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“Better than expected!”

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Ginas Baby & Kinderhotel
Reviewed May 3, 2011

My wife is austrian and hence we spend a lot of time in Austria, but thought we'd combine a trip to the in-laws with 4 nights at Gina's hotel with our 2 year old son on his first real holiday. I have to say, when we arrived we were both very impressed with the modern clean style of the foyer. We had booked a mountain view room which included all the usual hotel things for adults plus everything you need for babies including complimentary HIPS baby shampoo and moisturiser, a baby bath, night time plug lamp, fold away baby changing table, microwave, fridge and a bucket of toy bricks, etc. The food in the hotel was the biggest surprise. Having being used to 'luxury hotel standards' and Gina's being a baby all inclusive hotel I was expecting the food to be average at best, however buffet breakfast was excellent with good quality smoked salmon and various continental hams and hot options also available, and dinner and lunches were also of a very high quality for both my wife and I and also our 2nd old son and a high number of good options always available. All staff were exceptionally friendly from the restaurant staff to the baby carers. Our son loved the play area and the swimming pools, and hotel was very clean throughout. Bad points? If I had to pick a few; the Wi-Fi network did not reach beyond the foyer', pools are a little small and the baby pool had tiny amounts of sand in the bottom - but this really is picking at straws. Overall we felt the hotel would have suited our son a little more had he been 2 yrs older as he could have done even more, however he did have a very good time and both my wife and I were very pleasantly surprised with the high quality of the hotel which has lead to me to writing this review.

  • Stayed: April 2011, traveled with family
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3  Thank Silva1011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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8 - 14 of 45 reviews

Reviewed January 15, 2009

I have never written a review about a hotel as I have never been as disappointed by a hotel as Kinderhotel Gina's at Drobollach, Austria - Gina's hotel claims that it has 5 smileys and to be honest, I rate it 2 out of 10.

I can write 10 pages about what went wrong but here is the summary: The food, organisation, cleanliness (they only change the bed sheets if you stay longer than 7 days) & premises were all sub-optimal.

They wanted us to finish dinner by 8pm and even told us to leave the table at 9:30pm because they wanted to do breakfast preparations! The hotel offers very few places for people to sit and talk! There was not enough food for kids at tea time- When we asked for bread, we got THREE Dry brown slices of bread for a total of FIVE kids!

The exercise area in the spa consisted of 2 machines. They even put expired baby milk on the shelves.

The only positive point I have about this place is that the beautician and not the masseuse was excellent. There was also one waitress who was very kind.

The owner of the hotel kept saying to us: " everything is explained on the website, why do you complain?"

  • Stayed: December 2008, traveled with family
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6  Thank Austrian_observer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 30, 2008

We have a 2-year-old daughter, and this was our first real break since her birth. Our main aim on the holiday was to have a really good family time without any stress, but we also hoped to do some skiing.

The hotel certainly lived up to our hopes. It's perfect for kids up to the age of 4 (I noticed that a couple of older children seemed a little restless). In the winter 3 of the pools are in use - 2 indoor and 1 outdoor. The indoor pools were a delight: very warm and safe, with toys and slides. There's a cinema with carpeted steps and cushions to lounge on (when it's quiet you can borrow DVDs to play on the big screen), a softplay area, a play kitchen, a creche, a small park, carts, trikes and a ski slope (although we were too late in the season for this). The hotel also organises excursions like tractor rides and tobogganing. All this for only 30 families. We went at the end of the ski season, so mid-week there were very few people, so we pretty much had the run of the place.

Holidaying at Ginas gave our daughter plenty of things to do on the doorstep, and gave us heaps of rest and a fair amount of skiing (unfortunately she wouldn't go into the creche, however lovely the carers were). Almost every window in the place had fab views of mountains. The meals in the restaurant were relaxing, and the food was great for all of us (I'm veggie). Our daughter learned to sit at table for more than 5 minutes, and lost her fear of swimming pools.

We'll definitely go again, but maybe try to persuade some friends with small children to join us next time.

  • Stayed: March 2008, traveled with family
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1  Thank DorisMunchkinSqueal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 20, 2007

We had booked an eight day stay which we had to leave after five. The hotel is greatly oversold, the four pools are the size of a garden pond, there is almost no activity for older children, most of the instructions are in German, and there was one English speaker in the whole hotel.

Although there were some nice touches, fruit downstairs, and the food was good, this was a dreadful waste of money. The seats in the restaurant were like train seats that had not been cleaned for 20 years, shiny with dirt. There are no activities at the weekend at all, and beware the map which shows the beautiful lake nearby, as if it is part of the property. In fact the lake is 15 minutes walk away, each stretch of it fenced off by numerous private owners and the part with the waterslide charges you to go in. This was incidentally the best part of the holiday, swimming in the lake.

Everything about this hotel is tired, done on a shoestring and oversold, particularly for older children. The hotel's location in the middle of suburbia does not help, there is no where for them to run around and explore.

The so-called Wellness Centre offers extremely expensive, and very poor quality, treatments. My leg waxing resulted in furry stripes down my legs, and the jacuzzi and steam room are only open occasionally.

This holiday was so oversold, by the agent and the literature that it leaves a bad taste in the mouth, not least a giant hole in the finances. There were several other English families there, who had been tempted by a telegraph article (had the journalist even been there I wonder?), all with equally woeful experiences, and with children more the target age group. In one case it was one family of six's first holiday abroad, and the quality of their holiday as with ours was shameful. Avoid!

  • Stayed: August 2007, traveled with family
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5  Thank ChannelF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 17, 2007

If you have young children this is the place to stay. Everything you need for a relaxing holiday and to keep your kids happy is here. There is a children´s club with fabulous staff if you want to use it. What makes this place special is all the little things that other hotels don´t do this place does - need milk for the morning - they´ll give you a litre to put in the fridge in your room. Our son needs soya milk - they have as much as we need whenever we need it - and a soya yoghurt waiting for us at breakfast - without asking! The facilities are excellent and beautifully clean. The only downside is the meal tables - most are tucked away with no outside light, but everything else makes up for it - the toddler pools, the bikes, playground and sandpits (covered), the little trikes everywhere. Definately be back again and again.

Stayed: August 2007
2  Thank DJWoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 3 weeks ago
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  • Stayed: August 2017, traveled with family
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Thank roby1_r
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176Chris176, Geschäftsführer at Ginas Baby & Kinderhotel, responded to this reviewResponded 3 weeks ago
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Reviewed September 10, 2017
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  • Stayed: September 2017, traveled with family
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Thank Citytouristen
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176Chris176, Manager at Ginas Baby & Kinderhotel, responded to this reviewResponded September 11, 2017
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Additional Information about Ginas Baby & Kinderhotel

Address: Fasanenweg 10-14, Drobollach am Faakersee, Austria
Location: Austria > Austrian Alps > Carinthia > Drobollach am Faakersee
Amenities:
Beach Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Swimming Pool
Hotel Style:
Ranked #3 of 3 Hotels in Drobollach am Faakersee
Price Range: $104 - $265 (Based on Average Rates for a Standard Room)
Also Known As:
Ginas Baby & Kinderhotel Hotel Drobollach Am Faakersee
Ginas Baby And Kinderhotel
Ginas Baby & Kinderhotel Austria/Drobollach Am Faakersee

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