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“Dream of a hotel”

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Gran Castillo Tagoro Family & Fun Playa Blanca
Ranked #10 of 37 Hotels in Playa Blanca
Certificate of Excellence
GreenLeadersSilver level
Birmingham
Level Contributor
55 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“Dream of a hotel”
Reviewed March 21, 2014 via mobile

Just got back from a seven night stay at this hotel. Here is an honest review. I do hope the hotel takes the comments I have made as intended. I must stress that the hotel us wonderful and that we and our friends have all had a great stay.

Room- we were upgraded to a Junior Suite which was lovely as it had a very large terrace with sunbeds, table and chairs and a clothes airer. It had an extra bedroom as well as a separate lounge area with a sofa bed and a chair and a flat screen tv. Several English channels to choose from on the TV. Ceiling fans in each bedroom as well as air conditioning although we did not need to use this. The main bedroom had a super king size bed and two large wardrobes which contained 2 drawers in each one and a safe (free to use) in one of them. There was also another flat screen TV in here and a kettle and cups but no tea/coffee although you get what you needed from the bar/restaurant. Shame there was no iron/board although the hotel do have an ironing service but this seemed to be costly. The rooms were spacious. Sheets were changed twice during our weeks stay. There was a small fridge which you could have stocked if you called reception.

Bathroom- large but not as nice as the one in our friends superior pool view room. There was a nice deep bath with standard shower above it, Personally I would have preferred a separate shower. Range of quality toiletries was excellent, the best I gave ever seen and even included toothbrushes, toothpaste, shower gel, shampoo, conditioner, body lotion, shaving kit, bath crystals and a soap massage bar. There were lovely fluffy bathrobes and slippers.

The hotel itself is large as it used to be two hotels. This means the layout is somewhat confusing and it takes a while to find your way around. The staff are all really friendly and helpful. Entertainment is not very good really but I find this the case at most all inclusive hotels. The animation team does their very best but the entertainment does let the hotel down a little.

Pools - there are numerous pools on the complex, quiet ones as well as busy ones, some are heated. There is also a children's pool with slides as well as a nearby play area. Sunbeds round the quiet pool by the spa have mattresses so are a little more comfortable.

Spa - we had a free visit to the spa included during our stay and I have to say that this was most enjoyable. The spa hydroptherapy circuit is very relaxing and steam room and sauna use was included as well.

Bars - the service in these is great, the staff are all helpful and are happy to provide multiple drinks we did not have a problem in getting drinks for our party of 8. The drinks were great and some branded spirits were included just ask for them by name. The only way to improve here would be to provide waiter service, this would be nice.

Food- we ate at both of the a la carte restaurants. Both of these were very nice and the food was of good quality. The Chinese was the better of the two in my opinion simply because it felt like you were eating at a Chinese restaurant, whereas in the Italian you felt like it was a canteen, it lacked atmosphere. Service in both was excellent. You have to book the day before at reception to eat at either.

The buffet restaurant was excellent, it is very large. For breakfast and lunch you sit where you want and there is even an outdoor terrace area to sit at. The food is plentiful and of good quality, always plenty of choice and you would have to be extremely fussy not to find something that you liked here. I have stayed at many all inclusive hotels and the food here was the best I have come across. Of an evening the seating was allocated and you kept the same table throughout your stay. Two sittings each evening one at 1800 which seemed to be mainly families with children and one at 2030 which we asked to be allocated to.

The snack bars were great too, burgers, hotdogs, pizza, toasted sandwiches and salads. The food was of good quality. Fantastic service at the one by the large pool with a lady called Maria who worked extremely hard and was very friendly and helpful.

Access to the rocky beach was through a gate which could be accessed by using you room keyboard.

Cleanliness- at all times the hotel was immaculately clean, toilet facilities even by the pool areas were kept spotless.

