I'm not fussy or quick to complain about a cheap hotel, but this place was a disaster for us. We arrived in late May and were given a room on the first floor. The building is a 7-storey tower full of dark, depressing corridors. Our room seemed reasonable enough until we actually started to use it. No oven, just a two ring hob and guess what, it didn't work at all. Ditto for the television. What worried us most was that there were no locks on the sliding doors and the balcony was an open rail - very impractical if, like us, you have young kids with you.
So we asked for a move. I should say that the staff were friendly and tried hard to be helpful. We had the distinct impression that they are used to handling complaints. Indeed, we saw other people complaining in the five days we put up with Sol Flor. We were given a room on the top (seventh) floor with, you guessed it, still no sliding door locks. At least the hob now worked, but the only decent sized pan was an all metal battered frying pan, i.e. as soon as you used it the heat went straight up the handle and burnt you. We also now had a fridge with an interesting feature - the freezer compartment door fell open every time you opened the fridge. The tv didn't work but, again, when we mentioned this the guy promptly resolved it by fetching an aerial from another room - so now someone else will get a tv that doesn't work.
After making my depressing journey to floor 7 on the first night I went to open a bottle of wine only to discover that it was beyond the facilities of Sol Flor to provide a corkscrew. I went all the way down to reception again (there are no phones) and the girl fumbled in a cupboard for a few minutes and found one for me. Another 7-floor ascent through the gloom back to the room and guess what, the corkscrew was so badly rusted up that I couldn't actually open it. I gave up.
If that sounds a trivial matter, more significant was the constant invasion of ants all over the kitchen surface - a piece of cheap marble with huge cracks in it. No matter how often you wiped them up, they kept coming back. After wracking our brains for days about this I eventually discovered that on looking inside that it was the toaster that was keeping them going. Quite repulsive, but perhaps not as bad as the overpowering stench of sewage which floated up around bedtime every evening. Even closing up all your windows and enduring the heat could not keep it out.
The final straw was when my partner pulled a plate out of the kitchen cupboard to use and found the remains of an old salad and dried-on butter encrusted on the surface along with a couple more fossilized insects. We got straight on the phone and got ourselves moved as fast as possible. When I've uploaded my holiday photos I'll add one I took of the offending plate so that you can enjoy it too. Steer well clear of Sol Flor da Rocha.
- Official Description (provided by the hotel):
- Located 600 metres from the Praia da Rocha beach, the Flor da Rocha offers spacious apartments with kitchens and balconies.The Flor Da Rocha Apartments are situated 3 km from Portimão’s city centre. There are many restaurants, minimarkets and shops within a 5-minute walk from the property.Located 600 metres from the Praia da Rocha beach, the Flor da Rocha offers spacious apartments with kitchens and balconies.The Flor Da Rocha Apartments are situated 3 km from Portimão’s city centre. There are many restaurants, minimarkets and shops within a 5-minute walk from the property.The apartments have private bathrooms, satellite TVs and safes. There is a 24-hour reception.Guests can enjoy the outdoor swimming pool or play a game of tennis on the tennis courts. Children will enjoy the children’s pool and the ice creams aLocated 600 metres from the Praia da Rocha beach, the Flor da Rocha offers spacious apartments with kitchens and balconies. ... more less
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- Also Known As:
- Sol Flor Da Rocha
- Flor Da Rocha Praia Da Rocha, Portugal - Algarve