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Movenpick Hotel Munchen Airport
Ranked #1 of 10 Hotels in Hallbergmoos
Certificate of Excellence
GreenLeadersSilver level
Reviewed September 21, 2012

Very clean, well appointed hotel close to the Munich Airport. Good Wi-Fi & very spacious non-smoking room. The staff were very professional & helpful, especially in assisting with on-line flight check-in & printing of boarding pass. Shuttle pick-up from Munich Airport did not arrive at scheduled time but no problem going from the hotel to the Airport. I would definitely stay here again.

  • Stayed: September 2012, traveled solo
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Thank 7469moog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R P, Manager at Movenpick Hotel Munchen Airport, responded to this reviewResponded September 26, 2012

Dear 7469moog

Thank you very much for your stay at our Mövenpick Hotel München-Airport and your comment on Tripadvisor.

We are very happy to note that you enjoyed your stay at our hotel and that we met your expectation. We will share your comment with our employee team and our Quality Circle to avoid problems with the shuttle bus in the future.

We are happily looking forward to welcoming you at our hotel again in the future.

Yours sincerely

Mövenpick Hotel
München-Airport


Albert Wechsel
General Manager and
Regional Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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432 - 438 of 1,151 reviews

Reviewed September 15, 2012

We stayed here because we had a long layover in Munich but now wish we stayed for a week!

The hotel (like the rooms) is modern, super clean and very inviting. Staff were efficient and very friendly.

Had room service for dinner and it was delivered promptly at a very reasonable price.. Not to mention it was very good!

The buffet for breakfast was 10/10. Food was totally amazing.

Internet was fast. TV had dozens and dozens of channels.

If you want to stay close to the airport or anywhere in Munich, stay here.

  • Stayed: September 2012, traveled as a couple
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1  Thank Peter W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R P, General Manager at Movenpick Hotel Munchen Airport, responded to this reviewResponded September 18, 2012

Dear Peter

Thank you very much for your stay at our Mövenpick Hotel München-Airport and your comment on Tripadvisor.

We are very happy to note that you enjoyed your stay at our hotel and that we met your expectation. We will share your comment with our employee team and our Quality Circle.

We are happily looking forward to welcoming you at our hotel again in the future.

Yours sincerely

Mövenpick Hotel
München-Airport


Albert Wechsel
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 15, 2012

I am a fan of all things Swiss.

Having stayed here a few years ago and finding it to be undergoing some renovations, I decided to try it again while on transit in Munich with my wife.

Unfortunately, it will probably be our last stay. I trust that the management sees my review.

Pros
The staff was extremely friendly and helpful.
The restaurant was good. We enjoyed the food and the helpful service.
The housekeeping staff was helpful and friendly.
The sheets and towels were clean.

Cons
- The shuttle bus was about 20 minutes late arriving at MUC.
- The coffee spoons in the room were dusty.
- Only one of the electric outlets at the desk worked (1 of 2).
- They supplied the room with the general liquid soap for both hand/body wash and shampoo. There was no conditioner or body lotion.
- The water was smelly. Usually, one would expect complementary drinking water when the smell of the water was somewhat repulsive.
- The phone did not work. I called and called the front desk for new towels and had to walk there to make my request.
- The fitness room was really bad. It has a stair machine which did not work (no matter how I tried to program it) and a 3rd quality exercise bike. That was it. For business travelers, this is _completely_ unacceptable... for a Swiss hotel that claims to be 4 stars.
- The sauna/steam room were out of service for another week.


+ On the whole, I would say that this Movenpick is at best a 3 star transit hotel. +

If this hotel was rated 3 stars, I would have expected everything I complained about.

It is all about perceptions. We business travelers have certain expectations for star ratings. What we experienced was 3 start level.

The things I mentioned are EASY to amend, especially the fitness room.

  • Stayed: September 2012, traveled on business
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Thank ExpatPro93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R P, General Manager at Movenpick Hotel Munchen Airport, responded to this reviewResponded September 18, 2012

Dear ExpatPro93

Thank you very much for your stay in our Mövenpick Hotel München-Airport and your feedback on Tripadvisor.

We are delighted with the positive feedback for our restaurant and housekeeping staff. We forward your comments and share them with the teams.

