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“Peaceful, beautiful property”
Review of Hotel Torralbenc

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Hotel Torralbenc
Ranked #3 of 10 Hotels in Alaior
Certificate of Excellence
Reviewed August 24, 2013

Stayed here for 5 days and although we got off to a bumpy start 'before' we arrived it all turned out well.
Rooms are beautifully decorated and the staff aim to please. The maids were a little spotty in their cleaning and need some direction however.
Food was amazing and the dining experience was really a highlight of our trip as was the pool.
The property is quiet and very very relaxing. I would say it would suit a couple in need of a break only 10 mins from the airport, no need to really go off the property, a very easy trip. It Is lacking a spa however and this would really finish the place off.
There is a little village 5 mins from torralbenc called saint climent with a great restaurant Es
moli de foc. Loved this little town.
overall menorca is really really clean, safe to drive and very pretty. Maybe a little boring if you're looking for a party but it just want rest and relaxation this would be a perfect choice

  • Stayed: July 2013, traveled with family
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1  Thank Salford66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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119 - 125 of 229 reviews

Reviewed August 13, 2013

We spent 4 days at Torralbenc with my girlfriend and we enjoyed every single minutes! This is the type of place you want to keep secret! The hotel is extremely beautiful, the level of services is very high and the availability of the staff made our stay unique!! You will find peace and a lot of positive energy! You will be surprised by the quality of the people working there!! They'll make you feel home in 5 minutes! I celebrated my 30-year birthday there and my girlfriend received a unique support from the staff to organise everything!! I will never forget it! I really hope that Torralbenc stays as it is and that its success won't change anything because the place is just perfect like this!

  • Stayed: August 2013, traveled as a couple
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1  Thank misterda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 10, 2013

I would really recommend this hotel. Beautifully decorated, amazing setting, friendly staff, great location close to airport although you would never know it and to the caves for an amazing sundowner setting.
My flag would be around the massages. We both booked a massage, mine an indian head massage and the masseuse was bad. Shaky hands (nerves or lack of sleep not sure) and hands smelt of cigarettes. I let the reception staff know this as they outsource the spa treatments and they kindly didn't charge. If you book a massage make sure you check on who is doing it.
Otherwise can't fault the whole set up and would return.

  • Stayed: July 2013, traveled as a couple
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Thank OliviaCE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 4, 2013

Couldn't be any better!! I want to thank Maria Abad and her entire staff at Torralbenc for making my trip to Minorca a very pleasant and memorable vacation. My partner and I were searching for a special place to celebrate his birthday. We were so happy we had found Torralbenc! The outstanding service started the day we arrived at the hotel until the day we left. Our entire stay was 2 weeks. All services including reception, the restaurant, room service and housekeeping went above and beyond what was expected. I will miss the staff and new friends that were made! Thank you Torralbenc for all you had done!

Room Tip: Sea VIew Room # 31. Very quiet and spacious.
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  • Stayed: July 2013, traveled as a couple
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1  Thank Tommyc10011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 27, 2013

Beyond perfection. Not only a beautiful and serene enviroment, but a staff that treats you (And feels like) family
The only negative is you may not want to venture out and experience the island because where you are feels like heaven
Breakfast is bountiful and delicious, with service to match. Likewise for lunch and dinner
Overall this hotel is an amazing find

  • Stayed: July 2013, traveled as a couple
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1  Thank 21Burton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 26, 2013

This is by any standards an expensive hotel. We were attracted to it because it is marketed as a luxury hotel with a Michelin starred restaurant in a quiet location striking distance from a beach.

It is comfortable, simple and new, but it is far from luxurious. I would describe it as a small, modern country hotel. The salt pool is attractive and the setting for it, and the restaurant, is lovely. Breakfast is very good, but there are also major problems.

Room: The superior double room was cramped, dark and with a low ceiling over the bed. The bathroom had no window and insufficient lighting for putting on make-up. There was a very small seating area, oddly, next to the bathroom and a small garden terrace. However the terrace was bang next to two other terraces, had other guests walking by and looked on to other rooms. It was far from private, and largely useless. In comparison to other hotels, this room is seriously over-priced.

