We decided on this location based on trip advisor reviews. They have never led us astray in the past. When we arrived at reception, we were thrilled to see they had received a 2012 Trip Advisor excellence award.
The experience was far from excellent.
The hotel owners really do not care about the guest experience or the accommodation. Our first room was dismal and dark, and we soon discovered was overrun with ants crawling everywhere including the beds. We marched back to reception to complain and the desk person asked us if we would like him to send over some bug spray. He said ants were common "in the country". We live in the suburbs and have ants galore outside, but we take measures to ensure they do not get inside by filling cracks in the doorways, etc.
This hotel is very old, and there are many cracks around the door jams, windows where the ants get in. Instead of attending to the problem, they are content to use pesticides and spray the perimteter every day.
They gladly accommodated a change in rooms for us. We were fine the first night, but the second night when we arrived back after a day out and about, the shower and bathroom were infested with ants everywhere. All we could do at this point was request bug spray. If i wanted to go camping with bugs, i would have at a much cheaper cost.
I also want to point out that we are in no way spoiled travellers, we have modest excpectations, and go with the flow for the most part, but this was beyond acceptable.
We chose full board, but this was a mistake. Food was average at best, and we ended up going into town and having much better meals. Ice cream, bottled water is not included. You got horrible wine with dinner, but if you wanted a better quality you had to pay. I am of Italian origin and must say this was a bit of an embarassment to my heritage and high expectation of excpetional food one expects in Italy.
If you have small children this is a great place as there are many activities to keep them busy during the day.
The front desk staff all in all were helpful and friendly. It is not their fault the owners do not care.
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- Also Known As:
- Bungalow Club Village Hotel San Teodoro
- Village Hotel San Teodoro
- Bungalow Club Village San Teodoro, Sardinia