We are very sorry to note that there was a problem with your room.
We would like to investigate these points. Therefore we kindly ask you to contact us directly for more information like your room number and your travel dates.
You can contact us via phone or email to Mr. Daniel Neufeld, Front Office Manager.
Phone: +49 811 888 532 or daniel.neufeld@moevenpick.com

Regarding the fitness room we have to mention that it is temporally closed due to renovation and maintenance work.
As we know that our fitness room is limited in size and equipment, we are offering our guests the use of the professionally equipped fitness center Alpha Club in Neufahrn, about 15 minutes’ drive, free of charge as an alternative.

We are looking forward to hearing from you and would be glad to host you again.


Your host
Mövenpick Hotel
Munich-Airport

Albert Wechsel
General Manager

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Reviewed September 2, 2012

I booked a really good deal on the Mövenpick website for €69 for one night, before a painfully early flight the next morning. The reception staff were professional, welcoming me here etc. I was given a room on the 2nd floor (I think..) The room was just what I needed for a night. VERY quiet, really large, bathroom was comfortable and had everything needed. I bought the internet there for 24h and was impressed - very quick. Skype was no problem.
The TV amazed me. I think I counted over 150 channels - the most I have ever seen in a hotel. There were TV channels that I'd never heard of! Impressive.

The tea and coffee making facilities were also a nice touch.

On arrival at the hotel I was offered whether I wanted a reservation on the shuttle to the airport - (8€), I accepted and it turned up on time at 05:30 outside - great service.

I will definitely stay here again!

  • Stayed: April 2012, traveled on business
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1  Thank cd0282
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R P, General Manager at Movenpick Hotel Munchen Airport, responded to this reviewResponded September 7, 2012

Dear cd0282

Thank you very much for your stay in our Mövenpick Hotel München-Airport and your comment here on Tripadvisor.

We are very happy to note that you enjoyed your stay at our hotel and that exceed your expectation. We will share your kind comments with the entire employee team and our Quality Circle.

We are happily looking forward to welcoming you at our hotel again in the future.

Yours sincerely

Mövenpick Hotel
München-Airport


Albert Wechsel
General Manager and
Regional Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 20, 2012

I spent four nights in this hotel including a weekend stay. Rooms are nice and clean but the only negative is occasional noise from neighbors. The restaurant is a treat. Food is excellent and the carrot cake particularly special. The. Staff are friendly and helpful. Shuttle service to/from the airport is on the half hour about a 10 minute ride. If I have the opportunity I will stay here again.

  • Stayed: August 2012
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Thank mysterioustraveling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R P, General Manager at Movenpick Hotel Munchen Airport, responded to this reviewResponded September 4, 2012

Dear mysterioustraveling

Thank you for staying at our Mövenpick Hotel München-Airport and for your comment on Tripadvisor.

We are very happy to note that you enjoyed your stay at our hotel and that we met your expectation. We will share your kind comments with the entire employee team and our Quality Circle.

We are happily looking forward to welcoming you at our hotel again in the future.

Yours sincerely

Mövenpick Hotel
München-Airport


Albert Wechsel
General Manager and
Regional Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 15, 2012 via mobile

Nice hotel, friendly staff. Room is spacious and modern. Restaurant and beergarten offer a great choice of food, beers and wines. Price for dinner is fine, not too expensive for an airport hotel. Parking facilities are great, 10 euros a day. Hotel provides shuttle to the airport for 8 euros per person. It is less than 10 min drive to the airport. Also the train to downtown munich is not very far.

  • Stayed: August 2012
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Thank Pascall K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R P, General Manager at Movenpick Hotel Munchen Airport, responded to this reviewResponded August 20, 2012

Dear Pascall K

Thank you for staying at our Mövenpick Hotel München-Airport and for your comment on Tripadvisor.
We appreciate your comments, because honest criticism gives us the motivation to maintain a high standard and great hospitality.

We are very happy to note that you enjoyed your stay at our hotel and that we met your expectation. We will share your kind comments with the entire employee team and our Quality Circle.

We are happily looking forward to welcoming you at our hotel again in the future.

