To start with, the hotel had been mis-sold to us through Thomson Cook - which got us off to a majorly bad start, especially when everything we'd asked for (4 Star, Adults Only, All Inclusive) was the opposite to what we got.
Upon arrival I cannot being to describe how absolutely devastated my fiance and I were, to be "welcomed" to a 3 star, family hotel behind the motorway.
The hotel was beyond horrific, I was hoping, after 24 months of not having a holiday abroad, newly engaged and after a really hard 12 months juggling university, enduring full time job and a part-time weekend job that I would be able to see past the mis-sold holiday and just try and enjoy myself.
Except of course we couldn't.
The food was beyond inedible, pasta mixed with raisins and carrots; stale bread; mouldy fruit; chicken with the texture of fish; cheese that was sweating. (The chicken left us in bed for a whole day as we were so ill from eating it) The low standard of food meant that our spending money of €800 was all spent on eating out.
The 'all inclusive' status of this hotel also needs reviewing, the only thing worth consuming within the hotel was the bottled water and ice cream, however you had to pay for this!
On one occasion my fiance had decided to buy me a leather bag with the money we'd saved and brought with us... this was stolen within the resort, nor the hotel staff of holiday rep seemed too bothered by this. Another €50 down the drain.
It came to light that there were many more robberies within the resort whilst we were staying there - which led to armed security patrolling the hotel during the day and night - which only added to my absolute devastation.
The room was basic, which I could deal with. However the hinges on both the wardrobes and bathroom door were loose. The shower head faced outwards, and drenched the whole bathroom when you washed, leading me to slip one night on the tiled flooring.
There was one plug socket between the both of us; the hair dryer didn't work; the rear doors for the balcony was insecure; the garden area in front of our balcony was covered in cat faeces, leading onto our room to constantly smell; our balcony was covered in ants; we were woken everyday by the cleaners above us at 7-8AM moving the furniture on the tiled flooring; we paid for WiFi (€26) and our room was outside of the WiFi boundary; we were told not to leave clothing on the balcony to dry as it will be stolen, yet the dryer on site was faulty, leaving all our clothes damp and smelly; children screaming constantly; pool area surrounded by children constantly.
One morning we were awoken by two men power drilling our wall, at 7AM, I called reception to complain, nothing happened - leading me to get changed and walk across to reception to complain to them in person.
All the above was a constant reminder we had been mis-sold our holiday and that we had, in effect just wasted £1610 on a holiday despite trying to save for a deposit for a house and a wedding...
I had cried everyday on the holiday, I wanted to travel home every morning and to be quite honest it broke my finances heart seeing me so upset.
I cannot express my sadness enough and can fully ensure you, that I will never, ever recommend Thomson or this hotel to friends or family.
- Official Description (provided by the hotel):
- The Globales Cortijo Blanco is situated in San Pedro de Alcantara, Marbella, in the Costa del Sol, in a tourist area that still preserves traces of its colonial past. The area has many luxury residential areas, golf courses and magnificent beaches. Just 3km from the hotel is one of the most glamorous sport ports in the world, Puerto Banus. It was built in 1962 and over the years has undergone many renovations over the years the last of which was in 2014, however it still retains its pure Andalusian style with white walls decorated with forged iron, typical balconies, grassy areas shaded by trees - the perfect place for a relaxing and unforgettable holiday. Enjoy the cosmopolitan and fun ambience of the hotel, with the best value for money hotel offer in the Costa del Sol. ... more less
- Reservation Options:
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- Also Known As:
- Cortijo Blanco Hotel
- Hotel Cortijo Blanco
- Cortijo Blanco Marbella
- Blanco Cortijo Hotel
- Globales Cortijo Blanco Hotel San Pedro De Alcantara, Spain - Costa Del Sol