Our negative impression of this hotel occurred straight upon our arrival. Let me explain the whole story. We are a a very big family of 5 children (2 oldest are 18 and 19 and 3 small ones are triplets and are 10). We have booked the 2 bedroom apartment for a week stay and on the day of our arrival we were driving from Warsaw and because we were meeting our children from the plane, we could only leave Warsaw around 4pm. Therefore, we have called the hotel and notified them that we will be arriving late and have again specified that we are a big family of 7 people, to which the receptionist said there is no problem with our booking as long as we are happy with 2 bedrooms. So imagine our fury, after a 7 hour drive to Krynica, with exhausted and hungry children, when the receptionist has told us that we cannot stay at the hotel unless we book another room! We were absolutely shocked !!! Although we have explained to the receptionist that we have talked with the hotel on the phone on that day and that we were reassured that our booking was fine, the woman wouldn't even consider putting us in the originally booked room! She kept explaining that they cannot put 7 ADULTS in a room for 6 people. It was ridiculous, when she saw our 3 10 year old children, she said that only 3-4 year olds count as children!!! The attitude was absolutely terrible and we were very disappointed, as booking another room was simply a ridiculous option. The receptionist wouldn't want to compromise and even kept saying that we were never told that the room we have originally booked would be fine for 7 people!! Why would we drive for 7 hours to this hotel if we were told that such option would not be possible? In the end, angry and disappointed, at midnight we had to look for another hotel. Fortunately, we were really lucky that Irena Eris Hotel had free rooms (also, 2 bedroom sort of co-joint room/ apartment), moreover at a much better price, and with amazingly welcoming staff and with much better location!! We are actually really glad that at the end we didn't stay at Czarny Potok, because we had the greatest time at Irena Eris! We wouldn't recommend Czarny Potok as it is obvious that even from such small encounter that we had, we were shown that the hotel is more abut gaining as much money as possible from guests rather than compromising and providing great customer service. Maybe we wouldn't be so angry if the hotel have called us and have notified that we needed to order another room; that would be understandable! But the way we were approached in the end was completely unacceptable.
- Official Description (provided by the hotel):
- Majestic location at the foothill of Jaworzyna Krynicka makes our hospitality complex a perfect place for a family holiday, as well as organization of conferences and banquets. We offer 236 comfortable, air-conditioned rooms and luxury suites, 3 restaurants and the largest conference center in the region, where we can organize events for groups up to 600 people. Our SPA & Wellness Center invites guests to take advantage of rejuvenating treatments, modern swimming pools, saunas, Jacuzzi, fitness club, yoga room and the kids' club. ... more less
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