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“Needing management turnaround”
Review of Otrant Beach Hotel

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Otrant Beach Hotel
Ranked #2 of 11 Hotels in Ulcinj
Pristina, Kosovo
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
“Needing management turnaround”
Reviewed May 17, 2014

It has a great location beach wise. It is fully renovated (lobby and common areas) while the halls to the rooms and rooms should be better maintained.

I think this hotel needs a management change. Rooms are clean on visible areas. However, I've found the same hair under the toilet seat every day I stayed there. Therefore, it seems like they didn't bother to clean it very well. And the towel on my first day had some marks.

No list of phone numbers was on the room by the phone. I wanted to contact the lobby but the phone number was nowhere to be found.

My room, 1233 had moisture and mold (as you can see on the pic). The view was not good, mainly because of a structure built above the main entrance to the hotel that had blocked the view from my room.

Around midnight, I believe the hotel staff was being supplied with inventory. It was very loud and they woke me up.

Staff was trying to be nice and I appreciate their efforts but I believe they are not properly trained and have no good tools to perform in their job.

Basically, if you like cleanliness, you should not go there.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Visar P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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118 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
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English first
Ohrid, Republic of Macedonia
Level Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed May 17, 2014 via mobile

Even was end of season we love the hotel, great renovated rooms with great sea view great sand beach and perfect food for breakfast and dinner where you can choose between salads, meat, eggs, pancakes, fish, fruits etc. everything nice prepared and fresh. Old Town is few kilometers from the hotel just enought after great dinner.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Dragan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Poland
Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed November 6, 2013

The hotel name was Otrant (without Iberostar part). You may stay either in main building or in the so called villas (as we did), which are distributed over a large area. The villas rooms with balcony/terasse are OK but those without are dark, narrow dens with almost no daylight. The villas area is quiet, this is contrary to the main building where you hear the so called entertainment up to late evening.
The food was good/very good. Not sophisticated but always fresh and plenty of choice. The same goes for drinks. Very good red wine served during lunch/dinner.
Beach: the water is very shallow, good for kids but not for swimmers, strange sunbeds and shadows you must pay for.
Decent/good service.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank George_117
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Budapest, Hungary
Level Contributor
84 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed October 1, 2013 via mobile

The hotel is a 4 star.. On paper... In reality some facilities not even a 1 star. The beach is sandy but very dirty. The sunbeds are looking very bad and you have to pay for it seperately. It is not so nice from such a hotel. If you have a seaview room be prepared to listen something called music till 11:30. The play it even only 1 person dancing there. The rooms are clean only where you can see. If move a curtain the dust is behind really bad. The staff is very friendly and helpful. The breakfast is the only one to have a 4 stars!

Stayed September 2013, traveled with friends
Helpful?
13 Thank Isi_99_100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Moscow, Russia
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed July 12, 2013

We booked a room in Villa Fortuna in Otrant Beach Hotel for the beginning of the July'13.
The hotel has huge and green territory and nice beach (whole Velika Plaza beach is 13 km lengthwise). Entire day price of 2 sunbeds + umbrella is 5 euro. Shallow sea along the shore -excellent for kids.

Essentially:

Accomodation:
+ Spacious room
+ Good quality furniture
- Bathroom without air vent and shower curtain becomes to swamp
- A lot of mosquitos
- Bad cleaning
Villa's visitors have "All inclusive Soft".

Food:
+ Delicious melon and watermelon
- Food monotony
- Lack of vegetables (esp. tomatoes)
All Inclusive for Villa's visiters (green bracelets) is more strict than for people who live in main building (blue and white bracelets). But we did not see any snacks between breakfast and dinner or dinner and supper for blue and white bracelets - just drinks.

Service:
+ Quick accomodation
+ Good reception staff
- The rest hotel staff almost could not speak English
Nobody told us about "All Inclusive Soft" rules of using swimming-pools and soft drinks. So we had misunderstandings with hotel staff.

Swimming-pools:
Hotel has two big swimming-pools: one (opened) is located near main building, another (covered) - near beach bar

Our problems:
1.On the second day of our staying at 6:45 am we tried to take up a couple of sunbeds near main swimming-pool. We could not do this because all sunbeds had been occupied - towel were lying on sunbeds but there was nobody there(breakfast begins at 7 am). And we decided to take the sunbeds on the sea shore. Besides, we rented a car for 3 days and problem with the pool was gone at all.