Food: The restaurant has a way to go. There were some delightful staff here, but the food was average and it was repetitive, sometimes cold, and over a week we were served the same appetizer each night. The room/pool menu increased in price by 50% while we were there.

Service: This is the main problem. The manager was conspicuously absent. Some staff working here clearly do not want to be in the hospitality trade and some staff appeared to have little training. (This was not true of the evening restaurant manageress and her main staff). But, this is a major problem for any ‘luxury’ hotel. It was also tiring when virtually every bill I was presented with to sign had an error (in the restaurant in the evening the staff often came to check that the bill was accurate). My final bill had someone else's (very large) dinner on it.

When I went to find someone in the evening to request a glass of wine on the terrace adjoining the restaurant prior to dinner, none arrived. The room often lacked shower gel or shampoo, tumblers were often not washed. On our final day someone came out to the pool with a 'welcome' drink for new arrivals asking numerous people if they were newly arrived. When the guy next to me said yes, the waitress then asked his room number, then said to him the drinks were for another room - as he said afterwards 'that’s great, I feel really welcome now'.

Lastly, one of the things that drew me to this hotel was that it says that it is a 15 minute cycle to the beach. Reception gladly waved us off in baking heat neglecting to say that the first half km or so is very rough terrain - I mean seriously rough - and telling us that the beach was just straight on. It is not. You need a map, and it is steep. It was quite clear the member of staff did not know how to get there but did not bother to say so - not good enough.

No feedback was sought by management – this is not a good sign in a new venture.

  • Stayed: July 2013, traveled with family
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6  Thank travelight269
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mária A, Director General at Hotel Torralbenc, responded to this reviewResponded July 29, 2013

Dear Madam,

We are very sorry to read your review and we wished you had expressed your dissatisfaction during your stay so that we could have made every possible effort to correct any problem. I spoke with you and saw you on several occasions during your visit but unfortunately you did not mention any of these inconveniences.

As you might have read in other opinions on this website and other websites, our guests are very pleased with their stay at Torralbenc and we truly wish you had felt the same way. We are very proud of the fantastic response that our new hotel has had with discerning travellers from all over the world after only three months.

We are aware that as a new hotel there are still many aspects of the service that we must work on in order to offer a perfectly smooth and seamless service. Our very well trained team is full of enthusiasm, skills and willingness to offer our guests a unique vacation. We are sorry to learn that we failed to offer you such an experience.

Your review was discussed in great depth during our staff meeting this morning in order to ensure that your comments are taken into consideration and that the mistakes you mentioned do not occur again.

We sincerely hope that you will give us the opportunity to serve you again, should your travels bring you back to Menorca, and allow us to proove to you that your comments have been well noted, the errors have been corrected and that you can indeed enjoy a unique vacation in this beautiful setting. Please contact me directly if you choose to return to Menorca so that I can personally handle your booking.

Kind regards from Torralbenc.

Mária Abad
Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 19, 2013

The Torralbenc has only recently opened and with the help of this site has hopefully dealt with some of the customer service issues picked up other reviewers. We were welcomed like the King of Spain having driven through their Vineyard reminiscent of Napa Valley. It was warm enough to sit outside and enjoy the far reaching coastal view. A delightfully put together menu delivered and presented perfectly with the "owners" Rioja complimenting the food. Our guest is a Hotelier and was extremely impressed with what should become Menorca's premier boutique Hotel.
It has certainly attracted some excellent publicity which is great for the Island.

  • Stayed: July 2013, traveled with friends
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Thank Brian R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Torralbenc

Address: Ctra. Mao-Cala'n Porter, Km.10, 07730, Alaior, Menorca, Spain
Location: Spain > Balearic Islands > Menorca > Alaior
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 10 Hotels in Alaior
Price Range: $208 - $584 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Torralbenc 4*
Number of rooms: 22
Reservation Options:
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Also Known As:
Hotel Torralbenc Menorca/Alaior, Spain

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