Yours sincerely

Mövenpick Hotel
München-Airport


Albert Wechsel
General Manager and
Regional Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 11, 2012

This was our first-ever trip to Germany and Movenpick was our first-ever German hotel (though Swiss-owned); it was not a happy experience. We would not normally stay at an “airport” hotel, but as we were arriving late into Munich, and picking up a hire car the following morning, we thought staying close to the airport would be the most economic option. Booked on-line, quoted €78.30/room; breakfast extra (unless inclusive we usually don’t take breakfast in a hotel preferring to go to a local cafe for coffee and croissant). The website said “local charge” for minibus transfer between airport and hotel, but did not say how much – we just assumed a nominal charge (in fact we expected it to be complimentary being so close to the airport).
While the hotel room was very good - quality fittings and furnishings with complimentary drinks which were very welcome - when it came to paying the bill the next morning we got a very nasty surprise. Being located in a business park (office buildings and warehouses) there was no cafe or restaurant within walking distance so we were stuck with the hotel’s offer - €16 for a continental b’fast or an eye-watering €22 for full b’fast. Return transport cost from/to airport? €32 for two people! Wi-fi was €3 - unacceptable. So, from an original €78.30, which we expected to round up to €100 with b’fast, our total bill was €157.30!
And before the manager provides one of his “stock answers” to the wi-fi complaint – that it wants “to charge under the principle of consumers” – this is complete and utter rubbish. Is TV not a consumer choice (an excellent range of channels available by the way)? The room price should include ALL standard services – clean sheets, hot water, a hair drier, soap & shampoo, etc.! In 2012 wi-fi is regarded by all travellers as a standard service – and not an added extra. This is how Ryanair operates - add-ons - and why it has more consumer complaints than other airlines; not what I would expect from a high-end Swiss company.
Staying at Movenpick Munich was not the ideal start to our two week touring trip of Southern Germany and thankfully our experience was not repeated in any of the next six hotels we stayed in.

  • Stayed: July 2012, traveled as a couple
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Thank chris333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R P, General Manager at Movenpick Hotel Munchen Airport, responded to this reviewResponded August 20, 2012

Dear chris333

First of all thank you very much for your stay in our Mövenpick Hotel München-Airport and your comment on Tripadvisor. The feedback and constructive critique is very important for us to improve and to raise the quality of our products and the quality of our services.

We are sorry to note that you are not satisfied with your stay.

You have mentioned the prices for our breakfast services.
In addition to our breakfast buffet we also offer to our guests the possibility of a la carte breakfast where you can choose from the menu individually and only pay for what you consume.

In the case of the internet, our corporation financed a hefty investment for wireless internet in all Mövenpick Hotels Europe, which now has to be amortised and depreciated via fees.
Furthermore, all hotels in and at the airport charge fees for wireless internet. We want to make sure that our fees are at least competitive or lower when compared to our competitors.
In an overseeable time period, the amortization and payback will be completed and market conditions might be comparable to the USA and Canada, alltogether with changed conditions.
We are also offering our guests the business corner in the lobby, where you can use the internet connection free of charge at any time.

You have also mentioned the price for our shuttle service.
A taxi ride form the hotel to the airport runs from EUR 16.00 to EUR 20.00 while a transfer in the guest shuttle bus is charged EUR 8.00 per person.
This price is not sufficient to cover costs like investment in the vehicle, maintenance, gasoline, labour expenses for the drivers and therefore this price will have to be subsidised on a monthly basis.

We also would like to mention our packages, like all in one, which for example includes the overnight, breakfast buffet and shuttle transportation.
We would be pleased to welcome you in our Mövenpick Hotel München-Airport again.
For a reservation please do not hesitate to contact our Reservation Manager Mr. Henning Schlüter directly via phone: +49 811 888 524 or via Email: henning.schlueter@moevenpick.com.


Yours sincerely


Albert Wechsel
General Manager and
Regional Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Movenpick Hotel Munchen Airport

Address: Ludwigstr. 43, 85399 Hallbergmoos, Bavaria, Germany
Phone Number:
Location: Germany > Bavaria > Upper Bavaria > Hallbergmoos
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #1 of 10 Hotels in Hallbergmoos
Price Range: $88 - $216 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Movenpick Hotel Munchen Airport 4*
Number of rooms: 165
Official Description (provided by the hotel):
Welcome to Bavaria. The Movenpick Hotel Munchen-Airport offers diverse possibilities for rest and relaxation on the one hand, and the best connections to this outing and shopping paradise on the other. Whether on business or private, you will certainly be well looked after here. ... more   less 
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Also Known As:
Moevenpick Hotel Munchen Airport
Moevenpick Hotel Hallbergmoos

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