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“Amazing!!!!!”

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azuLine Hotel Pacific
Yorkshire
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Amazing!!!!!”
Reviewed July 6, 2014

Me and a group of 5 all booked this hotel. We went with escapades but we didn't realise we had a rep. We had two girls Jade and Colleen. They were amazing!!! On arrival they had us sit down and talked to us for a bit. They offered trips to us which to be honest I was a bit sceptical to buy after reading about the trips. All I can say is book! We all thought go for it and we did. They were amazing!! The reps and the events made out holiday !! They had us chanting and got us drinks and everything. They were always around to help during the day and always were interested in us. During the week they called us down to reception, we thought we were in trouble ! But no (phew) they wanted to invite us to a festival in the uk called Big Reunion. I have been to it before and it was amazing!! if you like to party and are mental then buy it! I'm so excited to see all the acts and see the reps again!

Regarding the hotel food is nice and location. Didn't like waiting for check in which could only be done at 2! We had arrived at 10:40!!! But other than that 100% recommend!

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Han_lou1993
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marketingazuline, Director de Relaciones con Clientes at azuLine Hotel Pacific, responded to this review, July 10, 2014
Dear guest,

We are so happy to read your kind words following your recent stay with us at azuLine Pacific hotel.

We are glad to know you enjoy our facilities and services during the music event, being able to contribute to your good memories of your soul week in Ibiza.

Thank you again for your time, and we would like to welcome you back on your next visit to Ibiza!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (81)
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English first
Sunderland, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 30, 2014

I stayed in azuline pacific from Monday 23rd till Thursday 26th June . On arrival the reception staff were very helpful and polite. The room was very clean , abit basic but it is a hotel in the centre of Ibiza ! The cleaners were In Daily to clean round and put fresh towels out. Our stay was half board the breakfast and evening meals were absolutely fine . Nice variety , the only thing bad was the breakfast time is between 8-10am , as soon as the clock hits 10 they want you up and out , quickly cleaning the stuff away. You feel very rushed. It's a great location as it's very near the egg so close to the beach , restaurants and bars. I would stay here again.

  • Stayed June 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Natalie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marketingazuline, Director de Relaciones con Clientes at azuLine Hotel Pacific, responded to this review, July 4, 2014
Dear Natalie,

We are so happy to read your positive review following your recent stay with us at azuLine Pacific hotel.

It is great to hear that you enjoy our facilities, location and customer service, and you had a great holiday with us.

Thank you again for your time, and we would like to welcome you back on your next visit to Ibiza!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle, UK
Level Contributor
78 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed June 29, 2014

we've actually stayed at Pacific previously a few years back and chose to return due to location and good experience last time round,
The hotel location s excellent, right by the bus station and easy walk to the beach etc. Hotel lobby spacious and clean. The asset to this hotel is the staff, the reception staff were excellent, our air con didnt work on arrival, went straight down to reception and the young girl came back up with us straight away to fix it, excelent service, again hafway through the week our bathroom light went out, we notified reception on our way out to dinner and by the time we had returned it was fixed. i found the staff friendy and helpful, no complaints there. The cleaners came every single day and kept the room spotless with fresh bedding and towels, fair play to them as the state of the corridors etc in the mornings could be pretty vile. Again the pool was spotless, a whole team were out every morning cleaning the place ready for the day. There was no mad rush for sunbeds mainy i guess due to the party people getting p later so we had no problem getting a bed each day, pool was lovely and pool bar reasonably priced.
The restaurant food was good. We wee half board and were more than satisfied with the breakfast selection, i stuck to eggs and toast but there was plenty of variety on offer. We only ate in the hotel twice in the evening as chose to eat out as part of our holiday experience, but the food we had was fine, salad bar in particular was good and again the staff were on the ball keeping everything clean and tidy.
we had a room in the top corner overlooking the hotel behind, this was fine by us as when napping in the afternoon it was nice and quiet. Air con was great, was so chilly in the evening we had to turn it off to sleep but was great for geting in after a day at the pool. Shower was more of drip really but did the job,
Now the problem, absoutley nothing to do with the hotel but the horrendous guests that were there. Now dont get me wrong, we've stayed here before and understand it is in San Antionio so it is expected to be noisy however the idiots that stayed when we were there took the mick. The cubbers didnt seem to be a problem, they got ready, went out, and returned 5/6am and off to bed, the odd noise getting to their rooms but nothing major. The problem is the rough people who spend the day drinking by the pool and seem to stick around the hotel in the evening without going clubbing (typical west end customers) why come to ibiza to hang round the hotel and hang around in hotel corridors??? you'd be better placed in Magaluf for that kind of thing. We had constant banging on doors including our own for hours on end, shouting, screaming, throwing up in the corridors, drama, fights, damaged walls, just dog rough groups of idiots who cannot handle their drink and have zero respect for anyone else. There was a mix of older people in there too and i can only imagine what they were thinking. we go out and have a good time ourselves but are totally respectful on our return. I honestly cant understand the audacity of some people, its a shame as on the whole people there were great it was a couple of groups who caused all of the problems.
The staff deserve a medal for putting up with such people, its really no wonder the english have a bad name abroad, shameful.
Anyway as i said the hotel itself was fab, staff great and perfect location. However unfortunatly we wont stay again as wouldnt want to take the risk of the small amount of people who turn up and ruin it for everyone else being there.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank dol_trouble
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grimsby, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 29, 2014

