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“10th time and still brilliant”

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TUI SENSIMAR Natura Palace & SPA
Ranked #4 of 37 Hotels in Playa Blanca
Certificate of Excellence
staffs
Level 3 Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
“10th time and still brilliant”
Reviewed October 15, 2012

This place gets better.O K the bedrooms may need a certain amount of upgrading and the A/C may need turning up when its hot,but this place has charm and is very very comfortable.It is just like home from home for us,the staff are very pleasant and cannot do enough for you.Extremely surprised that some people found the food a little samey.If you think a choice of 4 different meats,5 different types of fish,as many vegetables and salads as you can imagine,spagetti,pizzas,and goodness knows how many more types of dishes on the hot plates and at least 10 sweets every night,oh and bucks fizz every morning,is samey then you must be very discerning indeed.If you cannot get fed here you have a problem with your diet.Everthing is cooked fresh and the breakfasts are to die for.Go there and enjoy every minute.The big thing for us is that you can get an excellent nights sleep as there is very little noise after 12

Room Tip: high room and you can see the sea better
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  • Stayed October 2012, traveled with friends
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4 Thank StaffsPotters
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Brighton, Sussex, UK
Level 5 Contributor
89 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed October 14, 2012

We stayed for a week in early October 2012. The weather was a fairly constant 28 degrees with only one day of cloud with a small shower.
We asked for a high floor and was given a 1st floor room on arrival? We asked to change and after viewing three other rooms found the ideal room which met our requirements. We wanted a sea and pool view which many of the rooms had views spoiled by the trees that were far too large for the gardens. They really should be cut right back to give all rooms better views.
The twin beds were very hard and uncomfortable and were showing signs of age. They definitely need upgrading.
The food was marvelous with a variety sure to suit every taste. The restaurant staff were amazing, we had never seen such a well trained group of dedicated professionals.
There are two large swimming pools, one fresh water, one salt water. Neither is heated but in October it was bearable. There is also a jacuzzi pool and a small pool for the toddlers.
Lots of quality sunbeds and plenty of umbrellas although they were set into the ground which meant you could not move them to take advantage of any shade. You had to move the sunbeds which meant you could have issues with your neighbours.
The hotel evening entertainment was very poor unless you like acrobats and dancers in local costume most nights. The only one we did enjoy was a Beatles tribute band. The hotel are missing a trick here as all they need is a resident DJ playing music suitable for the age of the residents (50 - 70) when we were there and the drinks sales would increase.
Turn left out of the seafront gate and you will find a lovely seafront walk into Playa Blanca town which takes around 45 minutes if you have a gently stroll or 20 minutes for the power walkers. If you turn right out of the gate and walk for 5 minutes there is a selection of bars and restaurants.
We hired a car for three days using the Thomson's rep. They use a company named Avia. An Avia staff member picked us up around 9.00 and drove us to their office to complete the paperwork. We were told to walk to a nearby street to find the car which we found was in poor condition. Dents all round, parts of the front grill missing , dirty etc. They changed the car after a long argument. We were surprised Thomson's are using this company.
All in all we would definitely return again but would make sure we get the floor / room we wanted confirmed after booking by contacting the hotel direct quoting our travel details etc.

Room Tip: Ask for a high floor with a view of the sea and pools.
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  • Stayed October 2012, traveled as a couple
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3 Thank EastStandSeagull
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Co. Antrim
Level 3 Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed October 2, 2012