Disabled access - suitable complex for those on wheelchairs or electric scooters as there was always a route with ramps, however as it is a very large complex those with walking difficulties might find it a little too spread out.

Our stay was most enjoyable and I would have no hesitation in recommending this hotel. We don't usually return to the same hotel twice however I would make the exception for this complex as we were treated so well and facilities were so good.


Stayed March 2014, traveled with friends
Helpful?
6 Thank BirminghamKatie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Gloucester, United Kingdom
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed March 20, 2014

Our 1st time staying at 5* accomadation,the Resort was 1st Class easy to get around with wheelchair,room easy to get around for Disabled,one thing they could do around resort is put up Directions to lifts as we had to direct several other Wheelchair clients to where they were....Food was Top Notch catering for everyone's taste buds and plenty of it as well,Grill Chef Christian was Friendly and cooked meat to Your liking without it being a problem and always up for a chat,made his work look easy and enjoyable....Animation Team well they were 1st Class even thou they mimed shows the energy they put into it was brilliant and there take of Micheal Flatleys Riverdance well words cant describe how Good it was,they maybe be need to look into some Acts they bring in as didn't think much of them,overall thoroughly enjoyable time had by Myself,Wife and Disabled Son (29).....

Room Tip: most rooms sea facing but also a few tucked away so stress Your requirements when Booking.PS there i...
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  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank 187047Timwilliams
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DreamplaceHotels, Director de Relaciones con Clientes at Gran Castillo Tagoro Family & Fun Playa Blanca, responded to this review, March 21, 2014
Dear 187047Timwilliams,
From the entire team of Dream Gran Castillo Resort 5* we would like to thank you for your great comment on Tripadvisor.
Thank you for your suggest, we will take note of your advice. We are so glad to know that the variety and quality of the food in each one of our three restaurants is a highlight for our guests. Thank you for mentioning our chef Christian, we will convey to him your kind words in relation to their work. We appreciate your friendly words about our animation team, they work really hard so our guests can have a lot of fun during the aqua gym or other activities and at night they can watch the great shows. We are very happy to hear that you thought our hotel was fantastic and we certainly hope you will come back to our hotel again soon. If you book your next stay directly with us, you will receive a special 5% discount for returners.
Best regards,
Miriam Pla
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed March 19, 2014 via mobile

This hotel is by far the best hotel I have ever stayed in. It has the wow factor, I loved it.
They are not bothered on how many drinks you order at the bar.
Food was perfect, plenty to choose from.
Views are amazing.
Rooms outstanding could not believe how big they are, and cleaned to a very high standard every day.
Entertainment was also a laugh.
Would highly recommend this to anyone and everyone, do not understand how people can complain about hotel, don't listen to bad reviews. Its perfect! I will be returning :)

Stayed March 2014, traveled as a couple
Helpful?
6 Thank Carr89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DreamplaceHotels, Director de Relaciones con Clientes at Gran Castillo Tagoro Family & Fun Playa Blanca, responded to this review, March 21, 2014
Dear Carr89,

Thank you very much for sharing your fantastic experience in our Dream Gran Castillo Resort 5* with us on Tripadvisor.

Our bar service always try to satisfy our guests needs, so we are glad to know that you enjoy the cocktails. It is wonderful for us to hear that you liked the wide variety of delicious dishes offered to our guests each night in our three restaurants. Like you said all our rooms have great views, they are also very spacious and provide everything our guests need during their stay. We are glad that you found it very clean. During the day our animation team offers many different activities and at night they put on a great show so our guests can finish their day with a smile on their faces. We hope you will return to our hotel soon and thank you for recommend our hotel too. We offer a special 5% discount to our loyal guests, who book their next stay directly with us.

Best regards,
Miriam Pla
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed March 19, 2014

Stayed at Dream Gran Castillo from 11th to 18th March 2014.

We had a wonderful time and would like to congratulate the manager and his staff on running a first class hotel.

All the staff members, without exception, are cheerful, polite, friendly and helpful.

