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“Great Accommodation”
Review of Mantra Lake Tekapo

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Mantra Lake Tekapo
Certificate of Excellence
South Canterbury, NZ
Level 5 Contributor
50 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Great Accommodation”
Reviewed March 23, 2014

This was a great place to stay. It was in easy walking distance to the lake and restaurants etc. We had a two bedroom apartment and it was beautiful set out. The view was over the swimming pool and out to the mountains. We didn't have a view of the lake but that was ok. It was very quiet, especially been on the main road. The only problem was as we were after 5.30pm checking in we had to go up the road about 5 minutes to other hotel to check in and get the key (this would have been a problem if you don't have a vehicle). Things for children to do was only the swimming pool and as it was not heated was to cold for us to use. Would be great if there was a play ground for children.

Room Tip: I think all the apartments would be great.
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  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Tui3560
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
andrewmfreak, General Manager at Mantra Lake Tekapo, responded to this review, March 24, 2014
Kia ora Tui3560,

Many thanks to you for a lovely review of our property.
We are thrilled to hear that you enjoyed so many aspects of your stay with us.
We also value your suggestions about how we can improve pour service offering, and thank you for providing that opportunity.

Best wishes,

Andrew M Freak
General Manager
Mantra Lake Tekapo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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367 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (24)
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English first
London
Level 6 Contributor
149 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed March 19, 2014

We were offered this by Trailfinders as an alternative to Peppers which was full. It is a small development of townhouses just outside the town. There are no services offered and reception is open (allegedly) between 9am and 5pm. Otherwise you contact Peppers (but the phones in the apartment do not accept outgoing calls -mmm). Reception was not open when we left at 09.25 hrs. We were given the keys to 13 which had not been cleaned! We just caught the manager who offered us another unit which was three beds but with one shower not working. The ensuite was fine and it was acceptable for two of us. The house was large and very well equipped (except corkscrew/ opener) with modern furnishings and full kitchen. A fair walk back from town after dinner but great for families and those who want to self cater. We were not troubled by traffic noise. No wi-fi available.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank yarrow1946
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
andrewmfreak, General Manager at Mantra Lake Tekapo, responded to this review, March 24, 2014
Kia ora yarrow1946,

Thank you for taking the time to provide feedback about your recent stay with us.

There are certainly a few issues with your experience that I regret, and I sincerely apologise to you for.

Reception is manned from 9am - 5.30pm each day, but there can be times where the receptionist needs to leave to attend to matters in a room. I can only suggest that perhaps you arrived at reception during such a time.

Please accept my sincere apologies for these matters. I regret the inconvenience caused to you, and I am pleased that you otherwise felt strongly to provide us with such a positive review.

Warm regaards,

Andrew M Freak
General Manager
Mantra Lake Tekapo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland, Auckland, New Zealand
Level 5 Contributor
50 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed March 17, 2014 via mobile

A perfect choice for those wanting self catering options. These apartments are well appointed; the beds are comfy and the furnishings tasteful. There is plenty of space inside and out and the lake is a 1 minute walk away. The service was friendly and helpful - good recommendations made re dinner. We didn't cook but a bottle opener would have come in handy - suggest they furnish the kitchens with one.

Stayed March 2014
Helpful?
Thank RestnRecreation
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
andrewmfreak, General Manager at Mantra Lake Tekapo, responded to this review, March 24, 2014
Kia ora RestnRecreation,

Thank you so much for a wonderful review!
We are really thrilled to hear that you found Mantra Lake Tekapo so comfortable and well appointed.

Sincere thanks,

Andrew M Freak
General Manager
Mantra Lake Tekapo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 12, 2014

we stayed 28th feb 2014, arrived around 7pm.
But reception is closed, no ones there.. has to back to the peppers resort.
They opening hours only 9 to 5?6. (I cant remember- peppers receptions are 24hr open).
No information in a confirm mail about that.

anyway, resort are No View.
rooms, furnitures are little bit old.

especially, we booked 2 bedroom type(with 1 toilet, 1 bathroom NOT 2 BATHROOMS), showers not working!
so we has to go again peppers reception!! (no phones in room!!! T_T)

Lake Tekapo is absolutely great place, but not recommended mantra resort.
If you stay at Tekapo, Peppers resort are better choice.

  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cindy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
andrewmfreak, General Manager at Mantra Lake Tekapo, responded to this review, March 24, 2014
Kia ora Cindy L,

Thank you for your feedback.
I am naturally disappointed to hear that you were not happy with aspects of our property and service.

We are only open at reception from 9am - 5.30pm and it is part of our standard procedure to advise all guests arriving after those hours to check in at Peppers Bluewater Resort. I regret that this was not clearly communicated to you.