We returned last week from a wonderful holiday at this hotel. We arrived late evening and were offered food ( sandwiches, salad and fruit ) which was more than sufficient for that time of night. We were given a room on the ground floor but asked to be moved which wasn't a problem. We got room 1124 which looked out over the pool and ocean beyond. Perfect. Reminded us of the view we once had in Hawaii on honeymoon. Breakfast the next morning was a feast and so was dinner that evening. We looked forward to it every morning and even partook in the odd glass of bubbly and fresh orange. We walked it off by dandering to playa blanca and back. Bit of a walk but so pleasant you don,t notice the time go by. We had lunch at the pool bar twice, very tasty and reasonably priced( quite large portions) so share if you only want a lite bite. Pool area fantastic, Pools were lovely and clean. We didn,t stay in hotel for entertainment so can,t comment. We went to le manea bar to the right of the hotel for cocktails a couple of times, much nicer than hotel bar. And other occasion to rubicon marina steak house, very nice also. Rooms were fine, pretty basic but comfy. Air con not too cool but we left a card in most days to keep it on. Hairdryer not too powerful either, good enough to try hair off a bit but wouldn,t want to be styling thick head of hair with it. Beds very comfy. Slept like a log and normally struggle first few days of holiday. All staff very pleasant and professional. Down side for me was mosquitoes. I got bitten, (as I knew I would) 26 times, 20 of which are pretty bad. I came prepared with before and after remedies but had to get stronger stuff from chemist. There is so much flora around the grounds and on balconies its inevitable. I would suggest if you know you are one to get bitten or/ and react badly take precautions from the minute you get there and get a plug in repellent from reception. I was a bit too late in acting and damage was done by day three. No fault of hotel though and on an up note would definitely recommend this hotel for a relaxing, scenic holiday.

Room Tip: We had room 1124 with a superb view of the ocean. Previous room on ground floor 110? Had view of min...
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  • Stayed September 2012, traveled as a couple
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5 Thank Shazzarolly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Weybridge, Surrey
Level 4 Contributor
39 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed October 1, 2012

Just returned from two weeks at this hotel, our second visit, the first being four years ago. The hotel is just as fabulous as before. Great rooms, ours was 1019 on the first floor, did ask for high floor but this was nice, the same room as last time, quiet with pool/sea view, good size bathroom, shower, bidet etc. our friends had room 1231 which was also nice, they were a bit worried as it was near the piano bar, but all live music is over with by 11 pm. and they didn't find it noisy. Previous comments in other reviews, about the beds being hard, don't worry, at home our bed is very soft with a sprung mattress, and we found the beds very wide and comfortable and always had a good nights sleep. Pool area was lovely and clean, with two great pools, plenty of sunbeds, although I am one of the people who reserved at 7.30 as I am a early riser, creature of habit and like to get the same spot daily, also a great time to go for an early stroll. Food is very good, (cava at breakfast if you want it) there is something for everyone, and puds to die for, also they have certain theme evenings, mexican, asian etc. Wine can be a bit pricey, but if you have a full bottle they will save for the next evening, also suggest pay cash as you go otherwise you will have a big bill at the end of your holidays. Entertainment we enjoyed, it was something to watch after your big meal, and chill out with a cocktail. If you don't want to see the live shows, there is a relaxing bar upstairs, with a chap playing the piano. All the staff very pleasant and friendly, especially Natalie who organised the day time activities which we always enjoyed. In conclusion, you will be impressed by a classy reception area, then it gets even better when you go to your room, then even better when you taste the lovely food. This is a very tranquill, relaxing holiday, a place to unwind, chill out and watch the world go round. Will definately be giving this hotel a third visit.

Room Tip: Most rooms look like they have a good view. Room 1019 a good view of pool and sea.
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  • Stayed September 2012, traveled with friends
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6 Thank Julia1192
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pontefract, United Kingdom
Level 4 Contributor
30 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed September 28, 2012

We have just returned from a weeks stay at this hotel and i can say it`s the best hotel i have ever stayed in. The hotel is a palace in ever sense of the word lovely rooms with balconies overlooking excellent gardens. The pool area is first class. There are three pools and a jaccuzzi we had no problem getting sunbeds whatsoever. The food is excellent and you are spoilt for choice. The entertainment on a night was quite good with a variation of bands singers and novelty acts. The compare did ramble on a bit in four or five different languages. The hotel is about thirty minutes walk from Playa Blanca or four euros in a taxi. You can get a ferry from Playa Blanca to Fuertuventura for about twenty three euros

  • Stayed September 2012, traveled with friends
    • Value
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Helpful?
4 Thank BRIAN L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
High Wycombe, United Kingdom
Level 4 Contributor
33 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed September 28, 2012

