Stayed here in October for a week just to relax and chillout. The hotel is on the outskirts of Playa Blanca between the H10 Timanfaya Palace and the H10 Rubicon Palace. Most rooms have a view out to sea; we stayed in 1242 which is on the west side of the hotel giving sun in the afternoon and evening. Rooms 1242 to 1250 seemed to be the best as these were on the top floor, west facing with a pool and sea view.
The check in was efficient and friendly, but as others have noticed, while the service generally is good, there is no attempt to make conversation, its just professional and thats it. The hotel isnt overly big so you do get to see the same staff during the days and nights, but compared to other hotels I have stayed in, its very impersonal.
Inside the hotel is a small shop selling the neccessities and a small supermarket across the road. Thats about it unless you walk for 10-15 mins towards Playa Blanca where a few more shops can be found.
The restaurant was ok, but nothing special. Food was plentiful but seemed to consist of a lot of fish dishes every night, and my partner who is vegetarian did struggle. The restaurant lacks any real atmosphere and is based on a glass centre containing some trees and plants. What would be nice is that there is room outside to make an outdoor eating area, why they dont take advantage of this I dont know, particularly for breakfasts. Food quality was ok and neither of us experienced any funny tummy's, but had we stayed here for more than 7 nights I think we would have looked elsewhere to eat in the evenings.
Prices were reasonable, the cheapest bottle of wine being around 15 Euro then upwards to about 50 or more. A bottle of San Valentin is recommended if you like medium sweet white wines. Snack bar prices were also reasonable, with a toastie and fries around 5 Euro.
Entertainment is Mon-Sat and was ok, consisting of just one show at 21:45 lasting for just under an hour. The hotel clientelle seemed to be mostly elderly people and we were amongst the few younger people there. The piano bar upstairs was comfortable, but again, it lacked any atmosphere.
In the daytimes the pool area was where we spent most of our time. The area is large with plenty of shade and privacy should you need it. The pools are large and clean, however there are a lot of broken and missing tiles in the pools, and a few loose around the outside of the jacuzzi. The pools were both cold, one is saltwater, and the jacuzzi is also cold. The mini golf was very worn and most holes full of water (from the sprinkler system). The gym was small but adequate.
There was no poolside service in terms of drinks, and to get a pool towel from reception was a task in itself involving a 10 Euro deposit each, computer and form filling! We didnt bother paying the 9 Euro to use the fridge in the room, though we did use it we just took our drinks out in the day while the maid cleaned the room.
The maid service was very good, and rooms cleaned very well, however, the rooms are dated and showing their age, and our room had a lot of mosquito splats on the walls and ceilings. Infact, we encountered a lot of mosquitos during our stay, and the maid was kind enough to leave us some extra tabs for our refils. Make sure you take repellent with you.
Overall if your looking for somewhere very quiet, and to just lay by the pool all day and your not bothered about night time entertainment or gourmet food then by all means this would be a great hotel to choose. If your looking for that little bit more, then I would say look elsewhere. We enjoyed our holiday, and the hotel had no major negatives, but at the same time, a week was enough for us, and the hotel didnt have any real "charm" as such - it just did what it said on the tin, no more, no less.
One tip, for a snack, exit the hotel facing the sea, turn right and go the bar called Manea 5 mins along the sea front walk. It has excellent places to sit, or lay! and faces the sea. Snacks are reasonably priced and the place is also well worth a visit in the evening where DJs play a variety of good music.
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- Also Known As:
- Hipotels Natura Palace Hotel Playa Blanca
- Hipotels Natura Palace Playa Blanca
- TUI SENSIMAR Natura Palace & SPA Lanzarote/Playa Blanca