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“Great for 3 to 8 year olds, disappointing for adults”

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Gran Castillo Tagoro Family & Fun Playa Blanca
Ranked #10 of 38 Hotels in Playa Blanca
Certificate of Excellence
GreenLeadersSilver level
London, United Kingdom
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Great for 3 to 8 year olds, disappointing for adults”
Reviewed April 21, 2013

We travelled as 6 adults and 4 children, aged 1 to 4.

Between us we pretty much saw each type of room in the hotel apart from the suites. The family duplex was huge, the size of a flat. The family room with sliding door was a decent size but a bit cramped for 4. The superior room was huge. All of those in the family part of the hotel though don't have sea views, they all face inland with views of the pools. The rooms seemed a little bit dirty - your feet would get filthy walking around bear feet. The family rooms are also a decent walk from the main part of the hotel - not great when you have a tired 3 year old. Its not particularly pram friendly either with quite a few steps.

The food was fine but certainly nowhere near 5 star. Buffet choices were ok so long as you liked freshly grilled meat or fish. The chinese restaurant was good. The Italian was a bit hit and miss. You can book these as often s you liked. The pool bar food was rubbish - poor burgers or hotdogs which was a shame as 3/4 year olds need some lunch around 12.00 but the buffet didn't open until 1pm.

Wine was poor. Just about drinkable. Other drinks on offer were good.

The pools were good. A bit cold but the kids loved them and spent a lot of the day in them - particularly the one with waterslides. For adults there are a couple of quiet options.

The gym was really dated and old. Treadmill was broken with no sign of it being repaired - not what you would expect from a 5 star hotel.

The kids club was great and our kids really enjoyed it. The attached playground is a little small and nothing in there for younger chidlren. The kids all loved the minidisco as well although starting at 8.30pm was a little late we thought.

The entertainment was ok but again certainly not 5 star. Again most stuff started late - 10pm.

The location is good overall and there is a 20 min walk to the marina or a 15 min walk over some hills to get to the beautiful papagayo beach.

Overall I would say that this is a 4 star hotel at best and to be fair it is priced as such.

Room Tip: The sea view room are great but you need to be in the adult part of the hotel. family duplex are hug...
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  • Stayed April 2013, traveled with family
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    • Cleanliness
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Helpful?
1 Thank Mikefeely70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DreamplaceHotels, Guest Relations Manager at Gran Castillo Tagoro Family & Fun Playa Blanca, responded to this review, May 27, 2013
First of all we want to say thank you for your comment about your holiday on Tripadvisor.
We want to inform you that it is not the standard of our Resort, that the rooms are not correctly clean, if you had say something on your holiday we could change it directly.
From our Pools are 3 heated all over the year, they are located at the terrace and Jacuzzi in the area Castillo and the main pool is in the Portofino Zone we are glad that your children enjoyed the time in the pools.
We apologize that you not enjoyed our food and wine, we always try to cook something for everyone because of this we offer 3 restaurants.
Our Resort will be renovated from time to time, we apologize that the gym was not on the standard you expected from us.
Thank you very much for your impression about our entertainment, with these critical comments we can improve our Resort in the right departments.
We are really interesting in why you would give us only 4 stars and not the 5 stars; maybe you can change your opinion with a second stay in our Dream Gran Castillo Resort.
Best regards.
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Blackburn, United Kingdom
Level Contributor
34 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed April 19, 2013

The hotel is ideal for families , as a family of 2 adults and 3 children we always find it difficult find a good quality hotel that can accommodate us as a family.The staff very helpful, and the hotel very clean, would have no problems going back to this hotel in the future

Room Tip: All the rooms seem very good from what we saw
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  • Stayed April 2013, traveled with family
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6 Thank stephen_crewdson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DreamplaceHotels, Guest Relations Manager at Gran Castillo Tagoro Family & Fun Playa Blanca, responded to this review, May 27, 2013
In the name of Dream Gran Castillo Resort 5* we want to say thank you for your stay in our Resort on Lanzarote.
Thank you very much for your positive impression about our staff and the cleanness in our Resort. We have special Family Premium rooms for more than 4 People in a family. These rooms have 2 bedrooms and one more sofabed. We are glad that you wish to repeat to our Resort. We have a special 5 % repeater discount for clients who book directly with us.
Best regards,
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Warrington, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 18, 2013