I also regret issues with your shower, which I will investigate with urgency.

Please accept my humble apologies for these issues.

Naturally, we would love the opportunity to have you back to give our property another opportunity to 'wow' you.

Warm regards,

Andrew M Freak
General Manager
Mantra Lake Tekapo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level 6 Contributor
293 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
Reviewed February 28, 2014

I was really surprised by the quality of the 2 bedroom apartment/villa in Lake Tekapo. Given that it's a very small town I was expecting them to have not really tried too hard but what you get for your money is superb. Two bathrooms and a toilet plus a really good living room, kitchen and back patio. It really was all that we needed for a quick overnight stop.

You don't get the views that you can get elsewhere in Tekapo but you can walk to those views so I don't see it as a massive issue. The other small issue was that after hours reception was serviced by the Peppers Resort at the other end of town.

  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CarlEdinburgh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
andrewmfreak, General Manager at Mantra Lake Tekapo, responded to this review, March 7, 2014
Kia ora CarlEdinburgh,

Lovely review, thank you!
We are really thrilled to hear you consider our property such good value for money, and of a high standard. It is certainly a spacious and comfortable living area to enjoy for a short of longer break.

Sincere thanks,

Andrew M Freak
General Manager
Mantra Lake Tekapo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bath, United Kingdom
Level 3 Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 16, 2014

A group of condominium units, just off the main highway. Easy walk through pleasant gardens to the lakeside and the Church of the Good Shepherd. Condos are modern and comfortable, with 3 bedrooms. The road is noisy and busy, so try for one at the back of the development. Reception is not manned after around 1800. There's a small pool and a hot tub for communal use. Nearest cafe, shops and restaurants are a 400 metre walk back into Tekapo along the highway. We had no hangers in the wardrobes and most of the lightbulbs were out, but these were quickly rectified (although housekeeping should really have made sure all was OK before we arrived). A good option if you have to stay in Tekapo.

Room Tip: Ask for a unit at the back of the development to be as far from the highway as possible.
See more room tips
  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank UKtraveller2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
andrewmfreak, General Manager at Mantra Lake Tekapo, responded to this review, March 7, 2014
Kia ora UKtraveller2014,

Thank you for such a great overview of your recent stay with us.
We are glad you found so many positive aspects about the resort, and we hope to see you again some day.

Kind regards,

Andrew M Freak
General Manager
Mantra Lake Tekapo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Queenstown, New Zealand
Level 3 Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed January 31, 2014

We flew from Sydney to Christchurch, then drove to Lake Tekapo. We were tired when we arrived and relieved to see a comfortable, clean bed. We felt this accommodation was good value and would highly recommend.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jo R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
andrewmfreak, General Manager at Mantra Lake Tekapo, responded to this review, February 9, 2014
Kia ora Jo R,

Fantastic review, thank you! We really appreciate your taking the time to let us know, and we are very pleased to hear that you felt we were great value for money.

Warmest regards,

Andrew M Freak
General Manager
Mantra Lake Tekapo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mantra Lake Tekapo

Property: Mantra Lake Tekapo
Address: 1 Beauchamp Place, Lake Tekapo, New Zealand
Location: New Zealand > South Island > Canterbury Region > Mackenzie District > Lake Tekapo
Amenities:
Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 14 Specialty Lodging in Lake Tekapo
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Mantra Lake Tekapo 4*
Number of rooms: 28
Official Description (provided by the hotel):
Set in the rugged alpine heart of the South Island's Mackenzie Country, just a stone's throw from the shores of a shimmering turquoise lake, nestled amid snow capped mountains, Mantra Lake Tekapo offers the perfect haven for a weekend away or and extended stay. Mantra Lake Tekapo offers 28 spacious apartments each featuring three large bedrooms, two luxury bathrooms with heated floors, a spacious open plan living and dining area with a gas fireplace and French doors opening to a private courtyard. Cook up a meal in the fully appointed kitchen featuring granite bench tops and quality appliances. Stay warm and dry with you own private garage with internal access and full laundry. At Mantra Lake Tekapo you can choose to relax by the pool, spa and a paved BBQ relaxation area with an outdoor fireplace or enjoy a bottle of one of New Zealand's award-winning local wines on your apartment's private terrace. With world-class trout fishing, horse riding, scenic flights and two local ski fields all within easy reach there is plenty to see and do. Mantra Lake Tekapo is a perfect base from which to explore the unspoiled beauty of Lake Tekapo. Additional Information: Unfortunately we are unable to allow pets onsite at Mantra Lake Tekapo. ... more   less 
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