After reading previous reviews about this hotel turning people away due to overbooking etc I contacted the hotel direct by both email and fax to confirm my booking, I had no response. I carefully chose this hotel mainly because of location, I have stayed in San Antonio 8 times now so I knew exactly what I wanted and this place met all my expectations.......when we finally got in!!!!! I couldn't believe it when the girl on the desk said there was no rooms due to water/gas????? She wanted us to move to SanAntonio bay which I was having none of it but she had no care about the situation whatsoever. I finally argued with her about the location until she moved us to the Catalina just down the street which was HORRIBLE but it was getting late and we wanted to go out so said we would stay there but this had to be sorted out in the morning. We went back a few hours later but she still didn't care so in the morning we demanded a room, she still said there was none so we asked to speak to the manager, we were told to wait....moments later there was suddenly a room....I really don't understand this at all??
We wanted a sea view but after all the messing we just wanted to get settled, our room was spacious, excellent air con, clean and towels changed but not every day. The kitchenette was in the cupboard but had everything we needed and it all worked, the balcony was nice too, no other rooms can climb over which was good cos we heard of lots of thefts this time. It got noisy at night but I think the hotels are all the same around 4-6am in that area, its fine if your just going on a clubbing holiday. Its close to Cafe Del Mar/Cafe Mambo which is what we really wanted, 2 mins to shops, beach, restaurants etc. The pool area is quite vile too. My biggest tip would be to ring the hotel direct before leaving the UK to confirm your booking, the daft polish girl on the desk said its the best way, she had my fax in front of her and still refused to give me a room cos she said she thought it was from some agency?? Even tho I put on it to reply to my email address and signed it??? Bad, bad organisation and it spoilt the first part of our holiday. Such a shame for such a good 2 star hotel
- Official Description (provided by the hotel):
- The hotel DON PEPE finds itself in a great position, 500 m from San Antonio's Bay and 100 m from the famous "Sunset, Café del Mar and Savannah" and from the West End area with its lively atmosphere, restaurants and bars. There is an excellent swimming pool with solarium and sunbeds. All the well-equipped rooms have air-conditioning, full bathroom, kitchenette, fridge, satellite TV, telephone and balcony. ... more less
- Reservation Options:
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- Also Known As:
- Hotel Don Pepe Ibiza, Spain