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“Great 4 Star Plus Hotel, sadly the only downside slow resturant service!” 4 of 5 bubbles
Review of Gran Castillo Tagoro Family & Fun Playa Blanca

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Gran Castillo Tagoro Family & Fun Playa Blanca
Ranked #10 of 38 Hotels in Playa Blanca
Certificate of Excellence
GreenLeadersSilver level
Edinburgh, United Kingdom
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Great 4 Star Plus Hotel, sadly the only downside slow resturant service!”
4 of 5 bubbles Reviewed September 29, 2013

We have just got back from a lovely relaxing week in the sun at the Gran Castillo to celebrate my Birthday. This truly is a wonderful hotel, although not quite a 5 star.
The food was excellent, staff very friendly, rooms clean, great spa facilities - but disappointingly the restaurant service was slow. No fault of the staff but the lack of them, particularly at the lunch time service - one day it took 15 minutes to even be acknowledged for a drink!
However even when rushed off their feet, the staff were extremely polite and helpful.
Another slight downside was the quality/limited evening entertainment, which quite a few guests were complaining about.
This is a perfect hotel for couples and families alike with separate pool areas for both groups if required. The kids pool looked particularly good fun with the water slides!
Overall we had a fantastic, relaxing holiday and would thoroughly recommend booking - you will not be disappointed, how could you be with cava everyday to sip whilst watching the sunset - paradise!

  • Stayed September 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Hargreb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dreamplacehotel, Guest Relations Manager at Gran Castillo Tagoro Family & Fun Playa Blanca, responded to this review, September 30, 2013
Thank you very much for your great comment about our Dream Gran Castillo Resort 5* on Tripadvisor.
We are very happy to hear you had an excellent stay in our hotel and that you found the food excellent, the staff very friendly, the rooms clean and the spa facilities great. We apologize for the slow service in our restaurant, but we can assure you our staff is doing their absolute best, for our guests to have a wonderful holiday. We are currently dealing with the problem of not enough staff in our restaurants. We appreciate that you found our staff extremely polite and helpful. Our animation team is working really hard to put on a great show at night for our guests to enjoy, but sometimes it is hard to meet everybody’s taste and we apologize for the fact that you didn’t enjoy the entertainment so much. In our hotel there are 11 pools, for our guests to choose their favorite one or to discover them all. Thank you very much for recommending our hotel, we hope you will be staying with us again soon, if you book directly with us, there is a special 5% discount for loyal guests.
Best regards,
Miriam Pla
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,210)
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English first
Stockport, United Kingdom
Level Contributor
35 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed September 29, 2013

We have just returned from a 2 week holiday at this tremendous hotel.Having tried unsuccessfully to book this hotel 12 months ago (due to it being totally booked up,and now we can see why!!!) we made sure this year.To begin with the welcome and check in at reception was first class,being given a glass of Cava on arrival and fast arrival to our room.The room allotted to us was was extremely large and wonderful.We had everything,large bathroom with double sinks,bath,separate shower cubical and a beday. We had our own dressing gown and slippers,a bottle of Cava and Belgian chocolates in the room. The massive double king bed was also welcome!.....The food was absolutely fantastic with more than enough selection to please EVERYBODY. There is a Chinese and an Italian restaurant which were both excellent and we went twice to each.There are plentiful pools at the hotel,the kiddies pool had slides and a bouncy castle ideal for those with children.There was a different show every night which were good.The animation team are very good and work hard. All the bars provide international branded drinks with generous measures!!...If you go out of the gate at the sea end of the hotel and turn right there is a wonderful 20 minute walk to the Rubicon Marina along a superb cliff top pathway with stunning views.If you turn left out of the hotel gate and walk a similar distance you arrive at a superb sandy beach....All in all we had a fabulous time at the Gran Castillo and will be back for more in the near future......GO ON BOOK IT!!!!