Stayed at this hotel 10th June for 10 nights, upon arrival we was just dropped off by Jet2 at the bus station and had to walk to the hotel, having no idea where it was after about a ten minute wonder round we finally found it. As we checked in we was given the first floor which i was weary about being in san antonio! The woman on reception was very nice and said if we came back the next day we could change rooms to a higher floor. Although we wasn't pool view we faced another hotel ES PLA which played such good music up until 12pm at night. great for pre drinking! we decided not to change rooms as we just wanted to get on with our holiday, plus our neighbours were really nice and friendly. Only made breakfast once at the hotel and was so nice! full english help yourself. the snack bar during the day does great cheese toasties and the bloke behind the bar if so friendly. Be careful with the beds in the room! don't go jumping up and down on them when drunk as our neighbours had a nasty bill of 250 Euro when checking out. This hotel is great location nice 5 minute walk to west end and literally on the doorstep of the bus station where the disco buses take you to the big clubs or zoo project. Only down fall of the holiday was being pick pocketed in Linekers Bar the first England match of the world cup, they took my phone in which i had lots of holiday photos and photos and videos of my 4 year old daughter on there! no chance in getting it back and silly me forgot to back all my photos up :( just be careful ! x

Room Tip: The pool here hardly plays music so i would face the other side
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  • Stayed June 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Joanne D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marketingazuline, Director de Relaciones con Clientes at azuLine Hotel Pacific, responded to this review, July 4, 2014
Dear Joanne,

Thank you very much for taking the time to write such a nice review regarding your recent stay with us!

We are so glad to read that we met your expectations and you found our service and the general ambience of the hotel to your liking.

We appreciate your feedback and we hope you choose azuLine Hotels for your next visit to Ibiza.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
falkirk in scotland
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed June 26, 2014 via mobile

Went for a week on the 19th of June put in room 146 next to lift one word horrendous !!!
Horrible balcony and no fridge shower was just a hose
Could hear people from all night shouting screaming swearing,
Asked to move and was put on fourth floor so much better like night and day. Hotel staff were friendly and never had a problem even when we asked to move room. never ate in hotel once nor used the pool, we wouldn't return to this hotel not through fault of the hotel just too noisey I understand we were in San Antonio and we love clubbing just not listening to every single convo going in hotel, last nights sleep was horrendous even on fourth floor banging doors etc.

Lovely staff pity about the noise aspect.

Stayed June 2014, traveled with friends
Helpful?
Thank MaggieMarmaris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marketingazuline, Director de Relaciones con Clientes at azuLine Hotel Pacific, responded to this review, June 30, 2014
Dear Maggie,

Thank you very much for taking the time to share your opinion about your stay at our hotel on TripAdvisor.

We appreciate your comments regarding our staff. We appreciate their effort, good work and attempt to provide efficient & friendly service to each of our guests which, as a service company we feel very proud of.

We would like to apologise for the discomfort that the noise could cause you. We are aware that there is always room for improvement and that is why we make constant efforts in order to recognize areas that need special attention.

We hope you give us another opportunity to change the perception of your last stay and you return to azuLine Hotels during your next vacation.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ipswich
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 20, 2014 via mobile

Just returned from a week long stay at the hotel pacific with 5 other friends. When we arrived we were surprised by how nice and modern the reception area of the hotel looked, especially for how cheap the holiday package was. Rooms were a good size and the shower was good too, however the beds felt like prison mattresses and the frame for mine was broken. Breakfast and Dinner were both very good, you could tell the Chef has tried to add variety to the hotels menu, once again, for the price we paid, we were pleasantly suprised. The one criticism I have about my Stay is the members of staff - it seemed like it was too much of an effort to smile and the waiters/pool attendants looked more like programmed robots that lacked any kind of emotion. We accidentally broke a deck chair in our balcony (must of been worth €10) and were charged €45 euros for it by a very Rude receptionist who tried to blame other broken pieces of furniture on us - baring in mind they were already broken before we got there. Overall, good hotel but the staff need some serious training in customer service.

