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2 - 7 of 33 reviews
Reviewed July 3, 2016 via mobile

This place DEFINITELY not 5* hotel!!! They are pretending to be butique/hip place and at first sight it might look like that - but service we received was worst we've ever had.
On hotel web page they promote their spa as one of the highlights of your stay - opening hours 10- 22 (Entrance for 90 min)- it's not true in hotel we find out it's open 12-22 (60 min entrance) and you have to pre-book it - not a big deal, BUT when we went to reception ask when spa is available they told us - our rate does not have Spa included. This information was not included in resevation (spa was one of the reasons why we selected this place). Hotel has own chanel with advertisment in the room - picture attached - where it's clearly written - our spa is here for you - for free.
At first moment we believed it was just misunderstanding - from girl at reception - so we called to manager - the answer was the same - you have to pay for spa. We were really disapponted with 'pro-client' approach at thia hotel. Our plan was to have dinner/drink/breakfast there and spent more money they asked for spa - but we dis not!!! We are not coming again - ever. And we DO NOT RECOMEND this place to anyone.
Just fee other things we observed - this place do not have A/C, our batgroom was dirty, shower was clogged, parking is extremely small - so your car might be blocked.

Stayed: July 2016, traveled as a couple
2  Thank Lucka M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 14, 2015

Villa Rubinstein is a quite new and a real nice small pearl just behind the huge accomodation Factory called Hotel Golebiewski. The name - Villa, describes actually the meaning of the hotel accomodation - here you can feel like a guest of villa for the small family or friend's party. You feel luxurious, individually accompanied and served from the family staff of Villa Rubinstein. Our great thanks to Iwona and Radoslaw for organizing our wonderful stay at the Villa Rubinstein. The villa has approx. 20 rooms, nice small bar with warm lovely fireplace, piano (nice live music on Saturdays) and a very cosy restaurant, breakfast room and winter garden. For the barbecue lovers there is a real "wood barbecue scene" out in the garden. From our top apartment we had a nice view over the river Wisla and surroundings. By foot it takes only 10 minutes walk to the main "souvenir" street and square. At the Villa is worth to try the sault cave, sauna and Jacuzzi - they are booked on the private mode so you you will feel really like at home .-) City of Wisla is a town of famous Adam Malysz and polish ski-jumping so visit at ski-jumping arena named Malinka is a must!
Villa Rubinstein is worth to visit and worth to stay at.

Room Tip: Apartment No.130 is a top on the top :-)
  • Stayed: December 2015, traveled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank Peszo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 30, 2015 via mobile

The best cozy hotel ever! Friendly stuff, very helpful and flexible in check ins and check outs. Clean, comfortable beds, close to Golebiewski's Aqua Park (a huge hotel next door ). I can definitely recommend this place to everyone. The only issue Can be missing AC.

Stayed: August 2015, traveled as a couple
1  Thank Jacob S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 20, 2015 via mobile

We arrived on a Sunday at 1 , told rooms still not clean from day before as they didn't expect walk ins.. the staff tried to push lunch and breakfast deal a bit too hard. We had to leave for airport very early and didn't want breakfast. The price barely changed for room only because instead of breakfast they charged us for parking!!!! 40pln for very tiny car park..it was 60 in Wroclaw!!! As we were tired and hungry and the place looked clean we said OK. we went to Wisla for a walk . Just about 5 min stroll to city centre. Great location. Had food few drinks and enjoyed the day. Town was buzzing. Came back about 9 pm and as it was still very hot we asked to sit out and have a drink. No polish beer, very strange. Only overpriced German Weiss beer. Just seemed they were trying to hard to be hip. We ordered it. Arrived not really cold.
The room itself was very clean and great potential. What bugs me when traveling as a couple is two beds pushed together. Not even zip and link. Two singles two single duvets etc... As previously said the bathroom has glass door right in front of the bed with see through curtain. Not much privacy..
No air con. In a 5 star place and for this money? It was hot and u comfortable. Something was beeping the whole night. About every hour. You can imagine our frustration when you need sleep coz you will be up in few hrs and something wakes you up every hour...
On check out there was no proper reception staff. Oh very young waiter who just shrug his arms when told about noise and lack of air con and asked if we paid.
Very expensive for wisla. Will I come back? I don't think so. When in Poland in mountains you expect t local beer and food. Not German... Needs load of work...

Stayed: August 2015, traveled as a couple
Thank akg2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 19, 2015 via mobile

The staff was very friendly. We were early (11:30) and they give us the room immediately anyway.
We stayed here and used the big water park of the massive hotel next door and then the beautiful SPA of the hotel.

Stayed: August 2015, traveled as a couple
Thank marco l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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