Our room was extremely spacious, well equipped and comfortable. The house keeping staff do a wonderful job of keeping on top of everything. The whole complex is spotlessly clean and well maintained. We received a telephone call on the morning of our second day politely asking if everything was ok with our room and if there was anything we needed.

The variety and quality of food is excellent. The idea of having 2 sittings in the evening works well. We were allocated the first sitting on arrival but as we prefer to eat later we asked if we could change and this was easily done. Soft drinks, bottled beer and wine by the bottle are all available and of decent quality. If you ask for a glass of wine that's what you will get and your water/waitress will come and top it up for you as and when or if you prefer just ask for a bottle and they will leave a full bottle at your table.

We ate twice at the Italian restaurant and the food there was excellent. Starters and desserts are self service and you order a main from the extensive menu. We sampled the fillet steak and pizzas and they were very good.

There are numerous pool areas to choose from. We chose the quieter pool near the Spa and this suited us perfectly. This is not heated but once you are in the water and swimming it is great,

[I have to mention my one complaint here and that concerns sunbeds. You are given a note on arrival, it tells you in the information booklet in the room, it is printed on notices on the pool towel huts......etc - "Do Not Reserve Sunbeds: At 10.00am any unattended towels on sunbeds will be removed. Towels left unattended on sunbeds for lengthy periods of time will be removed." If you are going to stipulate rules you must enforce them! At 7.30am onwards the towels/books start to appear on sunbeds without fail. On one day we saw one chap reserve 4 sunbeds before 9.00am and then they didn't appear to use them until 4.00pm!! During that time a few couples and parents with young children were searching for available sunbeds and it's ludicrous that they couldn't find any because of a few inconsiderate individuals!]

Walking from the hotel along the promenade towards Rubicon Marina and Playa Blanca town is very pleasant. You can go the other way towards the excellent beaches of Papagayo.

We hired a Nissan Juke for a day via the rental company in the hotel lobby. For 50 euros plus fuel we thought it excellent value. The roads are excellent and not overly busy. We travelled from Playa Blanca to the northern most tip and back visiting a number of places of interest on the way in 8/9 hours so it is a great way of seeing some of the island.

We were sorry to leave Gran Castillo after a week and an extra few days would have been nice. We have no doubt that we will go back in the next year or two.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank markj1960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DreamplaceHotels, Director de Relaciones con Clientes at Gran Castillo Tagoro Family & Fun Playa Blanca, responded to this review, March 21, 2014
Dear markj1960,

We from Dream Gran Castillo Resort 5* would like to say thank you that you shared your amazing experience in our hotel with us on Tripadvisor.

We are sorry for the issues with the sunbeds during your stay. We have a special sun bed policy in our hotel, where the pool man removes towels from sun beds, which are not being used for a longer time, so every guest has a chance of lying on a comfortable sun bed. If any problems occur during your stay, please do not hesitate to contact with our staff and they will be able to help you to solve the problem. You are telling how good our staff is, that is great for us, due to they always try to give the best service to our guests. Thank you for emphasizing how spacious and well equipped our rooms are. We always make sure our hotel is very clean and tidy. We are so glad to know that the variety and quality of the food in each one of our three restaurants is a highlight for our guests. There are 11 pools in our hotel, so every guest can find a quiet one during their stay. The location of our hotel close to Playa Blanca is ideal for going on excursions and discovering the islands attractions and we are happy you loved the island so much. We are very happy to hear that you would repeat your holidays with us. On bookings of our loyal guests, which are made with us directly, we apply a special 5% discount.