We stopped here 7th to 14th April. We are a family of 4 with 13 and 8 year old boys. When i have read reviews i was a little concerned that the boys who are very sporty may be a little bored and the slides looked a bit small, and no mention of football but i knew about the sports academy in Playa Blanca as a back up (we paid for 2 days there but they really didnt need it). By the end of the 1st night they had half a dozen freinds and the next day anything up to 15/20. They had a blast and the football pitch although not big was fantastically run every day by Mattaeu (1 off many great staff) who also had them playing darts, table tennis, shuffle board and anything else he could think of. The hotel is sort of split between main pool,quiet pool and 2 kids pools but it is safe and just works perfectly and the slides kept them happy enough at the end of a hot day. The food is good (use the Italian at breakfast and lunch its nicer) Book the Italian or Chinese every night if you want (we went 3 days) very nice. Main restuarant is good a bit dated but thats my only fault. (you have to dine 1830-1945 or 2000-0930) but the most i had all week was 6 in front of me waiting for fresh cooked meat (hardly a wait) Kids just went to the snack bars if they missed lunch due to activities. Rooms good (bit dated but good enough if you want a family room overlooking kids pool with a nice terrace 5447). At night outside the sports bar (not rowdy! waiter service i tipped a couple of times but the waiters are rapid and dont treat you any differently if you dont) music and then a really good entertainment room with loads of space pool table (and again it works!) The kids played hide and seek in the grounds next to the bar when it went dark.They will give you cheaper local spirits but If you want smirnoff ask, baileys ask and you get it no problem. I tend to keep myself to myself at night but i had a laugh with the people who played beach volleyball next to football pitch and when your kids all have a ball you tend to get on with people. I wouldnt go for two weeks but i would book again tomorrow for a week at that time of year. Only saw or heard a couple of germans 70% english with a few spanish and Italians. The kids didnt look any more dissapointed when left Florida,Mexico and NewYork so that for me says it all.

  • Stayed April 2013, traveled with family
    • Value
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    • Cleanliness
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Helpful?
3 Thank Tom T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DreamplaceHotels, Guest Relations Manager at Gran Castillo Tagoro Family & Fun Playa Blanca, responded to this review, May 28, 2013
Dear Tom,
Thank you very much for your comment about your holiday on Tripadvisor. We are glad that you enjoyed the time in our Dream Gran Castillo Resort 5*.
We are a family Resort and our animation team knows to animate the kids and knows games where the kids have to play with the other children to find some new friends. We are glad that you enjoyed the food and our pools.
There is the possibility to contact our hotel before your holiday to ask for the preferred sitting time for the dinner. Our rooms are renovated from time to time.
We are glad to hear that you would come back to our Resort maybe it will be more than just a week.
Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aberdeen, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
Reviewed April 18, 2013

Not long back from two weeks at Dream Gran Castillo. First week the hotel was extremely busy and found out from speaking to one of the staff that they were at 100% capacity. The second week was a bit quieter. The food was of a very high standard for an all inclusive hotel although, you did have to queue for some of the dishes. Plenty of pools and sunloungers. You could still go down at 9am and find a place to sit although, as normal a lot of them were already reserved with towels.
Although a very good hotel, I would think a few people wouldn't class it as a 5 star hotel, more a high 4 star.

  • Stayed April 2013, traveled with family
    • Value
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Helpful?
Thank Stuart C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DreamplaceHotels, Guest Relations Manager at Gran Castillo Tagoro Family & Fun Playa Blanca, responded to this review, May 28, 2013
In the name of Dream Gran Castillo Resort 5* we want to say thank you for your stay in our Resort on Lanzarote. Also thanks for your positive comment about our food we are happy that you enjoyed it.
We have 11 pools so that there is enough places to swim and relax in our Resort.
We are really interesting in why some clients would not give us 5 stars; we want to give everyone the chance to persuade them from our 5 stars Resort and service.
We are looking forward to welcome you again in our Dream Gran Castillo Resort 5*.
Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
58 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed April 18, 2013

we booked a bit of a last minute and got a suite of rooms which was wonderful for the family. There are plenty of pools to choose from but some are a bit cold this time of the year. The sports bar is really just for those that like football but the drinks served there are great. Premium brands if you ask for them. Food in all 3 resturants were wonderful (hot food piping hot and slads kept nice and cold). Entertainment was acceptable and the animation staff work their butts off day and night to include you if you want to be included. Nice fluffy beach towels provided. The only downside was the pool nearest our rooms had no bar and for a 5* hotel I would have expected one in each area and waiter service around the pool areas. Playa Blanca is a lovely area to visit for young and old alike. It is nice and flat and a lovely walk way along the front from all the major hotels right into the town. Would go back to Playa Blanca and Gran Castillo. Thanks to Nevis at the pool bar who always had a smile and remembers your names and to the lovely bar man in the sports bar who looks like Frankie Vallie sorry I can't remember your name.

