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“Terrible services! So pitty for the location...” 2 of 5 bubbles
Review of Arbanassi Park Hotel

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Arbanassi Park Hotel
Ranked #14 of 25 Arbanasi B&B and Inns
Level Contributor
61 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Terrible services! So pitty for the location...”
2 of 5 bubbles Reviewed October 7, 2013

The location is great, with a beautiful view of Veliko Tarnovo. Unfortunately this is the only advantage of this "so called" 4 stars hotel. The rest is hilarious... The rooms are far away from the 4 stars comfort, with huge differences between different rooms, the restaurant is really poor, the breakfast was awful and the timing of service is hilarious. I will definitely avoid this location during my next trips to Arbanasi as long as they will have the same bad management. Again, it is such a petty for them because they really have a great location with a superb view.

Room Tip: Ask o photo of your room before booking. Don't eat here!!!!
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  • Stayed October 2013, traveled with friends
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Alin-71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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18 reviews from our community

Traveler rating
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    3
    6
    3
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    2.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Russian first
  • Turkish first
  • Any
English first
Community of Madrid, Spain
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 bubbles Reviewed July 17, 2013

The hotel looks good at first sight but the close look shows many flaws. Our room was spacious but with tasteless and impractical decoration. There was a third bed totally different from the rest of the room. The mirror was in a corner behind a column and with no light whatsoever nearby. The bathroom spacious too but with numerous small things out of repair: for example, water leaking from below the bath during shower, the same with the hot water on the bide, other broken fixtures. They do not provide bathroom mat.
All in all, everything looked cheap and that's the reason things had broken.

The treatment of the staff was amiable but it doesn't mean that will guarantee client's comfort. The hotel management obviously favours wedding parties and at the expense of other clients. I've read some comments in this sense and we experienced it ourselves. In a half empty hotel we were assigned the room below the panoramic night bar where the wedding guests continued their party, after the restaurant, until 4 am.

There is wireless but only if you are lucky to be close to the access point, which was not our case unfortunately. And for the breakfast, you do not have a choice: typical bulgarian breakfast which is not bad per se but with some low quality ingredients (false honey, low quality ham and salami, instant coffee).

I do not recommend this hotel

Room Tip: Avoid rooms 306-309, they are below the night bar.
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  • Stayed July 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank Milvina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Arbanasi hotels

Sofia, Bulgaria
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed July 15, 2013

The location is great, the facilities are good, but our stay was ruined because of disorder and bad client service especially from the lady - "so called" manager.
The hotel has a lot of potential, but the personnel should be trained a lot or changed.

  • Stayed July 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Yulia N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Arbanassi Park Hotel

Property: Arbanassi Park Hotel
Address: Veliko Turnovo, Arbanasi 5029, Bulgaria
Location: Bulgaria > Veliko Tarnovo Province > Arbanasi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #14 of 25 B&Bs / Inns in Arbanasi
Price Range (Based on Average Rates): $
Hotel Class:4 star — Arbanassi Park Hotel 4*
Number of rooms: 29
Official Description (provided by the hotel):
Park Hotel is situated in Arbanassi architectural reserve Arbanassi with stunning views of the hills of Veliko Tarnovo. With its scenic garden and varied opportunities for leisure and business hotel is the perfect place for holiday, business trip, and any private or corporate event. The guests of the Park Hotel Arbanassi following spa services and relaxation: Pool (indoor-heated, open in summer); Steam Bath; Sauna; Relaxing massages; Jacuzzi; Procedures for face and body; Fitness; Relax zone; Rent a bike; Internet cafe; A unique park for recreation and spiritual enjoyment. ... more   less 
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