Room Tip: room 3267 will do nicely!
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank markmywords1956
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dreamplacehotel, Guest Relations Manager at Gran Castillo Tagoro Family & Fun Playa Blanca, responded to this review, September 30, 2013
Thank you very much for sharing your great experience in our Dream Gran Castillo Resort 5* with us on Tripadvisor.
We appreciate that you thought your arrival with our little gifts was first class. Like you said our rooms are very spacious and have a fully equipped bathroom for our guests to be able to completely enjoy and relax. We are very happy to hear you liked our little gifts in the room so much. In our three restaurants we offer a wide variety of dishes for your guests to discover and savor. Our 11 pools are perfect to cool off after one of the many sunny days on Lanzarote. Our animation team is working really hard to entertain our guests and to put on a great show every night. Our entire staff is working really hard to provide our guests an amazing stay and we are very happy to hear you enjoyed the drinks at our bar. Our hotel is located in the area around Playa Blanca, one of the most beautiful beaches, where our guests can find nice shops, to buy some souvenirs. We hope you will be staying with us again soon. There is a special 5% discount for guests, who stayed in our hotel before and who book their next stay directly with us.
Best regards,
Miriam Pla
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
N.Wales
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
3 of 5 bubbles Reviewed September 28, 2013

On arrival we had to wait for the porter to come and get our bags,This is by no means having a go about waiting at all !! The problems now materialise with the hotel in the first 10 minutes after checking in.The 2 main problems being the fact that they are grossly under staffed for the amount of guests and also the size and complexity of the hotel when you first arrive! I don't expect a porter to show me to my room,but soon realised that you had to be shown as it was like a maze and would never have found it,so this service was needed not for any other reason.Thus we had to wait as on the night in question there was only one porter.The rooms were very spacious and tastefully decorated with excellent bathroom and services (hair dryer,bath,seperate shower and double sink).We had an inland view as it would have been an extra 40 euros a night to have a seaview. My biggest problem throughout our stay was the noise issue with the corridors! You would swear the door to the room was wide open all holiday as there is no sound insulation from the noise of people shouting,kids screaming or the rattle from the cleaners trolleys from 8am onwards.Im sorry if this sounds like moaning but did not sleep well here.My overall impression of this hotel is good in places ie, Chinese and Italian restaurants but main one poor,just too overcrowded. Entertainment was rubbish at night,entertainment team miming to grease and queen night just summed up the amateur dramatics. The hotel is at least a mile from anywhere along coastal path. Overall all I can say is if honestly you are expecting 5 star then go somewhere else.it is not and will never be 5* and is just 4*. I think I now know why this holiday was allot cheaper than 5* visited in the past.......To sum up I think its grand for families with small children as it has a pontins feel about it around the far side of the complex but don't think its very good for couples.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank santasid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dreamplacehotel, Guest Relations Manager at Gran Castillo Tagoro Family & Fun Playa Blanca, responded to this review, September 30, 2013
Thank you very much for your comment about our Dream Gran Castillo Resort 5* on Tripadvisor.
We apologize for the problems at your arrival and for the loud noises at night, but we are very happy you liked the size of the room and your fully equipped bathroom so much. In our hotel there are three restaurants, which offer a wide variety of food for our guests to choose from. Our animation team is doing their absolute best to entertain our guests and to put a smile on their faces, but unfortunately it can be hard to meet everybodys taste and we are sorry that you didn’t like the entertainment. Our hotel is located in the area around Playa Blanca, one of the most beautiful beaches on Lanzarote, where our guests can find some very nice shops. We hope to be able to welcome you back in our hotel, to be able to assure you of our 5* rating. There is a special 5% discount for loyal guests, who book their next stay directly with us.
Best regards,
Miriam Pla
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dudley, United Kingdom
Level Contributor
52 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 bubbles Reviewed September 27, 2013

Stayed here all inclusive returning today 27.9.13
Can not fault the place.. Welcome drinks on arrival in reception I had a glass of cold Cava.
Taken to the room by the porter, room was huge, spotlessly clean. Towelling robes and slippers so if your flying with Ryanair or "conair" you don't need to take toothbrushes, paste, shampoo, shaving items, moisturiser, shower gel etc as they are in the hotel provided and you'll save a few kilos in weight. I took my own toiletries as I didn't know this and prefer using my own but the are provided by the hotel.
The hotel is one mile from rubicon marina which is a walk along the coastal path. Beyond that a further mile is the resort of Playa Blanca hosting bars, shops, restaurants etc.. Around the Marina is very nice with expensive yachts and nice shops. There's a small market there on a Wednesday selling gifts and lovely aromatherapy candles.
We hired bikes for a day from just outside the hotel to the shopping complex to the right that cost 9euros a day. They did the job and we rode along the coastal path for 6 miles.
The entertainment in the hotel is typical holiday stuff, Michael Jackson, Abba tributes etc.
They're ok and quite entertaining.
Food is brilliant, plenty of choices and fresh items. Some say that it's repetitive but we didn't find that. At home we eat well and found that the food was of good quality and variety. The one thing that makes this hotel is its team of dedicated hard working staff. They are attentive, cheerful and professional and are are credit to the place. Can't think of anything bad to say at all about the place. Papagayo beaches are 20 minute walk but you'll need decent ish shoes or trainers. Flip flops are ok but the path is a bit rubbly and can be slippery. There is also a van that comes to the beach selling water but you can take a big bottle from the hotel for no extra charge. There's wifi in the reception only at the hotel or it can be used in the room for a 5euro daily charge.
The biggest let down of our holiday was the appalling service and flight with Ryanair and will gladly never use them again. For me this marred our holiday but if you're thinking of this hotel then go.
The spa and well being areas are ok, could do with a bit of a make over as they looked a bit tired but for a free day pass when the weather was a bit off they did the job.

