We returned to this hotel after a number of years. It has been refurbished to a high standard and the location is lovely. The owner has his own vineyard and sells wine direct from the hotel. After an evening tasting, we ordered a lot of wine (150 Euros) to take home. It had been all neatly parceled up by the boss, so I was told there was no need to check it. On unpacking it in England we found he had given us sweet wine instead of dry. After numerous emails in english and german I have still had no reply and can only conclude that he is not interested in rectifying his mistake or refunding us for the wrong ones. Very shabby treatment. Very bad customer service. We won't be going there again. He has lost a returning customer and a wine buyer.
- Official Description (provided by the hotel):
- Our house is not too big and also not too small. We have with 20 rooms just the right size. We can offer the advantages of a small house – so we know each guest personally and by name. Also we are big enough to have specials like a lift. You can choose between three types of rooms: Standard without a balcony, Comfort with a balcony and De Luxe with whirlpool and balcony. All rooms are designed after a specific theme around wine, Moselle and distillery. The building, the down-to-earth characteristics and the way of life do not end in front of your room. ... more less
- Reservation Options:
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