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“terrible attitude which shows poor service; NOT family friendly; VERY profit rather than customer-oriented”

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Hotel Czarny Potok Resort & SPA
Ranked #3 of 22 Hotels in Krynica
Certificate of Excellence
Reviewed December 17, 2012

Our negative impression of this hotel occurred straight upon our arrival. Let me explain the whole story. We are a a very big family of 5 children (2 oldest are 18 and 19 and 3 small ones are triplets and are 10). We have booked the 2 bedroom apartment for a week stay and on the day of our arrival we were driving from Warsaw and because we were meeting our children from the plane, we could only leave Warsaw around 4pm. Therefore, we have called the hotel and notified them that we will be arriving late and have again specified that we are a big family of 7 people, to which the receptionist said there is no problem with our booking as long as we are happy with 2 bedrooms. So imagine our fury, after a 7 hour drive to Krynica, with exhausted and hungry children, when the receptionist has told us that we cannot stay at the hotel unless we book another room! We were absolutely shocked !!! Although we have explained to the receptionist that we have talked with the hotel on the phone on that day and that we were reassured that our booking was fine, the woman wouldn't even consider putting us in the originally booked room! She kept explaining that they cannot put 7 ADULTS in a room for 6 people. It was ridiculous, when she saw our 3 10 year old children, she said that only 3-4 year olds count as children!!! The attitude was absolutely terrible and we were very disappointed, as booking another room was simply a ridiculous option. The receptionist wouldn't want to compromise and even kept saying that we were never told that the room we have originally booked would be fine for 7 people!! Why would we drive for 7 hours to this hotel if we were told that such option would not be possible? In the end, angry and disappointed, at midnight we had to look for another hotel. Fortunately, we were really lucky that Irena Eris Hotel had free rooms (also, 2 bedroom sort of co-joint room/ apartment), moreover at a much better price, and with amazingly welcoming staff and with much better location!! We are actually really glad that at the end we didn't stay at Czarny Potok, because we had the greatest time at Irena Eris! We wouldn't recommend Czarny Potok as it is obvious that even from such small encounter that we had, we were shown that the hotel is more abut gaining as much money as possible from guests rather than compromising and providing great customer service. Maybe we wouldn't be so angry if the hotel have called us and have notified that we needed to order another room; that would be understandable! But the way we were approached in the end was completely unacceptable.

  • Stayed: December 2012, traveled with family
    • Value
    • Service
26  Thank Nadiya V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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45 - 51 of 649 reviews

Reviewed December 14, 2012

We stayed only one night and it was definitely too short as Czarny Potok is a great place.You actually can stay in the resort without leaving and still have plenty things to do. SPA is very nice and gym is well equipped.Rooms are fully equipped and the bed was one of the most comfortable I have ever slept in! Everything is brand new. Staff was very nice and helpful. it was nice to chat to some of them and get to know their impression of this new hotel. I would definitely recommend it to everybody. I hope I will be able to stay at Carny Potok again.

  • Stayed: October 2012, traveled on business
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8  Thank Stettiner_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 24, 2012

The Hotel is realy nice, new and clean. The rooms are modern, beds quite comfortable also the food for breakfest and dinner was very tasty, but IT was not any choise of meat, fish and the cook left during the time we were having a meal without waiting If we would ask for a dessert. Even the heatting was on all night it was still cold in the room. Also heatting was to noisy. On the way to the spa from our room we need to open 17 doors :-)

Stayed: November 2012, traveled as a couple
7  Thank Tomas_Tatry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed 2 days ago
Google Translation

  • Stayed: August 2017, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 1 week ago via mobile
Google Translation

Stayed: July 2017, traveled with family
1  Thank Dominika M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 2 weeks ago
Google Translation

  • Stayed: August 2017, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank migalek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 2 weeks ago
Google Translation

  • Stayed: September 2017, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Monika S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Czarny Potok Resort & SPA

Address: ul. Czarny Potok 65, Krynica 33-380, Poland
Location: Poland > Southern Poland > Lesser Poland Province > Krynica
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 22 Hotels in Krynica
Price Range: $70 - $227 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Czarny Potok Resort & SPA 4*
Number of rooms: 236
Official Description (provided by the hotel):
Majestic location at the foothill of Jaworzyna Krynicka makes our hospitality complex a perfect place for a family holiday, as well as organization of conferences and banquets. We offer 236 comfortable, air-conditioned rooms and luxury suites, 3 restaurants and the largest conference center in the region, where we can organize events for groups up to 600 people. Our SPA & Wellness Center invites guests to take advantage of rejuvenating treatments, modern swimming pools, saunas, Jacuzzi, fitness club, yoga room and the kids' club. ... more   less 
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