We arrived to the hotel after a long flight to find the hotel did not have any hot water. We were attending a party and had to leave for the party without having a shower.
The rooms were ok but the floors were dirty and not cleaned properly. On one occasion we returned back to our room and the room had not be cleaned. We had no dry towels, had to wait 10 minutes for the maid to arrive with the towels when we were already in a rush to go out! We were told the system had assumed we were checking out that day, it was 6pm in the evening that we returned to our room, but surely if we hadn't checked out by 10am they would have noticed that our room had not been vacated?
The hotel is so remote if this is what your looking for then great but we were not. Over the weekend our group spent over 1000€ on taxis.
The free shuttle to the beach needs to be booked one day in advance. They do not tell u this when u check in so we ended up paying 80€ to get to the beach because we had not booked in advance. The hotel should advise this in advance!!!!
The communal areas around the hotel are not swept, and are dirty full of mud on the stairs there was tinfoil left on the floor for a day it shows there was no one keeping an eye and cleaning the communal areas. Whole Fruit at breakfast is old, the apples are wrinkly the strawberry s going off. The cut fruit is fresher.
I must say the staff in the restaurant at breakfast are very pleasant.
The taps in the toilets of the bar area don't work so you can't wash your hands after going to the toilet!!!! Basic cleanliness! Unacceptable for a 4 star hotel. I am shocked that this hotel has received a commendation!
The pool area is the only nice area of the hotel that is kept really clean and nice!
I would advise u to book elsewhere!!!
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- Also Known As:
- Tenuta Monacelle Hotel
- Hotel Tenuta Monacelle Monopoli, Italy - Puglia