Stayed June 2014, traveled with friends
Helpful?
4 Thank Bmsd95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marketingazuline, Director de Relaciones con Clientes at azuLine Hotel Pacific, responded to this review, June 26, 2014
Dear guest,

We would like to thank you for choosing us as your holiday hotel as well as the time spent to send us your comments.

We are glad to know that our facilities and food have been to your liking.

Regarding your comments about the staff, we would like to apologize for the discomfort that their behaviour could cause you and ensure you that the hotel managers have been informed. Your experience helps us to improve our customer service.

Thank you again for your time, and we would like to welcome you back on your next visit to Ibiza!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 19, 2014

My friend and I are just back from a 7 night stay at the Pacific. The location of the hotel is fantastic. The bus station is just around the corner, which is where the discobus leaves from for the clubs. The beach is a few minutes walk away and the westend is 5 minutes walk, so just a stagger back to the hotel after a night on the town. It took us approx. 15 minutes to walk to Sunset Strip and Ocean Beach Club. there are plenty of restaurants and supermarkets nearby also.

The hotel itself was typical of a Spanish 3*. Rooms were cleaned everyday, with fresh towels being provided. There were 2 of us in the room, and adequate space for us to get ready at night, although there was a lack of sockets in the room. We had a pool view which was great and the aircon was pretty good. Hannibal on reception was the nicest wee man. We spoke away to him every time we came back to the hotel. Couldn't do enough for you when you needed information etc.

The food was absolutely fine. Always something to chose from. Soup, salad, couple of meat options, a pasta option and fish. thinks like lasagne, chicken fajitas, burgers, chicken, meatballs and chilli to name a few. Not much choice in desserts but always ice cream and there was always a good selection of fruit. We ate in the hotel quite a lot. Breakfast was your typical English equivalent with sausages, streaky bacon, beans, fried and boiled eggs, toast, rolls etc. If you are fussy then you may struggle with the evening meal but always something to choose from.

The hotel can be noisy between maybe 1am and 6am, but it is San Antonio afterall and as one of the clubbing capitals of Europe, its not somewhere where you go to sleep.

I would definitely recommend this hotel to my clients, as I am a travel agent and I am even considering going back to Ibiza next year for a longer duration. If this is the case, I will be staying at this hotel. Don't listen to the bad reviews!

Room Tip: Pool View if possible. 4th floor has less rooms so may be a little quieter at night.
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  • Stayed June 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LilMissTravelAgent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marketingazuline, Director de Relaciones con Clientes at azuLine Hotel Pacific, responded to this review, June 25, 2014
Dear guest,

We are so happy to read your kind words following your recent stay with us at azuLine Pacific hotel.

We are glad to know you enjoy our facilities and location, being able to contribute to your good memories of your week in Ibiza.

We appreciate your comments regarding our food service and staff. We appreciate their effort, good work and attempt to provide efficient & friendly service to each of our guests which, as a service company we feel very proud of.

Thank you again for your time and recommendation, and we would like to welcome you back on your next visit to Ibiza! Meanwhile you can follow us on Facebook at Azuline Hotels to know everything about Ibiza and our hotels activities.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about azuLine Hotel Pacific

Property: azuLine Hotel Pacific
Address: Calle Londres n 2, 07820 Sant Antoni de Portmany, Ibiza, Spain
Location: Spain > Balearic Islands > Ibiza > Sant Antoni de Portmany
Amenities:
Bar / Lounge Beach Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#23 On the Beach Hotel in Sant Antoni de Portmany
Price Range (Based on Average Rates): $
Hotel Class:3 star — azuLine Hotel Pacific 3*
Number of rooms: 156
Official Description (provided by the hotel):
AzuLine Hotel Pacific is located a few minutes from the beach, in a quiet part of San Antonio, one of the major tourist areas on the island of Ibiza.The town centre is 200 m from the hotel and has a wide range of shops, bars and restaurants.The azuLine Hotel Pacific offers great facilities and services to make your holidays unforgettable. ... more   less 
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Also Known As:
AzuLine Hotel Pacific Ibiza, Spain

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