Room Tip: 1080 ground floor room with garden view but great for sleeping.
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Emily D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coventry, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed September 27, 2013

I would recommend this hotel - good points were heated pools, food was excellent, staff were lovely, rooms very comfortable, very clean areas.

Only bad points were no tea and coffee making facilities in the room and the waiter service for drinks at night was very slow but apart from that we couldn't fault the holiday.

  • Stayed August 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Claire R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dreamplacehotel, Guest Relations Manager at Gran Castillo Tagoro Family & Fun Playa Blanca, responded to this review, September 30, 2013
Thank you very much for your great comment about our Dream Gran Castillo Resort 5* on Tripadvisor.
We apologize that there are no tea and coffee making facilities in the room and that the waiters were a little bit slow, but we can assure you our entire staff is doing their absolute best, for our guests to have a wonderful holiday. We appreciate very much, that you enjoyed our heated pool, our excellent food, lovely staff and our comfortable and clean rooms. We hope you will be staying in our hotel again soon. There is a special 5% discount for loyal guests, who book their next stay directly with us.
Best regards,
Miriam Pla
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bedford, United Kingdom
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed September 26, 2013

We stayed for a week all inclusive and had a great time. We had a junior suite which was enormous and quite luxurious. It was nice for our children to have their own beds instead of squashing into a double sofa bed.

The food was good. Loads of choice in the buffet restaurant, although it was a little canteen like. The are 2 a la carte restaurants which you can use as much as you like which was lovely. We didn't use the Chinese so can't comment on that, but the Italian was lovely.

There were the usual problems with reserving sun beds at dawn and poor waiter service for drinks, but the positives definitely out weigh the niggles.

Great choice of pools and good slides for young children. Loads of activities too if you want them.

The evening entertainment was quite good and no-one can deny the animation team worked their socks off and gave it 100%. Personally I would not go to this hotel without children, especially in the school holidays.

The nearest beach is a 20 minute slog over moonscape, and has no shop so take drinks and snacks with you. It is a beautiful beach, good for snorkelling too. The harbour is a lovely 20 minute coastal walk and there is a bus to the town although we didn't use it. It is quite far from the centre of town, but we quite liked that.

Overall it was more a 4* experience with some 5* features such as the room, but having done my research that is what I expected. It is still good value and we will be back next year.

Room Tip: If you can stretch to a suite, you will not be disappointed.
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  • Stayed August 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank cjh97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DreamplaceHotels, Director de Relaciones con Clientes at Gran Castillo Tagoro Family & Fun Playa Blanca, responded to this review, September 27, 2013
Thank you very much for your great comment about our Dream Gran Castillo Resort 5* on Tripadvisor.
We are very happy to hear you had such a great holiday in our hotel and that you were super happy with your room, especially that your children had their own bed. In our three restaurants we offer a wide variety of dishes for our guests to savor and to try new meals. We have a special sunbed policy, saying that between 9am and 10am our pool man will remove the towels of the sunbed, which are not being used for a longer time, so every guest has a chance of lying on a comfortable sunbed. In total there are 11 pools, for our guests to choose their favourite one. We are sorry that you had to wait for your drinks, but sometimes it is difficult to serve every guest at the same time, but we can assure you our staff is doing their absolute best. The animation team offers different kinds of activities, so our guests are entertained and have fun and at night there is a great show for our guests to enjoy. Our hotel is located in the lovely area of Playa Blanca, which is one of the most beautiful beaches on Lanzarote. There are some nice shops for our guests to discover. We hope to welcome you back again soon in our hotel, to be able to assure you of our 5 star rating.
We offer a special 5% discount for guests, who stayed with us before and who book their next stay directly with us.
Best regards,
Miriam Pla
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
54 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed September 25, 2013

A long time ago, actually in the beginning of this year I thought we might need some down time in September. Said and done late January I booked an all-inclusive to Lanzarote for just over a week. Booking so far in advance I got a good deal for two in Dream Hotel Gran Castillo. September came around in no time, I am not sure where the year has gone!

