The chalets were beautiful and cozy and the spa facilities well maintained and clean. That said, the receptionists were hugely unhelpful. They refused to make a local call for us to change a dinner reservation, they wouldn't give us a bin bag even though we had been told we would be charged 80 euro if the fride wasn't clean and the bins weren't brought out. They also counted every single spoon, fork, glass etc before check out and insisted that we had used a coffee machine in the apartment which was dirty. When we explained that we hadn't used the machine (it was hidden away in a cupboard that we hadn't opened), we were laughed at and told 'That's impossible' and made clean the it before we could get our deposit back.
We also had a hand bag stolen in the reception one evening and the receptionists were very unsympathetic. When checking out, they wouldn't store our luggage in the luggage room and instead made us leave it in the reception for 6 hours while we waited for our bus to pick us up, something that we weren't happy about given the previous theft.We expected much more friendly and helpful service given how much we were paying and none of would go back again because of the terrible service.
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- Also Known As:
- Le Hameau De Pierre Blanche Hotel Les Houches