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“No free wifi - very rude and harsh service”

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Movenpick Hotel Munchen Airport
Ranked #1 of 10 Hotels in Hallbergmoos
Certificate of Excellence
GreenLeadersSilver level
Helsinki
Level 6 Contributor
147 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“No free wifi - very rude and harsh service”
Reviewed February 23, 2014

Excellent location for overnight stay in case you have early departure. Infrared lamp in the bathroom was pleasent early in the morning. Nice rooms.
However, our experience was spoilt by the lack of free wifi. It is not question of price, it is more the principle - free wiFi is the standard nowadays. The business center internet did not work and despite of that, we did not get free wiFi codes. The staff was really rude and harsh when we discussed the WiFi issue and also issue with the parking fee. I will not visit this hotel chain ever again.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kaarina2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
S W, General Manager at Movenpick Hotel Munchen Airport, responded to this review, February 25, 2014
Dear Kaarina2011

First of all we want to thank you very much for choosing our Mövenpick Hotel München-Airport.
Furthermore we wish to thank you sincerely for taking the time to report your impressions and critical observations to us.

We apologize very much for all inconveniences you suffered during your stay with us. Regarding the WiFi connection we would like to point out our offer of free WiFi connection by booking a room via our Mövenpick website.

Apart from this we are sorry to note about the staff friendliness. Please be assured that we will forward your comment to our Front Office Management immediately to recap the situation.
To be able to investigate your complaint in detail we kindly ask you to contact us directly for more information like your room number and your travel dates.
Please do not hesitate to contact Mrs. Gabriele Haußer in our guest relations team via email to gabriele.hausser@moevenpick.com.

Dear Kaarina2011, we are looking forward hearing from you soon.

Yours sincerely

Albert Wechsel
General Manager and
Regional Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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  • Location
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  • Service
  • Value
  • Cleanliness
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English first
Stoneham, Massachusetts
Level 6 Contributor
174 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed February 11, 2014

This hotel is quite near the Munich Airport. We had a day room during a long layover in Munich. Room was comfortable, quiet and just what we needed after an overnight flight from the US. The 8 euro per person each way shuttle fare however was excessive. Had planned to leave our luggage there, venture into Munich for a late lunch, come back to the hotel to pick up our luggage and leave the hotel for our 10PM flight. Adding another 32 euros to our day room plus the 32 euros we spent getting to/from the airport made us rethink our plan, check out early and bring our carryon luggage with us on the Sbahn to Munich.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank retaxus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
S W, General Manager at Movenpick Hotel Munchen Airport, responded to this review, February 13, 2014
Dear retaxus

Thank you very much that you have choosen our Mövenpick Hotel München-Airport for your layover stay in Munich and your comment on Tripadvisor.

We are happy to note that you have enjoyed your stay and were satisfied with the room.
A taxi ride form the hotel to the airport runs around EUR 20.-, while a transfer in the guest shuttle bus is charged with EUR 8.- per person.
This price is not sufficient to cover costs like investment in the vehicle, maintenance, gasoline, labour expenses for the drivers and therefore this price will have to be subsidised on a monthly basis.

We are happily looking forward to welcoming you at our hotel again in the future.

Yours sincerely

Mövenpick Hotel
München-Airport


Albert Wechsel
General Manager and
Regional Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 5 Contributor
57 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed February 1, 2014 via mobile

Stayed one night for early flight next morning. Hotel looks nice, light and bright styling of lobby, restaurant and rooms. Rooms are fine. Is quite close to airport and offers a shuttle (but did not use this; still had rental car). Hotel has convenient parking right in front (charges Eu 10 though). Had dinner and breakfast. Dinner was fine (although got served the smallest glass of wine I have ever seen anywhere). Breakfast is typical (expensive) European buffet (how much can you eat, just out of bed?). My day it was chaos; there were a few large groups and neither staff nor food supply could keep up; pretty upsetting - almost no food and zero service. Hope for hotel that this day was a one-off disaster.

Stayed January 2014
Helpful?
2 Thank FD-GSO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
S W, General Manager at Movenpick Hotel Munchen Airport, responded to this review, February 7, 2014
Dear FD-GSO

Thank you very much for your stay at our Mövenpick Hotel München-Airport and your comment on Tripadvisor.

We are very happy to note that you enjoyed your stay at our hotel and that we met your expectation.
We will forward your comment to our employee team and will discuss your feedback - especially for the breakfast – in our Quality Circle.

We are happily looking forward to welcoming you at our hotel again in the future.

Yours sincerely

Mövenpick Hotel
München-Airport


Albert Wechsel
General Manager and
Regional Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Doncaster, United Kingdom
Level 6 Contributor
186 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed January 17, 2014 via mobile

This is a very good, attractively-priced hotel option, which is located only minutes from Munich Airport. There is a shuttle from the airport, which operates every 30 minutes. I arrived hungry late in the evening, and was reassured to learn that the restaurant serves dinner until 23.00. The menu is a nice combination of Swiss, Bavarian and International dishes, and service was prompt (although admittedly I was the only person eating at that unholy hour!) and very friendly.
Check-in was also a positive experience.
The breakfast buffet is tremendous - a wide selection of hot dishes, cold meats and cheeses, but the array of 'healthier' options is also worth a mention. I enjoyed the fruits of the forest 'Smoothie Of The Day'. Lunch was a wide, varied and very tasty buffet, with menu options also available.
Room comfort is very good, and the climate control actually works, which is not always the case.
My only minor grouse is the Wifi, which is chargeable from the first minute. The line speed is also not the fastest. I took the 24hr option, which costs €12.
In all, a very positive experience, and I will definitely use this hotel again.