We stayed at the hotel the first day, to catch up on some sleep, find our bearings and just to chill out. Breakfast was a great buffet with pretty much everything you might wish for. Each buffet was full of fresh fruit but also some Spanish specialities I did try some churros, simply because they were there. It was quite nice, especially dipped in honey. This was my only indulgence as the rest was mainly egg, a little cheese and fresh fruits.

The lunch and the dinner buffet were equally good. I liked the vast amount of salads and fresh fruits and in the end I picked a fairly healthy diet, perhaps I did over indulge slightly with the cheeses.

Everything you would expect in a package holiday, high or low end was there, gymnastics by the pool, a funky pool, a quiet pool, a kids pool, drinking games in the afternoon, open bars with generous measures of alcohol, entertainment, even an Abba night (there is something about the English and a love for Abba songs).

Read more and see more pic here http://petra08.wordpress.com/2013/09/24/rambling-thoughts-on-a-sun-lounger-gazing-out-over-the-very-blue-sea/

Room Tip: We has a superior room with a sea view and the view was amazing
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Petra5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dreamplacehotel, Guest Relations Manager at Gran Castillo Tagoro Family & Fun Playa Blanca, responded to this review, September 26, 2013
Thank you very much for your great comment about our Dream Gran Castillo Resort 5* on Tripadvisor.
We are very happy to hear you found our food very good, in our four restaurants we offer a wide variety of dishes for our guests to enjoy, with Italian, Oriental, Mediterranean or International specialties. In our hotel there are 11 different pools, for our guests to choose their favorite one or to try them all. Our animation team is working really hard for our guests to have a great time and an unforgettable holiday in our hotel. We hope to be able to welcome you back soon, if you book directly with us, there is a special 5% discount for returners.
Best regards,
Miriam Pla
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Gran Castillo Tagoro Family & Fun Playa Blanca

Property: Gran Castillo Tagoro Family & Fun Playa Blanca
Address: Calle la Hoya de Afre 2, 35580 Playa Blanca, Lanzarote, Spain (Formerly Dream Gran Castillo Resort)
Phone Number:
Location: Spain > Canary Islands > Lanzarote > Playa Blanca
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Playa Blanca
#4 Green Hotel in Playa Blanca
#6 Romantic Hotel in Playa Blanca
#7 On the Beach Hotel in Playa Blanca
#7 Family Hotel in Playa Blanca
#8 Luxury Hotel in Playa Blanca
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Gran Castillo Tagoro Family & Fun Playa Blanca 5*
Number of rooms: 327
Official Description (provided by the hotel):
Like a grand castle which majestically dominates the seascape of the AtlanticOcean and its islands, the magnificent GRAN CASTILLO TAGORO is erected in the charming area of Playa Blanca, in the south of the volcanic isle par excellence: Lanzarote. With the conviction that elegance and comfort should come naturally, this Hotel is a tribute to 16th century Canary history and colonial architecture, inspired by the "Castle of San José" and the typical landscape of the island, blending in with the environment. The building is divided into different zones which maintain their colonial style, where the white facades and volcanic stone contrast with the backdrop of the deep blue ocean. A charming interior courtyard of Arab inspiration bathes the reception area with light, and the contemporary décor and pale colours create a warm and very elegant atmosphere. GRAN CASTILLO TAGORO pampers every detail of the rooms and suites, which have breathtaking views of the sea and surrounding scenery. They are decorated in a contemporary style, with marine touches, light-coloured wood and pale colours, creating a pleasant atmosphere full of light. The discerning selection of restaurants and cuisines serve Canary, national and international specialities. There are conference rooms featuring spearhead technology, and various outdoor zones for events of different kinds. The "Vitanova SPA" thalassotherapy centre provides the benefits of thermal seawater, and specific treatments for the body and soul. The Hotel features a wide range of facilities and services. ... more   less 
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Also Known As:
Dream Gran Castillo Hotel Playa Blanca
Dream Castillo Papagayo Lanzarote
Gran Castillo Tagoro Family & Fun Playa Blanca Lanzarote

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