We have just returned from two weeks at the Natura Palace in Playa Blanca, Lanzarote. The hotel itself is very good but the location is very quiet and a long way out of Playa Blanca. The food is quite good but does get a little repetitive and therefore we did go out for several evening meals. We can highly recommend The Casa Roja (the Red House) at Rubicon Marina, it's a short taxi ride, about 5 euros. We did speak to a number of people who have been to the hotel several times, the most being twenty five times! The entertainment is not very good and is all finished by about 10.30 p.m. It would appear that lots of people go to their rooms early and watch TV - not what we would expect when on holiday! There was never a shortage of sunbeds, although in our second week people did seem to be getting up earlier to put their towels on them, we spoke to a couple who went down to reserve their sunbeds at 7.30 a.m.!We might consider going back in the future, although we never tend to go back to the same place twice.

Room Tip: We only booked 2 weeks in advance so our room was on the side overlooking the spa and crazy golf - n...
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  • Stayed September 2012, traveled as a couple
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    • Cleanliness
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Helpful?
1 Thank David_b_neon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Level 4 Contributor
28 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed September 27, 2012

Having just returned from eight days at this hotel I thought I'd crack straight on with a "fresh in the mind" review. However, before doing so, and having now experienced the real thing, I thought I'd check out the "poor" reviews on this website, just for a laugh.

The most recent bad review was back in January, so unless things have improved drastically since that time I've got to say that the writers of that, and earlier, reviews must be living in a parallel universe. The negative comments about the food (especially) and other aspects should be dismissed summarily.

Back to our own review. The first impression of an hotel (foyer, entrance hall, reception) is usually the one that "sticks" and sets the tone for the rest of the stay; in all those respects the Palace doesn't disappoint. In fact, my first reaction was "Is this the right hotel... it looks too classy". Fortunately, it was, and having checked in and decamped to our room my wife and I were both very pleased.

ROOM

We had asked for a "quiet room" and were on the first floor, facing westwards. We could watch the sunsets and the only problem was that it was a bit too hot to sit on the balcony until the sun had actually gone down (apart from on the couple of days of cloudy weather). The room was spacious with a lovely bathroom, very efficient shower, and was well cleaned every day. No complaints at all.

EATING

The choice of food in the buffet restaurant is, initially, quite amazing. They do have "theme"
nights (Italian, Mexican etc) but 70% of what you see on the first night is what you are going to see for rest of your stay. However, we found that there was plenty of choice for the eight days we were there. Saying that, in the very likely event that we return to this hotel, we would probably plump for bed and breakfast, especially if you are on a short break (5-7 days) as there are some very nice restaurants in very close proximity.

The drinks service at dinner can work out a little expensive. We were paying around 16 euros for a bottle of wine (around £13 at the current exchange rate) but you can ask for the bottle to be put back in the fridge for the following night, if you only want to indulge in a half bottle at a time. Still water was charged at 2.50 euros for a small bottle, which we did think was having "a bit of a laugh" as you really need a bottle each per night, and especially as you can get a large bottle from the hotel shop for one euro! And don't think of sneaking in your own bottle either... if you don't order anything they take your glasses away... crafty! We didn't actually ascertain whether the tap water was ok to drink either, and whether you could just ask for a jug of that on the table.

ONE FOR THE MANAGEMENT: We don't think it would be unreasonable to expect a 4 star hotel to offer a jug of free water at the dinner table?

TIP: Pick your time for going down to dinner. If you go early (6.30-7.30) it will likely be less busy, but you are also likely to have the families with small children joining you (although to be fair there weren't too many of these while we were there). Anyway, horses for courses!

THE POOLS

They have definitely got this so right at this hotel! The pools are lovely... ignore the daft comments about the pools being freezing cold, they are so definitely not. No, they are not heated, but who the hell wants a heated pool when the temperature is averaging 30 degrees. It's a blessed relief to cool down a bit when the sun's blazing! There is a chlorinated pool, a salt water pool (which is just great... the buoyancy is terrific), a whirlpool spa pool, and a small children's pool... in other words, enough for everybody. A nice little touch is the "changing hut" which makes it so convenient if you want to slip into something dry before having lunch at the poolside snack bar... this really should be something other hotels could offer as standard.

