. Our 18 year old daughter enjoyed the show and fell in love with Crystal!
A wonderful summer holiday at a great hotel.

Room Tip: Higher rooms give you an uninterrupted sea view. Rooms nearest Playa Blanca get the sun in the morning and rooms nearest the Rubicon Palace get it in the evening.
  • Stayed: August 2013, traveled with family
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2  Thank BoneheadHorsham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIPOTELScanarias, * Quality Manager at TUI SENSIMAR Natura Palace & SPA, responded to this reviewResponded October 11, 2013

Dear customer,
thank you for letting us know how much did you enjoy your stay with us. We only hope this is the first of many more holidays at the H. Natura Palace.
Best regards,
all the Team at H. Natura Palace

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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