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“A great ski holiday”
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Very good
14 reviews
Bedroom 3
Icicles on roof
Door handle!
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Overview
Chalet -
7 Bedrooms, 4 Bathrooms, Sleeps 15
Les Houches, Haute-Savoie, Auvergne-Rhone-Alpes

Reviews from our community

Very good - based on 14 reviews
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Reviews from our community

Date | Rating
  • English first
  • French first
  • Any
English first
English first
French first
Any
English first
8troy8
1 review
“A great ski holiday”
Reviewed November 15, 2014 for a stay in March 2014

Rocky Mountain is one of my favourite chalets to stay in France, being so close to the famous Mont Blanc and with the relaxed feel of the French alps.
Rocky Mountain in my eyes is a unique chalet that is very homely, quirky and a lot of a French alpine character.

Value Rooms
Location Cleanliness
Service
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kirstymar...
Malvern, Pennsylvania
Level 3 Contributor
22 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Our amazing holiday”
Reviewed November 14, 2014 for a stay in March 2014

This chalet is such a unique and magical place. If you love staying in places that are full of character and quirky that also have all the mod cons you could wish for then this is it. Fantastic location and a great company to deal with.
The whole holiday has been marvellous, from the initial booking until our departure.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Hot tub
Liked least: Nothing
Traveling group: Teenagers
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children Large groups
People with pets
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ran14
Kiryat Tivon, Israel
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
“Beware - things are not as advertised and poor service”
Reviewed July 21, 2014 for a stay in July 2014
7
people found this review helpful

We stayed at the Rocky Mountain chalet for 9 nights, as a group of 3 families with young children. After reading the other reviews and communicating with the owner, we thought that the chalet would be perfect for us. Especially, we were looking for enjoying the hot tub outside while preparing huge steaks on the grill. Unfortunately, the moment we entered the chalet, we noticed that the hot tub doesn't work and there is no grill. This became a minor concern, when we found out later, that our expectation of having hot showers, is not going to be met. Only freezing cold water came out from the pipes making us to return some 100 years back to the days where hot buckets of water, heated on the stove, were used. We contacted the property manager who promised to fix the water heating and provide a grill. After a few days, when she stopped answering our calls and didn't fix the issues, we contacted the owner who also promised to fix everything. When he also stopped answering our calls, we finally understood that we fell into a trap. Since we paid everything in advance, there was actually nothing we could have done to push the owner to provide what he advertises. Three days before we left, the neighbor was sent by the owner to show us a hot shower we can use in a nearby chalet (which was vacant), and gave us 3 bottles of Cava as a compensation. Needless to say that this was too little and too late....

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Kitchen and dining table
Liked least: No hot water; No grill; Hot tub not working;
Traveling group: Large Group
Your age range 35-49
Would you recommend this hotel to a friend?   No.
  • Would you recommend the location of this property?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Sep 16, 2014
We were very disappointed to receive such a poor review as most of our guests send us grateful emails after their holidays, particularly commenting on the excellent friendly service they receive. I would like to reassure any future guests that we run three chalets and this is our first bad review (please see properties no. 268726 & no. 268727 on this website). We have been running chalets for over 20 years and pride ourselves on our service but we can understand why in this instance the holiday maker felt that their expectations were not met. Unfortunately the boiler breaking down was not something that we foresaw and we did our best to get it repaired as soon as possible. It is a brand new top of the range boiler, so is not something we would expect to break down.