2.On the final day of our staying in the hotel we decided to take sunbeds near swimming-pool for all that. So I got up earlier, at 6 am, and put our towels and other belongings on two sunbeds.
After brekfast we could not find our stuff on them. We found them on the chair at the stage near the pool in huge pile of towels and other things. We were a little bit shocked. I saw a lot of angry people around who had found their belongings in that pile.
Then we were watching the following: few guys from hotel staff were waiting while somebody put his own belongings on the sunbed and go away, then they took it and throw it to the same pile of towels.
I tried to say to one of the staff guys that they better should give advance notice not to occupy the sunbed if they were not going to use it. But he did not understand me. Besides, he tried to say something about my green bracelets and that I had to go to another (covered) swimming-pool. His speech was so thick so I have great difficulty in catching what he was saying.

In 10 minutes he came again and said that I had to go to reception. Girls on reception told me that I had to go away from occupied sunbeds because of the hotel rules: green bracelets can use only sunbeds near covered pool and only people with blue and white bracelets use sunbeds near main building! But we hadn't known about it! Nobody had told us about it! We hadn't seen any description of this rule. Besides, on the first days of our staying this rule was observed by no one! They said that is was the order of their manager.
I rejected and they said they had to call the police. We had to go away and we were filled with indignation.

Summary: Otrant Beach is an ordinary hotel with a great lack of managing.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
12 Thank Serj_N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warsaw, Poland
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed June 28, 2013

The hotel was nice, spacious room, but in our case there were a numer of "out of order" things, such as balcony door could not be locked plus the glass was cracked, which resulted in a lot of moist and dirt covering the space between glazing, canopy not working, hairdryer overheating after 15 seconds, main electicity switch tripping, we could not get the TV to turn on, but it would just start working any time at night it wished 1am or 3 am.

The food is very good, extensive choice. It would be good if smoking was forbidden in the eating areas. Not particularly pleasant to have someone blowing smoke into your food.

Entertainment very basic. A one-man band every night. Be aware that when you get a sea-view room, you will have to listen to the (not so high-quality) music and singing every night. Fortunately the Singer always finishes at 11 p.m..

The beach is 13 km long. Nice to walk along. The sand colour is blackish. Not the most pleasant of colours, but apparently if you cover yourself with it for an hour every day for 7 days, you can get rid of athritis.

The Hotel swimming pool is clean, nice, welcoming, comfortable.

Ensure that you have plenty of mosquito deterrants with you. Because of a nearby, muddy, little river mosquitoes are in abundance and a real nuisance.

The surrounding of the hotel is not that appealing. Outside of the hotel grounds there is lots of disrepair and poverty around. Very basic shops and no nice restaurants.

The location of the Hotel is next to the Albanian border, so apparently Ulcinij is considered as an Albanian city. You will note descriptions and directions in both languages everywhere.

Room Tip: There are no double beds, but two twins pulled together. One of our mattresses was well worn-out, un...
See more room tips
  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Agata G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Krakow, Poland
Level Contributor
81 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed June 8, 2013

We have enjoyed our stay in this hotel. The room was spacious, with terrace. The meals was absolutely great, huge variety of food, freshly made and tasty. The beach right next to the hotel in one of the largest in Montenegro, but in the evening watch out for surprises left on the sand by bunch of homeless dogs (which are very cute btw). Internet only in the lobby.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank BarbaraSajn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Otrant Beach Hotel

Property: Otrant Beach Hotel
Address: Velika Plaza bb, Ulcinj, Ulcinj Municipality 85360, Montenegro (Formerly Iberostar Otrant Beach)
Location: Montenegro > Ulcinj Municipality > Ulcinj
Amenities:
Bar / Lounge Beach Free Parking Children Activities (Kid / Family Friendly) Restaurant Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 11 Hotels in Ulcinj
Price Range (Based on Average Rates): $
Hotel Class:4 star — Otrant Beach Hotel 4*
Number of rooms: 134
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Also Known As:
Iberostar Otrant Beach Hotel Ulcinj

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