Very disappointed with our stay in early February. After our arrival, it took 2 1/2 hours for our dinner to be served - staff didn't seem to care. As soon as we commented that our children were starving - we were shunned by the staff and owner for the duration of our stay (3 days), it was disgraceful.
The owners spends his time sketching out at the end of the bar with his friend San Miguel overlooking everything you do - it is a weird vibe. We were the only non-Germans as far as I could tell - the Germans all seem to be treated far better than we were. I won't even get into the termite infestion in our room.
Owner needs to hire a manager who know how to run a resort because the location is pretty good, just needs a compete change in attitude. We spent most of our time hanging out next door at the Big Bamboo - WAY better service and food!
For the life of me I can not understand the positive posts about this place. We have travelled in many countries and throughout the Philippines and have never been treated so poorly. There are way better options at Sugar Beach and at Punta Ballo Beach as well.
Avoid this resort as long as the current management is in place, go to Big Bamboo or Bermuda Beach Resort instead, and enjoy Sugar Beach as it is a true hidden gem.
- Also Known As:
- Sulu Sunset Beach Hotel Sipalay