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“Stay away.”

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Cyprotel Kefalonia Garden Village
Ranked #10 of 11 Hotels in Lixouri
Newcastle upon Tyne, United Kingdom
1 review
common_n_hotel_reviews_1bd8 17 helpful votes
“Stay away.”
Reviewed June 3, 2013

Just returned from one week of hell. Booked through Thomas cook all-inclusive, we had to pay for water, tonic water. No themed nights in restaurant, no show cooking, very repetitive food.no beach bar, I could go on and on, this hotel is not ready for guests. I have travelled with Thomas cook 4 star on many occasions and never had to complain, but sadly this time I feel very let down.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
17 Thank Patricia J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NeophytosN, e-marketing at Cyprotel Kefalonia Garden Village, responded to this review, June 7, 2013
It is a privilege when our customers dedicate some of their time to inform us about various incidents regarding positive or negative experiences during their accommodation with Cyprotels Hotels & Resorts.

It is also our duty to respond to any suggestions or complains that our customers have, to give them reasonable explanations about their concerns, and to improve our quality of service over time.

Regarding your review we concluded the following:
You did have to pay extra for some items due to the fact that Bottled water and bottled tonic water are not part of the All Inclusive package as per contract. Although this created some inconveniences we will make sure that in the future we will either include them in All Inclusive category or we will inform the customer of the fact that some items are not free (All Inclusive).

You are right about the show cooking and we are really sorry about the fact that you didn’t enjoy a show but we had a technical problem with the extractor fan. We know that this is not of your concern since as a customer you want to get what you are expecting to get, however things can go wrong sometimes.

We do have a 14 day cycle menu for lunch and dinner, so we believe that the food is not repetitive. In any case we will talk about this with the Food and Beverage Manager in order to see what is going on and to make sure that nothing is out of our attention.

Regarding the Beach Bar, we do not have one because is not legal. We know that Thomas Cook has been advised about this.

Finally, there are 3 themes Dinner nights: Greek night, Italian night and BBQ night. Once a week we feature traditional folkloric show.

We hope that our answer was sufficient and we thank you for choosing our hotels for your holidays and for giving us an opportunity for improvement. As a growing and busy company we have to be flexible and adjust with internal and external factors; as a result when our customers are faced with some imperfections, we do everything we can to remedy the situation.

By taking immediate action we can ensure you that if you choose our hotels for any future visits you will notice that your words have created a better place for our customers and our employees.

Please feel free to contact us directly on our website form if you feel there is more we can do in regards to your review.

Best Regards,


Cyprotels Hotels & Resorts


E-Marketing Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cyprotel Kefalonia Garden Village

Property: Cyprotel Kefalonia Garden Village
Address: Agios Ioannis, Lixouri 282 00, Greece
Location: Greece > Ionian Islands > Cephalonia > Lixouri
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Lixouri
#6 On the Beach Hotel in Lixouri
Price Range (Based on Average Rates): $
Hotel Class:4 star — Cyprotel Kefalonia Garden Village 4*
Number of rooms: 298
Official Description (provided by the hotel):
Build on a hill with view to Ionian Sea our 4-star hotel has one of the most beautiful views in the island. Next to the sea, recently built (2008) and close to famous beaches of Myrtos and Xi, we offer you a great place to relax and enjoy Greek sea, sun and food. ... more   less 
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Also Known As:
Kefalonia Garden Village Hotel Lixouri
Kefalonia Garden Village Lixouri
Cyprotel Kefalonia Garden Village Cephalonia/Lixouri

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