Room Tip: we were in 5334 which is kept out of the sun all day but has two bedrooms and two lounge areas. It...
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  • Stayed April 2013, traveled with family
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Helpful?
1 Thank Debra S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hertford, United Kingdom
Level Contributor
74 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed April 18, 2013

Nice hotel; very pleasant suite; good food; poor attitude from some staff; no control of sun loungers by main pool; no beach; some way from town. There was no facility to borrow an iron from reception as they offered this as a paying service. Princess Yaiza is a nicer hotel in a much better location (both 5*?). Disappointing week - would not go again.

Room Tip: Upgrade to a Junior Suite if possible with a sea view.
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  • Stayed April 2013, traveled with family
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Helpful?
Thank Beverly O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portsmouth, United Kingdom
Level Contributor
5 reviews
Reviewed April 18, 2013

just returned from a weeks holiday . Rooms food and wine were excellent. The staff were really helpful and the hotel had a really happy atmosphere.The animation team worked incredibly hard making sure children and adults were well entertained without been over the top, enough to do if you wanted to join in or left in peace .The complex is big enough so it doesnt feel to crowded even when busy.We stayed in the castle part of the hotel in a superior room which was large with a lovely view. The hotel is walking distance to the marina and playa blanca and outside the hotel you can hire bikes . Would certainly go back again.

  • Stayed April 2013, traveled as a couple
    • Value
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Helpful?
Thank janice m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Gran Castillo Tagoro Family & Fun Playa Blanca

Property: Gran Castillo Tagoro Family & Fun Playa Blanca
Address: Calle la Hoya de Afre 2, 35580 Playa Blanca, Lanzarote, Spain (Formerly Dream Gran Castillo Resort)
Phone Number:
Location: Spain > Canary Islands > Lanzarote > Playa Blanca
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Playa Blanca
#4 Green Hotel in Playa Blanca
#6 Romantic Hotel in Playa Blanca
#7 Family Hotel in Playa Blanca
#7 On the Beach Hotel in Playa Blanca
#8 Luxury Hotel in Playa Blanca
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Gran Castillo Tagoro Family & Fun Playa Blanca 5*
Number of rooms: 327
Official Description (provided by the hotel):
Like a grand castle which majestically dominates the seascape of the AtlanticOcean and its islands, the magnificent GRAN CASTILLO TAGORO is erected in the charming area of Playa Blanca, in the south of the volcanic isle par excellence: Lanzarote. With the conviction that elegance and comfort should come naturally, this Hotel is a tribute to 16th century Canary history and colonial architecture, inspired by the "Castle of San José" and the typical landscape of the island, blending in with the environment. The building is divided into different zones which maintain their colonial style, where the white facades and volcanic stone contrast with the backdrop of the deep blue ocean. A charming interior courtyard of Arab inspiration bathes the reception area with light, and the contemporary décor and pale colours create a warm and very elegant atmosphere. GRAN CASTILLO TAGORO pampers every detail of the rooms and suites, which have breathtaking views of the sea and surrounding scenery. They are decorated in a contemporary style, with marine touches, light-coloured wood and pale colours, creating a pleasant atmosphere full of light. The discerning selection of restaurants and cuisines serve Canary, national and international specialities. There are conference rooms featuring spearhead technology, and various outdoor zones for events of different kinds. The "Vitanova SPA" thalassotherapy centre provides the benefits of thermal seawater, and specific treatments for the body and soul. The Hotel features a wide range of facilities and services. ... more   less 
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Also Known As:
Dream Gran Castillo Hotel Playa Blanca
Dream Castillo Papagayo Lanzarote
Gran Castillo Tagoro Family & Fun Playa Blanca Lanzarote

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