Stayed January 2014, traveled on business
Helpful?
Thank Kenny A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
S W, General Manager at Movenpick Hotel Munchen Airport, responded to this review, January 19, 2014
Dear Kenny A

Thank you very much for your stay at our Mövenpick Hotel München-Airport and your comment on Tripadvisor.

We are very happy to note that you enjoyed your stay at our hotel and that we met your expectation.
We will share your comment with our whole employee team and our Quality Circle and are happily looking forward to welcoming you at our hotel again in the future.

Yours sincerely

Mövenpick Hotel
München-Airport


Albert Wechsel
General Manager and
Regional Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, Gauteng, South Africa
Level 4 Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed January 4, 2014 via mobile

We were driving back from a skiing resort and had a 7am flight the next day out of Munich. We were 2 adults and 2knids. We stayed at the hotel for the one night due to the proximity at the airport. The rates were very reasonable. The staff were fantastic. Chantal checked us in. She was super proactive. We arrived early and had time to go the city centre. Ashe explained exactly how to get there and had train tickets for sale at reception. The kids got an ice cream voucher to get ice cream from the hotel. Too service was very efficient. The 5am airport shuttle bus was great. We were at our terminal within 15 minutes. The rooms are a little small but nothing unusual for a city hotel. The rate was also very reasonable.

Stayed December 2013, traveled with family
Helpful?
Thank Andreas C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
S W, General Manager at Movenpick Hotel Munchen Airport, responded to this review, January 6, 2014
Dear Andreas C

Thank you very much for your stay at our Mövenpick Hotel München-Airport and your comment on Tripadvisor.

We are very happy to note that you enjoyed your stay at our hotel and that we met your expectation.
We will forward your comment to our whole employee team especially to our Front Office Manager and will share it with our Quality Circle.

We are happily looking forward to welcoming you at our hotel again in the future.

Yours sincerely

Mövenpick Hotel
München-Airport


Albert Wechsel
General Manager and
Regional Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 6 Contributor
102 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed January 2, 2014

I ended up staying one night following a missed connection flight. I was not in a good mood...
The place however was very nice, good restaurant in which I had both dinner and breakfast. The room was also comfortable and staff friendly.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Avi H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
S W, General Manager at Movenpick Hotel Munchen Airport, responded to this review, January 5, 2014
Dear Avi H

Thank you very much for your comment on Tripadvisor after your unplanned stay in our Mövenpick Hotel München-Airport.

We are very happy to note that you enjoyed your stay at our hotel and will share your comment with our whole employee team
Your remarks will be forwarded to our Quality Circle as well.

We are happily looking forward to welcoming you at our hotel again in the future.

Yours sincerely

Mövenpick Hotel
München-Airport


Albert Wechsel
General Manager and
Regional Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cleveland, Ohio
Level 4 Contributor
31 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed December 13, 2013 via mobile

I'm so glad I didn't pay big bucks to say on the Munich airport property. This hotel is sparkling clean, and has very well appointed rooms with great cable TV choices. The restaurant has a wonderful variety of organic and healthy food choices. The restaurant staff people are very friendly and kindly accommodated my gluten free meal request. I'll definitely go back and look for this hotel chain in my travels.

Stayed December 2013, traveled on business
Helpful?
Thank Marksilv242
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
S W, General Manager at Movenpick Hotel Munchen Airport, responded to this review, December 16, 2013
Dear Marksilv242

Thank you very much for your stay at our Mövenpick Hotel München-Airport and your comment on Tripadvisor.

We are very happy to note that you enjoyed your stay at our hotel and that we met your expectation.
We will forward your comment especially to our kitchen and restaurant staff and will share it with our whole employee team and our Quality Circle.

We are happily looking forward to welcoming you at our hotel again in the future.

Yours sincerely

Mövenpick Hotel
München-Airport


Albert Wechsel
General Manager and
Regional Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Movenpick Hotel Munchen Airport

Property: Movenpick Hotel Munchen Airport
Address: Ludwigstr. 43, 85399 Hallbergmoos, Bavaria, Germany
Phone Number:
Location: Germany > Bavaria > Upper Bavaria > Hallbergmoos
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #1 of 10 Hotels in Hallbergmoos
Price Range (Based on Average Rates): $
Hotel Class:4 star — Movenpick Hotel Munchen Airport 4*
Number of rooms: 165
Official Description (provided by the hotel):
Welcome to Bavaria. The Movenpick Hotel Munchen-Airport offers diverse possibilities for rest and relaxation on the one hand, and the best connections to this outing and shopping paradise on the other. Whether on business or private, you will certainly be well looked after here. ... more   less 
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Also Known As:
Moevenpick Hotel Munchen Airport
Moevenpick Hotel Hallbergmoos

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