Best regards,
Miriam Pla
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tipton, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 18, 2014

just returned from a very relaxing week at this hotel.My wife,my son and i have nothing negative to say at all,for the time of year this hotel ticked all the boxes.
Excellent choice of food morning,lunchtime and evening as to be expected with the all inclusive package...special thanks to Christian the most polite well organised chef we have met,nothing to much trouble.
very helpful restaurant staff,always looking to top up the red wine glass,again thanks to otman...service with a smile.
Lovely heated pool and a cooler unheated pool for the braver swimmer,all very clean.
Didn t struggle for a sun bed and could exchange your towels each morning or afternoon in the bed area by the pools.
Bar service very good,the staff keep themselves busy in the busy night time periods not to long to wait for drinks etc.
Spacious room,family superior with sea view refreshing shower,good quality beds,good cleaning service..i could go on but as i ve said it ticked all the boxes...

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank happydaysaway007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DreamplaceHotels, Director de Relaciones con Clientes at Gran Castillo Tagoro Family & Fun Playa Blanca, responded to this review, March 19, 2014
Dear happydaysaway007,

We would like to thank you for sharing your great experience in our Dream Gran Castillo Resort 5* with us on Tripadvisor.

It is wonderful for us to hear that you liked the wide variety of delicious dishes offered to our guests each night in our three restaurants.You are mentioning how great our staff is, it's wonderful for us, since they all do their absolute best each day.There are 11 pools in our hotel so every guest can find a quiet one during their stay.Our bar service always try to satisfy our guests needs, so we are glad to know that you enjoy the snacks and cocktails.As you mentioned our rooms are very spacious and provide everything our guests need during their stay and we are glad that you found it very clean.We hope to welcome you back again soon. For repeating guests, there is a special 5% discount, if they book their next stay directly with us.

Best regards,
Miriam Pla
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 17, 2014

we had a marvellous holiday and would recommend the Gran Castilla as a very good place to stay. We would also like to thank the manager and staff of the hotel for their help and support following an accident which meant we had to stay longer than originally planned.

Rooms
These are exceptionally spacious, we had a superior room with sea view. It had a separate seating area, balcony, separate dressing room and bathroom with shower and toilet off the main bathroom. There is a small fridge and TV on which there is Sky News, CNBC and a 60's channel showing Streets of San Francisco etc. There is a hair dryer in the bathroom but it does not have a lot of power if you gave long hair, so take your own. There are no tea making facilities, but we asked for a kettle and one was promptly provided.

Pool areas

Facing the sea front is a large pool area with a heated pool. Water aerobics etc take place in here if sufficient demand and there is a full activity board up by the terrace/reception area telling you times and where to go.

There is a lovely quieter pool area by the spa with mattresses for the loungers. This tends to be mainly adults as the pool is not heated.

There are two further pools down by the Italian restaurant for families and children with water slides, fountains etc. around here there are also facilities for archery, pistol and rifle shooting and what looked like volleyball. Table tennis and other games are available in the cafe area by the childrens pools.

There is a spa and gym.

Restaurants

The main restaurant offers a huge variety of cooked and cold food. You are allocated the same table for each evening meal, but can sit where you like for breakfast and lunch.

You can also eat in the Italian or Chinese but must book these the night before. The Italian is self service for starter and pud but waiter served for the main. The Chinese us waiter service. Food is very good in both.

Altogether a great place to stay.

Room Tip: Sea view and not too high up as lots of stairs
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Anne W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DreamplaceHotels, Director de Relaciones con Clientes at Gran Castillo Tagoro Family & Fun Playa Blanca, responded to this review, March 19, 2014
Dear Anne W,

Thank you very much for sharing your fantastic experience in our Dream Gran Castillo Resort with us on Tripadvisor.

You are telling how good our staff was, that is great for us due to they always try to give the best service to our guests. As you mentioned our rooms are very spacious and provide everything our guests need during their stay.Like you said our hotel is very spacious so there is enough space for all our guests to be able to spread out and enjoy a relaxing holiday.Our guests can discover our 11 pools and since there is also a children's pool every client can choose their favorite one.It is wonderful for us to hear that you liked the wide variety of delicious dishes offered to our guests each night in our three restaurants.We are very happy to hear that you thought our hotel was fantastic and we certainly hope you will come back to our hotel again soon.We offer a special 5% discount to our loyal guests, who book their next stay directly with us.