The guests discovered there was a fault with the boiler when they had no hot water on the Bank Holiday Monday, the fourth day of their holiday. We tried everything we could to find a plumber, our chalet managers even had a go at mending it themselves. Unfortunately this week coincided with the French Bastille Holiday Week and we just could not find any available plumbers. Our two regular plumbers were both on holiday and the other plumbers we tried to contact, via our network of local friends, were also either away or flat out. We finally found a plumber to visit on the Friday before the guests departed and he did manage to fix the problem. In the meantime, as soon as it became obvious that we may not be able to immediately fix the boiler, we arranged with our neighbour (who was away in Switzerland) to allow our guests to use her chalet so they could have some hot showers. We also asked our manager to buy the guests some champagne and arrange for a generous discount off their meal in a local restaurant ‘The Jekyll’ in Chamonix, where she also worked. We felt we kept the guests updated at all times, we were phoning and texting our managers and plumbers constantly, and I personally spoke to the guests several times to keep them informed of progress and returned any missed calls as we were also away on holiday. Our chalet managers, live right behind the chalet and are always on hand to ensure things run smoothly and resolve any issues as quickly as possible. We certainly do not take these things lightly.

The other couple of things mentioned were the barbeque and hot tub. The chalet has a barbeque built into the rockery off the deck by the hot tub at the rear of the chalet, which is in keeping with the chalet. Guests normally use free wood from our wood pile or they buy their own charcoal. I think in this case perhaps the guests were more used to using a gas barbeque. The hot tub was discovered to have a small leak but this was fixed after two days once we found out what the problem was. We realise that these issues compound together to make the guest feel let down but we must stress that this was not a ‘trap’ and in any way intentional. We are a small family business who have a very good reputation in the industry and take great pride in the quality of our chalets and holidays.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
RG19810
london
Level 2 Contributor
3 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“GREAT CHALET STAY”
Reviewed April 9, 2014 for a stay in January 2014

We travelled to Rocky Mountain as a large group of family members and friends. The chalet was lovely, real rustic feel perfect for our group. The rooms upstairs are a little snug, you really need to be in a group where utter privacy is not a huge issue ! We hired a mini bus which i would say is a must for where the chalet is located.
The hot tub was a plus after a days skiing, the large open kitchen was great for cooking and fun evenings around a large table.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: kitchen and hot tub
Liked least: bedrooms upstairs
Traveling group: Large Group
Your age range 25-34
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway People with disabilities
Families with young children Large groups
  • Was the property as advertised?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fred H
Riga, Riga, Latvia
Level 1 Contributor
3 reviews
“Very Cool Place”
Reviewed May 13, 2013 for a stay in March 2013

A really cool rustic looking modern chalet with tons of character. Has a huge big kitchen with enormous table where we had great breakfast each morning sharing stories about the skiing so far and waiting for the 8am weather forecast - so we can pick our place for the day. Bedrooms were comfortable and lots of washrooms and living space. Lots of windows so it was really bright. Big deck on the side where the hot tub is, which we used every day. It's not a luxury place but with a so many bedrooms its the very perfect place to host a big group of people for a very reasonable cost.

How easy was it to book the property? How helpful were the directions to the property?
Overall condition of the property Bedding & mattresses
Kitchen & utensils Bathroom cleanliness
Other facilities & amenities Service
Liked best: Huge kitchen which we spent all our time in.
Liked least: Felt a little run down.
Traveling group: Friends
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Large groups
People with pets
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amandine...
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed May 19, 2017 for a stay in May 2017
Google Translation
1
person found this review helpful

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Oct 19, 2017
Le chalet n'a pas de volets mais chaque chambre a des rideaux - plus d'une coutume anglaise que française, excuses à nos clients français !! Nous avons expliqué à l'invité que nous n'avions pas tout à fait fini la rénovation de la salle de bain avant son arrivée, mais il a dit avant qu'il vienne «que tant que les 3 autres salles de bains étaient toutes disponibles, il serait OK». Notre chef de chalet a laissé quelques bouteilles de vin pour le dérangement. Nous avons maintenant terminé deux rénovations de salle de bain et ils ont l'air fantastique.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
marionTA2...
Corbas, France
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 10, 2016 for a stay in November 2015
Google Translation

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: le cadre atypique du logement
Liked least: manque d'isolation
Traveling group: Avec mes amis
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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