OTHER

There is no beach directly by the hotel, so if you're looking for a bit of seaside then you will need to take a walk down towards Playa Blanca where there are a few. However, if you treat this as a "poolside" holiday you'll love it.

Compared to other hotels on the road to PB which are extremely exposed to the general public the Palace is very secure and private. You use your room pass key to access the grounds via a locked gate on the main drag. Turn right out of the gate, towards the lighthouse, and you will shortly come to a collection of restaurants, plus a lovely Cocktail bar where you can sup your poison of choice, looking out to sea and enjoying the barmy ocean breeze. Bliss! Alternatively, a half-hour walk in the other direction will take you into Playa Blanca and its more vibrant night life.

The hotel was reasonably full when we first arrived, and there was an element of "towels on loungers" first thing in morning (guilty parties within both the British and German contingents). The hotel states that towels put on beds before 9 a.m. will be removed but we saw no sign of this. Some "hot spots" around the pool had towels on them way before that time. However, the only time we struggled to find loungers was after returning from a walk in the afternoon; at peak times you may have to hunt around a bit to find a couple of beds and a decent bit of shade.

As inferred earlier, this is not really a hotel that caters for families, so if you're looking for somewhere with (on average, but not exclusively) the "older" clientele then it is definitely for you. However, be aware that there were families with very young (pre-school) children.

ENTERTAINMENT

There were variety acts on most nights, but we only went to one and it was ok, a "comedy/acrobatic" family act (although most of the "comedy" aspect was pretty much lost on us!). But, in the absence of anything better to do, give it a shot.

A COUPLE MORE SUGGESTIONS FOR THE MANAGEMENT:

This hotel seems ready-made to be "Adults Only". Given that it already has something of a reputation for this, it wouldn't seem a quantum leap to make that move.

The hotel definitely needs an outside evening bar. The poolside bar would be perfect for this but for some obscure reason it closes at 6.00. The internal cocktail bar is ok, but seemed to have no air conditioning and was thus ridiculously hot. You are pretty much forced offsite if you want to have an evening drink outside.

Perhaps alongside of this, the hotel could offer an "All Inclusive" package to include all meals, snacks and drinks. We found the most irritating aspect of our stay was the constant need to either (a) carry cash around, or (b) constantly charge everything to our room and keep an eye on your "tab" (unless you're fortunate enough to not have to worry about that aspect!). As a guide, we managed to rack up a room tab of £130 during our eight-day stay, and that was being reasonably frugal.

FINAL VERDICT

This is an attractive and well-kept hotel, with plenty of food choices and a lovely pool and garden area. Apart from the pretty poor evening entertainment there is nothing much to do, but if you are looking for a "chill out" time then look no further. We plan to return, probably for a 5-6 day break, but would go b&b next time. Generally speaking though, you can ignore the "poor" reviews... they just don't hold water; you won't be disappointed!

Room Tip: We were in 1110 (having asked for a quiet room). This is "on the side" of the main complex...
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  • Stayed September 2012, traveled as a couple
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Helpful?
7 Thank John_and_Jayne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about TUI SENSIMAR Natura Palace & SPA

Property: TUI SENSIMAR Natura Palace & SPA
Address: Urbanizacion Montana Roja, s/n, 35570 Playa Blanca, Lanzarote, Spain (Formerly Hipotels Natura Palace)
Location: Spain > Canary Islands > Lanzarote > Playa Blanca
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Playa Blanca
#2 Family Hotel in Playa Blanca
#3 Luxury Hotel in Playa Blanca
Price Range (Based on Average Rates): $$
Hotel Class:4 star — TUI SENSIMAR Natura Palace & SPA 4*
Number of rooms: 269
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Also Known As:
Hipotels Natura Palace Hotel Playa Blanca
Hipotels Natura Palace Playa Blanca
TUI SENSIMAR Natura Palace & SPA Lanzarote/Playa Blanca

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