Best regards,
Miriam Pla
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sherborne, United Kingdom
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 17, 2014

Just returned from another fantastic holiday at Dream Gran Castillo. This was our 3rd stay and the hotel and staff, although you wouldn't believe they could, but just get better and better! Beautiful place, the food absolutely outstanding and even better than last year. Special mention to Christian the show chef and now our friend and to Taid & Francisco - superb waiters who looked after us so well. We really cannot recommend this place enough and defy anyone to find better people or hotel. Excellent value for money too.

Room Tip: We love overlooking the main pools, most of these rooms you can see the sea too rather than overlook...
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Antonia A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DreamplaceHotels, Director de Relaciones con Clientes at Gran Castillo Tagoro Family & Fun Playa Blanca, responded to this review, March 21, 2014
Dear Antonia A,
From the entire team of Dream Gran Castillo Resort 5* we would like to thank you for your great comment on Tripadvisor.
You are mentioning how great our staff is, it's wonderful for us, since they all do their absolute best each day. Thank you for mentioning to our chef Christian and our waiters Taid and Francisco, we will convey to them your kind words in relation to their work. It is wonderful for us to hear that you liked the wide variety of delicious dishes offered to our guests each night in our three restaurants. We hope you will return to our hotel soon and thank you for recommend our hotel too. On bookings of our loyal guests, which are made with us directly, we apply a special 5% discount.
Best regards,
Miriam Pla
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Gran Castillo Tagoro Family & Fun Playa Blanca

Property: Gran Castillo Tagoro Family & Fun Playa Blanca
Address: Calle la Hoya de Afre 2, 35580 Playa Blanca, Lanzarote, Spain (Formerly Dream Gran Castillo Resort)
Phone Number:
Location: Spain > Canary Islands > Lanzarote > Playa Blanca
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Playa Blanca
#4 Green Hotel in Playa Blanca
#6 Romantic Hotel in Playa Blanca
#7 Family Hotel in Playa Blanca
#7 On the Beach Hotel in Playa Blanca
#8 Luxury Hotel in Playa Blanca
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Gran Castillo Tagoro Family & Fun Playa Blanca 5*
Number of rooms: 327
Official Description (provided by the hotel):
Like a grand castle which majestically dominates the seascape of the AtlanticOcean and its islands, the magnificent GRAN CASTILLO TAGORO is erected in the charming area of Playa Blanca, in the south of the volcanic isle par excellence: Lanzarote. With the conviction that elegance and comfort should come naturally, this Hotel is a tribute to 16th century Canary history and colonial architecture, inspired by the "Castle of San José" and the typical landscape of the island, blending in with the environment. The building is divided into different zones which maintain their colonial style, where the white facades and volcanic stone contrast with the backdrop of the deep blue ocean. A charming interior courtyard of Arab inspiration bathes the reception area with light, and the contemporary décor and pale colours create a warm and very elegant atmosphere. GRAN CASTILLO TAGORO pampers every detail of the rooms and suites, which have breathtaking views of the sea and surrounding scenery. They are decorated in a contemporary style, with marine touches, light-coloured wood and pale colours, creating a pleasant atmosphere full of light. The discerning selection of restaurants and cuisines serve Canary, national and international specialities. There are conference rooms featuring spearhead technology, and various outdoor zones for events of different kinds. The "Vitanova SPA" thalassotherapy centre provides the benefits of thermal seawater, and specific treatments for the body and soul. The Hotel features a wide range of facilities and services. ... more   less 
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Also Known As:
Dream Gran Castillo Hotel Playa Blanca
Dream Castillo Papagayo Lanzarote
Gran Castillo Tagoro Family & Fun Playa Blanca Lanzarote

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